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Call Windows Help Desk Immediately Scam

Also Known As: Call Windows Help Desk Immediately virus
Type: Adware
Damage level: Medium

What is Call Windows Help Desk Immediately?

"Call Windows Help Desk Immediately" is a fake error message displayed by a malicious website. Users often visit this website inadvertently - they are redirected by potentially unwanted adware-type programs (PUPs). These applications infiltrate systems without consent.

As well as causing unwanted redirects, this type of adware delivers intrusive online advertisements and continually tracks users' Internet browsing activity.

Call Windows Help Desk Immediately adware

The "Call Windows Help Desk Immediately" error message states that the computer has been infected and that private details (passwords, banking details, etc.) are at risk. Users are advised that the virus must be removed immediately by contacting "certified technicians" via a telephone number ("+1-844-283-9465") provided.

They will then supposedly receive help in solving the problem. Be aware, however, that this error message is a scam. The aforementioned viruses do not exist. Cyber criminals attempt to trick victims into calling and paying for services that are not needed. Therefore, you should ignore this message and never attempt to contact these people.

Furthermore, adware-type applications employ a 'virtual layer' to deliver pop-up, coupon, banner, and other similar ads. This enables placement of third party graphical content on any site. Therefore, displayed ads often conceal underlying content, thereby significantly diminishing the Internet browsing experience.

These ads often redirect to malicious websites - clicking them is risky and can result in further computer infections. In addition, adware continually gathers various data relating to Internet browsing activity.

The recorded information (IP addresses, search queries, URLs visited, pages viewed, etc.) might contain personal details that developers share with third parties (potentially, cyber criminals) who generate revenue by misusing personal details.

Thus, the presence of information-tracking apps on your system can result in serious privacy issues or even identity theft. Uninstall all adware-type applications immediately.

Threat Summary:
Name Call Windows Help Desk Immediately virus
Threat Type Adware, Unwanted ads, Pop-up Virus
Symptoms Seeing advertisements not originating from the sites you are browsing. Intrusive pop-up ads. Decreased Internet browsing speed.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake flash player installers.
Damage Decreased computer performance, browser tracking - privacy issues, possible additional malware infections.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
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There are dozens of fake errors encouraging users to call certain telephone numbers. Examples include Windows Security Alert, Internet Security Damaged, Your PC Ran Into A Problem, and many others. As with "Call Windows Help Desk Immediately", these errors claim that the computer is damaged in some way.

In fact, these claims are false. The only purpose of fake error messages and adware-type applications is to generate revenue for the developers.

By offering various 'useful features', PUPs attempt to give the impression of legitimacy, however, rather than providing any value for regular users, adware-type applications deliver intrusive online advertisements and continually gather personal details. In the above case, PUPs also cause unwanted redirects

How did adware install on my computer?

To proliferate adware-type applications, developers employ a deceptive marketing method called "bundling", since they know that users often rush the download/installation processes and skip most steps.

Therefore, all bundled programs are concealed within the "Custom/Advanced" settings of these procedures. Skipping this section often leads to inadvertent installation of rogue applications.

How to avoid installation of potentially unwanted applications?

There are two simple steps you should take to prevent this situation. Firstly, never rush when downloading and installing software. Select the "Custom/Advanced" settings and closely analyze each step. Secondly, decline offers to download/install additional applications and cancel those already included.

A variant of this tech support scam using a +61-1800-875-402 phone number:

call windows help desk scam variant 5

Another variant of this scam (uses a phone number of +1-844-390-0784):

call windows help desk scam variant 2

Jet another variant of this scam (tech support scammers are using "+61 1800 431 429" phone number):

call windows help desk scam pop-up variant 3

The appearance of "Call Windows Help Desk Immediately" tech support scam pop-up:

call windows help desk scam pop-up appearance

Text presented within the "Call Windows Help Desk Immediately" error message:

Call Windows Help Desk Immediately at +1-844-283-9465
The following data will be compromised of you continue:
1. Passwords
2. Browser History
3. Credit Card information
This virus is well known for complete identity and credit card theft. Further action through this computer or any computer on the network will reveal private information and involve serious risks. Call Windows Help Desk Immediately at +1-844-283-9465 “0x80070424 Warning: Activation Key Damaged !!! Call Windows Help Desk +1-844-283-9465 (TOLL-FREE)”

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Quick menu:

Adware removal:

Windows 11 users:

Accessing Apps and Features in Windows 11

Right-click on the Start icon, select Apps and Features. In the opened window search for the application you want to uninstall, after locating it, click on the three vertical dots and select Uninstall.

Windows 10 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

macOS (OSX) users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

Call Windows Help Desk Immediately adware uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted program, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove adware from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing Call Windows Help Desk Immediately ads from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing Call Windows Help Desk Immediately ads from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the call windows help desk immediately virus, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing Call Windows Help Desk Immediately  ads from Google Chrome step 1

Click the Chrome menu icon Google Chrome options icon (at the top right corner of Google Chrome), select "Tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons, select these entries and click the trash can icon.

Removing Call Windows Help Desk Immediately ads from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the call windows help desk immediately virus, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plug-ins from Mozilla Firefox:

Removing Call Windows Help Desk Immediately ads from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.

Removing Call Windows Help Desk Immediately ads from Mozilla Firefox step 2

Optional method:

Computer users who have problems with call windows help desk immediately virus removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the call windows help desk immediately virus, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Removal Instructions in other languages
Software uninstall instructions
Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Call Windows Help Desk Immediately virus QR code
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