Avoid being scammed by fake telephone calls from Apple

Also Known As: Call from Apple scam
Type: Mac Virus
Distribution: Moderate
Damage level: Medium

How to stop redirects to scam pages on your Mac

What is the Call From Apple scam?

The number of cases whereby scammers claim to be Apple Support team members and call people to gain remote access to their computers is growing daily. Many people have received an automated call warning that their Apple ID or iCloud accounts have been breached. The main goal of these scams is to trick people into giving scammers remote access to their devices through various legitimate software. We strongly advise that you to ignore these scams and bear in mind that official Apple Customer Support would never make such calls.

Call from Apple scam

Criminals responsible for these phishing scams often make more than one call. People who answer or return calls from 1-800-275-2273 (or other numbers that scammers use) are informed that they have reached Apple Support. The scammers claim that the user's iCloud or other Apple account is breached and this problem must be resolved by granting remote access to their computers immediately. Scammers ask people to provide this access through a Remote Access Tool (RAT) and provide the ID numbers, which are required to establish a connection between the user's and scammer's computers. Once connected, they usually launch fake virus scanners that 'detect' fake threats (malware) and ask for payment to remove them. In fact, they might also use RATs to infect computers with actual malware (such as ransomware) that could lead to serious issues such as data/financial loss, and so on. They might also use them to install adware or other unwanted apps. Additionally, scammers might ask users to provide various personal details such as logins and passwords of various accounts. Note, employees from the official Apple Support team would never ask for remote access to users' computers, or to provide any personal details. They are unlikely to even make these calls. Do not trust these telephone-based scams. More importantly, do not allow scammers to connect your computer through a RAT. If you have already allowed a scammer to connect to your computer remotely, scan the operating system with reputable anti-virus software such as Combo Cleaner.

Many scam websites can be opened by potentially unwanted applications (PUAs) installed on computers or browsers. Some of these deceptive pages are designed to trick people into installing remote access tools. Additionally, installed PUAs are often designed to gather details that developers share with other parties (potentially, cyber criminals) who misuse them to generate revenue. Typically, PUAs gather data such as users' IP addresses, geolocations, addresses of opened web pages, entered search queries, and so on .

Threat Summary:
Name Call from Apple scam
Threat Type Mac malware, Mac virus
Fake Claim Scammers claim that Apple ID, iCloud, or another account is breached.
Phone Numbers That Scammers Use 1-800-275-2273, 1-844-629-0858, 1-614-934-2810, 1-800-712-0816, 1-631-924-4561, 1-800-692-7753, 1-315-232-8257
Remote Access Platforms That Scammers Use GoToAssist, TeamViewer, FastSupport.
Symptoms Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Additional Information Fake calls are disguised as those from official Apple (they include genuine numbers, addresses, the Apple logo, and so on).
Damage Monetary loss, installation of malware, adware and other unwanted software, Internet browser tracking (potential privacy issues), stolen private accounts.
Removal

To eliminate Call from Apple scam our malware researchers recommend scanning your computer with Combo Cleaner.
▼ Download Combo Cleaner
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

Examples of remote access platforms (and scam sites) that cyber criminals use to trick people into allowing control their computers include GoToAssist, FastSupport, and TeamViewer. Generally, scammers seek to infect computers with malware, acquire personal details, and extort money asking people to pay for their services. To avoid problems that can be caused through these scam sites, do not trust them and close them immediately. Additionally, we recommend that you remove all PUAs that might be installed on browsers or operating systems.

How did potentially unwanted applications install on my computer?

Typically, people download and install PUAs through deceptive advertisements and/or when they are included in set-ups of other software. Including unwanted apps in download/installation set-ups of other programs is called "bundling". Typically, information about additional apps is hidden in "Custom", "Advanced" and other similar parts of the set-ups. People who do not check or change these settings grant permission for PUAs to be downloaded and/or installed with other, regular software. In other cases, PUAs are downloaded or installed when people click deceptive ads - these can run scripts that start download or installation processes.

How to avoid installation of potentially unwanted applications

Download all programs from official web pages and using direct download links. Do not use other sources or tools such as unofficial sites, third party downloaders, and Peer-to-Peer networks (torrent clients, eMule, etc.). Download and install software correctly: check all "Custom" and "Advanced" settings/options included in any setup and dismiss offers to download or install unwanted apps. Avoid visiting untrustworthy websites (gambling, pornography, adult dating, and so on) and do not click ads displayed on them, since these can redirect to other dubious, potentially malicious websites. Generally, unwanted redirects and intrusive ads are caused by PUAs that are installed on systems or browsers. Remove any unwanted extensions, add-ons, and plug-ins installed on the browser immediately. The same applies to programs of this type installed on operating system/computer. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Examples of remote access services used by cyber criminals:

FastSupport.com:

FastSupport remote access platform

TeamViewer:

TeamViewer remote access platform

GoToAssist:

GoToAssist remote access platform

Instant automatic removal of Call from Apple scam: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Call from Apple scam. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

Quick menu:

Video showing how to remove adware and browser hijackers from a Mac computer:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove call from apple scam related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

Call from Apple scam removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove call from apple scam related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove call from apple scam related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove call from apple scam related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global virus and spyware activity level today:

Medium threat activity
Medium

Increased attack rate of infections detected within the last 24 hours.

QR Code
Call from Apple scam QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of Call from Apple scam on your mobile device.
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Platform: macOS

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Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.