Al Hafez Trading Company Email Virus

Also Known As: "Al Hafez Trading Company invoice confirmation" virus
Type: Trojan
Distribution: Moderate
Damage level: Severe

"Al Hafez Trading Company Email Virus" removal guide

What is "Al Hafez Trading Company Email Virus"?

"Al Hafez Trading Company Email Virus" is a scam that cyber criminals use with intention to spread the NanoCore remote access trojan (RAT). They send emails that contain a malicious Microsoft Office document and hope that someone will open it. Once opened, it causes download and installation of the aforementioned RAT. Having it installed might cause serious problems, for this reason we strongly recommend to ignore this email (scam).

Al Hafez Trading Company Email Virus

Scammers present this email as a letter from Al Hafez Trading company, this is an existing pharmaceutical company based in Kuwait. However, it does not have anything to do with this email. Typically, cyber criminals disguise their scams as legitimate/official letters by using names of legitimate companies. This email says that some payment is being processed and it encourages recipients to confirm invoice and bank details by checking the attached Excel file. This is the malicious document which is designed to download the NanoCore RAT. However, to it cannot be done without opening it first. Besides, once opened, this document will ask for a permission to enable macros commands (to disable "Protected View"). As long as such permission is not granted, this file will not be able to cause any damage. NanoCore is a high-risk trojan which allows its distributor to remotely control the infected system. It could be used to steal personal details like passwords, logins of various accounts or to download and install unwanted, malicious software like ransomware. Basically, if a computer is infected with NanoCore, its victims might experience problems such as data, financial loss, decreased system's performance, it might also lead to privacy browsing safety issues etc. If there is a reason to think that this trojan is installed on a computer, then it should be removed/uninstalled immediately.

Threat Summary:
Name "Al Hafez Trading Company invoice confirmation" virus
Threat Type Trojan, Password stealing virus, Banking malware, Spyware
Hoax Cyber criminals pretend to be representatives of Al Hafez Trading Company and encourage users to open attached invoice, which is actually a malicious Microsoft Office document that infects the system.
Attachment(s) ORDER-235262672882.xlsx
Detection Names (ORDER-235262672882.xlsx) Avira (EXP/CVE-2017-11882.Gen), BitDefender (Exploit.CVE-2017-11882.Gen), ESET-NOD32 (probably a variant of Win32/Exploit.CVE-2017-11882.C), Kaspersky (HEUR:Exploit.MSOffice.Generic), Full List Of Detections (VirusTotal)
Symptoms Trojans are designed to stealthily infiltrate victim's computer and remain silent thus no particular symptoms are clearly visible on an infected machine.
Payload NanoCore RAT.
Distribution methods Infected email attachments, malicious online advertisements, social engineering, software cracks.
Damage Stolen banking information, passwords, identity theft, victim's computer added to a botnet.
Removal

To eliminate Al Hafez Trading Company invoice confirmation virus our malware researchers recommend scanning your computer with Spyhunter.
▼ Download Spyhunter
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

There are many spam campaigns of this type, some examples are "Maersk Email Virus", "Confirm Bank Account Email Virus", "Paychex Email Virus". As a rule, they are used with an intention to proliferate high-risk computer infections like Adwind, TrickBot, FormBook, LokiBot and many others. In most cases having computers infected with such malware causes people serious problems. That is why strongly recommend not to trust questionable emails and more importantly, not to open files attached to them.

How did "Al Hafez Trading Company Email Virus" infect my computer?

NanoCore infects computers when people open MS Excel file and allow it to enable macros commands/disable "Protected View" mode. This is the only way for this file to cause download and installation of this particular malicious program. Other cyber criminals might try to achieve it using files like PDF documents, JavaScript files, executable file (like .exe), ZIP, RAR or some other files. One way or another, to be able to infect computers all of them must be opened first.

How to avoid installation of malware?

Do not download and open/execute files that are attached in irrelevant emails received from suspicious, untrustworthy or unknown email addresses. Emails sent by scammers/cyber criminals usually can be identified quite easily: most of them are irrelevant but are presented as legitimate and official. Furthermore, avoid downloading software using third party downloaders, unofficial pages, torrent clients, eMule (or other Peer-to-Peer networks). Safest way to download any software is using official websites. We recommend to keep installed software up to date, however, it should be done using implemented, official tools that are provided by software developers, but not some third party/fake tools. Keep in mind that is not legal to activate installed software using various 'cracking' tools. Besides, they can be used by cyber criminals to spread various high-risk computer infections. We also recommend to use a reputable anti-virus or anti-spyware (to have it installed) and not to disable it without any good reason. If you've already opened "Al Hafez Trading Company Email Virus" attachment, we recommend running a scan with Spyhunter for Windows to automatically eliminate infiltrated malware.

Text presented in the "Al Hafez Trading Company Email Virus" email letter:

Dear sir, We are processing the payment of your last Invoice, kindly confirm your invoice and bank details are correct as attached to proceed with the payment and please find attached our new purchase Order.
Awaiting your responds.
Regards.
Al Hafez Trading Company limited.

Malicious attachment distributed via "Al Hafez Trading Company Email Virus" spam campaign:

Malicious attachment distributed through Al Hafez Trading Company Email Virus spam campaign

Instant automatic removal of Al Hafez Trading Company invoice confirmation virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of Al Hafez Trading Company invoice confirmation virus. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

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How to remove malware manually?

Manual malware removal is a complicated task, usually it's better to let antivirus or anti-malware programs do it automatically. To remove this malware we recommend using  Spyhunter for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here's an example of a suspicious program running on user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example using task manager and identified a program that looks suspicious you should continue with these steps:

manual malware removal step 1 Download a program called Autoruns. This program shows auto-start applications, Registry and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

 

manual malware removal step 3Extract the downloaded archive and run Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by Autoruns application and locate the malware file that you want to eliminate.

You should write down it full path and name. Note that some malware hides their process names under legitimate Windows process names. At this stage it's very important to avoid removing system files. After you locate he suspicious program you want to remove right click your mouse over it's name and choose "Delete"

locate the malware file you want to remove

After removing the malware through Autoruns application (this ensures that the malware won't run automatically on the next system startup) you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the file of the malware be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should help remove any malware from your computer. Note that manual threat removal requires advanced computer skills, it's recommended to leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it's better to avoid getting infected that try to remove malware afterwards. To keep your computer safe be sure to install latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections we recommend scanning it with Spyhunter for Windows.