Written by Tomas Meskauskas on
FadeSoft ransomware removal instructions
What is FadeSoft?
FadeSoft is a ransomware-type virus discovered by MalwareHunterTeam. Once infiltrated, FadeSoft encrypts victim's files using AES-256 and RSA-2048 encryption algorithms. Following successful encryption, FadeSoft opens a ransom-demanding pop-up window.
The message within FadeSoft's pop-up inform victims about the encryption and encourage them to buy a decryption key. Note that RSA-2048 is an asymmetric algorithm, which means that a public (encryption) and a private (decryption) keys are generated. Developers store the private key in a remote server. Therefore, since decryption without this key is impossible, victims must pay a ransom of .33 Bitcoin (~$320). The ransom must be paid within 96 hours, otherwise the key will be permanently deleted and restoring files will become impossible. Either way, you should never trust cyber criminals. Research reveals that these persons often ignore victims, once the payment is submitted. Therefore, paying does not guarantee that your files will ever be decrypted. There's a high credibility that you will get scammed. You should never attempt to contact these persons, nor pay any ransom. Unfortunately, there are no tools capable of restoring files encrypted by FadeSoft. Therefore, the only possible solution is to restore files/system from a backup.
Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:
There are dozens of ransomware-type viruses similar to FadeSoft. Examples include Serpent, Digisom, JobCrypter, and Dharma. As with FadeSoft, listed malware also encrypts victim's files and makes ransom demands. The only major differences between these viruses are size of ransom and type of encryption algorithm (symmetric/asymmetric) used. Distribution methods are also exactly the same. Crooks spread ransomware via spam emails (infectious attachments), third party software download sources (torrents, freeware download websites, free file hosting sites, etc.), fake software updaters, and trojans. For this reason, it is very important to be cautious when opening files received from suspicious emails and downloading software from third party sources. Keeping your installed applications up-to-date and use a legitimate anti-virus/anti-spyware suite is also essential. Be aware that crooks often employ fake software updaters to infect the system. Therefore, never use any third party update tools. Poor knowledge and reckless behavior is often the reason for computer infections. Hence, the key to computer safety is caution.
Another variant of this ransomware (cyber criminals use firstname.lastname@example.org email to communicate with their victims):
Ransom-demanding message presented within FadeSoft's pop-up:
YOUR PERSONAL FILES ARE ENCYRPTED!
All your important files stored on this computer and attached drives have been encrypted using strong AES-256 + RSA-2048 cryptography algorithms.
Click on [SHOW LOCKED FILES] button to see which files have been encrypted.
The only way to recover your files is to obtain a unique private decryption key stored on our server. There is no other way to decrypt your data without the private key.
To receive the private key, you have to buy Bitcoins and send 0.33 BTC to our address.
You can buy bitcoins on www.localbitcoins.com or use GOOGLE to find our how to buy and send bitcoins in your region.
YOU HAVE 96 HOURS (4 DAYS) TO PAY BEFORE THE DECRYPTION KEY IS DESTROYED ON OUR SERVER, AFTER THIS TIME YOUR DATA WILL BE LOST FOREVER!
Don’t try to delete me if you want your files back. YOU HAVE BEEN WARNED.
Click on [DECRYPT MY FILES] button if you have already paid.
Decryption process is fully automated. Send 0.33 BTC to this address: -
FadeSoft ransomware removal:
Quick menu: Quick solution to remove FadeSoft virus
- What is FadeSoft?
- STEP 1. FadeSoft virus removal using safe mode with networking.
- STEP 2. FadeSoft ransomware removal using System Restore.
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Log in to the account infected with the FadeSoft virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.
If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.
Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":
1. During your computer start process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.
2. When Command Prompt mode loads, enter the following line: cd restore and press ENTER.
3. Next, type this line: rstrui.exe and press ENTER.
4. In the opened window, click "Next".
5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the FadeSoft ransomware virus infiltrating your PC).
6. In the opened window, click "Yes".
7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remaining FadeSoft ransomware files.
To restore individual files encrypted by this ransomware, try using Windows Previous Versions feature. This method is only effective if the System Restore function was enabled on an infected operating system. Note that some variants of FadeSoft are known to remove Shadow Volume Copies of the files, so this method may not work on all computers.
To restore a file, right-click over it, go into Properties, and select the Previous Versions tab. If the relevant file has a Restore Point, select it and click the "Restore" button.
If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode making its removal complicated. For this step, you require access to another computer.
To protect your computer from file encryption ransomware such as this, use reputable antivirus and anti-spyware programs. As an extra protection method, you can use programs called HitmanPro.Alert and EasySync CryptoMonitor, which artificially implant group policy objects into the registry to block rogue programs such as FadeSoft ransomware.
HitmanPro.Alert CryptoGuard - detects encryption of files and neutralises any attempts without need for user-intervention:
Malwarebytes Anti-Ransomware Beta uses advanced proactive technology that monitors ransomware activity and terminates it immediately - before reaching users' files:
- The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups. More information on online backup solutions and data recovery software Here.
Other tools known to remove FadeSoft ransomware: