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How to recognize scams like Host Europe phishing email?

Also Known As: possible malware infections
Damage level: Medium

What is Host Europe email scam?

The purpose of most phishing emails is to trick recipients into providing personal information (usually through a provided website). These emails often are disguised as letters from legitimate companies or other entities. Scammers behind this email posing as Host Europe - a German company that serves as a web hosting provider.

Host Europe email scam email spam campaign

Host Europe phishing email in detail

Scammers claim that the account hosted by Host Europe has been disabled due to recent activities, and access to it can be restored through the provided "Confirm" hyperlink. That link opens a fake Host Europe login website asking to provide an email (or username) and a password.

Scammers attempt to trick recipients into providing login credentials that could be used to access Host Europe and possibly other accounts (if the same login credentials can be used to access them). Depending on the type of hijacked accounts, they could be used to make fraudulent purchases, transactions, steal identities, and other malicious purposes.

Threat Summary:
Name Host Europe Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Host Europe account has been disabled
Related Domain moukaddemconstruction[.]com
Detection Names (moukaddemconstruction[.]com) Fortinet (Phishing), Full List Of Detections (VirusTotal)
Disguise Important notification from Host Europe
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
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Phishing emails in general

Emails used to trick recipients into providing personal information can have real logos in them, contain real addresses, etc. Usually, recipients are asked to open a website and provide usernames, passwords, credit card details, and other information on it. More examples of similar of "Network Solutions", "Email Removal Notice", "Sparkasse".

Also, cybercriminals can use emails to deliver computer infections. The key difference between phishing emails and malicious emails is that the second type of emails contain a malicious website link or attachment.

How do spam campaigns infect computers?

Users infect computers through emails by opening malicious MS Office documents, PDF documents, executable files, JavaScript files, or other files designed to inject malware. Usually, files attached to emails of this type are presented as important, urgent documents.

Malicious documents opened with MS Office 2010 and later versions do not infect computers unless users enable macros commands (content or editing) in them. Older MS Office versions do not include the Protected View mode. Thus, malicious documents opened with those versions infect systems without asking permission to enable macros.

How to avoid installation of malware?

Do not open files or links in irrelevant emails received from unknown senders. There is a high chance that emails of this type (their content) will be malicious. Download files, programs from official pages and via direct links. Update and activate installed programs using tools provided by their official developers. Never use third-party tools for that - can contain malware.

Also, have a reliable antivirus or anti-spyware program installed on a computer and run systems scans regularly. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the Host Europe email:

Subject: New message lmportant lD#65260415412561154154450045


Host Europe

Your Account has been disabled,

Due to recent activities on your account, we placed a temporary suspension untill you verify your account.
For your security, follow the steps below.

Verification

To restore your account and continue the use and stop further disabling of your account.
Click the link to restore and protect your accounts online.
 
Confirm

Fake Host Europe page asking to provide usarname/email address and password:

host europe email scam phishing website

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available. Combo Cleaner is owned and operated by Rcs Lt, the parent company of PCRisk.com read more.

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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows.

If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

Malware process running in the Task Manager

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

Autoruns application appearance

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Run Windows 7 or Windows XP in Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup.

Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings".

Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Run Windows 8 in Safe Mode with Networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options".

In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

Run Windows 10 in Safe Mode with Networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

Extract Autoruns.zip archive and run Autoruns.exe application

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Refresh Autoruns application results

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

Delete malware in Autoruns

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

Search for malware and delete it

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs.

These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software. To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

Frequently Asked Questions (FAQ)

Why did I receive this email?

In most cases, phishing emails are not personal. Scammers send the same email to many people hoping that someone will fall for it/provide personal information.

I have provided my personal information when tricked by this email, what should I do?

It depends on the information. Recipients who have provided any account login credentials (like usernames, email addresses, passwords) should change all passwords immediately. Recipients who have provided other personal information, (for example, credit card details, social security numbers) should contact corresponding authorities as soon as possible.

If an email had a file attached to it but didn't open the attachment, is my computer infected?

File or links in emails sent to deliver malware do not infect computers unless recipients open them. Computers get infected through links when recipients open downloaded malicious file.

Will Combo Cleaner remove malware infections that were present in email attachment?

Yes, Combo Cleaner is capable of detecting and eliminating almost all known malware infections. It is recommended to scan the system using a full system scan since malicious programs can be capable of hiding deep in the operating system.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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