Order Confirmation Email Virus

Also Known As: Order confirmation virus
Type: Trojan
Damage level: Severe

What is Order Confirmation Email Virus?

Similar to BID PURCHASE DOCUMENT Email Virus, Swisscom Email Virus, Complaint Email Virus, and many others, "Order Confirmation Email Virus" is a spam email campaign used to proliferate a high-risk trojan called Emotet.

Cyber criminals send thousands of deceptive emails delivered with attachments that users are encouraged to open. Be aware, however, that the attached files (Microsoft Office documents) are malicious - they download and install Emotet into the system.

Order Confirmation Email Virus malware

"Order Confirmation Email Virus" campaign emails deliver messages stating that users have received invoices and encourage them to open the attachments. This is a scam.

Opened documents immediately infect systems with the Emotet virus. Note that the entire email is presented as an official order confirmation. This is common among cyber criminals.

They often claim to be employees of legitimate companies (especially large organizations) or governmental agencies. They do this to increase the number of infections - users are much more likely to open files when they are received from familiar names/email addresses.

Emotet is high-risk malware that records personal information and proliferates other viruses. It often collects logins/passwords, web browsing details, and other similar information. Furthermore, Emotet opens "backdoors" for other viruses to infiltrate the system.

Infiltrated malware might also record personal information. damage stored files, misuse system resources to mine cryptocurrencies, and so on. In summary, Emotet's presence can lead to serious privacy issues, and significant financial and data loss. If you have recently opened "Order Confirmation Email Virus" campaign attachments, your computer is likely to be infected.

Therefore, you should immediately scan it with a reputable anti-virus/anti-spyware suite and eliminate all threats.

Threat Summary:
Name Order confirmation virus
Threat Type Trojan, Password stealing virus, Banking malware, Spyware
Symptoms Trojans are designed to stealthily infiltrate victim's computer and remain silent thus no particular symptoms are clearly visible on an infected machine.
Distribution methods Infected email attachments, malicious online advertisements, social engineering, software cracks.
Damage Stolen banking information, passwords, identity theft, victim's computer added to a botnet.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
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The Internet is full of trojan-type viruses that share similarities with Emotet. TrickBot, FormBook, and LokiBot - these are just some examples from many.

As with Emotet, these viruses are also proliferated using spam email campaigns. Furthermore, they can also record sensitive information and distribute other malware (e.g., ransomware).

Therefore, all trojan-type viruses pose a significant threat to your privacy and web browsing safety. You should eliminate them immediately.

How did Order Confirmation Email Virus infect my computer?

As mentioned, "Order Confirmation Email Virus" emails come together with malicious Microsoft Office documents. Immediately after opening these files, users are asked to enable macro commands, otherwise the content will not be displayed properly.

In doing so, users grant attachments permission to execute commands that stealthily download and install Emotet. This malware distribution method is simple and effective, however, it has a major flaw - attachments are unable to download malware if the user is not using Microsoft Office.

If, for example, the .doc file is opened using an application other than MS Word, the malware will not be downloaded. Emotet targets the Microsoft Windows Operating System only and, therefore, users of other platforms are safe.

How to avoid installation of malware?

Lack of knowledge and careless behavior are the main reasons for computer infections. The key to safety is caution. Therefore, pay close attention when browsing the Internet. We strongly recommend that you think twice before opening email attachments.

Files that are irrelevant or have been received from a suspicious/unrecognizable email address should never be opened. In addition, have a reputable anti-virus/anti-spyware suite installed and running.

These tools detect and eliminate infectious files before they perform malicious actions. If you have already opened an "Order Confirmation Email Virus" attachment, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "Order Confirmation Email Virus" email messages:

Subject: Order Confirmation
Hello, Miss
Your order is now safely with us. The details of your order are below.
Your order confirmation is below. Thank you again for your business.
Shipping Information:
Details for order 81MU-56704
For detailed information, quick order adjustment or cancellation, please
use the special link form provided below

Subject: Order Confirmation
Hi Please find attached, your invoice number 0761910
Kind Regards,
Kerry Blanton

Malicious attachment distributed via "Order Confirmation Email Virus" spam campaign:

Malicious attachment distributed through Order Confirmation Email Virus spam campaign

Emotet trojan process in Windows Task Manager:

Emotet trojan

Another example of "Order Confirmation" email scam - this one tries to trick computer users into calling a number presented in this fake email:

order confirmation email scam example 2

Text presented in this scam email:

Dear Customer,Thank you for your order. We will send a confirmation when your order ships. Your estimated delivery date is indicated below.

For any assistance, Call our Customer Service Toll-Free Number      +1 (951) 708-0347                                                                                                                    
Arriving:- 23,Wednesday, DECEMBER,2020

Your shipping speed:-
Express Delivery, FREE with Prime

View or manage order    
Your order will be sent from:-

154 Stonegate CIR
Shelbyville, TN 371160, USA

Order Details
Order ID :: 0348-625912-505

Placed on DECEMBER,21, 2020

P.S. If you did not place this order please call us on +1 (951) 708-0347

MicroSoft Surface Laptop 3 - 13.5" Touch Screenn -                 $555.99                             
Intel COre i7 - 16GB Memory - 1TB Solid State
Drive (Latest Model) Matte Black
Electronic Product
Sold By: Amaze Tails Black
Item Subtotal    $555.99
Shipping & Handling    $4.17
Order Confirmation


Need to make changes to your order? Visit our Toll-free number for more information If you use a mobile device. you can receive notification about the delivery of your pakage and track it from our free amazon app. Some products have a limited quantity available for purchase. Please see the products detail page for the quantity. Any orders which exceed this quantity will be automatically cancelled

We hope to see you soon.

Yet another order confirmation-themed spam email promoting a malicious MS PowerPoint file:

Order Confirmation-themed spam email (2021-05-25)

Text presented within:

Subject: RE: Repeat Order for Multi Tech


Good morning once again,
We have not been communicated since the last order in Ending 2020 due to the Pandemic but we are planning to take the same other again.

My colleague that usually take order with you is on maternity leave for now So i will be dealing with you for now. We want you to know that our last order with you was okay and right now we have decided to repeat that same order, so kindly please find attached to repeat order number PO#H11204

Also check and confirm the best ETD for the order. We hope you can give us the best prices so we can continue our long term relationship.

Thank you,
Kind Regards,

Andika Suningsih

Chief Accounting

PT. MultiTech
jl. R.A Kartini No. 77 - Cirebon 45123,
Jawa Barat,

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Quick menu:

How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows.

If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1 Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK.

During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup.

Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button.

In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options".

In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck the "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files.

After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer.

Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills.

If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections.

As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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