Cashplus Email Scam

Also Known As: possible malware infections
Distribution: Low
Damage level: Severe

"Cashplus Email Scam" removal guide

What is "Cashplus Email Scam"?

"Cashplus Email Scam" is used to steal Cashplus account details (logins and passwords). This email is sent to many people in the hope that some will fall for the scam and provide their details. We strongly recommend that you ignore this email. Do not click the presented website link or provide the required details. This is just one of many such scams and should not be trusted.

Cashplus Email Scam spam campaign

Cashplus (the product brand of APS) is a provider of prepaid MasterCard cards and current accounts for consumers, small businesses, and local government authorities in the UK. This is a legitimate brand and has nothing to do with this email scam. According to scammers who claim to be representatives of Cashplus, due to some changes made in the Cashplus system, its users are required to authenticate their online information (account details) immediately. This scam also warns recipients that if their account details are not validated, Cashplus users might lose access to online banking services. The email contains a website link ("Authenticate your information"), which, if clicked, leads to a fake Cashplus website that looks identical to the official version. This fake website asks Cashplus users to log in into their accounts by entering a username and password. It then redirects to another website that also looks very similar to the official one. On this second website, users are asked to enter their email address and password and to 'update' their date of birth. Once all of these details are provided, the Cashplus account is stolen. If you have received this email, we strongly recommend that you ignore it and to delete it immediately.

Threat Summary:
Name Cashplus Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of one's computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.

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There are many scam email campaigns online. Some are used to trick people into paying to prevent the distribution of compromising material (photos, videos), whilst others aim to steal details of various accounts, and so on. None should be trusted. Some examples of other similar fraudulent emails include I Hacked Your Device, Google Winner, and I Am Well Aware. There are a number of spam email campaigns used to infect computers with viruses or other threats. Typically, these emails contain malicious attachments (or links) that, once opened, download and install various computer infections. The attachments are usually executable files (.exe), Microsoft Office documents (Word, Excel, and so on), PDF documents, archive files (such as ZIP, RAR), or other such files. Spam campaigns of this type usually infect computers with high-risk viruses such as LokiBot, TrickBot, Emotet, AZORult, and Adwind. Some of these viruses spread other infections such as ransomware. These malicious programs might cause privacy/browsing safety issues, financial or stealing of private information (banking details, logins, passwords, etc.).

We receive a great deal of feedback from concerned users about this scam email. Here is the most popular question we receive:

Q: Hi team, I received an email stating that my computer was hacked and they have a video of me. Now they are asking for a ransom in Bitcoins. I think this must be true because they listed my real name and password in the email. What should I do?

A: Do not worry about this email. Neither hackers nor cyber criminals have infiltrated/hacked your computer and there is no video of you watching pornography. Simply ignore the message and do not send any Bitcoins. Your email, name, and password was probably stolen from a compromised website such as  Yahoo (these website breaches are common). If you are concerned, you can check if your accounts have been compromised by visiting the haveibeenpwned website.

How do spam campaigns infect computers?

Spam campaigns infect computers only if permission is granted. Therefore, they cannot do any damage without manual intervention by the user. If an email contains a malicious attachment (or website link leading to it), the attachment must first be opened. For example, if an email contains a malicious Microsoft Office document, when opened it will demand permission to enable macro commands. Enabling them triggers the download and installation process of a high-risk computer infection. Files of other types work similarly (they be opened before they can do any harm).

How to avoid installation of malware?

You are strongly advised not to open attachments (or web links) presented in emails received from unknown, suspicious or untrustworthy addresses without making sure that it is safe to do so. If the email is irrelevant or does not concern you, simply ignore it and delete it. Download software using official, trustworthy sources. Do not use third party downloaders, peer-to-peer clients (eMule, torrents), unofficial websites or other similar channels. Install software attentively - check "Custom", "Advanced" and other similar settings/options of all set-ups. Opt-out of offers to install or download any additional unwanted applications and only then complete the download/installation procedure. Update your software using implemented functions or tools provided by the official developers only. Fake software updaters often install malware (or other unwanted applications) rather than updating or fixing the software. If you are a Microsoft Office user, we recommend that you use MS Office versions from 2010 on, since later versions have "Protected View" mode integrated, which prevents malicious attachments from downloading and installing malicious programs or other infections. If you have already opened malicious attachments, we recommend running a scan with Spyhunter for Windows to automatically eliminate infiltrated malware.

Text presented in the "Cashplus Email Scam" email message:

Subject: Essentials informations required

Dear Member,

For your protection, Cashplus automatically alerts customers when there are changes on our systems. Therefore we are always committed to work hard 24/7 and provide you with our best, We upgrade our systems regularly to ensure constant access to our Online banking.

Due to recent system updates and security measures, We require all current cashplus holder’s to authenticate their online information. It is an essential step towards making our account holders safe and secure always,

Authenticate your information immediately.

Please Note: Failure to validate your account may lead to permanent loss of service to our online banking system.


Screenshot of a fake Cashplus website:

fake cashplus website

Screenshot of a fake Cashplus website asking users to update account details:

fake cashplus website asking to update account details

Instant automatic removal of possible malware infections: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of possible malware infections. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Spyhunter for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1 Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck the "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Spyhunter for Windows.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global virus and spyware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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