Apple.com-scan.live POP-UP Scam (Mac)

Also Known As: "Apple.com-scan.live" virus
Type: Mac Virus
Distribution: Low
Damage level: Medium

How to remove "apple.com-scan[.]live" from Mac?

What is "apple.com-scan[.]live"?

Apple.com-scan[.]live is a scam website designed to trick people into downloading potentially unwanted application (PUA) called Cleanup-My Mac. It shows a fake virus alert saying that Mac computer is infected with some viruses that should be removed immediately. This website (or apps promoted though it) should not be trusted. Typically, apple.com-scan[.]live website gets visited when people are redirected to it by already installed PUAs. Apps of this type usually feed their users with various advertisements and gather information related to user's browsing habits as well.

apple.com-scan[.]live scam

First, apple.com-scan[.]live displays a pop-up window saying that it has detected a trojan virus (e.tre456_worm_osx) and urges its visitors to begin the repair process immediately. When this pop-up is closed, the website itself encourages visitors to scan their systems by clicking the "Scan Now" button and says that the system is infected with 3 viruses. According to apple.com-scan[.]live, it has detected 2 malware and 1 phishing/spyware computer infections that can cause data and financial loss. To avoid any possible damage users are encourages to scan their systems in 5 minutes. When the "Scan Now" button is clicked, it starts running a fake virus scan that, once finished, shows scan results saying that it has detected Tapsnake, CronDNS and Dubfishicv viruses. Apple.com-scan[.]live website encourages people to download the aforementioned Advanced Mac Cleaner application by clicking the "REMOVE VIRUSES NOW" button. However, the button leads to a download of the aforementioned Cleanup-My Mac. As we mentioned in our introduction, neither apple.com-scan[.]live website or apps promoted through it should be trusted.

As a rule, installed PUAs serve their users with various advertisements too. Usually they display pop-ups, banners, coupons, surveys and other intrusive ads. Once clicked, these ads either open questionable, potentially malicious websites or run scripts designed to download and install other unwanted applications. Simply said, clicking ads displayed by PUAs (or on unreliable pages) can lead to unwanted installations or even computer infections. Another with having such apps installed is data tracking. Quite often apps of this type gather information related to browsing habits such as IP addresses, geolocations, entered search queries, ULRs of visited and so on. Their developers share all of it with other parties, potentially, cyber criminals. As a rule, third parties misuse it to generate revenue. If installed, PUAs might can cause problems with privacy, browsing safety or even lead to identity theft.

Threat Summary:
Name "Apple.com-scan.live" virus
Threat Type Mac malware, Mac virus
Serving IP Address 94.237.87.169
Sibling Domains mail.com-scan[.]live
Symptoms Your Mac became slower than normal, you've noticed presence of questionable/unwanted applications, you see unwanted pop-up ads, you get redirected to shady websites.
Distribution methods Deceptive pop-up ads, potentially unwanted applications, email spam campaigns.
Damage Internet browsing tracking (potential privacy issues), displaying of unwanted ads, redirects to shady websites, loss of private information, possible malware infections.
Removal

To eliminate Apple.com-scan.live virus our malware researchers recommend scanning your computer with Combo Cleaner.
▼ Download Combo Cleaner
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

There are many untrustworthy, scam websites like apple.com-scan[.]live that are designed to trick people into downloading and installing unwanted applications. Some examples are "Apple.com-repair[.]live", "Your Mac is heavily damaged! (33.2%)" and "Mac OS X Is Infected (4) By Viruses". We strongly recommend not to trust these pages or/and to download software that they are designed to promote.

How did potentially unwanted applications install on my computer?

One way to install a unwanted apps is through clicked intrusive ads (that are capable of executing particular scripts). Another way to download and install them is together with some other, regular software. It happens when developers use a deceptive marketing method called "bundling". They do not disclose the information about bundled/additionally included programs properly and hide them in "Custom", "Advanced" or other similar settings of download or installation setups. People cause unwanted installations or downloads when they leave all available setup's settings unchanged.

How to avoid installation of potentially unwanted applications?

Avoid downloading software (especially if it is free) from unofficial or untrustworthy websites, using torrents, eMule or some other Peer-to-Peer networks, or various third party downloaders. We recommend to download it using only official sources (websites) and direct links. Moreover, do not leave any available "Custom", "Advanced" and other similar options of the download/installation setup unchecked. Avoid clicking ads displayed on questionable pages, the often lead to adult dating, pornography, gambling and other similar untrustworthy websites. If these redirects happen without clicking any ads or these ads appear constantly, then check all the extensions, add-ons and plug-ins that are installed on a web browser and programs on a computer. If there are any unwanted/suspicious applications, remove them immediately. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Screenshot of apple.com-scan[.]live website pop-up error:

apple.com-scan[.]live pop-up error

Text presented in apple.com-scan[.]live pop-up window:

IMMEDIATE ACTION REQUIRED
We have detected a trojan virus (e.tre456_worm_osx) on your Mac.
Press OK to begin the repair process.

Screenshot of the apple.com-scan[.]live website encouraging to download the Advanced Mac Cleaner application, while in reality the "REMOVE VIRUSES NOW" leads to a download of Cleanup-My Mac app:

apple.com-scan[.]live website encuraging users to download Cleanup-My Mac

Text presented in this page:

DOWNLOAD REQUIRED
Your Mac is heavily damaged! (33.2%)
Please download the Advanced Mac Cleaner application to remove 3 Viruses from your Mac.
VIRUS INFORMATION
Virus Name: Tapsnake; CronDNS; Dubfishicv
Risk: HIGH
Infected Files: /os/apps/hidden/os-component/X/snake.icv; /os/local/conf/keyboard/retype.icv...
REMOVE VIRUSES NOW
VIRUS REMOVAL
Application: Advanced Mac Cleaner
Rating: 9.9/10
Price: Free

Screenshot of Cleanup-My Mac unwanted application:

Cleanup-My Mac unwanted application

Quick menu:

Video showing how to remove potentially unwanted applications promoted using "apple.com-scan[.]live" pop-up scam:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove "apple.com-scan.live" virus related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

"Apple.com-scan.live" virus removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove "apple.com-scan.live" virus related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove "apple.com-scan.live" virus related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove "apple.com-scan.live" virus related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.