Remove redirects to apple.com-shield-devices.live

Also Known As: apple.com-shield-devices.live pop-up
Type: Mac Virus
Distribution: Moderate
Damage level: Medium

How to remove apple.com-shield-devices[.]live from Mac?

What is apple.com-shield-devices[.]live?

Apple.com-shield-devices[.]live (or "apple.com-shield-device[.]live") is a deceptive site that is used to promote a potentially unwanted application (PUA). When opened, it states that it has detected viruses and encourages its visitors to remove them with the Cleanup My Mac app. We do not recommend to trust this page (and the app advertised on it). This is simply a scam page that is used to trick people into installing one of the many questionable applications. Quite often these sites are opened by unwanted apps that are already installed on operating systems or browsers.

apple.com-shield-devices[.]live scam

At first, the apple.com-shield-devices[.]live displays a pop-up window stating that this website has detected a trojan virus which is called e.tre456_worm_osx. Visitors are encouraged to begin the repair process immediately. As stated in the text behind the pop-up window, apple.com-shield-devices[.]live has found traces of two malware and one phishing/spyware computer infections. If they will not be removed, then they might cause loss of photos, apps and other files. It is mentioned that visitor's banking information is at risk as well. To avoid any further damage, visitors are encouraged to click the "Scan Now" button. If clicked, it starts a fake scan that detects "Tapsnake", "CronDNS" and "Dubfishicv" viruses. There is a "REMOVE VIRUSES NOW" button that supposed to download an application called Advanced Mac Cleaner, however, it downloads the aforementioned Cleanup My Mac unwanted app. One way or another, it is not recommended to trust apps that are offered on deceptive sites like apple.com-shield-devices[.]live.

It is very likely that apple.com-shield-devices[.]live gets opened through some other questionable pages or through installed unwanted apps. These apps usually are designed to collect various data and serve users with unwanted ads too. They record user's geolocations, IP addresses, entered search queries, URLs of visited websites and other similar, browsing-related information. Their developers usually share all that data with other parties who misuse it to generate revenue. Additionally, these PUAs display ads like coupons, banners, surveys, various pop-ups and so on. If clicked, they open questionable pages (including pages like apple.com-shield-devices[.]live) or run scripts that download/install unwanted software. If there are apps of this type installed, they might cause problems with browsing safety, privacy, or even identity theft. For these reasons we recommend to uninstall all PUAs as soon as possible.

Threat Summary:
Name apple.com-shield-devices.live pop-up
Threat Type Scam, Phishing, Mac malware, Mac virus
Fake Claim The website delivers a fake message claiming that system is infected and encourages users to download a questionable system cleaner
Serving IP Address 95.179.146.120
Promoted Unwanted Application Cleanup My Mac
Symptoms Your Mac became slower than normal, you see unwanted pop-up ads, you get redirected to shady websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake flash player installers, torrent file downloads.
Damage Internet browsing tracking (potential privacy issues), displaying of unwanted ads, redirects to shady websites, loss of private information.
Removal

To eliminate apple.com-shield-devices.live pop-up our malware researchers recommend scanning your computer with Combo Cleaner.
▼ Download Combo Cleaner
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

Apple.com-shield-devices[.]live is similar to other pages of this type, for example, apple.com-scan-mac[.]live, apple.com-shield[.]live and apple.com-monitor[.]live. All these pages are designed to trick people into believing that their computers are infected with viruses that can be removed with one or another questionable app. Apps that are designed to cause redirects to these websites usually are promoted as legitimate tools. However, most of them do not operate as they supposed to and cause only problems.

How did potentially unwanted applications install on my computer?

One of the most popular ways to trick people into downloading and installing unwanted apps is to bundle them into setups of other software. In other words, bundling is a way to trick users into downloading or installing PUAs together with the desired software. Typically, developers do not disclose information about additionally included PUAs properly and they hide them in "Custom", "Advanced" and other similar settings of software installation/download setups. People who install (or download) various software without checking any of the available setup's options usually allow for PUAs to be downloaded/installed too. Another way to unintentionally download or install unwanted apps is through intrusive ads, that, if clicked, run scripts designed cause downloads and/or installations of various unwanted applications.

How to avoid installation of potentially unwanted applications?

We recommend to download applications from official and trustworthy websites and to use only direct download links for that. Avoid using questionable pages, Peer-to-Peer networks like torrent clients or eMule, various third party downloaders, installers and other similar tools. Check what are "Custom", "Advanced" and other similar settings or options and of any download or installation setup. If there are any offers to download or install additional programs, deselect them before completing setup. If intrusive ads appear regularly or/and a browser causes redirects to shady pages, then check the list of the installed applications (add-ons, plug-ins, extensions) on your web browser and remove all unknown, unwanted entries immediately. We recommend to do the same with unwanted programs installed on the operating system as well. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Text presented in pop-up window and the apple.com-shield-devices[.]live website:

Text in a pop-up:

 

IMMEDIATE ACTION REQUIRED

We have detected a trojan virus (e.tre456_worm_osx) on your Mac.

Press OK to begin the repair process.

 

Text in a page:


Your system is infected with 3 viruses! Monday, June 17, 2019 11:59 AM

Your Mac is infected with 3 viruses. Our security check found traces of 2 malware and 1 phishing/spyware. System damage: 28.1% - Immediate removal required!

The immediate removal of the viruses is required to prevent further system damage, loss of Apps, Photos or other files.
Traces of 1 phishing/spyware were found on your Mac with MacOS 10.14 Mojave.

Personal and banking information is at risk.

To avoid more damage click on 'Scan Now' immediately. Our deep scan will provide help immediately!
4 minute and 15 seconds remaining before damage is permanent.

Scan Now

Apple.com-shield-devices[.]live displays fake virus scan results:

apple.com-shield-devices[.]live displays fake virus detections

Text in this page:

DOWNLOAD REQUIRED
Your Mac is heavily damaged! (33.2%)
Please download the Advanced Mac Cleaner application to remove 3 Viruses from your Mac.
VIRUS INFORMATION

Virus Name: Tapsnake; CronDNS; Dubfishicv
Risk: HIGH
Infected Files: /os/apps/hidden/os-component/X/snake.icv; /os/local/conf/keyboard/retype.icv...
REMOVE VIRUSES NOW
VIRUS REMOVAL

Application: Advanced Mac Cleaner
Rating: 9.9/10
Price: Free

Screenshot of the Cleanup My Mac app:

cleanup my mac unwanted application

Appearance of apple.com-shield-devices[.]live scam (GIF):

Appearance of apple.com-shield-devices[.]live scam (GIF)

Instant automatic removal of apple.com-shield-devices.live pop-up: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of apple.com-shield-devices.live pop-up. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

Quick menu:

Video showing how to remove unwanted applications promoted via apple.com-shield-devices.live using Combo Cleaner:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove apple.com-shield-devices.live pop-up related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

apple.com-shield-devices.live pop-up removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove apple.com-shield-devices.live pop-up related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove apple.com-shield-devices.live pop-up related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove apple.com-shield-devices.live pop-up related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Removal Instructions in other languages
Malware activity

Global virus and spyware activity level today:

Medium threat activity
Medium

Increased attack rate of infections detected within the last 24 hours.

QR Code
apple.com-shield-devices.live pop-up QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of apple.com-shield-devices.live pop-up on your mobile device.
We Recommend:

Get rid of apple.com-shield-devices.live pop-up today:

▼ REMOVE IT NOW with Combo Cleaner for Mac

Platform: macOS

Editors' Rating for Combo Cleaner:
Editors ratingOutstanding!

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Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.