Your Software Copy Is Expired Scam

Also Known As: Your Software Copy Is Expired virus
Distribution: Low
Damage level: Severe

Your Software Copy Is Expired virus removal guide

What is Your Software Copy Is Expired?

Your Software Copy Is Expired is malware that locks computers and states that users' Windows copies have expired. This malware encourages users to enter a valid Product Key or contact certified Microsoft technicians via the telephone number provided (1-844-872-8686). These technicians supposedly help users to solve this issue, however, this is a complete scam.

Your Software Copy Is Expired scam

After system infiltration, this malware waits for the user to restart the system. It will then install fake Windows updates and display a screen stating that the user's Windows copy has expired and that a valid Activation Key must be entered. Be aware that these statements are merely attempts to trick users into calling the toll-free number, since entering a valid key will not solve this problem. Research shows that users who contact these dubious 'technicians' are asked to pay a $250 fee to unlock their computers, however, paying the ransom does not necessarily mean that your computer will ever be unlocked. In fact, cyber criminals collect credit card numbers and aim to generate as much revenue as possible. They are not concerned about the wishes of users whose computers have been locked. Therefore, paying the fee merely supports their malicious business. TheWack0lian discovered a keyboard combo (Ctrl+Shift+S), which temporary disables this locker. In addition, one of the following Product Keys might help you to unlock your computer: "h7c9-7c67-jb", "g6r-qrp6-h2", or "yt-mq-6w". Note that these keys will only work in certain situations. If these methods do not work, you are strongly advised to restore your system/files from a backup.

Although this malware does not encrypt victims' files, it has similar behavior to dozens of other ransomware-type viruses such as Locky and Cerber. These viruses are often distributed using malicious e-mail attachments, fake software updates, peer-to-peer (P2P) networks and/or trojans. Therefore, keeping your installed software up-to-date and using a legitimate anti-virus/anti-spyware suite is paramount. The key to computer safety is caution. Express caution when downloading files from third party sources. Furthermore, never open any attachments sent from unrecognized/suspicious email addresses, since it is highly probable that they will be viruses.

Your Software Copy Is Expired scam supposedly installing Windows updates:

Your Software Copy Is Expired fake software updates

Your Software Copy Is Expired scam uses TeamViewer to connect victims with rogue technicians:

Your Software Copy Is Expired TeamViewer

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Quick menu:

"Your Software Copy Is Expired" virus removal:

Step 1

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer starting process press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Go to the Windows 8 Start Screen, type Advanced, in the search results select Settings. Click on Advanced Startup options, in the opened "General PC Settings" window select Advanced Startup. Click on the "Restart now" button. Your computer will now restart into "Advanced Startup options menu". Click on the "Troubleshoot" button, then click on "Advanced options" button. In the advanced option screen click on "Startup settings". Click on the "Restart" button. Your PC will restart into the Startup Settings screen. Press "5" to boot in Safe Mode with Networking Prompt.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Step 2

Log in to the account infected with the Your Software Copy Is Expired "Your computer has been blocked" virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.


If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.

Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":

1. During your computer starting process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.

Boot your computer in Safe Mode with Command Prompt

2. When Command Prompt Mode loads, enter the following line: cd restore and press ENTER.

system restore using command prompt type cd restore

3. Next, type this line: rstrui.exe and press ENTER.

system restore using command prompt rstrui.exe

4. In the opened window click "Next".

restore system files and settings

5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the Your Software Copy Is Expired ransomware virus infiltrating your PC).

select a restore point

6. In the opened window click "Yes".

run system restore

7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remnants of the Your Software Copy Is Expired "Your computer has been blocked up for safety reasons" virus.

If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode making its removal complicated. For this step, you require access to another computer. After removing "Your computer has been blocked up for safety reasons" virus from your PC, restart your computer and scan it with legitimate antispyware software to remove any possible remnants of this security infection.

Other tools known to remove the Your Software Copy Is Expired "Your computer has been blocked up for safety reasons" virus:

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Your Software Copy Is Expired virus QR code
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