Avoid getting scammed by fake "Chase - Access Restricted" emails

Also Known As: "Chase - Access Restricted" phishing email
Damage level: Medium

What kind of email is "Chase - Access Restricted"?

After examining the "Chase - Access Restricted" email, we determined that it is fake. It claims that unusual activity was detected on the recipient's online bank account. The goal is to deceive them into disclosing their account log-in credentials to a phishing site.

It must be emphasized that this spam email is in no way associated with the real JPMorgan Chase Bank, N.A.

Chase - Access Restricted email spam campaign

"Chase - Access Restricted" email scam overview

The spam email with the subject "Security Alert - Unusual Activity Detected June 20, 2024" (may vary) is presented as a notification from Chase Bank. The letter informs that the recipient's bank account has been marked as inactive and restricted. This was prompted by an unusual debit/credit card purchase. The user is instructed to reactivate their account by validating its information.

As mentioned in the introduction all the information provided in this email is false, and this mail is not associated with the actual Chase Bank.

At the time of research, the "Review" button in this letter redirected to a nonfunctional webpage. Keep in mind that this could be fixed in potential future releases of this spam campaign (i.e., emails will redirect to operational sites). It is most likely that "Chase - Access Restricted" was intended to promote a phishing website disguised as the Chase account sign-in page.

Phishing sites record the information provided to them. Exposing your log-in credentials allows cyber criminals to steal the corresponding account(s).

Finance-related accounts can be used to make fraudulent transactions or online purchases. What is more, they can contain personally identifiable information, which may be used for a variety of nefarious purposes.

In summary, by trusting an email like "Chase - Access Restricted" – users can experience severe privacy issues, financial losses, and even identity theft.

If you have disclosed your log-in credentials – immediately change the passwords of all possibly compromised accounts and inform their official support. Depending on the sensitivuty of the exposed information, it might also be necessary to contact the appropriate authorities.

Threat Summary:
Name "Chase - Access Restricted" phishing email
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Recipient's bank account has been restricted due to unusual activity.
Disguise Chase Bank
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
▼ Download Combo Cleaner
To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available. Combo Cleaner is owned and operated by Rcs Lt, the parent company of PCRisk.com read more.

Phishing spam campaign examples

"SSL Port Server Errors", "Someone Added You As Their Recovery", "2026 FIFA World Cup Lottery", and "Webmail - Confirm Domain Ownership" are merely some of our newest articles on phishing spam emails.

These letters primarily seek the log-in credentials of various accounts (e.g., online banking, money transferring, digital wallets, e-commerce, emails, social media, etc.), personally identifiable details, and finance-related information. However, spam mail is used to promote a wide variety of scams and even to proliferate malware.

These emails are often shoddily put together and full of grammatical/spelling mistakes, but they can also be competently made and even believably disguised as messages from legitimate companies, service providers, organizations, institutions, authorities, and other entities.

How do spam campaigns infect computers?

Spam campaigns spread malware by distributing infectious files. They can be attached to or linked inside the emails/messages. Virulent files come in various formats, e.g., archives (RAR, ZIP, etc.), executables (.exe, .run, etc.), documents (Microsoft Office, Microsoft OneNote, PDF, etc.), JavaScript, and so on.

Once a malicious file is opened – the infection chain is initiated. However, some formats require additional interaction to trigger malware download/installation. For example, Microsoft Office files need users to enable macro commands (i.e., editing/content), while OneNote documents require them to click on embedded links or files.

How to avoid installation of malware?

Incoming emails, DMs/PMs, SMSes, and other messages must be approached with caution. We advise against opening attachments or links found in dubious/irrelevant mail, as they can be harmful or infectious.

However, malware is not proliferated exclusively via spam mail. Therefore, we recommend being vigilant while browsing since fraudulent and malicious online content usually appears legitimate and innocuous.

Furthermore, all downloads must be made from official and verified sources. Another recommendation is to activate and update software using functions/tools provided by genuine developers, as illegal activation ("cracking") tools and third-party updates can contain malware.

We must emphasize the importance of having a reputable anti-virus installed and kept updated. Security programs must be used to perform regular system scans and to remove threats and issues. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "Chase - Access Restricted" spam email letter:

Subject: Security Alert - Unusual Activity Detected June 20, 2024


Access Restricted

Your account has been marked as inactive and currently restricted:

Due to automatic system precautions
Unusual debit/credit card purchase

To activate and ensure your account is fully active with a bonus, we need you to validate your account information.


We urge you not to modify your online credentials pending account Verification.

Your privacy is important to us.


Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced IT skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available. Combo Cleaner is owned and operated by Rcs Lt, the parent company of PCRisk.com read more.

Quick menu:

Types of malicious emails:

Phishing email icon Phishing Emails

Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.

Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.

After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.

Email-virus icon Emails with Malicious Attachments

Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.

In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.

If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.

While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.

Sextortion email icon Sextortion Emails

This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.

To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.

How to spot a malicious email?

While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:

  • Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
  • Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
  • Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
  • Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.

To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows

Example of a spam email:

Example of an email spam

What to do if you fell for an email scam?

  • If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
  • If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
  • If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
  • If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using Combo Cleaner Antivirus for Windows.
  • Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.

Frequently Asked Questions (FAQ)

Why did I receive this email?

Regardless of any relevant information that they may include, spam emails are not personal. Cyber criminals distribute this mail in massive operations – hence, thousands of users receive identical or incredibly similar emails.

I have provided my personal information when tricked by this spam email, what should I do?

If you have provided your log-in credentials – change the passwords of all potentially exposed accounts and inform their official support without delay. However, if the provided information was of a different personal nature (e.g., ID card details, passport photos/scans, credit/debit card numbers, etc.) – immediately contact the corresponding authorities.

I have read a spam email but didn't open the attachment, is my computer infected?

No, merely opening/reading an email is harmless. Devices are infected when malicious attachments or links are opened/clicked.

I have downloaded and opened a file attached to a spam email, is my computer infected?

Whether the system was infected might depend on the opened file's format. It most likely was – if the file was an executable (.exe, .run, etc.). However, you might have avoided triggering the infection if it was a document (.doc, .xls, .one, .pdf, etc.). These formats may need additional user interaction (e.g., enabling macros, clicking embedded files/links, etc.) to begin downloading/installing malware.

Will Combo Cleaner remove malware infections present in email attachments?

Yes, Combo Cleaner is capable of detecting and eliminating practically all known malware infections. It must be stressed that performing a full system scan is crucial since high-end malicious software usually hides deep within systems.

▼ Show Discussion

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

Our malware removal guides are free. However, if you want to support us you can send us a donation.

About PCrisk

PCrisk is a cyber security portal, informing Internet users about the latest digital threats. Our content is provided by security experts and professional malware researchers. Read more about us.

Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Chase - Access Restricted phishing email QR code
Scan this QR code to have an easy access removal guide of "Chase - Access Restricted" phishing email on your mobile device.
We Recommend:

Get rid of Windows malware infections today:

Download Combo Cleaner

Platform: Windows

Editors' Rating for Combo Cleaner:
Editors ratingOutstanding!

[Back to Top]

To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available. Combo Cleaner is owned and operated by Rcs Lt, the parent company of PCRisk.com read more.