DHL Express Email Virus

Also Known As: DHL Express arrival notice virus
Type: Trojan
Distribution: Low
Damage level: Severe

DHL Express Email Virus removal guide

What is DHL Express Email Virus?

Similar to "Apple Recent Purchase Email Virus", "Payroll Timetable Email Virus", "Companies House Email Virus", and many others, "DHL Express Email Virus" is a spam email campaign used to proliferate a high-risk trojan called LokiBot. Cyber criminals send thousands of deceptive emails encouraging users to open attached Microsoft Office documents. This leads to infiltration of the LokiBot trojan.

DHL Express Email Virus malware

"DHL Express Email Virus" campaign emails are essentially notifications of received packages. The messages state that users have received packages and encourage them to read attached documents for detailed information. This is a scam. The attached document infects the system. Be aware that DHL is a legitimate delivery company and has nothing to do with this spam campaign. Cyber criminals often hide behind names of popular companies and governmental agencies. They do this to increase the number of infections, since users are much more likely to open files when they are received from familiar names. LokiBot is a high-risk trojan designed to record personal data, such as logins/passwords, web browsing data, and so on. Therefore, LokiBot's developers might gain access to users' personal accounts on social networks, banks, etc. These people aim to generate as much revenue as possible and there is a high probability that hacked accounts will be misused. The presence of an information-tracking virus such as LokiBot can lead to significant financial loss and even identity theft. If you have already opened "DHL Express Email Virus" campaign attachments, there is a high probability that your computer is infected. Therefore, scan it with a legitimate anti-virus/anti-spyware suite and eliminate all threats.

Threat Summary:
Name DHL Express arrival notice virus
Threat Type Trojan, Password stealing virus, Banking malware, Spyware
Symptoms Trojans are designed to stealthily infiltrate victim's computer and remain silent thus no particular symptoms are clearly visible on an infected machine.
Distribution methods Infected email attachments, malicious online advertisements, social engineering, software cracks.
Damage Stolen banking information, passwords, identity theft, victim's computer added to a botnet.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
▼ Download Malwarebytes
To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

LokiBot shares many similarities with dozens of other trojans that are also proliferated using spam campaigns. The list of examples includes (but is not limited to) TrickBot, Adwind, Emotet, and FormBook. Behavior might slightly differ (some track information, others proliferate malware, and so on), but all of these viruses have one thing in common - they pose a significant threat to your privacy and computer safety. Therefore, eliminate trojan-type viruses immediately.

How did DHL Express Email Virus infect my computer?

As mentioned above, the "DHL Express Email Virus" campaign proliferates an infectious MS Office attachment. The document immediately asks victims to enable macro commands, otherwise content will not be displayed properly. In doing so, however, users inadvertently grant attachments permission to execute commands that download and install LokiBot onto the system. This malware distribution method is simple and extremely effective. Note, however, is that it works only if the user opens the document using tools from MS Office. For example, if a .doc file is opened using any application other than MS Word, the malware will not be downloaded. Furthermore, LokiBot works on Microsoft Windows and Google Android operating systems only. Users of other platforms are safe.

How to avoid installation of malware?

To prevent this situation, be very cautious when browsing the Internet. Think twice before opening email attachments. Files that seem irrelevant and those received from suspicious/unfamiliar email addresses should never be opened. Furthermore, have a reputable anti-virus/anti-spyware suite installed and running, since these tools are very likely to detect and terminate malicious files before they harm the system. 2010 and newer versions of MS Office open newly-downloaded documents in "Protected View" mode. This prevents malicious attachments from infecting the system. Therefore, using older versions is risky. The main reasons for computer infections are poor knowledge and careless behavior. The key to safety is caution. If you have already opened "DHL Express Email Virus" attachment, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.

Text presented in the "DHL Express Email Virus" email message:

Dear Customer
Your shipment has arrived!
Arrival Information
Your package has been arrived to your local DHL office and it’s ready for pick up.
DATE & TIME : 2018-09-14 at 4:15
STATUS : Shipment arrived
CLASS: Package services
Please print the receipt that is attached to this email and visit DHL location indicated in the receipt
DHL WorldWide Delivery

Malicious attachment distributed via "DHL Express Email Virus" spam campaign:

Malicious attachment distributed through DHL Express Email Virus spam campaign

Example of yet another DHL Express spam email distributing a malicious .iso file ("gskfyc.iso"):

DHL Express scam email

Text presented within:

Subject: DHL Reference Notification: GSKFYC-70001393282


Package delivery attempt failure notice on May 21st, 2020, 01:31 PM

The delivery attempt was unsuccessful because of an incorrect delivery address.
You are kindly advised to contact us for re-delivery with your shipment e-voucher details attached to this mail.
In case the parcel is NOT sheduled for re-delivery in 5days, it will be returned to the sender.

Thank you.
DHL Express Dispatch Department
DHL Team

Example of a DHL Express-themed spam email which is used to spread AgentTesla malware:

DHL Express-themed spam email used to spread AgentTesla

Text presented within:

Subject: DHL Commercial Invoice


DHL Express currently has an important shipment on hold awaiting clearance information. I have attached a protected copy of the commercial invoice for this shipment for your review.

In order to process the entry for clearance through the appropriate government agencies,
AS PER NEW GOVERNMENT DETECTIVE AGAINST COVID19, we require the following information and documents:

1. Manufacturer full name, Country and complete address
2. Intended use/ End use of the items in this shipment

Please be advised that DHL Express regulations only permit us to hold this shipment for 8 days to avoid returning this to origin. Please have the required information provided to us by 07/08/20 before 12:00pm EST to avoid return.

Nathaniel Johnston

DHL Express

77 Comair Blvd

Erlanger, KY 41018


A variant of DHL Express-themed spam email used to promote a phishing website:

DHL Express-themed spam email used for phishing purposes (2020-10-26)

Text presented within:

Subject: DHL Shipment Notification


DHL Express

Dear -,

This is to notify you of a shipment that has been assigned to you as the recipient

To get tracking details of this shipment, please click the button below:

Track My Shipment Now

Shipment Recipient:
This shipment can be cleared only by: -

DHL Express Worldwide 2020.

Screenshot of the promoted phishing site:

DHL Express-themed phishing website

Another phishing website promoted via an identical spam email:

Phishing website promoted via DHL-themed spam email (2021-01-07)

An Italian variant of DHL Express spam email used to promote a phishing website:

Italian variant of DHL Express spam email

Text presented within:



Caro cliente,

DHL ti informa che il pacco n. 8686075905 viene gestito nella nostra rete.

Conferma il pagamento delle spese di spedizione (2,99 CHF) e invia il pacco a casa tua

Fare clic sul collegamento sottostante


Cordiali saluti,
DHL Customer Solutions Innovation

Screenshot of the promoted phishing site:

Fake DHL website promoted via Italian variant of DHL Express spam email

An example of DHL Express-themed spam email used to spread a malicious MS Excel document (the link within this email downloads the document):

DHL Express spam email (2021-02-11)

Text presented within:

Subject: DHL Incorrect Delivery Details



Your package has arrived and currently has two failed delivery attempts due to incorrect delivery details
Sender Account:  **7583109155
Kindly  CLICK HERE to correct your delivery details within 24hrs.  
Please note that all undelivered packages are to be returned to the sender after five failed delivery attempts.
Thank you for choosing DHL Express Service

Warm Regards,
DHL Express Service
Excellence. Simply Delivered:  
International express deliveries; global freight forwarding by air, sea, road and rail; warehousing solutions from packaging, to repairs, to storage; mail deliveries worldwide; and other customized logistic services – with everything DHL does, we help connect people and improve their lives.

Screenshot of the malicious Excel document:

Malicious MS Excel document distributed via DHL Express spam emails (2021-02-11)

Another example of DHL Express-themed spam email used to promote a phishing website:

DHL Express spam email (2021-02-15)

Text presented within:



DHL Express

Help Center
DHL Shipping Document/Tracking No Confirmation
You have a DHL Shipment  to your destination. The below is the delivery schedule  .
Type of Shipment: AIR WAYBILL
Dispatch Department: XX-AWB******938
Confirm  the document and Tracking Number below
View Document & Tracking No

Dispatch officer.
Always serving you better!

DHL Express
This is an automated message, please do not reply directly. If you have any questions contact us.
Post DHL Group    


Screenshot of the promoted phishing website - notice that the site is designed to check recipient's email address and set its background accordingly. For example, if victim's email is, the site will have website picture as background and so forth. In this example, the recipient's email is, therefore, the phishing website's background is a picture of

Phishing website promoted via DHL Express spam email

Another example of DHL Express-themed spam email used for phishing purposes (the attached HTML document imitates DHL website and sends all the user input into a remote server):

DHL Express spam email (2021-02-18)

Text presented within:



Dear -
Your parcel has arrived at  14 Feb 2021 ,
Courier was unable to deliver to you
Please confirm this was for you
Copyright 1999-2021 DHL World Wide Delivery. All rights reserved  .
MOBILE : 061-8146654
DHL Express - Excellence. Simply delivered.

Screenshot of the attached HTML document ("INVOICE.html"):

HTML file imitating DHL login site used for phishing purposes

Another example of DHL Express-themed spam email used to promote a phishing website:

DHL Express spam email promoting a phishing site (2021-02-18)

Text presented within:

Subject: Your Shipment Has Arrived

DHL Express

Dear -,
Due to several cases of package misplacement we are experiencing recently,
It is now mandatory that we confirm delivery address from the beneficiary before final delivery.  

Kindly Re confirm your delivery address to ensure safe delivery.
Click here to confirm your details now!

Failure to verify address might lead to delay in scheduled delivery or loss of important package.

2021 © DHL International GmbH. All rights reserved. 

Screenshot of the promoted phishing site:

Phishing website promoted via DHL Express-themed spam email (2021-02-18)

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Malwarebytes By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

Quick menu:

How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1 Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

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Removal Instructions in other languages
Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
DHL Express arrival notice virus QR code
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