Bill of lading email virus removal guide
What is Bill of lading email virus?
As a rule, malspam emails are disguised as official letters from legitimate companies, organizations and contain a website link or attachment. Cyber criminals send such emails with a purpose to trick recipients into infecting their computers with malware. This particular malspam email is used to distribute a piece of trojan-type malware called Dridex.
This email is disguised as a letter from Freightquote and it contains an attachment, supposedly a bill of lading. Freightquote is a legitimate company, an online transportation broker of freight services and it has nothing to do with this email. The file attached to this email not a legitimate document, it actually is a malicious document that is designed to install Dridex.
Dridex is the name of a malicious software that is designed to log keystrokes (record keyboard input). Typically, cyber criminals use malware of this type to steal sensitive information. For example, login credentials (usernames, email addresses, passwords), credit card details, social security numbers, etc. In other words, to steal information that could be used to make fraudulent purchases, transactions, steal identities, personal account and/or for other malicious purposes. Therefore, it is strongly recommended not to trust irrelevant emails that contain links or attachments, and more importantly, not to open links or files in such emails.
|Threat Type||Trojan, password-stealing virus, banking malware, spyware.|
|Hoax||Letter from Freightquote|
|Attachment(s)||BOL_571592.xlsm (its name may vary)|
|Detection Names (Malicious Attachment)||Avast (Script:SNH-gen [Trj]), BitDefender (VBA:Logan.902), ESET-NOD32 (A Variant Of VBA/TrojanDownloader.Agent.VEF), Kaspersky (HEUR:Trojan.MSOffice.Alien.gen), Microsoft (TrojanDownloader:O97M/Dridex.BK!MTB), Full List Of Detections (VirusTotal)|
|Symptoms||Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.|
|Distribution methods||Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.|
|Damage||Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
A couple of examples of other similar malspam emails are "Order Confirmation Email Virus", "EniGaseLuce Email Virus" and "Universal Medical Equipment Email Virus". As mentioned in the previous paragraphs, in most cases such emails are designed to look like official letters from existing, legitimate companies, organizations, or other entities and are used for the same purpose - to trick recipients into downloading and opening a malicious file that is designed to infect computers with some malware. Examples of malware that was or still is distributed this way are Agent Tesla, TrickBot, Ursnif.
How did "Bill of lading email virus" infect my computer?
How to avoid installation of malware?
Software should be downloaded from official, legitimate sites and through direct links. Operating system and installed software has to be updated and/or activated only with implemented functions and/or tools that are designed by its official developers. It is never safe to use other (unofficial, third party) tools for that. Also, it is not legal to use such tools to activate licensed software, or use installers for pirated/hacked software. Furthermore, attachments and links in irrelevant emails that are sent from suspicious, unknown addresses should not be opened. Computers should be scanned for malware and other threats regularly, and it should be done by using an up-to-date antivirus or anti-spyware suite. If you've already opened "Bill of lading email virus" attachment, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.
Text in this malspam email letter:
Please view and print the attached bill of lading.
O: 816.949.6842 x6842 | F: 913.643.9252
Customer Service Team | o: 800.323.5441
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the sender of the e-mail. The sender of the e-mail accepts no liability for any damage caused by any virus transmitted by this email. (IP)
Malicious attachment distributed via Bill of lading malspam email:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is Bill of lading email virus?
- STEP 1. Manual removal of Dridex malware.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.