Montserrat ransomware removal instructions
What is Montserrat?
Monstserrat ransomware was discovered by GrujaRS. It appends the ".encrypted_backup" extension to a filename of every encrypted file. For example, it changes "1.jpg" to "1.jpg.encrypted_backup", and so on. Also, Monstserrat creates the "data.html" file which is a ransom note. Like most ransomware-type programs Monstserrat prevents victims from accessing their files unless they pay a ransom.
As stated in the ransom note, victims can restore their files by contacting Monstserrat's developers via email@example.com or firstname.lastname@example.org email address. Also, they must include the appointed ID and can attach one encrypted file that supposed to be decrypted for free. It is mentioned that modification of encrypted files will cause permanent, irrecoverable data loss. Unfortunately, it is impossible to decrypt files encrypted by Monstserrat without the right tools that only cyber criminals who developed this ransomware have. The size of a ransom is unknown, nevertheless, we advise against paying it any case. Quite often cyber criminals do not send their victims decryption tools and/or keys as they promise, people who pay them often get scammed. In most cases the only way to recover files without having to pay a ransom (purchase decryption tools) is to restore them from a created data backup. Even if ransomware is uninstalled, files remain encrypted. Uninstalling ransomware from the system only prevents it from causing further encryptions.
Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:
Most ransomware-type programs are quite similar, cyber criminals design them to encrypt data and display (and/or create) ransom notes. The main differences between them usually are size of the ransom (price of the decryption key/tool) and cryptographic algorithm (symmetric or asymmetric) that is used to lock files. Unfortunately, very often decryptions without interference of cyber criminals are impossible, unless ransomware is not finished, contains some bugs, flaws, etc. That is why it is important to always have data backed up and store it on remote server like Cloud or unplugged storage device. Examples of other ransomware-type programs MMDecrypt, Gesd and Tor+.
How did ransomware infect my computer?
|Threat Type||Ransomware, Crypto Virus, Files locker|
|Encrypted Files Extension||.encrypted_backup|
|Ransom Demanding Message||data.html|
|Cyber Criminal Contactemail@example.com, firstname.lastname@example.org|
|Detection Names||Avast (FileRepMalware), BitDefender (Trojan.GenericKD.42093054), ESET-NOD32 (Win32/Filecoder.NZE), Kaspersky (Trojan.Win32.Zudochka.dtd), Full List Of Detections (VirusTotal)|
|Rogue Process Name||Windows Backup Storage|
|Symptoms||Cannot open files stored on your computer, previously functional files now have a different extension (for example, my.docx.locked). A ransom demand message is displayed on your desktop. Cyber criminals demand payment of a ransom (usually in bitcoins) to unlock your files.|
|Distribution methods||Infected email attachments (macros), torrent websites, malicious ads.|
|Damage||All files are encrypted and cannot be opened without paying a ransom. Additional password-stealing trojans and malware infections can be installed together with a ransomware infection.|
To eliminate Monstserrat virus our malware researchers recommend scanning your computer with Spyhunter.
How to protect yourself from ransomware infections?
If some irrelevant email was received from some unknown, suspicious email address, then it is recommended to ignore it and certainly not to open the attachment or link that is included in it. The safest way to download software is by using official and trustworthy websites, and direct download links. Other sources that we mentioned in the previous paragraph should not be used. Also, it is important to keep installed software up to date, however, it should done using implemented functions or tools provided by the official software developers. Other tools should not be used for that. The same applies to paid activation of licensed: third party activation ("cracking") tools are not legal and can lead to installation of some malware. One more important thing is to regularly scan the operating system with a reputable anti-spyware or antivirus software and keep it up to date. If your computer is already infected with Montserrat, we recommend running a scan with Spyhunter for Windows to automatically eliminate this ransomware.
Text presented in Montserrat ransomware's .html file ("data.html"):
Your data has been encrypted!
To restore it, contact us using the following e-mail:
If you didn't get a response in 24 hours, write to:
You must include the following ID information in your message:
To prove that we are able to restore your files, you can attach a single encrypted file not larger than 10MB.
It will be decrypted and sent back to you.
Any modification of encrypted files will lead to irrecoverable data loss!
Screenshot of Montserrat's malicious process in Task Manager ("Windows Backup Storage"):
Screenshot of files encrypted by Montserrat (".encrypted_backup" extension):
Montserrat ransomware removal:
Instant automatic removal of Monstserrat virus:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of Monstserrat virus. Download it by clicking the button below:
- What is Montserrat?
- STEP 1. Montserrat virus removal using safe mode with networking.
- STEP 2. Montserrat ransomware removal using System Restore.
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Log in to the account infected with the Montserrat virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.
If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.
Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":
1. During your computer start process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.
2. When Command Prompt mode loads, enter the following line: cd restore and press ENTER.
3. Next, type this line: rstrui.exe and press ENTER.
4. In the opened window, click "Next".
5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the Montserrat ransomware virus infiltrating your PC).
6. In the opened window, click "Yes".
7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remaining Montserrat ransomware files.
To restore individual files encrypted by this ransomware, try using Windows Previous Versions feature. This method is only effective if the System Restore function was enabled on an infected operating system. Note that some variants of Montserrat are known to remove Shadow Volume Copies of the files, so this method may not work on all computers.
To restore a file, right-click over it, go into Properties, and select the Previous Versions tab. If the relevant file has a Restore Point, select it and click the "Restore" button.
If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode making its removal complicated. For this step, you require access to another computer.
To protect your computer from file encryption ransomware such as this, use reputable antivirus and anti-spyware programs. As an extra protection method, you can use programs called HitmanPro.Alert and EasySync CryptoMonitor, which artificially implant group policy objects into the registry to block rogue programs such as Montserrat ransomware.
Note that Windows 10 Fall Creators Update includes a "Controlled Folder Access" feature that blocks ransomware attempts to encrypt your files. By default, this feature automatically protects files stored in the Documents, Pictures, Videos, Music, Favorites, and Desktop folders.
Windows 10 users should install this update to protect their data from ransomware attacks. Here is more information on how to get this update and add an additional protection layer from ransomware infections.
HitmanPro.Alert CryptoGuard - detects encryption of files and neutralises any attempts without need for user-intervention:
Malwarebytes Anti-Ransomware Beta uses advanced proactive technology that monitors ransomware activity and terminates it immediately - before reaching users' files:
- The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups. More information on online backup solutions and data recovery software Here.
Other tools known to remove Montserrat ransomware: