Wallet ransomware removal instructions
What is Wallet?
Discovered by Michael Gillespie, Wallet is a new variant of high-risk ransomware called BTCWare. Immediately after infiltration, Wallet encrypts stored data and adds the ".[firstname.lastname@example.org]-id-11B0.wallet" extension to the name of each compromised file. For instance, "sample.jpg" is renamed to "sample.jpg.[email@example.com]-id-11B0.wallet". Note that the ".wallet" extension is also used by the Dharma, GlobeImposter, and CryptoMix viruses. To determine which ransomware has infected your computer, inspect the full extension (different ransomware families use different filename patterns). Once the files are encrypted, they become unusable. Following successful encryption, Wallet opens a pop-up window with a ransom-demand message.
Wallet's message is identical to previous versions: it simply states that files are compromised and that victims must pay a ransom to restore them. To achieve this, users must contact cyber criminals and follow the instructions provided. Be aware that, although it is unknown which cryptography (symmetric or asymmetric) Wallet uses, decryption requires a unique key. Wallet's developers store these keys on a remote server and users are encouraged to pay a ransom to receive them. The cost is currently unknown and supposedly depends on how quickly the victim contacts cyber criminals, however, it typically fluctuates between $500 and $1500 in Bitcoins. No matter how low the cost, never pay any ransom. Research shows that cyber criminals often ignore victims after ransoms are paid. There is a high probability that paying will not deliver any positive result, you will be scammed, lose your money, and support cyber criminals. Never attempt to contact these people or pay any ransoms. Unfortunately, there are currently no tools capable of restoring files encrypted by Wallet free of charge. The only solution is to restore files/system from a backup.
Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:
Wallet is virtually identical to Halloware, Napoleon, WantMoney, LockeR, and dozens of other ransomware-type viruses. All have identical behavior, even though they are developed by different cyber criminals. The encrypt stored files and make ransom demands. In most cases, the only major differences are size of ransom and type of encryption algorithm used. Research shows that, unfortunately, most of these viruses employ algorithms that generate unique decryption keys. Therefore, unless the malware is not fully developed (e.g., the key is hard-coded, stored locally, etc.) restoring files manually (without developers' assistance) is impossible. Ransomware such as Wallet presents a strong case for maintaining regular data backups, however, your backup files must be stored on an external storage unit or a remote server (Cloud, etc.) If not, the malware encrypts those files as well.
How did ransomware infect my computer?
How to protect yourself from ransomware infections?
To prevent this situation, be very careful when browsing the Internet. Use a legitimate anti-virus/anti-spyware suite and keep installed applications up-to-date, however, since criminals proliferate malware using fake updaters, we strongly advise you to use an implemented "Update" feature or a tool provided by the official developer. We also strongly recommend that you download your software from official sources only and, if possible, using a direct download link. Be aware, that third party downloaders/installers are likely to include dubious programs and never open files received from suspicious email addresses. The key to computer safety is caution.
Text presented in Wallet ransomware pop-up window:
All your files have been encrypted!
All your files have been encrypted due to a security problem with your PC. If you want to restore them, write us to the e-mail firstname.lastname@example.org
You have to pay for decryption in Bitcoins. The price depends on how fast you write to us. After payment we will send you the decryption tool that will decrypt all your files.
Free decryption as guarantee
Before paying you can send us up to 3 files for free decryption. The total size of files must be less than 1Mb (non archived), and files should not contain valuable information. (databases,backups, large excel sheets, etc.)
How to obtain Bitcoins
The easiest way to buy bitcoins is LocalBitcoins site. You have to register, click 'Buy bitcoins', and select the seller by payment method and price.
Also you can find other places to buy Bitcoins and beginners guide here:
Do not rename encrypted files.
Do not try to decrypt your data using third party software, it may cause permanent data loss.
Decryption of your files with the help of third parties may cause increased price (they add their fee to our) or you can become a victim of a scam.
Screenshot of files encrypted by Wallet (".[email@example.com]-id-11B0.wallet" extension):
Wallet ransomware removal:
- What is Wallet?
- STEP 1. Wallet virus removal using safe mode with networking.
- STEP 2. Wallet ransomware removal using System Restore.
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Log in to the account infected with the Wallet virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.
Download remover for Wallet virus
1) Download and install 2) Run system scan 3) Enjoy your clean computer!
If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.
Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":
1. During your computer start process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.
2. When Command Prompt mode loads, enter the following line: cd restore and press ENTER.
3. Next, type this line: rstrui.exe and press ENTER.
4. In the opened window, click "Next".
5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the Wallet ransomware virus infiltrating your PC).
6. In the opened window, click "Yes".
7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remaining Wallet ransomware files.
To restore individual files encrypted by this ransomware, try using Windows Previous Versions feature. This method is only effective if the System Restore function was enabled on an infected operating system. Note that some variants of Wallet are known to remove Shadow Volume Copies of the files, so this method may not work on all computers.
To restore a file, right-click over it, go into Properties, and select the Previous Versions tab. If the relevant file has a Restore Point, select it and click the "Restore" button.
If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode making its removal complicated. For this step, you require access to another computer.
To protect your computer from file encryption ransomware such as this, use reputable antivirus and anti-spyware programs. As an extra protection method, you can use programs called HitmanPro.Alert and EasySync CryptoMonitor, which artificially implant group policy objects into the registry to block rogue programs such as Wallet ransomware.
Note that the Windows 10 Fall Creators Update includes a "Controlled Folder Access" feature that blocks ransomware attempts to encrypt your files. By default, this feature automatically protects files stored in the Documents, Pictures, Videos, Music, Favorites as well as Desktop folders.
Windows 10 users should install this update to protect their data from ransomware attacks. Here is more information on how to get this update and add an additional protection layer from ransomware infections.
HitmanPro.Alert CryptoGuard - detects encryption of files and neutralises any attempts without need for user-intervention:
Malwarebytes Anti-Ransomware Beta uses advanced proactive technology that monitors ransomware activity and terminates it immediately - before reaching users' files:
- The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups. More information on online backup solutions and data recovery software Here.
Other tools known to remove Wallet ransomware: