How to remove Deadfiles ransomware from the operating system?

Also Known As: Deadfiles virus
Distribution: Moderate
Damage level: Severe

Deadfiles ransomware removal instructions

What is the Deadfiles ransomware?

Deadfiles is a piece of malicious software, belonging to the MedusaLocker ransomware family. This malware's discovery is credited to Michael Gillespie. It is designed to encrypt data and demand payment for the decryption. As Deadfiles ransomware encrypts, all of the affected files are appended with the ".deadfiles" extension. For example, a file like "1.jpg" would appear as "1.jpg.deadfiles" - following encryption. Once this process is complete, ransom notes - "Recovery_Instructions.html" - are dropped into compromised folders.

The ransom-demanding message ("Recovery_Instructions.html") states that the victims' company network has been compromised. The files stored within the network have been encrypted with the RSA and AES cryptographic algorithms. Users are warned that attempting decryption with third party decryption tools/software, renaming and/or otherwise modifying the encrypted files - will result in permanent data loss. Additionally, the note informs victims that particularly sensitive and/or personal content has been exfiltrated from the network. Therefore, if the ransom demands are not met - not only will the data remain worthless but the stolen files will either be publicized or sold to the victims' competitors. Before paying, users can test decryption by sending up to three non-important encrypted files to the cyber criminals behind Deadfiles. To get further instructions, victims are to establish contact via website (the URL is provided in the message), which is accessible through the Tor browser. Should users fail to access this site, they are to try initiating communication via email. According to the note, contact must be established within 72 hours, if the deadline is missed - the ransom will double. Furthermore, the decryption keys are not stored indefinitely and that means that the data recovery will be possible for a limited time. The website contains a chat window and to start the conversation, victims are to sent the ID assigned to them (it can be found in the ransom note). The demanded sum is not specified in the webpage, however it will be set once communication is underway. Unfortunately, in most cases of ransomware attacks, without interference of the cyber criminals responsible - decryption is impossible. It might be, if the malware is still in development and/or has flaws. Whatever the case, it is expressly advised against communicating with and/or paying criminals. Since often, despite meeting the demands - users do not receive the promised decryption keys/tools. Therefore, their files remain encrypted and they experience financial loss. To prevent Deadfiles ransomware from further encryptions - it must be removed from operating systems. However, removal will not restore already affected data. The sole solution is recovering the files from a backup, if one was made before the infection and was stored in a different location.

Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:

Deadfiles decrypt instructions (Recovery_Instructions.html)

1decSilvertorBilly's Apocalypse and CCHH are some examples of other malicious programs within the ransomware category. They operate by encrypting data and demanding payment for the decryption tools/software. There are two main differences between them - the cryptographic algorithms they use (symmetric or asymmetric) and the ransom size. To avoid data loss, it is strongly recommended to keep backups in remote servers and/or unplugged storage devices. Ideally, in multiple separate locations.

How did ransomware infect my computer?

Ransomware and other malware are primarily distributed through trojans, spam campaigns, illegal activation "cracking" tools, fake updaters and untrustworthy download channels. Trojans are malicious programs with a variety fo functionalities that can include the ability to cause chain infections (i.e. download/install additional malware). The term "spam campaign" is used to describe a large-scale operation, during which thousands of deceptive/scam emails are sent. This mail contains download links of malicious files and/or the files are attached to the letters. Virulent files can be in various formats (e.g. archives, executables, Microsoft Office and PDF documents, JavaScript, etc.) and when they are executed, run or otherwise opened - the infection process/chain is triggered. Rather than activate licensed programs, "cracking" tools can download/install malware. Fake updaters infect systems by abusing weaknesses of outdated programs and/or install malicious software instead of the promised updates. Malware (typically, disguised as or bundled with ordinary content) can be downloaded from untrustworthy sources, e.g. unofficial and free file-hosting websites, Peer-to-Peer sharing networks and other third party downloaders.

Threat Summary:
Name Deadfiles virus
Threat Type Ransomware, Crypto Virus, Files locker
Encrypted Files Extension .deadfiles
Ransom Demanding Message Recovery_Instructions.html
Cyber Criminal Cryptowallet Address 1BkmiGWPLum8MzusqZsq6Tn7v4oUjqPLj (Bitcoin)
Cyber Criminal Contact Website on Tor network, dec_helper@dremno.com and dec_helper@excic.com
Detection Names Avast (Win32:Trojan-gen), BitDefender (Generic.Ransom.MedusaLocker.942644D7), ESET-NOD32 (A Variant Of Win32/Filecoder.MedusaLock), Kaspersky (Trojan.Win32.DelShad.dax), Full List Of Detections (VirusTotal)
Symptoms Cannot open files stored on your computer, previously functional files now have a different extension (for example, my.docx.locked). A ransom demand message is displayed on your desktop. Cyber criminals demand payment of a ransom (usually in bitcoins) to unlock your files.
Distribution methods Infected email attachments (macros), torrent websites, malicious ads.
Damage All files are encrypted and cannot be opened without paying a ransom. Additional password-stealing trojans and malware infections can be installed together with a ransomware infection.
Malware Removal (Windows)

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How to protect yourself from ransomware infections?

Dubious and/or irrelevant emails must not be opened, especially any links or attached files found in them - as that can result in a system infection. It is recommended to only use official and trustworthy download channels. Additionally, all programs must be activated and updated with tools/functions provided by legitimate developers. Illegal activation tools ("cracks") and third party updaters are advised against use, as they are commonly employed for malware proliferation. To protect device integrity and user safety, it is crucial to have a dependable anti-virus installed. This software must be kept updated, used to perform regular system scans and to remove detected/potential threats. If your computer is already infected with Deadfiles, we recommend running a scan with Malwarebytes for Windows to automatically eliminate this ransomware.

Text presented in Deadfiles' ransom note ("Recovery_Instructions.html"):

YOUR PERSONAL ID:
-
/!\ YOUR COMPANY NETWORK HAS BEEN PENETRATED /!\
ALL YOUR IMPORTANT FILES HAVE BEEN ENCRYPTED!

 

YOUR FILES ARE SAFE! JUST MODIFIED ONLY. (RSA+AES)

 

ANY ATTEMPT TO RESTORE YOUR FILES WITH THIRD-PARTY SOFTWARE
WILL PERMENANTLY DESTROY YOUR FILE.
DO NOT MODIFY ENCRYPTED FILES. DO NOT RENAME ENCRYPTED FILES.

 

NO SOFTWARE AVAILABLE ON INTERNET CAN HELP YOU. WE ONLY HAVE
SOLUTION TO YOUR PROBLEM.

 

WE GATHERED HIGHLY CONFIDENTIAL/PERSORNAL DATA. THESE DATA
ARE CURRENTLY STORED ON A PRIVATE SERVER. THIS SERVER WILL BE
IMMEDIATELY DESTROYED AFTER YOUR PAYMENT. WE ONLY SEEK MONEY
AND DO NOT WANT TO DAMAGE YOUR REPUTATION. IF YOU DECIDE TO
NOT PAY, WE WILL RELEASE THIS DATA TO PUBLIC OR RE-SELLER.

 

YOU WILL CAN SEND US 2-3 NON-IMPORTANT FILES AND WE WILL
DECRYPT IT FOR FREE TO PROVE WE ARE ABLE TO GIVE YOUR FILES
BACK.

 

Contact us for price and get decryption software.

 

hxxp://gvlay6u4g53rxdi5.onion/21-AEq6wCPd46l6IOoStWGhsNP0Ge7KQdlT-sCA310qjjPIJR7GKwL7V2qKLClmeeVxX
* Note that this server is available via Tor browser only

 

Follow the instructions to open the link:
1. Type the addres "hxxps://www.torproject.org" in your Internet browser. It opens the Tor site.
2. Press "Download Tor", then press "Download Tor Browser Bundle", install and run it.
3. Now you have Tor browser. In the Tor Browser open "{{URL}}".
4. Start a chat and follow the further instructions.

 

If you can't use the above link, use the email:
dec_helper@dremno.com
dec_helper@excic.com
MAKE CONTACT AS SOON AS POSSIBLE. YOUR DECRYPTION KEY IS ONLY STORED
TEMPORARLY. IF YOU DON'T CONTACT US WITHIN 72 HOURS, PRICE WILL BE HIGHER.

The appearance of Deadfiles' ransom note (GIF):

Deadfiles ransomware note appearance gif

Screenshot of Deadfiles's website:

Deadfiles ransomware website

Text presented in the website:

Start a chat and send your personal ID.

 

* look at the beginning of the file where you found this link.

 

The price will be set after communication.

 

1 BTC

 

Send 1 BTC (in ONE payment) to:
don't include transaction fee in this amount
1BkmiGWPLum8MzusqZsq6Tn7v4oUjqPLjC

 

Chat with support

Screenshot of files encrypted by Deadfiles (".deadfiles" extension):

Files encrypted by Deadfiles ransomware (.deadfiles extension)

Deadfiles ransomware removal:

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Quick menu:

Isolating the infected device:

Some ransomware-type infections are designed to encrypt files within external storage devices, infect them, and even spread throughout the entire local network. For this reason, it is very important to isolate the infected device (computer) as soon as possible.

Step 1: Disconnect from the internet.

The easiest way to disconnect a computer from the internet is to unplug the Ethernet cable from the motherboard, however, some devices are connected via a wireless network and for some users (especially those who are not particularly tech-savvy), disconnecting cables may seem troublesome. Therefore, you can also disconnect the system manually via Control Panel:

Navigate to the "Control Panel", click the search bar in the upper-right corner of the screen, enter "Network and Sharing Center" and select search result: Disconnecting computer from the Internet (step 1)

Click the "Change adapter settings" option in the upper-left corner of the window: Disconnecting computer from the Internet (step 2)

Right-click on each connection point and select "Disable". Once disabled, the system will no longer be connected to the internet. To re-enable the connection points, simply right-click again and select "Enable". Disconnecting computer from the Internet (step 3)

Step 2: Unplug all storage devices.

As mentioned above, ransomware might encrypt data and infiltrate all storage devices that are connected to the computer. For this reason, all external storage devices (flash drives, portable hard drives, etc.) should be disconnected immediately, however, we strongly advise you to eject each device before disconnecting to prevent data corruption:

Navigate to "My Computer", right-click on each connected device and select "Eject": Ejecting external storage devices

Step 3: Log-out of cloud storage accounts.

Some ransomware-type might be able to hijack software that handles data stored within "the Cloud". Therefore, the data could be corrupted/encrypted. For this reason, you should log-out of all cloud storage accounts within browsers and other related software. You should also consider temporarily uninstalling the cloud-management software until the infection is completely removed.

Identify the ransomware infection:

To properly handle an infection, one must first identify it. Some ransomware infections use ransom-demand messages as an introduction (see the WALDO ransomware text file below).

Identify ransomware-type infection (step 1)

This, however, is rare. In most cases, ransomware infections deliver more direct messages simply stating that data is encrypted and that victims must pay some sort of ransom. Note that ransomware-type infections typically generate messages with different file names (for example, "_readme.txt", "READ-ME.txt", "DECRYPTION_INSTRUCTIONS.txt", "DECRYPT_FILES.html", etc.). Therefore, using the name of a ransom message may seem like a good way to identify the infection. The problem is that most of these names are generic and some infections use the same names, even though the delivered messages are different and the infections themselves are unrelated. Therefore, using the message filename alone can be ineffective and even lead to permanent data loss (for example, by attempting to decrypt data using tools designed for different ransomware infections, users are likely to end up permanently damaging files and decryption will no longer be possible even with the correct tool).

Another way to identify a ransomware infection is to check the file extension, which is appended to each encrypted file. Ransomware infections are often named by the extensions they append (see files encrypted by Qewe ransomware below).

Identify ransomware-type infection (step 2)

This method is only effective, however, when the appended extension is unique - many ransomware infections append a generic extension (for example, ".encrypted", ".enc", ".crypted", ".locked", etc.). In these cases, identifying ransomware by its appended extension becomes impossible.

One of the easiest and quickest ways to identify a ransomware infection is to use the ID Ransomware website. This service supports most existing ransomware infections. Victims simply upload a ransom message and/or one encrypted file (we advise you to upload both if possible).

Identify ransomware-type infection (step 3)

The ransomware will be identified within seconds and you will be provided with various details, such as the name of the malware family to which the infection belongs, whether it is decryptable, and so on.

Example 1 (Qewe [Stop/Djvu] ransomware):

Identify ransomware-type infection (step 4)

Example 2 (.iso [Phobos] ransomware):

Identify ransomware-type infection (step 5)

If your data happens to be encrypted by a ransomware that is not supported by ID Ransomware, you can always try searching the internet by using certain keywords (for example, ransom message title, file extension, provided contact emails, cryptowallet addresses, etc.).

Search for ransomware decryption tools:

Encryption algorithms used by most ransomware-type infections are extremely sophisticated and, if the encryption is performed properly, only the developer is capable of restoring data. This is because decryption requires a specific key, which is generated during the encryption. Restoring data without the key is impossible. In most cases, cyber criminals store keys on a remote server, rather than using the infected machine as a host. Dharma (CrySis), Phobos, and other families of high-end ransomware infections are virtually flawless, and thus restoring data encrypted without the developers' involvement is simply impossible. Despite this, there are dozens of ransomware-type infections that are poorly developed and contain a number of flaws (for example, the use of identical encryption/decryption keys for each victim, keys stored locally, etc.). Therefore, always check for available decryption tools for any ransomware that infiltrates your computer.

Finding the correct decryption tool on the internet can be very frustrating. For this reason, we recommend that you use the No More Ransom Project and this is where identifying the ransomware infection is useful. The No More Ransom Project website contains a "Decryption Tools" section with a search bar. Enter the name of the identified ransomware, and all available decryptors (if there are any) will be listed.

Searching for ransomware decryption tools in nomoreransom.org website

Restore files with data recovery tools:

Depending on the situation (quality of ransomware infection, type of encryption algorithm used, etc.), restoring data with certain third-party tools might be possible. Therefore, we advise you to use EaseUS Data Recovery Wizard Pro. This tool supports over a thousand data types (graphics, video, audio, documents, etc.) and it is very intuitive (little knowledge is necessary to recover data).

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EaseUS Data Recovery Wizard Pro

By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Trial version of EaseUS Data Recovery Wizard Pro is capable of scanning drives and listing recoverable files - to restore them, you must purchase a license.

Step 1: Perform a scan.

Hover your mouse over the partition you wish to scan and select "Scan". You can also select a specific folder, or click shortcut icons to scan the Desktop or Recycle Bin: Scanning the storage drive with EaseUS Data Recovery Wizard PRO (step 1)

Wait for EaseUS Data Recovery Wizard Pro to complete the scan. The scanning duration depends on the volume of files (both in quantity and size) that you are scanning (for example, several hundreds gigabytes could take over an hour to scan). Therefore, be patient during the scanning process. We also advise against modifying or deleting existing files, since this might interfere with the scan. If you add additional data (for example, downloading files/content) while scanning, this will prolong the process: Scanning the storage drive with EaseUS Data Recovery Wizard PRO (step 2)

Step 2: Recover data.

Once the process is complete, select the folders/files you wish to restore and simply click "Recover". Note that some free space on your storage drive is necessary to restore data. Note also that the trial version of EaseUS Data Recovery Wizard Pro is only capable of scanning drives and listing recoverable files - to restore them, you must purchase a license: Recovering data with EaseUS Data Recovery Wizard Pro

Step 3: Save the scan session (optional).

We recommend that you save the scanning session once you have completed recovery, in case you decide to recover additional files later. Simply click the "Save Scan Session" icon in the upper-right corner of the screen and choose the location for the file to be saved. This will save a lot of time, since you will not need to re-scan the storage drive the next time you wish to restore something. Bear in mind, however, that data removed after the scanning session has finished will not be listed: Saving scan session in EaseUS Data Recovery Wizard Pro

Create data backups:

Proper file management and creating backups is essential for data security. Therefore, always be very careful and think ahead.

Partition management: We recommend that you store your data in multiple partitions and avoid storing important files within the partition that contains the entire operating system. If you fall into a situation whereby you cannot boot the system and are forced to format the disk on which the operating system is installed (in most cases, this is where malware infections hide), you will lose all data stored within that drive. This is the advantage of having multiple partitions: if you have the entire storage device assigned to a single partition, you will be forced to delete everything, however, creating multiple partitions and allocating the data properly allows you to prevent such problems. You can easily format a single partition without affecting the others - therefore, one will be cleaned and the others will remain untouched, and your data will be saved. Managing partitions is quite simple and you can find all necessary information on Microsoft's documentation web page.

Data backups: The most reliable backup method is to use an external storage device and keep it unplugged. Copy your data to an external hard drive, flash (thumb) drive, SSD, HDD, or any other storage device, unplug it and store it in a dry place away from sun and extreme temperatures. This method is, however, quite inefficient, since data backups and updates need to be made regularly. You can also use a cloud service or remote server. Here, an internet connection is required and there is always the chance of a security breach. Therefore, you should consider using an application to create data backups locally.

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EaseUS Todo Backup

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We recommend using the EaseUS Todo Backup application. The "Home" edition of EaseUS Todo Backup is usually more than adequate for regular users, however, the "Business" edition is more suitable for companies and large computer networks. The EaseUS Todo Backup application provides extensive data protection features. You can easily create backups, and encrypt and compress them for enhanced protection and storage saving purposes. It also allows you to set backup schedules, create bootable devices, and restore the system if a crash occurs. You can easily choose where to store the created backup: locally; uploaded to an external drive; FTP; cloud storage, or elsewhere. In summary, EaseUS Todo Backup is an all-in-one tool, which provides all features required to properly backup your data.

Creating a data backup:

The backup process is virtually identical regardless of the item (file, partition, entire system) you wish to backup. Taking the File Backup feature as an example:

Step 1: Choose which item to backup.

Click on the "Menu" icon in the upper-left corner of the screen to reveal the menu and select "File Backup": Creating data backups with EaseUS Todo Backup tool (step 1)

Select the files you want to backup. You can also enter a name and description of the backup that will be created: Creating data backups with EaseUS Todo Backup tool (step 2)

Step 2: Change the default settings.

The EaseUS Todo Backup application provides a variety of additional options that can be added/modified while creating the backup. For example, you can encrypt data (add a password), select the compression rate (how much the backup should be compressed), performance (how many system resources should be allocated), add an email notification (you receive an email once the process is complete) and so on.

To open the options window, click the "Backup options" button in the lower-left corner of the screen: Creating data backups with EaseUS Todo Backup tool (step 3)

Select the settings you want to change and click "Save". You can also reset your changes by clicking "Reset to initial settings": Creating data backups with EaseUS Todo Backup tool (step 4)

Step 3: Select the backup destination.

As mentioned above, EaseUS Todo Backup allows you to choose where backups are saved - locally or externally.

Click the "Browse..." button and select the location you want the backup to be saved: Creating data backups with EaseUS Todo Backup tool (step 5)

Step 4: Safety measures and process completion.

Depending on the location you have chosen, there are a number of measures you should or should not take. If you are uploading to an internet-connected location (for example, Cloud storage, FTP, etc.), be sure to maintain your internet connection, otherwise you will have to start again. The same applies to external storage devices - do not unplug them until the process is complete.

The progress bar displays estimated time remaining until completion. Large backups (hundreds of gigabytes) can take hours to create (depending on storage device speed, internet connection, etc.). Therefore, the application also allows you to optionally choose what the system should do (shut down, sleep or hibernate) once the process has finished: Creating data backups with EaseUS Todo Backup tool (step 6)

The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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