Supportfiless24 Ransomware

Also Known As: Supportfiless24 virus
Distribution: Low
Damage level: Severe

Supportfiless24 ransomware removal instructions

What is Supportfiless24?

Supportfiless24 is a high-risk virus, a variant of Scarab ransomware. It is designed to infect systems and encrypt the stored data so that affected people could not use it anymore, not until the ransom demands are met. Supportfiless24 ransomware encrypts files using the RSA-2048 cryptography algorithm. It changes the encrypted file's name by changing it to random sequence of letters, numbers and symbols, and adding the ".supportfiless24@protonmail.ch" extension. For example, after encryption the "sample.jpg" file is renamed to "9UXF5ee0ct+=lA.supportfiless24@protonmail.ch" and so on. Therefore, encrypted files are not only unusable, but indistinguishable as well. This virus also places a "HOW TO RECOVER ENCRYPTED FILES-supportfiless24@protonmail.ch.txt" text file in every folder which contains encrypted files.

According to the message in the text file, Supportfiless24 ransomware victim's files are encrypted and only cyber criminals who developed this virus can decrypt the files. In order to decrypt them affected people need to contact Supportfiless24 developers via the provided supportfiless24@protonmail.ch email address. Or, if there is no response, via the fastsupport@xmpp.jp email or using Jabber. There is no information regarding the ransom size, however, it is very likely that such information is provided when cyber criminals are contacted. Supportfiless24 ransomware-type virus developers urge their victims to contact them/pay the ransom in two days, otherwise they will not provide the decryption key required to unlock the encrypted files. It is not recommended to contact them, most cyber criminals ignore their victims no matter if their victims meet ransom demands or not. Unluckily, there is no tool that is capable of cracking the encryption code for free. The only way to get the files back for free is to use an existing backup and restore them from there.

Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:

Supportfiless24 decrypt instructions

Supportfiless24 ransomware is similar to other viruses of this type, such as Ox4444, Dharma-tron, Maria and many others. All these ransomware-type viruses are designed to serve the same purpose: to encrypt files and keep them locked until the ransom is paid. Usually it is the ransom size and the cryptography algorithm is what makes these viruses different. As a rule, it is impossible to decrypt files manually, unless the virus has some bugs or is in the development state. Which means ransomware victims are forced to contact cyber criminals if they want to get their files back. That is why we recommend to maintain backups regularly and store them on remote server/servers or unplugged device. Otherwise, it is very likely that these backups will be encrypted as well.

How did ransomware infect my computer?

We cannot tell how exactly cyber criminals proliferate Supportfiless24 ransomware-type virus, however, there are several most commonly used ways to spread such viruses. These viruses usually are proliferated using trojans, email spam campaigns, untrustworthy third party software downloaders and fake software updating tools. Trojans are malicious programs that, once installed, proliferate other viruses. Including ransomware-type viruses. Email spam campaigns are used by cyber criminals who send emails that contain malicious attachments. The point of such email spam campaigns is to trick people into opening the attachment that is designed to download/install malware. These attachments often are Microsoft Office documents, executable files, archive files and so on. By using third party software download sources cyber criminals present malicious executables as legitimate files and trick people into installing malware by themselves. Some examples of untrustworthy download sources are peer-to-peer (P2P) networks, torrents, free file hosting websites, freeware download sites and so on. Fake software updating tools usually infect computers by downloading malicious software instead of the promised updates, or exploiting outdated software's bugs/flaws.

How to protect yourself from ransomware infections?

Be careful when opening attachments or links that are presented in emails received from unknown/suspicious addresses. If you think that the attachment or link is irrelevant, do not open it. Choose your software download sources wisely, use official, trustworthy sources and direct links only. But not some third party downloaders like torrents, eMule, questionable websites and so on. It is very likely that these channels will be used to proliferate rogue applications that might cause computer infections or other issues. It is important to keep software updated, however, it is even more important to do it using tools or implemented functions that are provided by official developers only. Another thing that can really help preventing various computer infections is having a reputable anti-virus/anti-spyware software installed and enabled. If your computer is already infected with Supportfiless24, we recommend running a scan with Spyhunter for Windows to automatically eliminate this ransomware.

Text presented in Supportfiless24 ransomware's text file :

THE FILE IS ENCRYPTED WITH THE RSA-2048 ALGORITHM, ONLY WE CAN DECRYPT THE FILE.

====================================================================================================
To decrypt files, please contact e-mail:

supportfiless24@protonmail.ch

if there is no answer, then use jabber:

fastsupport@xmpp.jp

If you do not have a jabber. To write to us to register: https://www.xmpp.jp

====================================================================================================
-
====================================================================================================

Attention: IF YOU DO NOT HAVE MONEY THEN YOU DO NOT NEED TO WRITE TO US!
Danger: our contacts change every 2 days, do not hesitate, contact us immediately.
Then we will not be available.
Information about you, and your personal key for decryption is stored only 2 days.

Screenshot of files encrypted by Supportfiless24 (".supportfiless24@protonmail.ch" extension):

Files encrypted by Supportfiless24

Supportfiless24 ransomware removal:

Instant automatic removal of Supportfiless24 virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of Supportfiless24 virus. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

Quick menu:

Step 1

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

Step 2

Log in to the account infected with the Supportfiless24 virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.

If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.

Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":

1. During your computer start process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.

Boot your computer in Safe Mode with Command Prompt

2. When Command Prompt mode loads, enter the following line: cd restore and press ENTER.

system restore using command prompt type cd restore

3. Next, type this line: rstrui.exe and press ENTER.

system restore using command prompt rstrui.exe

4. In the opened window, click "Next".

restore system files and settings

5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the Supportfiless24 ransomware virus infiltrating your PC).

select a restore point

6. In the opened window, click "Yes".

run system restore

7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remaining Supportfiless24 ransomware files.

To restore individual files encrypted by this ransomware, try using Windows Previous Versions feature. This method is only effective if the System Restore function was enabled on an infected operating system. Note that some variants of Supportfiless24 are known to remove Shadow Volume Copies of the files, so this method may not work on all computers.

To restore a file, right-click over it, go into Properties, and select the Previous Versions tab. If the relevant file has a Restore Point, select it and click the "Restore" button.

Restoring files encrypted by CryptoDefense

If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode making its removal complicated. For this step, you require access to another computer.

To regain control of the files encrypted by Supportfiless24, you can also try using a program called Shadow Explorer. More information on how to use this program is available here.

shadow explorer screenshot

To protect your computer from file encryption ransomware such as this, use reputable antivirus and anti-spyware programs. As an extra protection method, you can use programs called HitmanPro.Alert and EasySync CryptoMonitor, which artificially implant group policy objects into the registry to block rogue programs such as Supportfiless24 ransomware.

Note that Windows 10 Fall Creators Update includes "Controlled Folder Access" feature that blocks ransomware attempts to encrypt your files. By default this feature automatically protects files stored in Documents, Pictures, Videos, Music, Favorites as well as Desktop folders.

Controll Folder Access

Windows 10 users should install this update to protect their data from ransomware attacks. Here�s more information on how to get this update and add additional protection layer from ransomware infections.

HitmanPro.Alert CryptoGuard - detects encryption of files and neutralises any attempts without need for user-intervention:

hitmanproalert ransomware prevention application

Malwarebytes Anti-Ransomware Beta uses advanced proactive technology that monitors ransomware activity and terminates it immediately - before reaching users' files:

malwarebytes anti-ransomware

  • The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups. More information on online backup solutions and data recovery software Here.

Other tools known to remove Supportfiless24 ransomware: