Apple.com-scan.live POP-UP Scam (Mac)

Also Known As: "Apple.com-scan.live" virus
Type: Mac Virus
Distribution: Low
Damage level: Medium

How to remove "apple.com-scan[.]live" from Mac?

What is "apple.com-scan[.]live"?

apple.com-scan[.]live is a scam website designed to trick people into downloading a potentially unwanted application (PUA) called Cleanup-My Mac. The site displays a fake virus alert stating that the Mac computer is infected with some viruses that should be removed immediately. This website (or apps promoted though it) should not be trusted. Typically, apple.com-scan[.]live is visited when people are redirected to it by PUAs already installed on their systems. These apps usually feed users with advertisements and gather information relating to their browsing habits.

apple.com-scan[.]live scam

apple.com-scan[.]live first displays a pop-up window stating that it has detected a trojan virus (e.tre456_worm_osx) and urges visitors to begin the repair process immediately. When this pop-up is closed, the website itself encourages visitors to scan their systems by clicking the "Scan Now" button. It then states that the system is infected with three viruses that it has detected: two malware infections and one phishing/spyware computer infection that can cause data and financial loss. To avoid any possible damage, users are encouraged to scan their systems within five minutes. When the "Scan Now" button is clicked, it starts to run a fake virus scan. When finished, it displays scan results stating that it has detected the Tapsnake, CronDNS, and Dubfishicv viruses. The apple.com-scan[.]live website encourages people to download the Advanced Mac Cleaner application by clicking the "REMOVE VIRUSES NOW" button, however, this actually leads to download of Cleanup-My Mac. Note that apple.com-scan[.]live and apps promoted should not be trusted.

Generally, installed PUAs also serve users with various intrusive advertisements such as pop-ups, banners, coupons, surveys, and others. Once clicked, these ads open dubious, potentially malicious websites or run scripts designed to download and install other unwanted applications. In summary, clicking ads displayed by PUAs (or on dubious pages) can lead to unwanted installations or even computer infections. PUAs can also perform data tracking when installed. They gather information relating to browsing habits such as IP addresses, geolocations, entered search queries, ULRs of visited sites, and so on. Developers share the details with other parties - potentially, cyber criminals. These misuse the data to generate revenue. If installed, PUAs cause problems with privacy, browsing safety, and can even lead to identity theft.

Threat Summary:
Name "Apple.com-scan.live" virus
Threat Type Mac malware, Mac virus.
Serving IP Address 94.237.87.169
Sibling Domains mail.com-scan[.]live
Symptoms Your Mac became slower than normal, you notice the presence of dubious/unwanted applications, you see unwanted pop-up ads, you are redirected to dubious websites.
Distribution methods Deceptive pop-up ads, potentially unwanted applications, spam email campaigns.
Damage Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information, possible malware infections.
Removal

To eliminate Apple.com-scan.live virus our malware researchers recommend scanning your computer with Combo Cleaner.
▼ Download Combo Cleaner
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

There are many untrustworthy, scam websites similar to apple.com-scan[.]live that are designed to trick people into downloading and installing unwanted applications. Some examples are "Apple.com-repair[.]live", "Your Mac is heavily damaged! (33.2%)", and "Mac OS X Is Infected (4) By Viruses". Do not to trust these pages or to download the software that they are designed to promote.

How did potentially unwanted applications install on my computer?

PUAs can be installed through clicked intrusive ads (that are capable of executing particular scripts), however, they are also downloaded and installed together with other, regular software. This happens when developers use a deceptive marketing method called "bundling". They do not disclose information about bundled/additionally-included programs and hide them in "Custom", "Advanced", or other similar settings of the download or installation set-ups. Furthermore, people often cause unwanted installations and downloads when they leave available setup settings unchanged.

How to avoid installation of potentially unwanted applications?

Avoid downloading software (especially if it is free) from unofficial or untrustworthy websites, using torrents, eMule or other Peer-to-Peer networks, or third party downloaders. Download using official sources (websites) and direct links. Do not leave available "Custom", "Advanced", and other similar options of the download/installation setup unchecked. Avoid clicking ads displayed on dubious pages, since they often lead to adult dating, pornography, gambling, and other, similar untrustworthy websites. If redirects happen without clicking ads, or ads appear continually, check all extensions, add-ons, and plug-ins installed on the browser and programs on the computer. Remove any unwanted/suspicious applications immediately. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Screenshot of apple.com-scan[.]live website pop-up error:

apple.com-scan[.]live pop-up error

Text presented in apple.com-scan[.]live pop-up window:

IMMEDIATE ACTION REQUIRED
We have detected a trojan virus (e.tre456_worm_osx) on your Mac.
Press OK to begin the repair process.

Screenshot of the apple.com-scan[.]live website encouraging users to download the Advanced Mac Cleaner application. In fact, the "REMOVE VIRUSES NOW" button leads to download of the Cleanup-My Mac app:

apple.com-scan[.]live website encuraging users to download Cleanup-My Mac

Text presented in this page:

DOWNLOAD REQUIRED
Your Mac is heavily damaged! (33.2%)
Please download the Advanced Mac Cleaner application to remove 3 Viruses from your Mac.
VIRUS INFORMATION
Virus Name: Tapsnake; CronDNS; Dubfishicv
Risk: HIGH
Infected Files: /os/apps/hidden/os-component/X/snake.icv; /os/local/conf/keyboard/retype.icv...
REMOVE VIRUSES NOW
VIRUS REMOVAL
Application: Advanced Mac Cleaner
Rating: 9.9/10
Price: Free

Screenshot of Cleanup-My Mac unwanted application:

Cleanup-My Mac unwanted application

Quick menu:

Video showing how to remove potentially unwanted applications promoted using "apple.com-scan[.]live" pop-up scam:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove "apple.com-scan.live" virus related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

"Apple.com-scan.live" virus removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove "apple.com-scan.live" virus related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove "apple.com-scan.live" virus related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove "apple.com-scan.live" virus related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global virus and spyware activity level today:

Medium threat activity
Medium

Increased attack rate of infections detected within the last 24 hours.

QR Code
Apple.com-scan.live virus QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of "Apple.com-scan.live" virus on your mobile device.
We Recommend:

Get rid of Apple.com-scan.live virus today:

▼ REMOVE IT NOW with Combo Cleaner for Mac

Platform: macOS

Editors' Rating for Combo Cleaner:
Editors ratingOutstanding!

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Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.