Removal of the Adame ransomware-type infection

Also Known As: Adame virus
Distribution: Low
Damage level: Severe

Adame ransomware removal instructions

What is Adame?

First discovered by malware researcher, Amigo-A, Adame is yet another variant of high-risk ransomware called Phobos. After successful infiltration, Adame encrypts most stored data, thereby rendering it completely unusable. Additionally, Adame appends each filename with the victim's unique ID, developer's email address, and ".Adame" extension (e.g., "sample.jpg" might be renamed to a filename such as "sample.jpg.id[1E857D00-2275].[supportcrypt2019@cock.li].Adame"). Following successful application, Adame generates two files ("info.hta" [HTML application which displays a pop-up window] and "info.txt") and stores them on the desktop. Updated variants of this ransomware use the ".[raynorzlol@tutanota.com].Adame" extension for encrypted files.

The new text file contains a brief message stating that files are encrypted and that victims must email Adame's developers to restore them. The pop-up window, on the other hand, provides much more detail. The message states that files are compromised and can only be restored using a unique decryption tool. Unfortunately, only Adame's developers can restore data. Adame encrypts data using an algorithm that generates a unique decryption key for each victim. All keys are stored on a remote server controlled by cyber criminals. Therefore, to receive a decryption tool with the key embedded within, each victim must contact these people and pay a ransom using the Bitcoin cryptocurrency. The cost is not specified - all details are provided via email, however, ransomware developers typically demand $500-$1500. Additionally, victims are able to attach up to five files (up to 4 MB in total, non-archived). These are then restored and returned as a 'guarantee' that decryption is possible. Despite these demands, you should never trust these people. Ransomware developers are often ignore victims after payments are submitted. Paying is unlikely to deliver any positive result and users end up being scammed. Therefore, ignore all requests to submit payments or even contact these people. Unfortunately, there are no tools capable of cracking Adame encryption and restoring data free of charge. The only solution is to restore everything from a backup.

Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:

Adame decrypt instructions

Adame shares many similarities with Pox, Godes, Rodentia, and dozens of other ransomware-type infections. Most compromise data (typically, by encryption) so that developers can make ransom demands by offering paid recovery of files. Encryptions are usually performed using cryptographies such as RSA, AES, and others, that generate unique decryption. Therefore, unless the virus has bugs or flaws, manual data recovery is impossible. Ransomware presents a strong case for maintaining regular backups, however, store them on a remote server or unplugged storage device, since locally stored backups are compromised with other regular files. Bear in mind that hardware/servers can always be damaged. Therefore, we strongly advise you to have multiple data backups stored in different locations.

How did ransomware infect my computer?

There are popular tools/methods that developers employ to proliferate ransomware such as Adame. The list includes trojans, fake software updaters and 'cracks', third party software download sources, and spam email campaigns. Trojans are essentially malicious applications designed to cause so-called "chain infections". They stealthily infiltrate computers and inject them with additional malware. Fake update tools infect systems by exploiting outdated software bugs/flaws or simply downloading and installing malware rather than updates. The same applies to fake cracks, which inject malware rather than activating paid apps. Freeware download/free file hosting websites, Peer-to-Peer (P2P) networks (torrents, eMule, etc.) and other similar download sources often present malware as legitimate software, thereby tricking users into manually downloading and installing malware. Criminals use spam email campaigns to send hundreds of thousands of rogue emails containing deceptive messages. These encourage recipients to open attached links/files, which are often presented as 'important documents' (e.g., receipts, invoices, bills, etc.) in attempts to give the impression of legitimacy. In fact, these attachments are malicious, and opening them leads to computer infection. In summary, the main reasons for computer infections are poor knowledge of these threats and careless behavior.

Threat Summary:
Name Adame virus
Threat Type Ransomware, Crypto Virus, Files locker
Encrypted Files Extension .Adame (this ransomware also appends filenames with the victim's unique ID and developer's email address).
Ransom Demanding Message info.hta (HTML Application), info.txt text file
Cyber Criminal Contact supportcrypt2019@protonmail.com, supportcrypt2019@cock.li
Detection Names Avast (Win32:Trojan-gen), BitDefender (Trojan.GenericKD.32150067), ESET-NOD32 (A Variant Of MSIL/Kryptik.SET), Kaspersky (HEUR:Backdoor.MSIL.Androm.gen), Full List Of Detections (VirusTotal)
Rogue Process Name "The App that Reminds You to Move More"
Symptoms Cannot open files stored on your computer, previously functional files now have a different extension (for example, my.docx.locked). A ransom demand message is displayed on your desktop. Cyber criminals demand payment of a ransom (usually in bitcoins) to unlock your files.
Distribution methods Infected email attachments (macros), torrent websites, malicious ads.
Damage All files are encrypted and cannot be opened without paying a ransom. Additional password-stealing trojans and malware infections can be installed together with a ransomware infection.
Removal

To eliminate Adame virus our malware researchers recommend scanning your computer with Spyhunter.
▼ Download Spyhunter
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

How to protect yourself from ransomware infections?

To prevent this situation, be very cautious when browsing the Internet and downloading/installing/updating software. Handle all email attachments with care. Files/links received from suspicious/dubious addresses should never be opened. The same applies to attachments that are irrelevant or do not concern you. Download software from official sources only, preferably using direct download links. Third party downloaders/installers often include rogue apps and, thus these tools should never be used. Proper software maintenance is also extremely important. Keep installed applications and operating systems up-to-date, however, use only implemented functions or tools provided by the official developer. Cracking installed software is illegal (software piracy is a cyber crime) and is very risky, since most cracking tools are fake. Therefore, never attempt to activate installed apps using any unofficial/illegal tools. Finally, have a reputable anti-virus/anti-spyware suite installed and running at all times. This will detect and eliminate malware before it harms the system. If your computer is already infected with Adame, we recommend running a scan with Spyhunter for Windows to automatically eliminate this ransomware.

Text presented in Adame ransomware HTML application ("info.hta"):

All your files have been encrypted!
All your files have been encrypted due to a security problem with your PC. If you want to restore them, write us to the e-mail supportcrypt2019@cock.li
Write this ID in the title of your message 1E857D00-2275
In case of no answer in 24 hours write us to this e-mail:supportcrypt2019@protonmail.com
You have to pay for decryption in Bitcoins. The price depends on how fast you write to us. After payment we will send you the tool that will decrypt all your files.
Free decryption as guarantee
Before paying you can send us up to 5 files for free decryption. The total size of files must be less than 4Mb (non archived), and files should not contain valuable information. (databases,backups, large excel sheets, etc.)
How to obtain Bitcoins
The easiest way to buy bitcoins is LocalBitcoins site. You have to register, click 'Buy bitcoins', and select the seller by payment method and price.
hxxps://localbitcoins.com/buy_bitcoins
Also you can find other places to buy Bitcoins and beginners guide here:
hxxp://www.coindesk.com/information/how-can-i-buy-bitcoins/
Attention!
Do not rename encrypted files.
Do not try to decrypt your data using third party software, it may cause permanent data loss.
Decryption of your files with the help of third parties may cause increased price (they add their fee to our) or you can become a victim of a scam.

Screenshot of Adame text file ("info.txt"):

Adame text file

Text presented within this file:

!!!All of your files are encrypted!!!
To decrypt them send e-mail to this address: supportcrypt2019@cock.li.
If we don't answer in 24h., send e-mail to this address: supportcrypt2019@protonmail.com

Screenshot of files encrypted by Adame (".Adame" extension):

Files encrypted by Adame

Adame ransomware's process ("The App that Reminds You to Move More") in Windows Task Manager:

Adame ransomware in Windows Task Manager

Adame ransomware removal:

Instant automatic removal of Adame virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of Adame virus. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

Quick menu:

Step 1

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

Step 2

Log in to the account infected with the Adame virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.

If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.

Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":

1. During your computer start process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.

Boot your computer in Safe Mode with Command Prompt

2. When Command Prompt mode loads, enter the following line: cd restore and press ENTER.

system restore using command prompt type cd restore

3. Next, type this line: rstrui.exe and press ENTER.

system restore using command prompt rstrui.exe

4. In the opened window, click "Next".

restore system files and settings

5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the Adame ransomware virus infiltrating your PC).

select a restore point

6. In the opened window, click "Yes".

run system restore

7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remaining Adame ransomware files.

To restore individual files encrypted by this ransomware, try using Windows Previous Versions feature. This method is only effective if the System Restore function was enabled on an infected operating system. Note that some variants of Adame are known to remove Shadow Volume Copies of the files, so this method may not work on all computers.

To restore a file, right-click over it, go into Properties, and select the Previous Versions tab. If the relevant file has a Restore Point, select it and click the "Restore" button.

Restoring files encrypted by CryptoDefense

If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode making its removal complicated. For this step, you require access to another computer.

To regain control of the files encrypted by Adame, you can also try using a program called Shadow Explorer. More information on how to use this program is available here.

shadow explorer screenshot

To protect your computer from file encryption ransomware such as this, use reputable antivirus and anti-spyware programs. As an extra protection method, you can use programs called HitmanPro.Alert and EasySync CryptoMonitor, which artificially implant group policy objects into the registry to block rogue programs such as Adame ransomware.

Note that Windows 10 Fall Creators Update includes a "Controlled Folder Access" feature that blocks ransomware attempts to encrypt your files. By default, this feature automatically protects files stored in the Documents, Pictures, Videos, Music, Favorites as well as Desktop folders.

Controll Folder Access

Windows 10 users should install this update to protect their data from ransomware attacks. Here is more information on how to get this update and add an additional protection layer from ransomware infections.

HitmanPro.Alert CryptoGuard - detects encryption of files and neutralises any attempts without need for user-intervention:

hitmanproalert ransomware prevention application

Malwarebytes Anti-Ransomware Beta uses advanced proactive technology that monitors ransomware activity and terminates it immediately - before reaching users' files:

malwarebytes anti-ransomware

  • The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups. More information on online backup solutions and data recovery software Here.

Other tools known to remove Adame ransomware:

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Removal Instructions in other languages
Malware activity

Global virus and spyware activity level today:

Medium threat activity
Medium

Increased attack rate of infections detected within the last 24 hours.

QR Code
Adame virus QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of Adame virus on your mobile device.
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Platform: Windows

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