Avoid getting scammed by the fake "DHL Undelivered Package" email

Also Known As: possible malware infections
Damage level: Medium

What is "DHL Undelivered Package email scam"?

"DHL Undelivered Package email scam" refers to a spam campaign. These letters are disguised as notifications concerning an undelivered package from DHL. It must be emphasized that these scam emails are in no way related to the genuine international courier, package delivery, and mail service provider.

This spam mail aims to generate revenue at user expense. Hence, by trusting these emails - recipients can experience various severe issues.

DHL Undelivered Package email spam campaign

"DHL Undelivered Package email scam" in detail

The "DHL Undelivered Package" scam emails claim that "DHL" was supposedly unable to deliver a package due to problems with the provided address. Therefore, recipients are requested to provide a viable address and pay the processing fees. As mentioned in the introduction, these letters are fake. Hence, all of the information provided by them is false.

Typically, such spam emails operate as phishing scams, i.e., by tricking users into disclosing sensitive information (e.g., online account usernames/passwords, personally identifiable details, finance-related data, etc.). The collected data is then monetized by being sold to third-parties (potentially, cyber criminals) and/or used to craft personalized scams.

To elaborate, stolen communication accounts (e.g., emails, social media, etc.) can be used to proliferate malware or steal the owner's identity and ask for loans from contacts. Finance-related accounts (e.g., online banking, e-commerce, etc.) can be used for fraudulent transactions and/or online purchases.

What is more, some letters like "DHL Undelivered Package" promote scam pages that request users to make bogus payments (e.g., for shipping, storage, subscription, etc.). Scammers often ask the transactions to be made via dubious payment gateways, which record banking account details and credit card numbers entered into them.

In summary, by trusting the "DHL Undelivered Package" scam emails, users can experience serious privacy issues, financial losses, and even identity theft.

Threat Summary:
Name DHL Undelivered Package Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Scam emails claim a package was undelivered due to address-related issues, which need to be fixed and a processing fee paid.
Disguise Scam emails are disguised as letters from DHL.
Related Domains larayniere[.]com
Detection Names (larayniere[.]com) N/A (VirusTotal)
Serving IP Address (larayniere[.]com)
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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Spam campaigns in general

"This Is The Last Reminder", "Outlook Email Quota", "I Am A Programmer And Hacked Your Computer 3 Months Ago", and "SF Express Email Scam" are a couple examples of spam campaigns. These letters are usually presented as "official", "urgent", and similar.

Aside from phishing and other scams, deceptive emails can also spread malware (e.g., trojans, ransomware, etc.). Therefore, it is strongly advised to exercise caution with incoming emails and messages.

How do spam campaigns infect computers?

Malware is proliferated via infectious files, which can be attached to and/or linked inside the spam emails. These files can be in various formats, e.g., PDF and Microsoft Office documents, archives (ZIP, RAR, etc.), executables (.exe, .run, etc.), JavaScript, and so on. Virulent files trigger malware download/installation - when they are opened.

For example, Microsoft Office documents infect systems by executing malicious macro commands. This process begins the moment a document is opened in Microsoft Office versions released before 2010. Later versions have "Protected View" mode, which prevents immediate macro execution; instead, users can manually enable macro commands (i.e., editing/content).

How to avoid installation of malware?

Suspicious and irrelevant emails must not be opened, especially any attachments or links present in them. It is recommended to only use Microsoft Office versions released after 2010.

Aside from spam campaigns, malware is also distributed via dubious download channels, e.g., unofficial and freeware sites, Peer-to-Peer sharing networks, etc.), illegal activation tools ("cracks"), and fake updates. Therefore, it is advised to only download from official/verified sources and activate/update programs with tools provided by genuine developers.

It is paramount to have a dependable anti-virus installed and kept updated. This software has to be used to run regular system scans to and remove detected threats. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "DHL Undelivered Package" scam email letter:

Subject: Attention: Undelivered Package




Dear client,


We tried to deliver your package on friday September 3th. Unfortunately, we were not able to locate the address provided by the sender.


Your package is now being safely stored in our warehouse.


To receive your item, please follow the link below to update your delivery address and pay the extra $1.49 processing fees.


Update your information


2021 © - all rights reserved
74399 Broadway, New York, NY 13498
Unsubscribe here

Appearance of the "DHL Undelivered Package" scam email (GIF):

DHL Undelivered Package scam email appearance (GIF)

Screenshot of the website promoted by the "DHL Undelivered Package" spam campaign:

DHL Undelivered Package scam email promoted website

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Quick menu:

How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows.

If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup.

Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings".

Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options".

In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs.

These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software. To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

Frequently Asked Questions (FAQ)

Why did I receive this email?

Spam emails are never personal. Scammers and cyber criminals send them in mass-scale campaigns - with the hope that some recipients will fall for them.

I have provided my personal information when tricked by a spam email, what should I do?

If you've disclosed account credentials, immediately change all passwords and contact the official support of potentially compromised accounts. If you've provided other sensitive information (e.g., ID card details, credit card numbers, etc.) - contact the relevant authorities without delay.

I have read a spam email but didn't open the attachment, is my computer infected?

Spam emails infect systems through malicious attachments or links present in them. Therefore, by simply opening and reading a scam email - you have not triggered malware download/installation.

I have downloaded and opened a file attached to a spam email, is my computer infected?

Whether a system infection occurred - depends on what format the attached file was. If it was an executable - most likely, yes. However, you may have avoided an infection - if it was a document (e.g., .pdf, .doc, etc.), as such files often require additional actions to initiate malware download/installation.

Will Combo Cleaner remove malware infections present in email attachments?

Yes, Combo Cleaner is able to detect and eliminate most known malware infections. However, running a full system scan is crucial - since high-end malware typically hides deep within the system.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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