FilesLocker v2.0 Ransomware

Also Known As: FileLocker RANSOMWARE v2.0
Distribution: Low
Damage level: Severe

FilesLocker v2.0 ransomware removal instructions

What is FilesLocker v2.0?

FilesLocker v2.0 (also known as FilesLocker RANSOMWARE v2.0) is a computer infection designed to render data unusable by encryption. Discovered by MalwareHunterTeam, this ransomware-type virus is a new (updated) version of FilesLocker. Once files are encrypted, they are renamed by adding the ".[fileslocker@pm.me]" extension. For example, "sample.jpg" is renamed to "sample.jpg.[fileslocker@pm.me]", and so on. FilesLocker v2.0 also changes the desktop wallpaper and places two ransom-demand messages (text files called "#DECRYPT MY FILES#.txt" and "#解密我的文件#.txt") on the desktop itself. It also displays a ransom-demand pop-up window.

According to the information provided on FilesLocker v2.0 ransomware's wallpaper (in English and Chinese), all of the victim's files have been encrypted and more details can be found in the "#DECRYPT MY FILES#.txt" or "#解密我的文件#.txt" text files (ransom notes). These files contain information regarding cost of decryption and how to proceed with the decryption process. The displayed pop-up window states that all files (including photos, videos, documents, music, and so on) have been encrypted and only FilesLocker v2.0 developers can decrypt them or provide victims with a decryption key. They also warn victims that attempts to decrypt files using any third party tools will result in data loss/corruption. They also offer free decryption of three files as proof that they can be trusted and are capable of decrypting the locked files. To decrypt their remaining files, victims must pay cyber criminals .15 of a Bitcoin (currently equivalent to ~$590) to the payment address provided. The message in the pop-up window can only be shown only in English and Chinese - the remaining 12 available languages do not work. It is likely that FilesLocker v2.0 developers are the only people who can provide decryption keys, since most of these cyber criminals use cryptography algorithms (symmetric or asymmetric) that generate unique keys and they store them on remote servers (accessible only by them). In any case, cyber criminals cannot be trusted. They often ignore victims and provide no decryption tools or keys, even if ransoms are paid. As there is no tool capable of cracking FilesLocker v2.0 encryption, the only free solution is to use a backup (if available) and to restore files from there.

Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:

FilesLocker v2.0 decrypt instructions

There are many examples of other similar ransomware-type viruses, including GandCrab 5.0.9, CmdRansomware, and Risk. Most serve an identical purpose: to encrypt files stored on victims' computers and keep them locked until ransom demands are met. These infections sometimes differ in terms of ransom cost and cryptography (symmetric or asymmetric) used for data encryption. Unfortunately, decryption without involvement of ransomware developers is impossible, unless the virus contains bugs, flaws or is not fully developed. The best way to avoid data loss is to maintain regular backups and store them on a remote server or unplugged storage device.

How did ransomware infect my computer?

It is not clear exactly how FilesLocker v2.0 developers proliferate this ransomware-type virus, however, most cyber criminals proliferate these infections using spam email campaigns, untrustworthy third party software download sources, fake software updaters, or trojans. Spam campaigns proliferate viruses through email attachments (or web links). Generally, these are malicious/infected Microsoft Office documents, archive files (such as RAR), PDF, executable (.exe) files, and so on. Once download and opened, these attachments (or links) install viruses. Untrustworthy third party software download sources (such as peer-to-peer networks, free file hosting, freeware download websites, etc.) are used to trick people into installing viruses. This is achieved by presenting malicious executables (or other files) as legitimate. Various unofficial websites and fake software updaters are also used to proliferate viruses. These updaters install viruses rather than the promised updates or exploit outdated software bugs/flaws .

Threat Summary:
NameFileLocker RANSOMWARE v2.0
Threat TypeRansomware, Crypto Virus, Files locker
SymptomsCan't open files stored on your computer, previously functional files now have a different extension, for example my.docx.locked. A ransom demanding message is displayed on your desktop. Cyber criminals are asking to pay a ransom (usually in bitcoins) to unlock your files.
Distribution methodsInfected email attachments (macros), torrent websites, malicious ads.
DamageAll files are encrypted and cannot be opened without paying a ransom. Additional password stealing trojans and malware infections can be installed together with a ransomware infection.
Removal

To eliminate FileLocker RANSOMWARE v2.0 our malware researchers recommend scanning your computer with Spyhunter.
▼ Download Spyhunter
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

How to protect yourself from ransomware infections?

To keep your computer safe, browse the Internet, install, download, and update software with care. Be careful with email attachments (or links) received from unknown, untrustworthy, suspicious email addresses. Do not open the presented files (or links) that are attached to irrelevant emails. Update your software using implemented functions (or tools) provided by official developers only. Never use third party/unofficial tools. Furthermore, download software using official and trustworthy sources. Bear in mind that download or installation set-ups often contain rogue applications that often cause high-risk computer infections (including ransomware). Finally, have reputable anti-spyware or anti-virus software installed and keep it enabled at all times. If your computer is already infected with FilesLocker v2.0, we recommend running a scan with Spyhunter for Windows to automatically eliminate this ransomware.

Screenshot of FilesLocker v2.0 text file (English version):

FilesLocker v2.0 ransom note in english

Text presented in FilesLocker v2.0 ransomware text file (English version):

FilesLocker RANSOMWARE v2.0
###########################################
All your important files(database,documents,images,videos,music,etc.)have been encrypted!and only we can decrypt!
To decrypt your files,follow these steps:
1.Buy 0.15 Bitcoin
2.Send 0.15 Bitcoin to the payment address
3.Email your ID to us,after verification,we will create a decryption tool for you.

Email:fileslocker@pm.me
Your ID:
-

Screenshot of FilesLocker v2.0 text file (Chinese version):

FilesLocker v2.0 ransom note in chinese

Text presented in FilesLocker v2.0 ransomware text file (Chinese version):

FilesLocker RANSOMWARE v2.0
###########################################
您所有的重要文件(数据库,文档,图像,视频,音乐等)已被加密!并且只有我们才能解密!
要解密您的文件,请按照以下步骤操作:
1.购买 0.15 比特币
2.将 0.15 比特币发送到付款地址
3.将您的ID通过电子邮件发送给我们,经核实后,我们将为您制作解密工具

邮件地址:fileslocker@pm.me
您的ID:
-

 Screenshot of FilesLocker v2.0 ransomware pop-up window (English language):

FilesLocker v2.0 pop-up window english language

Text presented in FilesLocker v2.0 ransomware pop-up window (English language):

FilesLocker v2.0
All your important files are encrypted!

 

#What happened?
All your important files(database,documents,images,videos,music,etc.)have been encrypted!and only we can decrypt!
To decrypt your files,you need to buy the decryption key from us.We are the only one who can decrypt the file for you.

 

#Attention!
Trying to reinstall the system and decrypting the file with a third-party tool will result in file corruption,which means no one can decrypt your file.(including us),if you still try to decrypt the file yourself,you do so at your own risk!

 

#Test decryption!
As a proof,you can email us 3 files to decrypt,and we will send you the recovered files to prove that we can decrypt your files.

 

#How to decrypt?
1.Buy 0.15 Bitcoin
2.Send 0.15 Bitcoin to the payment address
3.Email your ID to us,after verification,we will create a decryption tool for you.

 

Remember,bad things have happened,now look at your determination and action!
Your ID []
Email []

 Screenshot of FilesLocker v2.0 ransomware pop-up window (Chinese language):

FilesLocker v2.0 pop-up window chinese language

Screenshot of files encrypted by FilesLocker v2.0 (".[fileslocker@pm.me]" extension):

Files encrypted by FilesLocker v2.0

Update 02 January, 2019 - FilesLocker v2.0's developers have recently released an updated version of this ransomware. The updated version uses a different (Christmas-themed) desktop wallpaper and the decryption price is .3 Bitcoin. It also creates different text files. Pop-up window and file extension remains the same.

Screenshot the updated version's desktop wallpaper (encouraging users to read created text files):

FileLocker v2 desktop wallpaper

Screenshots of text files created by the updated version (containing ransom-demanding messages in English, Russian and Chinese languages):

FileLocker v2 English text file FileLocker v2 Russian text file FileLocker v2 Chinese text file

Text presented within these text files:

English variant:

 

 

FilesLocker RANSOMWARE v2.0
###########################################
#What happened?
All your important files(database,documents,images,videos,music,etc.)have been encrypted!and only we can decrypt!
To decrypt your files,you need to buy the decryption key from us.we are the only one who can decrypt the file for you.
 
#Attention!
Trying to reinstall the system and decrypting the file with a third-party tool will result in file corruption,which means no one can decrypt your file.(including us)
If you still try to decrypt the file yourself,you do so at your own risk!
 
#Test decryption!
As a proof,you can email us 3 files to decrypt,and we will send you the recovered files to prove that we can decrypt your files.
 
#How to decrypt?
1.Buy 0.3 Bitcoin
2.Send 0.3 Bitcoin to the payment address
3.Email your ID to us,after verification,we will create a decryption tool for you.
 
Email:fileslocker@pm.me
Your ID:
-

 

 

****************************************************

 

Russian variant:

 

 

FilesLocker RANSOMWARE v2.0
###########################################
#Что случилось?
Все ваши важные файлы (база данных,документы,изображения,видео,музыка и т. Д.) Были зашифрованы!и только мы можем расшифровать это!
Чтобы расшифровать файл,вам необходимо приобрести у нас ключ дешифрования,и мы единственные,кто может расшифровать файл для вас.
 
#Внимание!
Попытка переустановить систему и расшифровать файл с помощью стороннего инструмента приведет к повреждению файла, что означает,что никто не сможет расшифровать ваш файл.(включая нас)
Если вы все еще пытаетесь расшифровать файл самостоятельно, вы делаете это на свой страх и риск!
 
#Проверка расшифровки!
В качестве доказательства вы можете отправить нам 3 файла для расшифровки,и мы вышлем вам восстановленные файлы,чтобы доказать,что мы можем расшифровать ваши файлы.
 
#Как расшифровать?
1.Покупка 0.3 биткойнов
2.Отправьте 0.3 биткойн на адрес платежа
3.Отправьте нам свой идентификатор,и мы проверим для вас инструмент дешифрования.
 
Email:fileslocker@pm.me
Ваш ID:
-

 

****************************************************

 

Chinese variant:

 

 

FilesLocker RANSOMWARE v2.0
###########################################
#发生了什么?
您所有的重要文件(数据库,文档,图像,视频,音乐等)已被加密!并且只有我们才能解密!
要解密您的文件,您需要从我们这里购买解密密钥,我们是唯一能够为您解密文件的人。
 
#注意事项!
尝试重新安装系统并使用第三方工具解密文件将导致文件损坏,这意味着没有人可以解密您的文件(包括我们)
如果您仍尝试自行解密文件,则需自行承担风险!
 
#测试解密!
作为证明,您可以通过电子邮件向我们发送3个要解密的文件,我们会将恢复后的文件发送给您,以证明我们可以解密您的文件。
 
#如何解密?
1.购买 0.3 比特币
2.将 0.3 比特币发送到付款地址
3.将您的ID通过电子邮件发送给我们,经核实后,我们将为您制作解密工具
 
邮件地址:fileslocker@pm.me
您的ID:
-

At the same time, a malware security researcher Michael Gillespie has released a decryption tool that allows victims restore their data for free (decrypter download link). Therefore, there's no need to pay for anything. However, decrypter requires a ransom note generated by FilesLocker v.2.0 ransomware (Settings -> Load Ransom Note).

Screenshot of the decrypter:

FilesLocker v2.0 decrypter by Michael Gillespie

FilesLocker v2.0 ransomware removal:

Instant automatic removal of FileLocker RANSOMWARE v2.0: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of FileLocker RANSOMWARE v2.0. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

Quick menu:

Step 1

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

Step 2

Log in to the account infected with the FilesLocker v2.0 virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.

If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.

Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":

1. During your computer start process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.

Boot your computer in Safe Mode with Command Prompt

2. When Command Prompt mode loads, enter the following line: cd restore and press ENTER.

system restore using command prompt type cd restore

3. Next, type this line: rstrui.exe and press ENTER.

system restore using command prompt rstrui.exe

4. In the opened window, click "Next".

restore system files and settings

5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the FilesLocker v2.0 ransomware virus infiltrating your PC).

select a restore point

6. In the opened window, click "Yes".

run system restore

7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remaining FilesLocker v2.0 ransomware files.

To restore individual files encrypted by this ransomware, try using Windows Previous Versions feature. This method is only effective if the System Restore function was enabled on an infected operating system. Note that some variants of FilesLocker v2.0 are known to remove Shadow Volume Copies of the files, so this method may not work on all computers.

To restore a file, right-click over it, go into Properties, and select the Previous Versions tab. If the relevant file has a Restore Point, select it and click the "Restore" button.

Restoring files encrypted by CryptoDefense

If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode making its removal complicated. For this step, you require access to another computer.

To regain control of the files encrypted by FilesLocker v2.0, you can also try using a program called Shadow Explorer. More information on how to use this program is available here.

shadow explorer screenshot

To protect your computer from file encryption ransomware such as this, use reputable antivirus and anti-spyware programs. As an extra protection method, you can use programs called HitmanPro.Alert and EasySync CryptoMonitor, which artificially implant group policy objects into the registry to block rogue programs such as FilesLocker v2.0 ransomware.

Note that Windows 10 Fall Creators Update includes a "Controlled Folder Access" feature that blocks ransomware attempts to encrypt your files. By default, this feature automatically protects files stored in the Documents, Pictures, Videos, Music, Favorites as well as Desktop folders.

Controll Folder Access

Windows 10 users should install this update to protect their data from ransomware attacks. Here is more information on how to get this update and add an additional protection layer from ransomware infections.

HitmanPro.Alert CryptoGuard - detects encryption of files and neutralises any attempts without need for user-intervention:

hitmanproalert ransomware prevention application

Malwarebytes Anti-Ransomware Beta uses advanced proactive technology that monitors ransomware activity and terminates it immediately - before reaching users' files:

malwarebytes anti-ransomware

  • The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups. More information on online backup solutions and data recovery software Here.

Other tools known to remove FilesLocker v2.0 ransomware: