How to uninstall Prometey ransomware from your operating system?

Also Known As: Prometey virus
Distribution: Moderate
Damage level: Severe

Prometey ransomware removal instructions

What is Prometey?

Similar to AnteFrigus, Prometey is a piece of malicious software, classified as ransomware. It operates by encrypting data and demanding payment for the decryption. During the encryption process, all affected files are appended with an extension, consisting of a random character string. To elaborate on how an encrypted file would appear, for example a filename like "1.jpg" would look like something similar to "1.jpg.caacbbcc". After this process is complete, a ransom note - titled "CLICK_HERE-[random_string].txt" (e.g. "CLICK_HERE-caacbbcc.txt") - is dropped into every affected folder.

The ransom note in the text files - informs victims that their files have been encrypted and to recover them - contact must be established with the cyber criminals behind the infection. Communication is to be done via an online chat. The message instructs users to open the provided link (using any browser). Afterwards, they are to enter certain information into the website - the ID assigned to them and the personal key (both are located in the note), as well as their email address. Should victims be unable to access the site, they are recommended to use the Tor browser. If that is not sufficient (i.e. still cannot be gained) - they are instructed to use a VPN. The message ends with warnings. Which alerts users that rebooting the system, using third party decryption tools/software, running an antivirus program and/or uninstalling Prometey malware - will result in permanent data loss. Unfortunately, it is true that in most cases of ransomware infections, without the interference of the criminals responsible - decryption is impossible. It may only be, if the malicious software in question is still in development and/or has bugs/flaws. Whatever the case, it is ill-advised to communicate with and/or meet the demands of cyber criminals. Since often, despite paying - victims do not receive the promised decryption tools/software. Hence, their data remains encrypted and worthless, and they experience significant financial losses. To prevent Prometey from further encryptions - it must be removed from the operating system. However, removal will not restore already compromised files. The sole solution is recovering them from a backup, if one was made prior to the infection and was stored separately (so as not to have been affected by Prometey).

Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:

Prometey decrypt instructions (CLICK_HERE-[random_string].txt)

Ransomware is designed to encrypt data and demand a ransom to be paid for the decryption. SDfghjklBadutClowns TeamIwanttitsOnix are a couple examples of malware within this classification. These malicious programs have two key differences: the cryptographic algorithm they use (symmetric or asymmetric) and the demanded payment size. The ransoms usually range between three and four digit sums (in USD). Cyber criminals tend to prefer digital currencies (mainly, cryptocurrencies), due to transactions of them being difficult/impossible to trace. To protect data integrity - backups should be created and kept in remote servers and/or unplugged storage devices. It is best to store backups in several different locations.

How did ransomware infect my computer?

The most common proliferation methods of ransomware and other malware are through: trojans, spam campaigns, software "cracking" (activation) tools, fake updaters and untrustworthy download sources. Trojans are malicious programs, designed to cause chain infections (i.e. download/install additional malware). Spam campaigns are used to send thousands of deceptive/scam emails with infectious files attached (or contain links leading to them). These letters are typically disguised as "official", "important", "urgent" and similar. The virulent files come in a variety of formats, such as: archive (RAR, ZIP) and executable (.exe, .run) files, PDF and Microsoft Office documents, JavaScript, etc. When they are executed, run or otherwise opened - it jumpstarts the infection. Rather than activate licensed software, illegal activation tools ("cracks") can download/install malware. Illegitimate updaters infect systems by exploiting flaws of outdated programs and/or simply install malware instead of the promised updates. Untrustworthy download channels, like: unofficial and free file-hosting sites, P2P sharing networks (BitTorrent, Gnutella, eMule, etc.) and other third party downloaders - can offer malicious software for downloading.

Threat Summary:
Name Prometey virus
Threat Type Ransomware, Crypto Virus, Files locker
Encrypted Files Extension Files are appended with a random string of characters.
Ransom Demanding Message CLICK_HERE-[random_string].txt
Cyber Criminal Contact Online chat (accessed via link provided in the ransom note)
Detection Names Avast (Win32:Trojan-gen), BitDefender (Gen:Heur.Ransom.Imps.3), ESET-NOD32 (A Variant Of Win32/Filecoder.OAB), Emsisoft (Gen:Heur.Ransom.Imps.3 (B)), Full List Of Detections (VirusTotal)
Symptoms Cannot open files stored on your computer, previously functional files now have a different extension (for example, my.docx.locked). A ransom demand message is displayed on your desktop. Cyber criminals demand payment of a ransom (usually in bitcoins) to unlock your files.
Distribution methods Infected email attachments (macros), torrent websites, malicious ads.
Damage All files are encrypted and cannot be opened without paying a ransom. Additional password-stealing trojans and malware infections can be installed together with a ransomware infection.
Removal

To eliminate Prometey virus our malware researchers recommend scanning your computer with Spyhunter.
▼ Download Spyhunter
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

How to protect yourself from ransomware infections?

Suspect and/or irrelevant emails should not be opened, especially files or links present in this type of mail - as than can result in an infection. It is recommended to only use official and verified download sources. The same extends to program activation and updating - it should always be done with tools/functions provided by genuine developers. Illegal activation ("cracking") tools and third party updaters can download/install malware, therefore they are advised against use. To ensure device integrity and user safety, it is important to have a reputable anti-virus/anti-spyware suite installed. This software must be kept up-to-date, used to run regular system scans and to remove detected threats/issues. If your computer is already infected with Prometey, we recommend running a scan with Spyhunter for Windows to automatically eliminate this ransomware.

Text presented in Prometey ransomware's text file ("CLICK_HERE-[random_string].txt"):

Caution!!!

Your files on this computer have been encrypted due to security issues.

To restore it you should write to the online chat.

To decrypt files follow the instructions below:


1. Open in any browser the link: hxxps://recovery-help.top/online-chat/ .

2. To chat with operator you need to fill the next information on chat page:

 - your ID: -

 - personal key: amhoamlpamooe3Z0aHooODk6PTo7OjgoSkEnPTo2OD0nTmlDNml5RSc=

 - your E-Mail

If you cannot access with a standard browser, then download TOR (hxxps://www.torproject.org)

 - Use VPN if you cannot open the website. And follow the link:

 hxxp://i6jppiczqa5moqfl57gssi33npwfseqppdsnz7rriiv7suf4pf4w42id.onion

Attention!

Do not try to reload your PC.

Do not try to recover information using third party software.

Do not attempt to use antivirus.

Do not try to uninstall programs.

All these actions will lead to data loss and unrecoverable.

Screenshots of the online chat for contacting the cyber criminals behind Prometey ransomware:

Prometey ransomware chat 1 Prometey ransomware chat 2

Screenshot of files encrypted by Prometey (extension consisting of a random string):

Files encrypted by Prometey ransomware  (random string extension)

Prometey ransomware removal:

Instant automatic removal of Prometey virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of Prometey virus. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

Quick menu:

Step 1

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

Step 2

Log in to the account infected with the Prometey virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.

If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.

Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":

1. During your computer start process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.

Boot your computer in Safe Mode with Command Prompt

2. When Command Prompt mode loads, enter the following line: cd restore and press ENTER.

system restore using command prompt type cd restore

3. Next, type this line: rstrui.exe and press ENTER.

system restore using command prompt rstrui.exe

4. In the opened window, click "Next".

restore system files and settings

5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the Prometey ransomware virus infiltrating your PC).

select a restore point

6. In the opened window, click "Yes".

run system restore

7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remaining Prometey ransomware files.

To restore individual files encrypted by this ransomware, try using Windows Previous Versions feature. This method is only effective if the System Restore function was enabled on an infected operating system. Note that some variants of Prometey are known to remove Shadow Volume Copies of the files, so this method may not work on all computers.

To restore a file, right-click over it, go into Properties, and select the Previous Versions tab. If the relevant file has a Restore Point, select it and click the "Restore" button.

Restoring files encrypted by CryptoDefense

If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode making its removal complicated. For this step, you require access to another computer.

To regain control of the files encrypted by Prometey, you can also try using a program called Shadow Explorer. More information on how to use this program is available here.

shadow explorer screenshot

To protect your computer from file encryption ransomware such as this, use reputable antivirus and anti-spyware programs. As an extra protection method, you can use programs called HitmanPro.Alert and EasySync CryptoMonitor, which artificially implant group policy objects into the registry to block rogue programs such as Prometey ransomware.

Note that Windows 10 Fall Creators Update includes a "Controlled Folder Access" feature that blocks ransomware attempts to encrypt your files. By default, this feature automatically protects files stored in the Documents, Pictures, Videos, Music, Favorites, and Desktop folders.

Controll Folder Access

Windows 10 users should install this update to protect their data from ransomware attacks. Here is more information on how to get this update and add an additional protection layer from ransomware infections.

HitmanPro.Alert CryptoGuard - detects encryption of files and neutralises any attempts without need for user-intervention:

hitmanproalert ransomware prevention application

Malwarebytes Anti-Ransomware Beta uses advanced proactive technology that monitors ransomware activity and terminates it immediately - before reaching users' files:

malwarebytes anti-ransomware

  • The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups. More information on online backup solutions and data recovery software Here.

Other tools known to remove Prometey ransomware:

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Prometey virus QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of Prometey virus on your mobile device.
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Platform: Windows

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