Dcom ransomware removal instructions
What is Dcom?
First discovered by malware researcher Petrovic, Dcom is a new ransomware-type infection that belongs to the GlobeImposter family. After successful infiltration, Dcom encrypts most stored data, thereby making it unusable. During the procedure, Dcom appends each filename with the ".dcom" extension (hence its name). For example, "sample.jpg" is renamed to "sample.jpg.dcom". Additionally, Dcom generates the "how_to_back_files.txt" text file and places it on the desktop.
The new text file delivers a short message stating that data is encrypted and that victims must purchase a decryptor to restore it. No additional information is provided and, thus, it is currently unknown which cryptography (symmetric or asymmetric) Dcom uses. In any case, each victim gets a unique key, which is generated individually. These are stored on a remote server controlled by cyber criminals. Each victim must pay a ransom to retrieve their key (or rather, a decryption tool with the key embedded within) to restore data. The cost is not specified (criminals only give a contact email address), however, victims are able to attach one selected file, which will then be restored and returned as a 'guarantee' that data can be decrypted and that these people can be trusted. Be aware, however, that ransomware developers often ignore victims, once payments are submitted. Therefore, paying usually gives no positive result and users are scammed. You should never attempt to contact these people and certainly do not submit any payments. Unfortunately, there are no tools capable of cracking Dcom encryption and restoring data free of charge. Restoring everything from a backup is the only solution.
Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:
Dcom is virtually identical to Nusar, Popotic, Lotep and dozens of other ransomware-type infections. Be aware that most ransomware encrypts data so that developers can make ransom demands. Encryptions are typically performed using AES, RSA, and other similar cryptographies that generate unique decryption keys. Therefore, unless the virus is not fully developed or has certain bugs/flaws, restoring data without the involvement of developers is impossible. We strongly recommend that you maintain regular backup copies and store them on remote servers/unplugged storage devices (locally stored backups are compromised together with regular data). You are also advised to have multiple backup copies stored in different locations, since there is always a possibility that servers and storage devices can be damaged.
How did ransomware infect my computer?
It is currently unconfirmed exactly how developers proliferate Dcom, however, these infections are often distributed trojans, fake software cracks/updaters, unofficial software download sources, and spam email campaigns. Trojans are essentially infections - applications that stealthily infiltrate computers to inject them with additional malware. Fake 'cracking' tools infect systems rather than providing users with access to paid features. Fake updaters infect computers by exploiting outdated software bugs/flaws or simply downloading and installing malware rather than updates. Peer-to-peer (P2P) networks, freeware download websites, free file hosting sites and other third party download sources are used to present malicious executables as legitimate software, thereby tricking users into manual download/installation of malware. Cyber criminals also employ spam campaigns to send thousands of emails that contain deceptive messages - these emails encourage recipients to open the attachments, which contain malicious links and files. The attachments are often presented as important documents (e.g., bills, receipts, invoices, etc.) in attempts to give the impression of legitimacy and increase the chance of tricking recipients.
|Threat Type||Ransomware, Crypto Virus, Files locker|
|Encrypted Files Extension||.dcom|
|Ransom Demanding Message||how_to_back_files.txt text file|
|Cyber Criminal Contactfirstname.lastname@example.org, email@example.com|
|Detection Names||Avast (Win32:Trojan-gen), BitDefender (Gen:Heur.PonyStealer.Lm0@gyTdnlai), ESET-NOD32 (A Variant Of Win32/Injector.EFYI), Kaspersky (Trojan.Win32.VBKryjetor.byfg), Full List Of Detections (VirusTotal)|
|Rogue Process Name||LAKHANI (the process name may vary)|
|Symptoms||Cannot open files stored on your computer, previously functional files now have a different extension (for example my.docx.locked). A ransom demand message is displayed on your desktop. Cyber criminals demand payment of a ransom (usually in bitcoins) to unlock your files.|
|Distribution methods||Infected email attachments (macros), torrent websites, malicious ads.|
|Damage||All files are encrypted and cannot be opened without paying a ransom. Additional password-stealing trojans and malware infections can be installed together with a ransomware infection.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
How to protect yourself from ransomware infections?
The main reasons for computer infections are poor knowledge and careless behavior. The key to safety is caution. Therefore, pay close attention when browsing the Internet and downloading/installing/updating software. Study each email attachment received. If the file/link is irrelevant or the sender seems suspicious/unrecognizable, do not open anything. Furthermore, download programs from official sources only, preferably using direct download links. Third party downloaders/installers should not be used, since most include rogue applications. Keep installed applications/operating systems up-to-date, however, use only implemented functions or tools provided by the official developer. Bear in mind that cracking installed applications is illegal (software piracy is a cyber crime) and there is a high probability that such attempts will lead to system infections. Therefore, never try to crack installed programs. Finally, have a reputable anti-virus/anti-spyware suite installed and running - these tools detect and eliminate malware before the system is harmed. If your computer is already infected with Dcom, we recommend running a scan with Malwarebytes for Windows to automatically eliminate this ransomware.
Text presented in Dcom ransomware text file ("how_to_back_files.txt"):
All your files are Encrypted!
For data recovery needs decryptor.
How to buy decryptor:
Contact us on this email below.
If No answer in 24hr email this
Free decryption as guarantee.
Before paying you can send us 1 file for free decryption.
DO NOT CHANGE DATA BELOW
Screenshot of Dcom process ("LAKHANI") in Windows Task Manager:
Screenshot of files encrypted by Dcom (".dcom" extension):
Dcom ransomware removal:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is Dcom?
- STEP 1. Dcom virus removal using safe mode with networking.
- STEP 2. Dcom ransomware removal using System Restore.
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Log in to the account infected with the Dcom virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.
If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.
Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":
1. During your computer start process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.
2. When Command Prompt mode loads, enter the following line: cd restore and press ENTER.
3. Next, type this line: rstrui.exe and press ENTER.
4. In the opened window, click "Next".
5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the Dcom ransomware virus infiltrating your PC).
6. In the opened window, click "Yes".
7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remaining Dcom ransomware files.
To restore individual files encrypted by this ransomware, try using Windows Previous Versions feature. This method is only effective if the System Restore function was enabled on an infected operating system. Note that some variants of Dcom are known to remove Shadow Volume Copies of the files, so this method may not work on all computers.
To restore a file, right-click over it, go into Properties, and select the Previous Versions tab. If the relevant file has a Restore Point, select it and click the "Restore" button.
If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode making its removal complicated. For this step, you require access to another computer.
To protect your computer from file encryption ransomware such as this, use reputable antivirus and anti-spyware programs. As an extra protection method, you can use programs called HitmanPro.Alert and EasySync CryptoMonitor, which artificially implant group policy objects into the registry to block rogue programs such as Dcom ransomware.
Note that Windows 10 Fall Creators Update includes a "Controlled Folder Access" feature that blocks ransomware attempts to encrypt your files. By default, this feature automatically protects files stored in Documents, Pictures, Videos, Music, Favorites as well as Desktop folders.
Windows 10 users should install this update to protect their data from ransomware attacks. Here is more information on how to get this update and add an additional protection layer from ransomware infections.
HitmanPro.Alert CryptoGuard - detects encryption of files and neutralises any attempts without need for user-intervention:
Malwarebytes Anti-Ransomware Beta uses advanced proactive technology that monitors ransomware activity and terminates it immediately - before reaching users' files:
- The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups. More information on online backup solutions and data recovery software Here.
Other tools known to remove Dcom ransomware: