Avoid infecting your system through fake "EniGaseLuce" emails

Also Known As: Ursnif virus
Type: Trojan
Distribution: Low
Damage level: Severe

"EniGaseLuce" email virus removal guide

What is the "EniGaseLuce" scam email?

"EniGaseLuce email virus" refers to a spam campaign, spreading the Ursnif trojan. The term "spam campaign" defines a mass-scale operation, during which thousands of deceptive emails are sent. The scam emails distributed through this campaign, claim that recipients have an unpaid bill for the services of "EniGaseLuce". Eni gas e luce is the name of the Italian gas and electricity provider for homes and businesses. It must be emphasized that these letters are in no way associated with Eni gas e luce and all of the information provided by them - is false. The purpose of them is to trick recipients into opening the infectious file attached to them, which would trigger the infection process (i.e. download/installation) of Ursnif. This malware is designed to steal a variety of sensitive information from compromised systems.

EniGaseLuce malware-spreading email spam campaign

The fake "EniGaseLuce" emails (subject/title "Primo Richiesta di pagamento Parcella 8336"; may vary) are disguised as payment requests from Eni gas e luce; while the name of this company is not present in the body of the letters - they do contain its logo. According to a rough translation, the emails inform recipients that they have an unpaid bill that needs to be addressed. The letters detail the possible payment methods and claim that the attached document contains the invoice. As mentioned in the introduction, these emails are illegitimate. Hence, instead of containing the proclaimed information, the attached file contains Ursnif malware. When this virulent document is opened (specifically, after macro commands are enabled) - the infection process of the trojan is initiated.

The primary purpose of Ursnif is data theft. Following successful infiltration, this malicious program targets system and user data, information relating to browsing activity, log-in credentials (i.e. IDs, usernames and passwords) saved on browsers and other applications, as well as key strokes (keylogging). Other features of this trojan include restarting the system, taking screenshots and infiltrating/executing files. The latter is particularly heinous, as this ability can be used to cause chain infections (i.e. download/install) additional malware; e.g. ransomware, cryptominers, and so on. To summarize, by trusting the "EniGaseLuce" scam emails, users can experience system infections, financial losses, severe privacy issues and even identity theft. If it is suspected or known that the Ursnif trojan (or other malware) has already infected the system - an anti-virus must be used to remove it immediately.

Threat Summary:
Name Ursnif virus
Threat Type Trojan, password-stealing virus, banking malware, spyware.
Hoax Scam emails claim recipients have an unpaid bill
Disguise Eni gas e luce
Attachment(s) pagat_7704553.doc (filename may vary)
Detection Names BitDefender (VB:Trojan.Valyria.3412), AegisLab (Trojan.MSWord.Generic.4!c), McAfee-GW-Edition (BehavesLike.Downloader.cc), Tencent (Heur.MSWord.Downloader.d), Full List Of Detections (VirusTotal)
Symptoms Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.
Payload Ursnif
Distribution methods Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.
Damage Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
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To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

"Universal Medical Equipment", "Findomestic Email Virus", "Request For Payment" and "MSC Email Virus" are some examples of other malware-proliferating spam campaigns. Deceptive emails are usually presented as "official", "important", "urgent", "priority" or similar. Aside from spreading malicious software, spam campaigns also used for phishing and various other scams. Due to the relative prevalence of such mail, it is recommended to exercise caution with incoming emails.

How did "EniGaseLuce email virus" infect my computer?

Systems are infected via malicious files spread through spam campaigns. The emails contain download links of infectious files and/or the files are attached to the letters. Virulent files can be in various formats (e.g. Microsoft Office and PDF documents, archives, executables, JavaScript, etc.) and when they are executed, run or otherwise opened - malware download/installation is jumpstarted. For example, Microsoft Office documents cause infections by executing malicious macro commands. In Microsoft Office versions released before 2010 - macros are executed the moment a document is opened. Versions released after 2010 have "Protected View" mode, which asks users to enable macro commands (i.e. to enable editing/content). Therefore, infection processes can only begin after macros are manually enabled.

How to avoid installation of malware?

To avoid malware spread through spam mail, it is expressly advised against opening suspicious and/or irrelevant emails - especially, any attachments or links found in them. It is recommended to always use Microsoft Office versions released after 2010. Malicious programs are not spread exclusive via spam campaigns, they are also distributed through untrustworthy download channels (e.g. unofficial and free file-hosting websites, Peer-to-Peer sharing networks and other third party downloaders), illegal activation tools ("cracks") and fake updates. Therefore, it is important to download from official/verified sources, activate and update software with tools/functions provided by legitimate developers. To protect device integrity and user privacy, it is crucial to have a dependable anti-virus/anti-spyware suite installed. These programs have to be kept up-to-date, used to run regular system scans and to remove detected/potential threats. If you've already opened "EniGaseLuce Email Virus" attachment, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.

Text presented in the "EniGaseLuce" scam email letter:

Subject: Primo Richiesta  di pagamento   Parcella 8336

 

Gentile cliente, da un accertamento contabile ci risulta che la fattura
numero 8296778
del 14/10/2020 scaduta il 12/11/2020 , alla data odierna non risulta ancora da Voi saldata.
Vi richiediamo pertanto di regolarizzare al più presto la vostra
posizione contabile , ricordandovi a tal proposito che, il suddetto pagamento può essere
disposto tramite bonifico bancario utilizzando l'IBAN indicato in
Fattura oppure , a mezzo assegno bancario o circolare.
Potrà prendere visione della Fattura e gli estremi per il pagamento mediante il archivio in allegato.
Vi ringraziamo per l'attenzione e vi porgiamo cordiali saluti.

Malicious attachment distributed via "EniGaseLuce" spam campaign ("pagat_7704553.doc"):

Malicious attachment (pagat_7704553.doc) distributed through EniGaseLuce spam campaign

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

 

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.

How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

 

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Ursnif virus QR code
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