FacebookTwitterLinkedIn

Tro Ransomware

Also Known As: Tro virus
Distribution: Low
Damage level: Severe

Tro ransomware removal instructions

What is Tro?

Like most ransomware-type infections, Tro is designed to encrypt data and keep it in this state unless a ransom is paid (a decryption tool/key is purchased). This malicious program is a new variant of Djvu ransomware and was discovered by Michael Gillespie. During the encryption process, the virus displays a fake Windows Update pop-up window and disables Task Manager. Once encryption is complete, all files are renamed by adding the ".tro" extension. For instance, "1.jpg" becomes "1.jpg.tro". A ransom message can be found in the "_openme.txt" text file.

The "_openme.txt" ransom-demand message states that cyber criminals have used Tro ransomware to encrypt all data stored on the computer using the strongest encryption. To access their files, victims are encouraged contact developers via pdfhelp@india.com or pdfhelp@firemail.cc and provide the assigned unique/personal ID. These criminals should then supposedly provide further details on how to proceed with decryption. They state that only they can provide victims with the decryption tool (this is likely to be accurate). Most cyber criminals use cryptography algorithms (symmetric or asymmetric) that generate unique keys. Typically, these are the only tools that can decrypt the data, however, cyber criminals store them on remote servers and only they have access. Tro ransomware developers offer free decryption of one file as 'proof' that they can be trusted and have the tool required to decrypt files encrypted by Tro. They also offer a 50% discount for victims who make contact within 72 hours following infection. They also warn those with affected computers not to use any other decryption tools, since this might cause permanent data loss. There are no tools capable of free decryption and, therefore, we recommend that you use an existing data backup and restore everything from there. Do not contact Tro's developers or pay any ransom - most cyber criminals ignore victims once their ransom demands are met.

Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:

Tro decrypt instructions

Tro shares similarities with other ransomware-type programs such as Pdff, XARCryptor, Ahihi, and many others. Typically, these viruses are used to encrypt data stored on computers and make ransom demands. The encrypted files cannot be decrypted without the involvement of ransomware developers, unless the virus is still in development or contains unfixed bugs/flaws. Any differences between these programs are usually cost of decryption tool (key) and cryptography algorithm used for data encryption. The number of ransomware-type infections is growing daily and, therefore, we recommend that you create regular backups and keep them stored on unplugged devices or remote servers. Backups stored on an infected computer are likely to be encrypted with other data.

How did ransomware infect my computer?

Generally, cyber criminals proliferate ransomware-type infections through trojans, spam email campaigns, fake software updaters, and untrustworthy software download sources. Trojans are categorized as malware (malicious programs) designed to cause chain infections. If installed, the proliferate other viruses, including ransomware. Spam campaigns send emails that contain malicious attachments. Computers become infected when users open these attachments, resulting in download and installation of ransomware or other infections. The presented attachments could be Microsoft Office documents, archive files (such as ZIP, RAR), executable files (.exe), PDF documents, and so on. Fake updaters cause computer infections by exploiting bugs/flaws of installed, outdated software or by downloading and installing malicious programs (viruses) rather than the promised/expected updates. Untrustworthy, unofficial websites, free file hosting, freeware download websites, third party downloaders, peer-to-peer networks (such as torrent clients), etc. also proliferate ransomware. Cyber criminals employ these sources to present infected files as legitimate. Using these dubious tools, people risk downloading and installing viruses rather than their chosen software (or other files). In this way, ransomware developers trick users into installing computer infections.

Threat Summary:
Name Tro virus
Threat Type Ransomware, Crypto Virus, Files locker
Symptoms Can't open files stored on your computer, previously functional files now have a different extension, for example my.docx.locked. A ransom demanding message is displayed on your desktop. Cyber criminals are asking to pay a ransom (usually in bitcoins) to unlock your files.
Distribution methods Infected email attachments (macros), torrent websites, malicious ads.
Damage All files are encrypted and cannot be opened without paying a ransom. Additional password stealing trojans and malware infections can be installed together with a ransomware infection.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
▼ Download Combo Cleaner
To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available.

How to protect yourself from ransomware infections?

To prevent computer infection by ransomware-type programs or other threats, take certain precautions. Do not open attachments (or websites) that are presented in emails received from dubious, unknown, suspicious addresses, or if the email context does not concern you or is irrelevant. Update software using implemented tools or functions provided by official developers. Download software using official and trustworthy websites. Avoid using software installers, downloaders, and other such tools - these are used to proliferate rogue apps. Have a reputable anti-virus or anti-spyware suite installed and keep it enabled at all times. These tools can detect computer infections before they proliferate and cause any damage. If your computer is already infected with Tro, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate this ransomware.

Text presented in Tro ransomware text file ("_openme.txt"):

------------------------------------ ALL YOUR FILES ARE ENCRYPTED ------------------------------

Don't worry, you can return all your files!
All your files documents, photos, databases and other important are encrypted with strongest encryption and unique key.
The only method of recovering files is to purchase decrypt tool and unique key for you.
This software will decrypt all your encrypted files.
What guarantees do we give to you?
You can send one of your encrypted file from your PC and we decrypt it for free.
But we can decrypt only 1 file for free. File must not contain valuable information.
You can download video overview decrypt tool:
https://www.sendspace.com/file/1sg7f3
Don't try to use third-party decrypt tools because it will destroy your files.
Discount 50% available if you contact us first 72 hours.

---------------------------------------------------------------------------------------------


To get this software you need write on our e-mail:
pdfhelp@india.com

Reserve e-mail address to contact us:
pdfhelp@firemail.cc

Your personal ID:
-

Screenshot of the fake Windows Update pop-up displayed during the encryption process:

fake windows update pop-up window appearing during Tro encryption process

Screenshot of files encrypted by Tro (".tro" extension):

Files encrypted by Tro

Update January 16, 2019 - Cyber criminals have recently released an updated version of Tro ransomware, which has some additional features. The updated version now disables Windows Defender real-time monitoring by executing a PowerShell command. In addition, the new variant adds a number of entries to the Windows hosts file. The entries contain URLs of various websites, most of which are related to malware removal. This is carried out with the intention of making users unable to access malware security websites and seek help. Our website (PCrisk.com) is also on the list. Removing these entries, however, is simple - you can find detailed instructions in this article (note that, although the steps are shown in the Windows 10 environment, the process is virtually identical on all versions of the Microsoft Windows operating system).

Screenshot of websites added to Windows hosts file:

Tro Ransomware adding websites to Windows Hosts file

Update January 17, 2019 - Michael Gillespie has updated his STOPDecrypter, which is now capable of restoring data with the following extensions: ".djvu", ".djvuq", ".djvur", ".djvut", ".djvuu", ".pdff", ".tfude", ".tfudeq", ".tro", ".udjvu", and ".tfudet". You can download the decrypter by clicking this link.

Screenshot of the STOPDecrypter:

STOPDecrypter by Michael Gillespie

Michael states that users should take note of the following:

This decrypter currently only works for personal ID 6se9RaIxXF9m70zWmx7nL3bVRp691w4SNY8UCir0 (the offline key used if the malware failed to get a key from its server), or if you have the key.


If you were provided a key by kNN or myself, you may enter it via the Settings -> Set Djvu Key option; note that entering anything incorrect to this will destroy data, so don't try to be "clever". For "Personal ID", it will accept either the 40 character string at the end of files (not the one in braces, the string just before that), or the 43 character string in the ransom note. The bruteforcer will also explicitly reject this variant, as there is no way of bruteforcing the key at the present time; so don't even waste your time trying to fool it (the feature is for the .puma* variants, and isn't really a "bruteforce" anyways).


The decrypter will only attempt to decrypt a file with a known ID (either the hardcoded one or one you provide with a key); any others will be reported and logged, with instructions to archive it in hopes of future decryption.

If the decrypter detects IDs it could not decrypt, it will display them, along with your MAC addresses for easy archiving (assuming it is ran from the infected PC). It is also logged for you.

Tro ransomware removal:

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available.

Quick menu:

Reporting ransomware to authorities:

If you are a victim of a ransomware attack we recommend reporting this incident to authorities. By providing information to law enforcement agencies you will help track cybercrime and potentially assist in the prosecution of the attackers. Here's a list of authorities where you should report a ransomware attack. For the complete list of local cybersecurity centers and information on why you should report ransomware attacks, read this article.

List of local authorities where ransomware attacks should be reported (choose one depending on your residence address):

Isolating the infected device:

Some ransomware-type infections are designed to encrypt files within external storage devices, infect them, and even spread throughout the entire local network. For this reason, it is very important to isolate the infected device (computer) as soon as possible.

Step 1: Disconnect from the internet.

The easiest way to disconnect a computer from the internet is to unplug the Ethernet cable from the motherboard, however, some devices are connected via a wireless network and for some users (especially those who are not particularly tech-savvy), disconnecting cables may seem troublesome. Therefore, you can also disconnect the system manually via Control Panel:

Navigate to the "Control Panel", click the search bar in the upper-right corner of the screen, enter "Network and Sharing Center" and select search result: Disconnecting computer from the Internet (step 1)

Click the "Change adapter settings" option in the upper-left corner of the window: Disconnecting computer from the Internet (step 2)

Right-click on each connection point and select "Disable". Once disabled, the system will no longer be connected to the internet. To re-enable the connection points, simply right-click again and select "Enable". Disconnecting computer from the Internet (step 3)

Step 2: Unplug all storage devices.

As mentioned above, ransomware might encrypt data and infiltrate all storage devices that are connected to the computer. For this reason, all external storage devices (flash drives, portable hard drives, etc.) should be disconnected immediately, however, we strongly advise you to eject each device before disconnecting to prevent data corruption:

Navigate to "My Computer", right-click on each connected device, and select "Eject": Ejecting external storage devices

Step 3: Log-out of cloud storage accounts.

Some ransomware-type might be able to hijack software that handles data stored within "the Cloud". Therefore, the data could be corrupted/encrypted. For this reason, you should log-out of all cloud storage accounts within browsers and other related software. You should also consider temporarily uninstalling the cloud-management software until the infection is completely removed.

Identify the ransomware infection:

To properly handle an infection, one must first identify it. Some ransomware infections use ransom-demand messages as an introduction (see the WALDO ransomware text file below).

Identify ransomware-type infection (step 1)

This, however, is rare. In most cases, ransomware infections deliver more direct messages simply stating that data is encrypted and that victims must pay some sort of ransom. Note that ransomware-type infections typically generate messages with different file names (for example, "_readme.txt", "READ-ME.txt", "DECRYPTION_INSTRUCTIONS.txt", "DECRYPT_FILES.html", etc.). Therefore, using the name of a ransom message may seem like a good way to identify the infection. The problem is that most of these names are generic and some infections use the same names, even though the delivered messages are different and the infections themselves are unrelated. Therefore, using the message filename alone can be ineffective and even lead to permanent data loss (for example, by attempting to decrypt data using tools designed for different ransomware infections, users are likely to end up permanently damaging files and decryption will no longer be possible even with the correct tool).

Another way to identify a ransomware infection is to check the file extension, which is appended to each encrypted file. Ransomware infections are often named by the extensions they append (see files encrypted by Qewe ransomware below).

Identify ransomware-type infection (step 2)

This method is only effective, however, when the appended extension is unique - many ransomware infections append a generic extension (for example, ".encrypted", ".enc", ".crypted", ".locked", etc.). In these cases, identifying ransomware by its appended extension becomes impossible.

One of the easiest and quickest ways to identify a ransomware infection is to use the ID Ransomware website. This service supports most existing ransomware infections. Victims simply upload a ransom message and/or one encrypted file (we advise you to upload both if possible).

Identify ransomware-type infection (step 3)

The ransomware will be identified within seconds and you will be provided with various details, such as the name of the malware family to which the infection belongs, whether it is decryptable, and so on.

Example 1 (Qewe [Stop/Djvu] ransomware):

Identify ransomware-type infection (step 4)

Example 2 (.iso [Phobos] ransomware):

Identify ransomware-type infection (step 5)

If your data happens to be encrypted by ransomware that is not supported by ID Ransomware, you can always try searching the internet by using certain keywords (for example, a ransom message title, file extension, provided contact emails, crypto wallet addresses, etc.).

Search for ransomware decryption tools:

Encryption algorithms used by most ransomware-type infections are extremely sophisticated and, if the encryption is performed properly, only the developer is capable of restoring data. This is because decryption requires a specific key, which is generated during the encryption. Restoring data without the key is impossible. In most cases, cybercriminals store keys on a remote server, rather than using the infected machine as a host. Dharma (CrySis), Phobos, and other families of high-end ransomware infections are virtually flawless, and thus restoring data encrypted without the developers' involvement is simply impossible. Despite this, there are dozens of ransomware-type infections that are poorly developed and contain a number of flaws (for example, the use of identical encryption/decryption keys for each victim, keys stored locally, etc.). Therefore, always check for available decryption tools for any ransomware that infiltrates your computer.

Finding the correct decryption tool on the internet can be very frustrating. For this reason, we recommend that you use the No More Ransom Project and this is where identifying the ransomware infection is useful. The No More Ransom Project website contains a "Decryption Tools" section with a search bar. Enter the name of the identified ransomware, and all available decryptors (if there are any) will be listed.

Searching for ransomware decryption tools in nomoreransom.org website

Restore files with data recovery tools:

Depending on the situation (quality of ransomware infection, type of encryption algorithm used, etc.), restoring data with certain third-party tools might be possible. Therefore, we advise you to use the Recuva tool developed by CCleaner. This tool supports over a thousand data types (graphics, video, audio, documents, etc.) and it is very intuitive (little knowledge is necessary to recover data). In addition, the recovery feature is completely free.

Step 1: Perform a scan.

Run the Recuva application and follow the wizard. You will be prompted with several windows allowing you to choose what file types to look for, which locations should be scanned, etc. All you need to do is select the options you're looking for and start the scan. We advise you to enable the "Deep Scan" before starting, otherwise, the application's scanning capabilities will be restricted.

Recuva data recovery tool wizard

Wait for Recuva to complete the scan. The scanning duration depends on the volume of files (both in quantity and size) that you are scanning (for example, several hundred gigabytes could take over an hour to scan). Therefore, be patient during the scanning process. We also advise against modifying or deleting existing files, since this might interfere with the scan. If you add additional data (for example, downloading files/content) while scanning, this will prolong the process:

Recuva data recovery tool scan time

Step 2: Recover data.

Once the process is complete, select the folders/files you wish to restore and simply click "Recover". Note that some free space on your storage drive is necessary to restore data:

Recuva data recovery tool recovering data

Create data backups:

Proper file management and creating backups is essential for data security. Therefore, always be very careful and think ahead.

Partition management: We recommend that you store your data in multiple partitions and avoid storing important files within the partition that contains the entire operating system. If you fall into a situation whereby you cannot boot the system and are forced to format the disk on which the operating system is installed (in most cases, this is where malware infections hide), you will lose all data stored within that drive. This is the advantage of having multiple partitions: if you have the entire storage device assigned to a single partition, you will be forced to delete everything, however, creating multiple partitions and allocating the data properly allows you to prevent such problems. You can easily format a single partition without affecting the others - therefore, one will be cleaned and the others will remain untouched, and your data will be saved. Managing partitions is quite simple and you can find all the necessary information on Microsoft's documentation web page.

Data backups: One of the most reliable backup methods is to use an external storage device and keep it unplugged. Copy your data to an external hard drive, flash (thumb) drive, SSD, HDD, or any other storage device, unplug it and store it in a dry place away from the sun and extreme temperatures. This method is, however, quite inefficient, since data backups and updates need to be made regularly. You can also use a cloud service or remote server. Here, an internet connection is required and there is always the chance of a security breach, although it's a really rare occasion.

We recommend using Microsoft OneDrive for backing up your files. OneDrive lets you store your personal files and data in the cloud, sync files across computers and mobile devices, allowing you to access and edit your files from all of your Windows devices. OneDrive lets you save, share and preview files, access download history, move, delete, and rename files, as well as create new folders, and much more.

You can back up your most important folders and files on your PC (your Desktop, Documents, and Pictures folders). Some of OneDrive’s more notable features include file versioning, which keeps older versions of files for up to 30 days. OneDrive features a recycling bin in which all of your deleted files are stored for a limited time. Deleted files are not counted as part of the user’s allocation.

The service is built using HTML5 technologies and allows you to upload files up to 300 MB via drag and drop into the web browser or up to 10 GB via the OneDrive desktop application. With OneDrive, you can download entire folders as a single ZIP file with up to 10,000 files, although it can’t exceed 15 GB per single download.

OneDrive comes with 5 GB of free storage out of the box, with an additional 100 GB, 1 TB, and 6 TB storage options available for a subscription-based fee. You can get one of these storage plans by either purchasing additional storage separately or with Office 365 subscription.

Creating a data backup:

The backup process is the same for all file types and folders. Here’s how you can back up your files using Microsoft OneDrive

Step 1: Choose the files/folders you want to backup.

Click the OneDrive icon in the taskbar

Click the OneDrive cloud icon to open the OneDrive menu. While in this menu, you can customize your file backup settings.

Select Help & Settings and click Settings

Click Help & Settings and then select Settings from the drop-down menu.

Select the Backup tab and click Manage backup

Go to the Backup tab and click Manage backup.

Select folders to backup and click Start backup

In this menu, you can choose to backup the Desktop and all of the files on it, and Documents and Pictures folders, again, with all of the files in them. Click Start backup.

Now, when you add a file or folder in the Desktop and Documents and Pictures folders, they will be automatically backed up on OneDrive.

To add folders and files, not in the locations shown above, you have to add them manually.

Select a file manually and copy it

Open File Explorer and navigate to the location of the folder/file you want to backup. Select the item, right-click it, and click Copy.

Paste the copied file in the OneDrive folder to create a backup

Then, navigate to OneDrive, right-click anywhere in the window and click Paste. Alternatively, you can just drag and drop a file into OneDrive. OneDrive will automatically create a backup of the folder/file.

File statuses in OneDrive folder

All of the files added to the OneDrive folder are backed up in the cloud automatically. The green circle with the checkmark in it indicates that the file is available both locally and on OneDrive and that the file version is the same on both. The blue cloud icon indicates that the file has not been synced and is available only on OneDrive. The sync icon indicates that the file is currently syncing.

Click Help & Settings and click View Online

To access files only located on OneDrive online, go to the Help & Settings drop-down menu and select View online.

Click the Settings cog and click Options

Step 2: Restore corrupted files.

OneDrive makes sure that the files stay in sync, so the version of the file on the computer is the same version on the cloud. However, if ransomware has encrypted your files, you can take advantage of OneDrive’s Version history feature that will allow you to restore the file versions prior to encryption.

Microsoft 365 has a ransomware detection feature that notifies you when your OneDrive files have been attacked and guide you through the process of restoring your files. It must be noted, however, that if you don’t have a paid Microsoft 365 subscription, you only get one detection and file recovery for free.

If your OneDrive files get deleted, corrupted, or infected by malware, you can restore your entire OneDrive to a previous state. Here’s how you can restore your entire OneDrive:

restore-your-onedrive

1. If you're signed in with a personal account, click the Settings cog at the top of the page. Then, click Options and select Restore your OneDrive.

If you're signed in with a work or school account,  click the Settings cog at the top of the page. Then, click Restore your OneDrive.

2. On the Restore your OneDrive page, select a date from the drop-down list. Note that if you're restoring your files after automatic ransomware detection, a restore date will be selected for you.

3. After configuring all of the file restoration options, click Restore to undo all the activities you selected.

The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups.

1 Comment. Click to view

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

Our malware removal guides are free. However, if you want to support us you can send us a donation.

Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Tro virus QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of Tro virus on your mobile device.
We Recommend:

Get rid of Windows malware infections today:

▼ REMOVE IT NOW
Download Combo Cleaner

Platform: Windows

Editors' Rating for Combo Cleaner:
Editors ratingOutstanding!

[Back to Top]

To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available.