Mamba ransomware removal instructions
What is Mamba?
Discovered by GrujaRS, Mamba is an updated variant of a high-risk ransomware called Phobos. After successful infiltration, Mamba encrypts stored files and appends filenames with ".mamba" extension, as well as victim's unique ID and developers' email address. For instance, a file named "sample.jpg" would be renamed to something like "sample.jpg.id[1E857D00-1130].[firstname.lastname@example.org].mamba". Encrypted files instantly become unusable. Mamba is also designed to drop "info.txt" text file on victim's desktop and to display a pop-up window ("info.hta" html application).
Both created text file and pop-up file deliver a message informing victims about the encryption and encouraging them to contact Mamba's developers if victims want to recover their data. Unlike text file, however, pop-up window provides a lot of additional details. The message states that files can only be restored by using a unique decryption key. Unfortunately, it is more or less true. Mamba is designed to encrypt data by using cryptography algorithm that generates a unique decryption key for each victim. The problem is that all keys are stored in a remote server controlled by cyber criminals (Mamba's developers) and victims cannot access them. In order to receive a decryption tool (with the key embedded within) each victim has to pay a ransom in Bitcoin cryptocurrency. The price is not specified - such details are provided via email and the price supposedly depends on how fast victims will contact cyber criminals. In most cases, however, size of ransom fluctuates between $500 and $1500, and asking to submit payments using cryptocurrency is very common among cyber criminals. Victims are also allowed to send crooks up to 5 selected files (less than 10MB [non-archived] in total). Crooks will then decrypt attached files and return them as a guarantee that decryption is actually possible and that these persons can be trusted. Nevertheless, cyber criminals are notorious for ignoring victims, once payments are submitted. For this reason, paying usually gives no positive result and users simply get scammed. Hence, we highly recommend to ignore all encouragements to submit payments and even contact these persons. Unluckily, there are no tools capable of cracking Mamba's encryption and restoring data for free. Hence, the only possible solution is to restore everything from a backup, if there is one created.
Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:
Mamba shares many similarities with DDOS, PLUT, Wesker Encrypter, SYSTEM FAILURE, and dozens of other ransomware-type viruses. As with Mamba, most of these infections are also designed to compromise data so that developers could blackmail victims. Size of ransom and type of encryption algorithm used are typically the only major differences. Unfortunately, most of these infections employ cryptographies that generate unique decryption keys. Hence, if the malware is fully developed (has no bugs/flaws) then restoring data manually (without developers interfering) is impossible. Infections like Mamba are one of the main reasons why you should maintain regular data backups. However, be sure to store them in a remote server or an unplugged storage device, because locally stored backups will be encrypted (compromised) together with regular files. It is also advised to have multiple backup copies stored in different locations, since there's always a chance that used server/storage device will be damaged.
How did ransomware infect my computer?
The way developers proliferate Mamba is currently unknown. Yet it is worth noting that ransomware infections are often distributed using trojans, fake software cracks/updaters, third party software download sources, and email spam campaigns. Trojans are designed to cause so-called "chain infections". They stealthily infiltrate computers and inject them with additional malware. Software cracks are meant to activate paid software for free. However, most of them are fake and are designed to download/install malware instead of providing access to paid features. Fake updaters are also similar. They usually infect systems by exploiting outdated software's bugs/flaws or simply downloading and installing malware instead of the actual updates. Cyber criminals employ unofficial download sources (freeware download websites, free file hosting sites, peer-to-peer [P2P] networks, etc.) to spread malware by presenting it as legitimate software. By doing so, crooks trick users into manual download/installation of malware. Email spam campaigns are also used to in a similar manner. Crooks send hundreds of thousands of deceptive emails that contain malicious attachments (links and/or files) and messages encouraging users to open them. In order to create the impression of legitimacy crooks often present these attachments as some important documents (e.g., bills, invoices, receipts, or similar). In summary, users' lack of knowledge and reckless behavior are the main reasons for computer infections.
|Threat Type||Ransomware, Crypto Virus, Files locker|
|Encrypted Files Extension||.mamba (this malware also appends filenames with victim's unique ID and developers' email address).|
|Ransom Demanding Message||info.txt text file, info.hta html application.|
|Cyber Criminal Contactemail@example.com, firstname.lastname@example.org|
|Detection Names (fd946ba0ca811f8f5cddba5c4634fd64.virus)||Avast (Win32:MalwareX-gen [Trj]), BitDefender (Gen:Heur.Titirez.1.F), ESET-NOD32 (a variant of Win32/Kryptik.GSZJ), Kaspersky (Trojan-Banker.Win32.Jimmy.dsw), Full List Of Detections (VirusTotal)|
|Symptoms||Can't open files stored on your computer, previously functional files now have a different extension, for example my.docx.locked. A ransom demanding message is displayed on your desktop. Cyber criminals are asking to pay a ransom (usually in bitcoins) to unlock your files.|
|Distribution methods||Infected email attachments (macros), torrent websites, malicious ads.|
|Damage||All files are encrypted and cannot be opened without paying a ransom. Additional password stealing trojans and malware infections can be installed together with a ransomware infection.|
To eliminate Mamba virus our malware researchers recommend scanning your computer with Spyhunter.
How to protect yourself from ransomware infections?
To prevent this situation users must be very cautious when browsing the Internet and downloading/installing/updating software. You should download software only from official sources, using direct download links. Third party downloaders/installers often include rogue apps, which is why such tools should never be used. Same goes for software updates. Keeping installed applications/operating system up-to-date is essential. To achieve this, however, use only implemented functions or tools provided by the official developer. Every user should know that software piracy is considered a cyber crime. Moreover, using software cracking tools often leads to various system infections. For these reasons, you should never attempt to crack any installed applications. We recommend to handle all email attachments with care. Files/links that are irrelevant should never be opened. Attachments received from suspicious/unrecognizable email addresses should be ignored as well. Lastly, always have a reputable anti-virus/anti-spyware suite installed and running. Such tools are capable of detecting and eliminating malware before it harms the system. Caution is the key to computer safety. If your computer is already infected with Mamba, we recommend running a scan with Spyhunter for Windows to automatically eliminate this ransomware.
Text presented in Mamba ransomware's pop-up window ("info.hta"):
All your files have been encrypted!
All your files have been encrypted due to a security problem with your PC. If you want to restore them, write us to the e-mail email@example.com
Write this ID in the title of your message 1E857D00-1130
In case of no answer in 24 hours write us to this e-mail:firstname.lastname@example.org
You have to pay for decryption in Bitcoins. The price depends on how fast you write to us. After payment we will send you the decryption tool that will decrypt all your files.
Free decryption as guarantee
Before paying you can send us up to 5 files for free decryption. The total size of files must be less than 10Mb (non archived), and files should not contain valuable information. (databases,backups, large excel sheets, etc.)
How to obtain Bitcoins
The easiest way to buy bitcoins is LocalBitcoins site. You have to register, click 'Buy bitcoins', and select the seller by payment method and price.
Also you can find other places to buy Bitcoins and beginners guide here:
Do not rename encrypted files.
Do not try to decrypt your data using third party software, it may cause permanent data loss.
Decryption of your files with the help of third parties may cause increased price (they add their fee to our) or you can become a victim of a scam.
Screenshot of Mamba's text file ("info.txt"):
Text presented within this file:
!!! All of your files are encrypted !!!
To decrypt them send e-mail to this address: email@example.com.
If we don't answer in 48h., send e-mail to this address: firstname.lastname@example.org
Screenshot of files encrypted by Mamba (".mamba" extension):
Mamba ransomware removal:
Instant automatic removal of Mamba virus:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of Mamba virus. Download it by clicking the button below:
- What is Mamba?
- STEP 1. Mamba virus removal using safe mode with networking.
- STEP 2. Mamba ransomware removal using System Restore.
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Log in to the account infected with the Mamba virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.
If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.
Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":
1. During your computer start process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.
2. When Command Prompt mode loads, enter the following line: cd restore and press ENTER.
3. Next, type this line: rstrui.exe and press ENTER.
4. In the opened window, click "Next".
5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the Mamba ransomware virus infiltrating your PC).
6. In the opened window, click "Yes".
7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remaining Mamba ransomware files.
To restore individual files encrypted by this ransomware, try using Windows Previous Versions feature. This method is only effective if the System Restore function was enabled on an infected operating system. Note that some variants of Mamba are known to remove Shadow Volume Copies of the files, so this method may not work on all computers.
To restore a file, right-click over it, go into Properties, and select the Previous Versions tab. If the relevant file has a Restore Point, select it and click the "Restore" button.
If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode making its removal complicated. For this step, you require access to another computer.
To protect your computer from file encryption ransomware such as this, use reputable antivirus and anti-spyware programs. As an extra protection method, you can use programs called HitmanPro.Alert and EasySync CryptoMonitor, which artificially implant group policy objects into the registry to block rogue programs such as Mamba ransomware.
Note that Windows 10 Fall Creators Update includes "Controlled Folder Access" feature that blocks ransomware attempts to encrypt your files. By default this feature automatically protects files stored in Documents, Pictures, Videos, Music, Favorites as well as Desktop folders.
Windows 10 users should install this update to protect their data from ransomware attacks. Here's more information on how to get this update and add additional protection layer from ransomware infections.
HitmanPro.Alert CryptoGuard - detects encryption of files and neutralises any attempts without need for user-intervention:
Malwarebytes Anti-Ransomware Beta uses advanced proactive technology that monitors ransomware activity and terminates it immediately - before reaching users' files:
- The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups. More information on online backup solutions and data recovery software Here.
Other tools known to remove Mamba ransomware: