Prometey ransomware removal instructions
What is Prometey?
Similar to AnteFrigus, Prometey is a piece of malicious software, classified as ransomware. It operates by encrypting data and demanding payment for the decryption. During the encryption process, all affected files are appended with an extension, consisting of a random character string. To elaborate on how an encrypted file would appear, for example a filename like "1.jpg" would look like something similar to "1.jpg.caacbbcc". After this process is complete, a ransom note - titled "CLICK_HERE-[random_string].txt" (e.g. "CLICK_HERE-caacbbcc.txt") - is dropped into every affected folder.
The ransom note in the text files - informs victims that their files have been encrypted and to recover them - contact must be established with the cyber criminals behind the infection. Communication is to be done via an online chat. The message instructs users to open the provided link (using any browser). Afterwards, they are to enter certain information into the website - the ID assigned to them and the personal key (both are located in the note), as well as their email address. Should victims be unable to access the site, they are recommended to use the Tor browser. If that is not sufficient (i.e. still cannot be gained) - they are instructed to use a VPN. The message ends with warnings. Which alerts users that rebooting the system, using third party decryption tools/software, running an antivirus program and/or uninstalling Prometey malware - will result in permanent data loss. Unfortunately, it is true that in most cases of ransomware infections, without the interference of the criminals responsible - decryption is impossible. It may only be, if the malicious software in question is still in development and/or has bugs/flaws. Whatever the case, it is ill-advised to communicate with and/or meet the demands of cyber criminals. Since often, despite paying - victims do not receive the promised decryption tools/software. Hence, their data remains encrypted and worthless, and they experience significant financial losses. To prevent Prometey from further encryptions - it must be removed from the operating system. However, removal will not restore already compromised files. The sole solution is recovering them from a backup, if one was made prior to the infection and was stored separately (so as not to have been affected by Prometey).
Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:
Ransomware is designed to encrypt data and demand a ransom to be paid for the decryption. SDfghjkl, BadutClowns Team, Iwanttits, Onix are a couple examples of malware within this classification. These malicious programs have two key differences: the cryptographic algorithm they use (symmetric or asymmetric) and the demanded payment size. The ransoms usually range between three and four digit sums (in USD). Cyber criminals tend to prefer digital currencies (mainly, cryptocurrencies), due to transactions of them being difficult/impossible to trace. To protect data integrity - backups should be created and kept in remote servers and/or unplugged storage devices. It is best to store backups in several different locations.
How did ransomware infect my computer?
|Threat Type||Ransomware, Crypto Virus, Files locker|
|Encrypted Files Extension||Files are appended with a random string of characters.|
|Ransom Demanding Message||CLICK_HERE-[random_string].txt|
|Cyber Criminal Contact||Online chat (accessed via link provided in the ransom note)|
|Detection Names||Avast (Win32:Trojan-gen), BitDefender (Gen:Heur.Ransom.Imps.3), ESET-NOD32 (A Variant Of Win32/Filecoder.OAB), Emsisoft (Gen:Heur.Ransom.Imps.3 (B)), Full List Of Detections (VirusTotal)|
|Symptoms||Cannot open files stored on your computer, previously functional files now have a different extension (for example, my.docx.locked). A ransom demand message is displayed on your desktop. Cyber criminals demand payment of a ransom (usually in bitcoins) to unlock your files.|
|Distribution methods||Infected email attachments (macros), torrent websites, malicious ads.|
|Damage||All files are encrypted and cannot be opened without paying a ransom. Additional password-stealing trojans and malware infections can be installed together with a ransomware infection.|
To eliminate malware infections our security researchers recommend scanning your computer with Spyhunter.
How to protect yourself from ransomware infections?
Suspect and/or irrelevant emails should not be opened, especially files or links present in this type of mail - as than can result in an infection. It is recommended to only use official and verified download sources. The same extends to program activation and updating - it should always be done with tools/functions provided by genuine developers. Illegal activation ("cracking") tools and third party updaters can download/install malware, therefore they are advised against use. To ensure device integrity and user safety, it is important to have a reputable anti-virus/anti-spyware suite installed. This software must be kept up-to-date, used to run regular system scans and to remove detected threats/issues. If your computer is already infected with Prometey, we recommend running a scan with Spyhunter for Windows to automatically eliminate this ransomware.
Text presented in Prometey ransomware's text file ("CLICK_HERE-[random_string].txt"):
Your files on this computer have been encrypted due to security issues.
To restore it you should write to the online chat.
To decrypt files follow the instructions below:
1. Open in any browser the link: hxxps://recovery-help.top/online-chat/ .
2. To chat with operator you need to fill the next information on chat page:
- your ID: -
- personal key: amhoamlpamooe3Z0aHooODk6PTo7OjgoSkEnPTo2OD0nTmlDNml5RSc=
- your E-Mail
If you cannot access with a standard browser, then download TOR (hxxps://www.torproject.org)
- Use VPN if you cannot open the website. And follow the link:
Do not try to reload your PC.
Do not try to recover information using third party software.
Do not attempt to use antivirus.
Do not try to uninstall programs.
All these actions will lead to data loss and unrecoverable.
Screenshots of the online chat for contacting the cyber criminals behind Prometey ransomware:
Screenshot of files encrypted by Prometey (extension consisting of a random string):
Prometey ransomware removal:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is Prometey?
- STEP 1. Prometey virus removal using safe mode with networking.
- STEP 2. Prometey ransomware removal using System Restore.
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Log in to the account infected with the Prometey virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.
If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.
Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":
1. During your computer start process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.
2. When Command Prompt mode loads, enter the following line: cd restore and press ENTER.
3. Next, type this line: rstrui.exe and press ENTER.
4. In the opened window, click "Next".
5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the Prometey ransomware virus infiltrating your PC).
6. In the opened window, click "Yes".
7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remaining Prometey ransomware files.
To restore individual files encrypted by this ransomware, try using Windows Previous Versions feature. This method is only effective if the System Restore function was enabled on an infected operating system. Note that some variants of Prometey are known to remove Shadow Volume Copies of the files, so this method may not work on all computers.
To restore a file, right-click over it, go into Properties, and select the Previous Versions tab. If the relevant file has a Restore Point, select it and click the "Restore" button.
If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode making its removal complicated. For this step, you require access to another computer.
To protect your computer from file encryption ransomware such as this, use reputable antivirus and anti-spyware programs. As an extra protection method, you can use programs called HitmanPro.Alert and EasySync CryptoMonitor, which artificially implant group policy objects into the registry to block rogue programs such as Prometey ransomware.
Note that Windows 10 Fall Creators Update includes a "Controlled Folder Access" feature that blocks ransomware attempts to encrypt your files. By default, this feature automatically protects files stored in the Documents, Pictures, Videos, Music, Favorites, and Desktop folders.
Windows 10 users should install this update to protect their data from ransomware attacks. Here is more information on how to get this update and add an additional protection layer from ransomware infections.
HitmanPro.Alert CryptoGuard - detects encryption of files and neutralises any attempts without need for user-intervention:
Malwarebytes Anti-Ransomware Beta uses advanced proactive technology that monitors ransomware activity and terminates it immediately - before reaching users' files:
- The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups. More information on online backup solutions and data recovery software Here.
Other tools known to remove Prometey ransomware: