Arrival Notice Email Virus

Also Known As: DHL Express shipment tracking virus
Type: Trojan
Damage level: Severe

Arrival Notice Email Virus removal guide

What is Arrival Notice Email Virus?

"Arrival Notice Email Virus" is another spam email campaign that proliferates high-risk malware called Remcos. Developers send thousands of emails stating that a DHL shipment has been delivered and encourages users to open an attachment for more information. Once opened, the malicious attachment stealthily downloads and installs Remcos.

Arrival Notice Email Virus malware

The email contains a message stating that a package has been delivered and the user must open an attached Microsoft Word for more details. This is a scam and DHL has nothing to do with it. Cyber criminals often claim to be employees of legitimate companies or governmental agencies. This helps them to give the impression of legitimacy - it is much simpler to trick users into opening files that are received from familiar names. Remcos is a Remote Administration Tool (RAT). It allows cyber criminals to control the hijacked computer remotely. In this way, they can misuse the infected machine to perform various malicious tasks. Be aware that each aspiring cyber criminal can purchase the executable of Remcos RAT from  developers. Therefore, we cannot specify exactly which actions will be performed - each criminal behaves differently, however, most aim to generate as much revenue as possible. Therefore, Remcos RAT might be used to infect the system with other malware that tracks web browsing activity and records sensitive information (keystrokes, saved logins/passwords, etc.) Cyber criminals might thus gain access to personal accounts (PayPal, social networks, banks, etc.) Therefore, having a RAT such as Remcos installed on your computer can result in serious privacy issues, significant financial loss, and high-risk computer infections. If you have recently opened attachments distributed using the "Arrival Notice Email Virus" spam campaign, immediately scan the system with a reputable anti-virus/anti-spyware suite and eliminate all detected threats.

Threat Summary:
Name DHL Express shipment tracking virus
Threat Type Trojan, Password stealing virus, Banking malware, Spyware
Symptoms Trojans are designed to stealthily infiltrate victim's computer and remain silent thus no particular symptoms are clearly visible on an infected machine.
Distribution methods Infected email attachments, malicious online advertisements, social engineering, software cracks.
Damage Stolen banking information, passwords, identity theft, victim's computer added to a botnet.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
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There are dozens of spam email campaigns that share similarities with "Arrival Notice Email Virus" including, for example, JPMorgan Chase Email Virus, Wells Fargo Email Virus, DocuSign Email Virus, etc. Unlike "Arrival Notice Email Virus", these campaigns do not distribute Remote Administration Tools - they distribute trojan-type viruses (e.g., Adwind, FormBook, Emotet, etc.) or ransomware. This does not indicate that these spam campaigns are less dangerous, since all distributed viruses pose a significant threat to your privacy and computer safety.

How did Arrival Notice Email Virus infect my computer?

"Arrival Notice Email Virus" distributes malicious MS Office documents. Once opened, these files request macro commands to be enabled, otherwise the content will not be displayed properly. In fact, by enabling macros, users inadvertently grant attachments permission to execute commands that infiltrate Remcos RAT. Although this malware distribution method is simple and effective, it is not flawless. Malicious attachments are unable to execute commands if the user opens them using any software other than Microsoft Word. In addition, Remcos RAT only works on Microsoft Windows Operating System and thus users of other platforms are safe.

How to avoid installation of malware?

Lack of knowledge and careless behavior are the main reasons for computer infections. The key to safety is caution. Therefore, pay close attention when browsing the Internet. Carefully analyze all received email attachments. If the file seems irrelevant or has been received from a suspicious/unrecognizable email address, it should never be opened - these emails should be deleted immediately without reading. In addition, it is very important to have a reputable anti-virus/anti-spyware suite installed and running. Be aware that the more recent versions (2010 and above) of MS Office open newly-downloaded documents in "Protected View" mode. This prevents malicious files from infecting the system. Therefore, we strongly advise you to avoid using old versions of Microsoft Office. If you have already opened "Arrival Notice Email Virus" attachment, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "Arrival Notice Email Virus" email message:

Subject: Arrival Notice For BL – DATE / Vessel – DHL ATLANTIC
The following Document has-been been sent via DHL .Your parcel has-been Delivered.At the request of The Account Holder this notice informs you that the status of the shipment Is Now Complete.
The following shipment is being sent Via DHL Express (INTERNATIONAL), Inc If you wish to track this shipment and view
ETA ,Bill Of Lading.

Malicious attachments distributed via "Arrival Notice Email Virus" spam campaign:

Malicious attachment distributed through Arrival Notice Email Virus spam campaign (sample 1) Malicious attachment distributed through Arrival Notice Email Virus spam campaign (sample 2)

Example of DHL Arrival Notice spam email used to promote a phishing website (fake DHL parcel tracking site):

DHL Arrival Notice spam email (2021-02-08)

Text presented within:

Subject: Shipment Arrival Notice.

Notification of shipment for


Dear Customer,

This is to notify you that you have an incoming shipment registered in your email ********.
Please follow the URL below to track your shipment.

Please feel free to contact me in case of any further assistance.
We thank you for choosing DHL Express.


Thanks and regards,
Customer Service Agent
DHL Express
GOGREEN – Environmental Protection with DHL

CONFIDENTIALITY NOTICE: This message is from DHL and may contain
confidential business information.
It is intended solely for the use of the individual to whom it is
addressed. If you are not the
intended recipient please contact the sender and delete this
message and any attachment from your
 system. Unauthorized publication, use, dissemination,
forwarding, printing or copying of this E-Mail
 and its attachments is strictly prohibited.

Screenshot of the promoted phishing website:

Phishing website promoted via DHL Arrival Notice spam email (2021-02-08)

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1 Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck the "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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