Avoid getting scammed by fake phone calls from Apple

Also Known As: Call from Apple scam
Type: Mac Virus
Distribution: Low
Damage level: Medium

How to stop redirects to scam pages on Mac?

What is Call from Apple scam?

The number of cases where scammers pretend to be Apple Support team and call people with a purpose to get a remote access to their computers is growing by the days. There are many people who received an automated call warning that their Apple ID or iCloud accounts have been breached. The main goal of such scams is to trick people into giving scammers a remote access to their devices through various legitimate software. We strongly recommend to ignore these calls and have in mind that the real (official) Apple Customer Support would never do that.

Call from Apple scam

Quite often scammers behind these phishing scams make more than one call. People who answer or return calls from 1-800-275-2273 (or other number that scammers use) are being informed that they have reached Apple Support. Basically, scammers claim that user's iCloud or other Apple account is breached and it is required to solve this problem by giving a remote access to their computers as soon as possible. Scammers ask people to give them access to computers through one or another remote access tool and provide ID numbers that are required to establish a connection between user's and scammer's computer. Once connected, they usually launch fake virus scanners that detect fake threats (malware) and ask to pay for their removal. However, they may also use remote access tools to infect computers with real malware (like ransomware) that could cause serious damage like data, financial loss, and so on. Or they could use them to install adware or other unwanted apps. Additionally, scammers may ask people to provide various personal details like logins and passwords of various accounts. Note, employess from the real Apple Support team would never ask people to remotely access their computers, provide any personal details (credentials), and even call you in the first place. It is important not to trust these phone-based scams and more importantly, allow scammers to connect to a computer through some remote access tool. If some scammer was allowed to connect to a computer remotely, then we recommend to scan the operating system with a reputable anti-virus software like Combo Cleaner.

There are many scam websites that can be opened by potentially unwanted applications (PUAs) that are installed on computers or browsers. Some of these deceptive pages may be designed to trick people into installing remote access tools too. Additionally, installed PUAs are often designed to gather details that their developers share with other parties (potentially, cyber criminals) who misuse them to generate revenue. Typically, PUAs gather data such as user's IP addresses, geolocations, addresses of opened pages, entered search queries and so on.

Threat Summary:
Name Call from Apple scam
Threat Type Mac malware, Mac virus
Fake Claim Scammers claim that Apple ID, iCloud or other account is breached.
Phone Numbers That Scammers Use 1-800-275-2273, 1-844-629-0858, 1-614-934-2810, 1-800-712-0816, 1-631-924-4561
Remote Access Platforms That Scammers Use GoToAssist, TeamViewer, FastSupport.
Symptoms Your Mac became slower than normal, you see unwanted pop-up ads, you get redirected to shady websites.
Additional Information Fake calls are disguised as calls from official Apple company (include real numbers, addresses, Apple logo and so on).
Damage Monetary loss, installation of malware, adware and other unwanted software, Internet browsing tracking (potential privacy issues), stolen private accounts.
Removal

To eliminate Call from Apple scam our malware researchers recommend scanning your computer with Combo Cleaner.
▼ Download Combo Cleaner
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

Examples of remote access platforms (and scam pages) that cyber criminals use to trick people into allowing control their computers are GoToAssist, FastSupport and TeamViewer. As a rule, scammers seek to infect computers with malware, extract personal details, swindle people out of their money by asking to pay for their services and so on. To avoid any possible problems that can be caused through scam pages we strongly recommend not to trust them and close them the second they get opened. Additionally, we recommend to uninstall all PUAs that might be installed on browsers or operating systems.

How did potentially unwanted applications install on my computer?

Typically, people download and install PUAs through deceptive advertisements or/and when they are included in setups of other software. Including unwanted apps in download or installation setups of other programs is called "bundling". Typically, information about additional apps is hidden in "Custom", "Advanced" and other similar parts of setups. People who do not check and change these settings give various PUAs to be downloaded and/or installed together with other, wanted software was intentionally downloaded from the Internet. In other cases PUAs get downloaded or installed when people click deceptive ads that are designed to run scripts that start download or installation processes.

How to avoid installation of potentially unwanted applications?

We advise to download all programs from official pages and using direct download links. Other sources or tools like unofficial pages, third party downloaders, Peer-to-Peer networks (torrent clients, eMule, etc.) should not be used. Furthermore, it is important to download and install software properly: to check all "Custom" and "Advanced" settings/options that are included in any setup and dismiss offers to download or install unwanted apps. Avoid visiting untrustworthy websites (like gambling, pornography, adult dating and so on) and do not click ads that are displayed on them. These ads usually redirect users to other unreliable, potentially malicious websites. As a rule, unwanted redirects and intrusive ads are caused by PUAs that are installed on systems or browsers. If there are any unwanted extensions, add-ons or plug-ins installed on a browser, thy should be removed as soon as possible. The same applies to programs of this kind that are installed on operating system/computer. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Examples of remote access services used by cyber criminals:

FastSupport.com:

FastSupport remote access platform

TeamViewer:

TeamViewer remote access platform

GoToAssist:

GoToAssist remote access platform

Instant automatic removal of Call from Apple scam: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Call from Apple scam. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

Quick menu:

Video showing how to remove adware and browser hijackers from a Mac computer:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove call from apple scam related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

Call from Apple scam removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove call from apple scam related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove call from apple scam related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove call from apple scam related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global virus and spyware activity level today:

Medium threat activity
Medium

Increased attack rate of infections detected within the last 24 hours.

QR Code
Call from Apple scam QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of Call from Apple scam on your mobile device.
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Platform: macOS

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Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.