JPMorgan Chase Email Virus

Also Known As: Emotet trojan
Type: Other
Distribution: Low
Damage level: Medium

JPMorgan Chase Email Virus virus removal guide

What is JPMorgan Chase Email Virus?

"JPMorgan Chase Email Virus" is a spam email campaign identical to Bank of America Email Virus and Wells Fargo Email Virus. This campaign is used to proliferate trojan-type malware called Emotet. As with the aforementioned spam campaigns, "JPMorgan Chase Email Virus" emails contain a message stating that a transaction is complete and encourages users to read the attached Microsoft Word document (.doc) for detailed information. This is a scam - the opened file immediately downloads and installs Emotet on the system.

JPMorgan Chase Email Virus malware

As mentioned, "JPMorgan Chase Email Virus" emails encourages users to read the attached MS Word file for detailed information regarding a transaction. In addition, the email is presented as a message from JPMorgan Chase, which is a legitimate company. This technique is very common among cyber criminals. These people hide behind the names of legitimate companies and governmental agencies, since it is much simpler to give an impression of legitimacy and convince users to open malicious files using familiar companies/names. After system infiltration, Emotet starts recording various information such as saved logins/passwords, web browsing activity, and so on. These details might allow cyber criminals access to users' personal accounts (social networks, banks, etc.) Therefore, the presence of the Emotet trojan can lead to significant financial loss and even identity theft. If you have recently opened a "JPMorgan Chase Email Virus" attachment, there is a high probability that your computer is infected. Therefore, you are advised to scan it with a legitimate anti-virus/anti-spyware suite and eliminate all detected threats.

There are many trojan-type viruses that have similar characteristics to Emotet including, for example, LokiBot, Adwind, FormBook, and TrickBot. As with Emotet, most trojans are also distributed using spam email campaigns and collect information. In some cases, however, trojans might distribute other viruses (for example, ransomware). In summary, viruses such as Emotet pose a significant threat to your privacy and computer safety.

How did JPMorgan Chase Email Virus infect my computer?

"JPMorgan Chase Email Virus" distributes a malicious Microsoft Word document that, once opened, asks users to enable macro commands, otherwise the content will not be displayed properly. By enabling macros, however, users grant permission to execute commands that stealthily install and download Emotet trojans. This malware distribution method is effective, but has a major flaw. The malicious document is not able to download malware if opened using an application other than MS Word. If the file is opened using other software capable of reading the .doc format, Emotet will not be infiltrated. In addition, this virus is designed to infect the Windows Operating System only and users of other platforms are safe.

How to avoid installation of malware?

Lack of knowledge and careless behavior are the main reasons for computer infections. Caution is the key to safety. Therefore, pay close attention when browsing the Internet. Carefully analyze each email attachment received. If the file seems irrelevant or has been received from a suspicious/unrecognizable email address, it should never be opened - these emails should be deleted without reading. Having a reputable anti-virus/anti-spyware suite installed and running is also paramount. 2010 and newer versions of Microsoft Office open newly-downloaded documents in "Protected View" mode, which prevents malicious documents from downloading/installing malware. Therefore, using older versions of MS Office is risky. If you have already opened a "JPMorgan Chase Email Virus" attachment, we recommend running a scan with Spyhunter for Windows to automatically eliminate infiltrated malware.

Text presented in the "JPMorgan Chase Email Virus" email letter:

Subject: Your new JPMorgan Chase payment notice
Allow up to 2 days for this transaction to post to your account.
View your detailed information below.
Thank you for using JPMorgan Chase. Smart Banking for the Good Life.
With gratitude,
Daniel Johnson
Head of Bus Banking Customer Support
Thank you for being our customer.
Do not reply directly to this email box.
This email address is for notification purposes only and you will not get a reply.

Malicious attachment distributed via "JPMorgan Chase Email Virus" spam campaign:

Malicious attachment distributed through JPMorgan Chase Email Virus spam campaign

Instant automatic removal of Emotet trojan: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of Emotet trojan. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Spyhunter for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1 Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

 

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck the "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Spyhunter for Windows.