Remove redirects to apple.com-shield-devices.live

Also Known As: apple.com-shield-devices.live pop-up
Type: Mac Virus
Distribution: Moderate
Damage level: Medium

How to remove apple.com-shield-devices[.]live from Mac?

What is apple.com-shield-devices[.]live?

apple.com-shield-devices[.]live (or "apple.com-shield-device[.]live") is a deceptive website used to promote a potentially unwanted application (PUA). When opened, the site states that it has detected viruses and encourages visitors to remove them with the Cleanup My Mac app. Do not trust this web page or the app advertised on it. This is simply a scam site used to trick people into installing one of many dubious applications. These sites are often opened by PUAs, which are already installed on operating systems or browsers.

apple.com-shield-devices[.]live scam

Initially, apple.com-shield-devices[.]live displays a pop-up window stating that this website has detected a trojan virus called e.tre456_worm_osx. Visitors are encouraged to begin the 'repair process' immediately. The text behind the pop-up window states that apple.com-shield-devices[.]live has found traces of two malware infections and one phishing/spyware computer infection. Unless these are removed, they apparently might cause loss of photos, apps, and other files. It is stated that the visitor's banking information is also at risk. To avoid any further damage, users are encouraged to click the "Scan Now" button, which starts a fake scan. This detects the "Tapsnake", "CronDNS", and "Dubfishicv" viruses. A "REMOVE VIRUSES NOW" button supposedly downloads an application called Advanced Mac Cleaner, however, it actually downloads the aforementioned Cleanup My Mac PUA. In any case, do not trust apps offered on deceptive sites, including apple.com-shield-devices[.]live

apple.com-shield-devices[.]live is commonly opened through other dubious web pages or through installed PUAs, which often collect data and serve users with unwanted ads. They record users' geolocations, IP addresses, entered search queries, URLs of visited websites and other similar browsing-related information. Developers share the data with other parties who misuse it to generate revenue. Additionally, these PUAs display ads such as coupons, banners, surveys, pop-ups, and so on. If clicked, they open dubious web pages (including apple.com-shield-devices[.]live) or run scripts that download/install unwanted software. If PUAs are installed, they can cause problems with browsing safety, privacy, or even identity theft. For these reasons, we recommend that you uninstall all PUAs immediately.

Threat Summary:
Name apple.com-shield-devices.live pop-up
Threat Type Scam, Phishing, Mac malware, Mac virus
Fake Claim The website delivers a fake message claiming that system is infected and encourages users to download a dubious system cleaner
Serving IP Address 95.179.146.120
Promoted Unwanted Application Cleanup My Mac
Symptoms Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake flash player installers, torrent file downloads.
Damage Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information.
Removal

To eliminate apple.com-shield-devices.live pop-up our malware researchers recommend scanning your computer with Combo Cleaner.
▼ Download Combo Cleaner
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

apple.com-shield-devices[.]live is similar to other sites of this type including, for example, apple.com-scan-mac[.]live, apple.com-shield[.]live, and apple.com-monitor[.]live. All attempt to trick people into believing that their computers are infected with viruses that can be removed with dubious apps. Apps that cause redirects to these websites are usually promoted as legitimate tools, however, most simply cause problems.

How did potentially unwanted applications install on my computer?

One of the most common ways used to trick people into downloading and installing PUAs is to bundle them into set-ups of regular software. Typically, developers do not disclose information about additionally-included PUAs properly and they hide them in "Custom", "Advanced" and other similar settings of software installation/download set-ups. Furthermore, people who download/install software without checking the available setup options often allow PUAs to be downloaded/installed. Clicking intrusive ads can also lead to unintentional download and installation of unwanted apps - these ads might run scripts designed cause download and installation of various PUAs.

How to avoid installation of potentially unwanted applications?

Download applications from official, trustworthy websites and use only direct download links. Avoid using dubious sites, Peer-to-Peer networks such as torrent clients or eMule, third party downloaders, installers and other such tools. Check "Custom", "Advanced" and other similar settings/options of the download or installation setup. Deselect any offers to download or install additional programs before completing the setup. If intrusive ads appear regularly or the browser causes redirects to dubious sites, check the list of installed applications (add-ons, plug-ins, extensions) on your browser and remove all unknown, unwanted entries immediately. Also apply this to unwanted programs installed on the operating system. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Text presented in pop-up window and the apple.com-shield-devices[.]live website:

Text in a pop-up:

 

IMMEDIATE ACTION REQUIRED

We have detected a trojan virus (e.tre456_worm_osx) on your Mac.

Press OK to begin the repair process.

 

Text in a page:


Your system is infected with 3 viruses! Monday, June 17, 2019 11:59 AM

Your Mac is infected with 3 viruses. Our security check found traces of 2 malware and 1 phishing/spyware. System damage: 28.1% - Immediate removal required!

The immediate removal of the viruses is required to prevent further system damage, loss of Apps, Photos or other files.
Traces of 1 phishing/spyware were found on your Mac with MacOS 10.14 Mojave.

Personal and banking information is at risk.

To avoid more damage click on 'Scan Now' immediately. Our deep scan will provide help immediately!
4 minute and 15 seconds remaining before damage is permanent.

Scan Now

apple.com-shield-devices[.]live displays fake virus scan results:

apple.com-shield-devices[.]live displays fake virus detections

Text on this web page:

DOWNLOAD REQUIRED
Your Mac is heavily damaged! (33.2%)
Please download the Advanced Mac Cleaner application to remove 3 Viruses from your Mac.
VIRUS INFORMATION

Virus Name: Tapsnake; CronDNS; Dubfishicv
Risk: HIGH
Infected Files: /os/apps/hidden/os-component/X/snake.icv; /os/local/conf/keyboard/retype.icv...
REMOVE VIRUSES NOW
VIRUS REMOVAL

Application: Advanced Mac Cleaner
Rating: 9.9/10
Price: Free

Screenshot of the Cleanup My Mac app:

cleanup my mac unwanted application

Appearance of apple.com-shield-devices[.]live scam (GIF):

Appearance of apple.com-shield-devices[.]live scam (GIF)

Instant automatic removal of apple.com-shield-devices.live pop-up: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of apple.com-shield-devices.live pop-up. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

Quick menu:

Video showing how to remove unwanted applications promoted via apple.com-shield-devices.live using Combo Cleaner:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove apple.com-shield-devices.live pop-up related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

apple.com-shield-devices.live pop-up removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove apple.com-shield-devices.live pop-up related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove apple.com-shield-devices.live pop-up related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove apple.com-shield-devices.live pop-up related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Removal Instructions in other languages
Malware activity

Global virus and spyware activity level today:

Medium threat activity
Medium

Increased attack rate of infections detected within the last 24 hours.

QR Code
apple.com-shield-devices.live pop-up QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of apple.com-shield-devices.live pop-up on your mobile device.
We Recommend:

Get rid of apple.com-shield-devices.live pop-up today:

▼ REMOVE IT NOW with Combo Cleaner for Mac

Platform: macOS

Editors' Rating for Combo Cleaner:
Editors ratingOutstanding!

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Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.