Outgoing Mail Error scam removal guide
What is Outgoing Mail Error scam?
It is popular among cybercriminals to use email as a tool to trick users into extracting personal information. Email using deception to obtain sensitive details is called a phishing email. As a rule, it contains a website link leading to a deceptive website asking to provide login credentials (e.g., usernames, email addresses, passwords), credit card details, or other sensitive information. It is important to mention that to trick recipients into providing information, cybercriminals pretend to be legitimate companies, organizations, or other entities. This phishing email is disguised as a notification from the email service provider.
Cybercriminals behind this phishing email attempt to trick recipients into believing that there is a problem with their email account. They claim that five messages got "stuck" due to a server error and encourage recipients to resend those emails by logging into their email account via the provided website. That deceptive website asks to enter an email address and password (email account login credentials). It is clear that cybercriminals behind this email seek to steal login credentials for email accounts. Usually, cybercriminals check hijacked accounts for messages containing personal information, or they use them to spread spam or malspam (emails with malicious attachments, links), trick other users into transferring them money, or providing personal information. It is also common that cybercriminals monetize stolen accounts/login credentials by selling them to third parties (other cybercriminals) on the darkweb or through other channels. One more important detail about stolen login credentials is that cybercriminals could use them to access other accounts. It works when users use the same login credentials for more than one account.
|Name||Outgoing Mail Error Scam|
|Threat Type||Phishing, Scam, Social Engineering, Fraud|
|Fake Claim||Emails cannot be sent due to server error|
|Disguise||Notification from the email service provider|
|Symptoms||Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.|
|Distribution methods||Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.|
|Damage||Loss of sensitive private information, monetary loss, identity theft.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
As mentioned in the first paragraph, it is common among cybercriminals to use phishing emails (and websites) to obtain personal information. A couple of examples of other emails of this type are "Verify Your Email Account Scam", "Secure Your Email Scam", and "LinkedIn Email Scam". As mentioned in the first paragraph, most cybercriminals disguise their emails as important, official letters from legitimate companies. It is important to know that emails can be used not only to extract personal information but also to distribute malicious software. "Walmart Email Virus" and "SALAMA Email Virus" are two examples of malspam campaigns.
How do spam campaigns infect computers?
How to avoid installation of malware?
It is advisable not to use Peer-to-Peer networks (like torrent clients, eMule), unofficial web pages, third-party downloaders (and installers), and so on as tools to download or install any programs or files. Software, files should come from official websites and via direct links. Another important thing is to update and activate installed software using implemented functions (or tools) that its official developers have created. Third-party, unofficial tools often are designed to infect computers with malware. Besides, it is not legal to activate software with unofficial ('cracking') tools. Furthermore, website links and attachments in irrelevant emails should not be opened, especially when they are included in emails sent from unknown, suspicious addresses. It is common that emails of this kind are used to trick recipients into infecting installing malicious software. Additionally, a computer should be scanned for viruses regularly, and it should be done using a reputable antivirus or anti-spyware software. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.
Text presented in the Outgoing Mail Error phishing email:
Subject: Outgoing Message Delivery Failure (Imap Error)
Outgoing Mail Error
- to server error, 5 new mails you sent from ******** are stucked in pcrisk.com
Release below to re-send all stuck emails to the destination boxes.
This is a mandatory pcrisk.com webmail service sent to ********
Screenshot of the phishing website used to steal login credentials:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is Outgoing Mail Error scam?
- STEP 1. Manual removal of possible malware infections.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.