Hacker Who Cracked Your Email And Device Email Scam

Also Known As: possible malware infections
Type: Other
Distribution: Moderate
Damage level: Severe

"Hacker who cracked your email and device Email Scam" removal guide

What is "Hacker who cracked your email and device Email Scam"?

Like many other spam email campaigns of this type, "Hacker who cracked your email and device Email Scam" is designed to blackmail people. Cyber criminals send emails stating that your computer has been infected, hacked etc. In this case, they claim that they have installed a remote access tool and taken a humiliating photo of the victim. If the ransom demands are not met, they state that they will distribute this photo by sending it to all of the victim's contacts. If you have received this email (or similar), do not worry - it is just a scam used to trick people into paying for photos/videos or other media that does not exist.

Hacker who cracked your email and device Email Scam malware

Cyber criminals send this email to thousands of people and claim that they have embarrassing photos of the recipients. They also claim that they have cracked an email account and device, and that they now have own an email account password. Furthermore, they state that they have placed some malicious code within the operating system that has recorded contacts and internet browsing history, and has also installed a Trojan. These cyber criminals claim that they know about a 'shocking website' (probably, pornography) that the user has supposedly visited. They go on to state that they have taken a photo of the victim whilst viewing that particular website. According to the email, they acquired this photo using remote access control program and the user's webcam. To prevent this photo from being sent to friends, colleagues, and so on, victims are encouraged to pay a ransom of $892 in Bitcoins. They warn that users have 48 hours to pay the ransom, otherwise they will distribute the photo and block the device. As mentioned in the introduction, this is merely a scam and these claims are false. These people do not have a compromising photo of you and have not hacked your computer, or installed malware. You and your system are safe. Simply ignore these emails.

Many scammers (cyber criminals) use spam campaigns to threaten people and make ransom demands. Some examples of other similar campaigns are Remote Control Desktop With A Key Logger and We Have Installed One RAT Software. Some spam email campaigns do not make ransom demands, but trick users into opening malicious attachments (invoices, fake bills, and so on). These attachments often are Microsoft Office documents (Word, Excel, or other files). If you receive such an email, do not open the attached document. Once opened, these attachments download and install high-risk viruses, such as TrickBot, Adwind, FormBook, or others. They often cause problems relating to privacy and browsing safety. They sometimes record sensitive data, such banking details, passwords, logins, and so on. Some of these viruses might open "backdoors" causing even more infections, such as ransomware-type viruses. Infection with these viruses can lead to privacy issues, data loss, or even financial loss.

We receive a great deal of feedback from concerned users regarding this scam email. Here is the most popular question that we receive:

Q: Hi pcrisk.com team, I received an email stating that my computer was hacked and they have a video of me. Now they are asking for a ransom in Bitcoins. I think this must be true because they listed my real name and password in the email. What should I do?

ADo not worry about this email. Neither hackers nor cyber criminals have infiltrated/hacked your computer and there is no video of you watching pornography. Simply ignore the message and do not send any Bitcoins. Your email, name, and password was probably stolen from a compromised website such as  Yahoo (these website breaches are common). If you are concerned, you can check if your accounts have been compromised by visiting the haveibeenpwned website.

How do spam campaigns infect computers?

Many spam email campaigns proliferate malicious attachments, which are usually .doc, .ppt, .xls, and other Microsoft Office suite documents. Once these attachments are opened, they ask users to enable macro commands. Enabling these commands will execute scripts that download and install malware. Note, however, that these attachments are only capable of proliferating infections if the files are opened using Microsoft Office applications such as Word, Excel, Power Point, and so on. If the attachments are opened using applications other than MS Office, the malicious files will not be downloaded or installed. These spam campaigns usually target Windows users, and thus other platforms are safe.

How to avoid installation of malware?

Be careful when you download, install, and update software, and when you open email attachments. If you receive an email from an unknown sender that contains an irrelevant attachment, do not open it. Study each email received and open attachments only when you are sure that they are safe. Many rogue applications are  distributed using fake updaters. These tools should be not used. You are advised to use implemented functions or tools provided by the official developer only. Furthermore, these rogue apps are often distributed using a deceptive marketing method called "bundling", which is used to install deceptive (untrustworthy, potentially unwanted) applications with regular software. These apps are hidden in "Custom", "Advanced", and other similar options or settings. Do not use third party software downloaders (or other such tools), since these are regularly monetized by promoting rogue applications using the same "bundling" method. Microsoft Office products with versions later than 2010 have a "Protected View" mode, which prevents downloaded files (such as attachments) from downloading malware. Earlier versions do not have this mode, and thus you should avoid them. Finally, have a reputable anti-virus or/and anti-spyware software installed and enabled at all times. If you have already opened malicious attachments, we recommend running a scan with Spyhunter for Windows to automatically eliminate infiltrated malware.

Text presented in the "Hacker who cracked your email and device Email Scam" email message:

Subject: password (user's password) for (user's email) is compromised
Hello!
I'm a hacker who cracked your email and device a few months ago.
You entered a password on one of the sites you visited, and I intercepted it.
This is your password from [user's email] on moment of hack: [user's password]
Of course you can will change it, or already changed it.
But it doesn't matter, my malware updated it every time.
Do not try to contact me or find me, it is impossible, since I sent you an email from your account.
Through your email, I uploaded malicious code to your Operation System.
I saved all of your contacts with friends, colleagues, relatives and a complete history of visits to the Internet resources.
Also I installed a Trojan on your device and long tome spying for you.
You are not my only victim, I usually lock computers and ask for a ransom.
But I was struck by the sites of intimate content that you often visit.
I am in shock of your fantasies! I've never seen anything like this!
So, when you had fun on piquant sites (you know what I mean!)
I made screenshot with using my program from your camera of yours device.
After that, I combined them to the content of the currently viewed site.
There will be laughter when I send these photos to your contacts!
BUT I'm sure you don't want it.
Therefore, I expect payment from you for my silence.
I think $892 is an acceptable price for it!
Pay with Bitcoin.
My BTC wallet: 1JTtwbvmM7ymByxPYCByVYCwasjH49J3Vj
If you do not know how to do this - enter into Google "how to transfer money to a bitcoin wallet". It is not difficult.
After receiving the specified amount, all your data will be immediately destroyed automatically. My virus will also remove itself from your operating system.
My Trojan have auto alert, after this email is read, I will be know it!
I give you 2 days (48 hours) to make a payment.
If this does not happen - all your contacts will get crazy shots from your dark secret life!
And so that you do not obstruct, your device will be blocked (also after 48 hours)
Do not be silly!
Police or friends won't help you for sure ...
p.s. I can give you advice for the future. Do not enter your passwords on unsafe sites.
I hope for your prudence.
Farewell.

Instant automatic removal of possible malware infections: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of possible malware infections. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Spyhunter for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1 Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

 

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck the "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Spyhunter for Windows.