How to uninstall WANNACASH NCOV ransomware

Also Known As: WANNACASH NCOV virus
Distribution: Low
Damage level: Severe

WANNACASH NCOV ransomware removal instructions


WANNACASH NCOV is a new variant of WannaCash ransomware discovered by Alex Svirid. WANNACASH NCOV encrypts files, changes their filenames, changes the desktop wallpaper, and creates a text file named "Как расшифровать файлы.txt". It renames encrypted files by using the "Файл зашифрован. Пиши. Почта clubnika@elude.in [number].WANNACASH NCOV v310320" pattern (the only variable within the filenames is the number following the email address).

The "Как расшифровать файлы.txt" ransom (in Russian) states that this ransomware encrypts files by using AES-256-CBC and RSA-1024 encryption. Victims are urged to contact WANNACASH NCOV's developers via the clubnika@elude.in or clubnika@cock.li email address within seven days. After this period, decryption keys are automatically deleted and victims will be unable to decrypt their files. It is also mentioned that trying to decrypt files with third party programs might damage the data or cause other problems. Only the cyber criminals behind programs such as WANNACASH NCOV have tools that can decrypt files compromised by their ransomware. They generally offer free decryption of a limited number of files (this is the case with WANNACASH NCOV's developers) to 'prove' to victims that they have tools/keys that can decrypt files. Despite this, they cannot be trusted. Victims who pay the ransom tend to be scammed and receive no decryption tools, even after payment. The only way to recover files without having to pay the ransom is to restore them from a backup. Note that files remain encrypted even if victims uninstall ransomware from the operating system, however, this does prevent further encryption (data loss).

Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:

WANNACASH NCOV decrypt instructions (Как расшифровать файлы.txt)

Some examples of other ransomware programs are Rogue, Jest and Serpom. These programs block access to files by encryption and provide instructions about how to contact the developers (and other details) by creating and/or displaying ransom messages. Common variables are cryptographic algorithm (symmetric or asymmetric) that ransomware uses to encrypt files and size of a ransom. Generally, it is impossible to decrypt files without specific tools held only by the developers of the ransomware, unless the ransomware is not finished/still in development and contains bugs/flaws. Unfortunately, this is rare. Therefore, you are advised to have data backed up on a remote server or unplugged storage device.

How did ransomware infect my computer?

Frequently, operating systems become infected with malware through spam campaigns (emails), unofficial activation (software 'cracking') tools, Trojans, untrusted software download channels and third party, fake software updaters. One of the most commonly used ways to trick people into installing rogue software is to send emails that contain malicious attachments (or website links that download malicious files). By opening the files, recipients allow them to install malware. Some examples of attachments that cyber criminals send are Microsoft Office, PDF documents, executable files such as .exe, archive files such as ZIP, RAR and JavaScript files. Attempts to activate licensed software with 'cracking' tools can lead to installation of malicious programs. Commonly, tools of this type install malware rather than activating software free of charge. Trojans cause chain infections: when installed, they install other malware. Peer-to-Peer networks (torrent clients, eMule, and so on), third party downloaders, freeware download websites, free file hosting websites and other tools of this kind are often used to host and distribute malicious files. Note that cyber criminals tend to disguise these files as legitimate and harmless. By executing (opening) files downloaded through such channels, many users expose their computers to risk of infection with high-risk malware. Fake software updaters cause damage by exploiting bugs/flaws of outdated software that is installed on the operating system, or by installing malicious programs rather than updates and fixes.

Threat Summary:
Threat Type Ransomware, Crypto Virus, Files locker.
Names Of Encrypted Files This ransomware encrypts files by using the Файл зашифрован. Пиши. Почта clubnika@elude.in [number].WANNACASH NCOV v310320 pattern.
Ransom Demand Message Как расшифровать файлы.txt and desktop wallpaper.
Cyber Criminal Contact clubnika@elude.in, clubnika@cock.li
Detection Names (Ключи активации на 365 дней.exe) Avast (FileRepMetagen [Malware]), BitDefender (Trojan.GenericKD.33588677), ESET-NOD32 (A Variant Of Win32/Filecoder.OBN), Kaspersky (Trojan-Ransom.Win32.Encoder.hyf), Full List Of Detections (VirusTotal)
Rogue Process Name Ключи активации на 365 дней.exe (its name may vary)
Symptoms Cannot open files stored on your computer, previously functional files now have a different extension (for example, my.docx.locked). A ransom demand message is displayed on your desktop. Cyber criminals demand payment of a ransom (usually in bitcoins) to unlock your files.
Additional Information This ransomware uses Russian language
Distribution methods Infected email attachments (macros), torrent websites, malicious ads.
Damage All files are encrypted and cannot be opened without paying a ransom. Additional password-stealing Trojans and malware infections can be installed together with a ransomware infection.
Malware Removal (Windows)

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How to protect yourself from ransomware infections

Do not open attachments or website addresses within irrelevant emails that are sent from suspicious, unknown addresses. These emails are often sent by cyber criminals who attempt to trick recipients into infecting their computers with high-risk malware. Therefore, do not open these emails or their contents. Software should be downloaded only from official websites and through direct links. Other sources and channels such as third party downloaders, installers, Peer-to-Peer networks, etc. should be avoided, since criminals often use them to proliferate malicious programs. Operating systems and installed programs must be activated and updated with implemented functions and tools designed by official developers. Unofficial activation ('cracking'), updating tools can install malware. Furthermore, it is illegal to activate licensed software with third party tools. Perform regular scans with reputable antivirus or anti-spyware software and ensure that there are no threats on the operating system. Keep this software installed and up to date. If your computer is already infected with WANNACASH NCOV, we recommend running a scan with Malwarebytes for Windows to automatically eliminate this ransomware.

Text presented in WANNACASH NCOV ransomware text file ("Как расшифровать файлы.txt"):

Все значимые файлы на ВАШЕМ компьютере были заархивированы и зашифрованы при использованием AES-256-CBC + RSA 1024bit шифрования.
Я гарантирую, что ВЫ сможете безопасно и легко восстановить все свои файлы.
Чтобы подтвердить мои честные намерения, отправьте мне на почту 2 любых файла, и ВЫ получите их расшифровку.
почта: clubnika@elude.in
резеврная почта: clubnika@cock.li - Если не отвечаю в течении суток, пишите на резервную почту.
не забывайте проверять папку спам !
У ВАС есть ровно 7 дней на связь со мной. 09.04.2020 числа в расшифровке ВАМ будет отказано,а ВАШ  ключ дешифровки в автоматическом порядке удален. Я предупредил.
* Не пытайтесь расшифровать ваши данные с помощью сторонних программ, это может привести к повреждению или другим неприятным для ВАС последствиям.
* Крайне не рекомендую обращаться за помощью на форумы антивирусных компаний. Только лишь потеряете время на ожидание отрицательного ответа.
66,01 сек.

Text file which is opened when WANNACASH NCOV starts to encrypt files:

wannacash ncov file displayed once the encryption has started

Screenshot of WANNACASH NCOV's desktop wallpaper:

wannacash ncov desktop wallpaper

WANNACASH NCOV running in Task Manger as "Ключи активации на 365 дней.exe" (process name might vary):

wannacash ncov ключи активации на 365 днеи.exe malicious process

Pop-up which appears after encryption, stating that all files were encrypted and instructions about how to decrypt them are provided in the "Как расшифровать файлы.txt" file:

wannacash ncov pop-up displayed after the encryption

Screenshot of files encrypted by WANNACASH NCOV (using the "Файл зашифрован. Пиши. Почта clubnika@elude.in [number].WANNACASH NCOV v31032" pattern):

Files encrypted by WANNACASH NCOV ransomware (Файл зашифрован. Пиши. Почта clubnika@elude.in [digit].WANNACASH NCOV v31032 pattern)

WANNACASH NCOV ransomware removal:

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Reporting ransomware to authorities:

If you are a victim of a ransomware attack we recommend reporting this incident to authorities. By providing information to law enforcement agencies you will help track cybercrime and potentially assist in the prosecution of the attackers. Here's a list of authorities where you should report a ransomware attack. For the complete list of local cybersecurity centers and information on why you should report ransomware attacks, read this article.

List of local authorities where ransomware attacks should be reported (choose one depending on your residence address):

Isolating the infected device:

Some ransomware-type infections are designed to encrypt files within external storage devices, infect them, and even spread throughout the entire local network. For this reason, it is very important to isolate the infected device (computer) as soon as possible.

Step 1: Disconnect from the internet.

The easiest way to disconnect a computer from the internet is to unplug the Ethernet cable from the motherboard, however, some devices are connected via a wireless network and for some users (especially those who are not particularly tech-savvy), disconnecting cables may seem troublesome. Therefore, you can also disconnect the system manually via Control Panel:

Navigate to the "Control Panel", click the search bar in the upper-right corner of the screen, enter "Network and Sharing Center" and select search result: Disconnecting computer from the Internet (step 1)

Click the "Change adapter settings" option in the upper-left corner of the window: Disconnecting computer from the Internet (step 2)

Right-click on each connection point and select "Disable". Once disabled, the system will no longer be connected to the internet. To re-enable the connection points, simply right-click again and select "Enable". Disconnecting computer from the Internet (step 3)

Step 2: Unplug all storage devices.

As mentioned above, ransomware might encrypt data and infiltrate all storage devices that are connected to the computer. For this reason, all external storage devices (flash drives, portable hard drives, etc.) should be disconnected immediately, however, we strongly advise you to eject each device before disconnecting to prevent data corruption:

Navigate to "My Computer", right-click on each connected device, and select "Eject": Ejecting external storage devices

Step 3: Log-out of cloud storage accounts.

Some ransomware-type might be able to hijack software that handles data stored within "the Cloud". Therefore, the data could be corrupted/encrypted. For this reason, you should log-out of all cloud storage accounts within browsers and other related software. You should also consider temporarily uninstalling the cloud-management software until the infection is completely removed.

Identify the ransomware infection:

To properly handle an infection, one must first identify it. Some ransomware infections use ransom-demand messages as an introduction (see the WALDO ransomware text file below).

Identify ransomware-type infection (step 1)

This, however, is rare. In most cases, ransomware infections deliver more direct messages simply stating that data is encrypted and that victims must pay some sort of ransom. Note that ransomware-type infections typically generate messages with different file names (for example, "_readme.txt", "READ-ME.txt", "DECRYPTION_INSTRUCTIONS.txt", "DECRYPT_FILES.html", etc.). Therefore, using the name of a ransom message may seem like a good way to identify the infection. The problem is that most of these names are generic and some infections use the same names, even though the delivered messages are different and the infections themselves are unrelated. Therefore, using the message filename alone can be ineffective and even lead to permanent data loss (for example, by attempting to decrypt data using tools designed for different ransomware infections, users are likely to end up permanently damaging files and decryption will no longer be possible even with the correct tool).

Another way to identify a ransomware infection is to check the file extension, which is appended to each encrypted file. Ransomware infections are often named by the extensions they append (see files encrypted by Qewe ransomware below).

Identify ransomware-type infection (step 2)

This method is only effective, however, when the appended extension is unique - many ransomware infections append a generic extension (for example, ".encrypted", ".enc", ".crypted", ".locked", etc.). In these cases, identifying ransomware by its appended extension becomes impossible.

One of the easiest and quickest ways to identify a ransomware infection is to use the ID Ransomware website. This service supports most existing ransomware infections. Victims simply upload a ransom message and/or one encrypted file (we advise you to upload both if possible).

Identify ransomware-type infection (step 3)

The ransomware will be identified within seconds and you will be provided with various details, such as the name of the malware family to which the infection belongs, whether it is decryptable, and so on.

Example 1 (Qewe [Stop/Djvu] ransomware):

Identify ransomware-type infection (step 4)

Example 2 (.iso [Phobos] ransomware):

Identify ransomware-type infection (step 5)

If your data happens to be encrypted by ransomware that is not supported by ID Ransomware, you can always try searching the internet by using certain keywords (for example, a ransom message title, file extension, provided contact emails, crypto wallet addresses, etc.).

Search for ransomware decryption tools:

Encryption algorithms used by most ransomware-type infections are extremely sophisticated and, if the encryption is performed properly, only the developer is capable of restoring data. This is because decryption requires a specific key, which is generated during the encryption. Restoring data without the key is impossible. In most cases, cybercriminals store keys on a remote server, rather than using the infected machine as a host. Dharma (CrySis), Phobos, and other families of high-end ransomware infections are virtually flawless, and thus restoring data encrypted without the developers' involvement is simply impossible. Despite this, there are dozens of ransomware-type infections that are poorly developed and contain a number of flaws (for example, the use of identical encryption/decryption keys for each victim, keys stored locally, etc.). Therefore, always check for available decryption tools for any ransomware that infiltrates your computer.

Finding the correct decryption tool on the internet can be very frustrating. For this reason, we recommend that you use the No More Ransom Project and this is where identifying the ransomware infection is useful. The No More Ransom Project website contains a "Decryption Tools" section with a search bar. Enter the name of the identified ransomware, and all available decryptors (if there are any) will be listed.

Searching for ransomware decryption tools in nomoreransom.org website

Restore files with data recovery tools:

Depending on the situation (quality of ransomware infection, type of encryption algorithm used, etc.), restoring data with certain third-party tools might be possible. Therefore, we advise you to use the Recuva tool developed by CCleaner. This tool supports over a thousand data types (graphics, video, audio, documents, etc.) and it is very intuitive (little knowledge is necessary to recover data). In addition, the recovery feature is completely free.

Step 1: Perform a scan.

Run the Recuva application and follow the wizard. You will be prompted with several windows allowing you to choose what file types to look for, which locations should be scanned, etc. All you need to do is select the options you're looking for and start the scan. We advise you to enable the "Deep Scan" before starting, otherwise, the application's scanning capabilities will be restricted.

Recuva data recovery tool wizard

Wait for Recuva to complete the scan. The scanning duration depends on the volume of files (both in quantity and size) that you are scanning (for example, several hundred gigabytes could take over an hour to scan). Therefore, be patient during the scanning process. We also advise against modifying or deleting existing files, since this might interfere with the scan. If you add additional data (for example, downloading files/content) while scanning, this will prolong the process:

Recuva data recovery tool scan time

Step 2: Recover data.

Once the process is complete, select the folders/files you wish to restore and simply click "Recover". Note that some free space on your storage drive is necessary to restore data:

Recuva data recovery tool recovering data

Create data backups:

Proper file management and creating backups is essential for data security. Therefore, always be very careful and think ahead.

Partition management: We recommend that you store your data in multiple partitions and avoid storing important files within the partition that contains the entire operating system. If you fall into a situation whereby you cannot boot the system and are forced to format the disk on which the operating system is installed (in most cases, this is where malware infections hide), you will lose all data stored within that drive. This is the advantage of having multiple partitions: if you have the entire storage device assigned to a single partition, you will be forced to delete everything, however, creating multiple partitions and allocating the data properly allows you to prevent such problems. You can easily format a single partition without affecting the others - therefore, one will be cleaned and the others will remain untouched, and your data will be saved. Managing partitions is quite simple and you can find all the necessary information on Microsoft's documentation web page.

Data backups: One of the most reliable backup methods is to use an external storage device and keep it unplugged. Copy your data to an external hard drive, flash (thumb) drive, SSD, HDD, or any other storage device, unplug it and store it in a dry place away from the sun and extreme temperatures. This method is, however, quite inefficient, since data backups and updates need to be made regularly. You can also use a cloud service or remote server. Here, an internet connection is required and there is always the chance of a security breach, although it's a really rare occasion.

We recommend using Microsoft OneDrive for backing up your files. OneDrive lets you store your personal files and data in the cloud, sync files across computers and mobile devices, allowing you to access and edit your files from all of your Windows devices. OneDrive lets you save, share and preview files, access download history, move, delete, and rename files, as well as create new folders, and much more.

You can back up your most important folders and files on your PC (your Desktop, Documents, and Pictures folders). Some of OneDrive’s more notable features include file versioning, which keeps older versions of files for up to 30 days. OneDrive features a recycling bin in which all of your deleted files are stored for a limited time. Deleted files are not counted as part of the user’s allocation.

The service is built using HTML5 technologies and allows you to upload files up to 300 MB via drag and drop into the web browser or up to 10 GB via the OneDrive desktop application. With OneDrive, you can download entire folders as a single ZIP file with up to 10,000 files, although it can’t exceed 15 GB per single download.

OneDrive comes with 5 GB of free storage out of the box, with an additional 100 GB, 1 TB, and 6 TB storage options available for a subscription-based fee. You can get one of these storage plans by either purchasing additional storage separately or with Office 365 subscription.

Creating a data backup:

The backup process is the same for all file types and folders. Here’s how you can back up your files using Microsoft OneDrive

Step 1: Choose the files/folders you want to backup.

Click the OneDrive icon in the taskbar

Click the OneDrive cloud icon to open the OneDrive menu. While in this menu, you can customize your file backup settings.

Select Help & Settings and click Settings

Click Help & Settings and then select Settings from the drop-down menu.

Select the Backup tab and click Manage backup

Go to the Backup tab and click Manage backup.

Select folders to backup and click Start backup

In this menu, you can choose to backup the Desktop and all of the files on it, and Documents and Pictures folders, again, with all of the files in them. Click Start backup.

Now, when you add a file or folder in the Desktop and Documents and Pictures folders, they will be automatically backed up on OneDrive.

To add folders and files, not in the locations shown above, you have to add them manually.

Select a file manually and copy it

Open File Explorer and navigate to the location of the folder/file you want to backup. Select the item, right-click it, and click Copy.

Paste the copied file in the OneDrive folder to create a backup

Then, navigate to OneDrive, right-click anywhere in the window and click Paste. Alternatively, you can just drag and drop a file into OneDrive. OneDrive will automatically create a backup of the folder/file.

File statuses in OneDrive folder

All of the files added to the OneDrive folder are backed up in the cloud automatically. The green circle with the checkmark in it indicates that the file is available both locally and on OneDrive and that the file version is the same on both. The blue cloud icon indicates that the file has not been synced and is available only on OneDrive. The sync icon indicates that the file is currently syncing.

Click Help & Settings and click View Online

To access files only located on OneDrive online, go to the Help & Settings drop-down menu and select View online.

Click the Settings cog and click Options

Step 2: Restore corrupted files.

OneDrive makes sure that the files stay in sync, so the version of the file on the computer is the same version on the cloud. However, if ransomware has encrypted your files, you can take advantage of OneDrive’s Version history feature that will allow you to restore the file versions prior to encryption.

Microsoft 365 has a ransomware detection feature that notifies you when your OneDrive files have been attacked and guide you through the process of restoring your files. It must be noted, however, that if you don’t have a paid Microsoft 365 subscription, you only get one detection and file recovery for free.

If your OneDrive files get deleted, corrupted, or infected by malware, you can restore your entire OneDrive to a previous state. Here’s how you can restore your entire OneDrive:


1. If you're signed in with a personal account, click the Settings cog at the top of the page. Then, click Options and select Restore your OneDrive.

If you're signed in with a work or school account,  click the Settings cog at the top of the page. Then, click Restore your OneDrive.

2. On the Restore your OneDrive page, select a date from the drop-down list. Note that if you're restoring your files after automatic ransomware detection, a restore date will be selected for you.

3. After configuring all of the file restoration options, click Restore to undo all the activities you selected.

The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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