Call Microsoft Support Scam

Also Known As: "Call Microsoft Support" virus
Type: Adware
Distribution: Low
Damage level: Medium

Call Microsoft Support removal instructions

What is Call Microsoft Support?

Similar to CRITICAL ALERT FROM MICROSOFT, Windows Firewall Warning Alert, Error 268D3-XC00037, and many others, "Call Microsoft Support" is a fake error displayed by a malicious website that users often visit inadvertently - they are redirected by potentially unwanted programs (PUPs). In most cases, PUPs infiltrate systems without permission. As well as causing redirects, PUPs deliver intrusive advertisements, gather information, and sometimes run unwanted processes in the background.

Call Microsoft Support adware

The "Call Microsoft Support" error states that the system is infected with high-risk malware called ZEUS and, for this reason, confidential information (logins/passwords, banking information, etc.) is at risk. The malware must be eliminated immediately, and thus users are encouraged to contact technical support via a telephone number ("+1-888-969-0708") provided. After providing the error code, users will supposedly receive help removing the malware and resolving all issues. Be aware, however, that "Call Microsoft Support" is false and has nothing to do with Microsoft. In fact, cyber criminals claim to be certified technicians and attempt to trick users into paying for support that is not needed. All claims regarding the infection are false. In addition, these people often demand remote access to the caller's PC. They do this to install malware and change system settings. They then claim to detect "additional issues" and offer further help for an extra fee. For these reasons, we advise you to ignore "Call Microsoft Support" and never call the telephone number. This error can be removed simply by closing the web browser (preferably, via Task Manager) or starting the computer. Note, however, that after re-running the browser, you should not restore the previous session, otherwise you return to the malicious site.

Potentially unwanted programs deliver intrusive ads by employing tools that enable placement of third party graphical content on any site. As a result, pop-ups, coupons, banners, and other displayed ads often conceal underlying website content, thereby diminishing the browsing experience. The ads might also redirect to malicious websites and even run scripts that download/install malware. Even a single click can result in high-risk computer infections. Another significant downside is information tracking. Research shows that PUPs gather keystrokes, search queries, pages viewed, URLs visited, geo-locations, IP addresses, and other similar data that might contain confidential details. In addition, PUP developers share the details with third parties (potentially, cyber criminals) to generate revenue. Therefore, the presence of data-tracking apps might lead to serious privacy issues or even identity theft. Some PUPs are also known to mine cryptocurrencies or run other unnecessary processes in the background without users' consent. This behavior often results in a significant reduction in overall system performance. For more information on cryptocurrency-mining applications, click here.

Threat Summary:
Name"Call Microsoft Support" virus
Threat TypeAdware, Unwanted ads, Pop-up Virus
SymptomsSeeing advertisements not originating from the sites you are browsing. Intrusive pop-up ads. Decreased Internet browsing speed.
Distribution methodsDeceptive pop-up ads, free software installers (bundling), fake flash player installers.
DamageDecreased computer performance, browser tracking - privacy issues, possible additional malware infections.
Removal

To eliminate Call Microsoft Support virus our malware researchers recommend scanning your computer with Spyhunter.
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As mentioned above, "Call Microsoft Support" is virtually identical to a number of other fake errors. As with "Call Microsoft Support", all claim that the system is corrupted/damaged (e.g., missing files, infected, and so on), however, these claims are merely attempts to extort money from unsuspecting users. Potentially unwanted programs also share many similarities. By offering useful features, PUPs often trick users to install. In fact, these programs are designed only to generate revenue for the developers. Rather than delivering any real value for regular users, they pose a direct threat to your privacy and Internet browsing safety.

How did potentially unwanted programs install on my computer?

Although some PUPs have official download websites, most infiltrate systems without users' consent. Developers proliferate them using intrusive advertisements, together with a deceptive marketing method called "bundling" (stealth installation of PUPs together with regular [typically free] software). Developers hide "bundled" programs within various sections (typically, "Custom/Advanced" settings) of the download or installation processes. Many users rush and skip these procedure steps. In addition, they click dubious links/ads, without understanding the possible consequences. In doing so, they expose their systems to risk of various infections.

How to avoid installation of potentially unwanted applications?

Poor knowledge of these threats and rushing steps are the main reasons for computer infections. The key to safety is caution. Therefore, pay close attention when browsing the Internet and, especially when downloading/installing software. Intrusive ads are designed to look legitimate. Once clicked, however, they redirect to dubious sites (e.g., survey, gambling, adult dating, and so on). If you experience these redirects, immediately eliminate all dubious applications and browser plug-ins. Select "Custom/Advanced" settings and carefully analyze each window of the download/installation dialogs. Opt-out of all additionally-included programs and decline offers to download/install them. Using a legitimate anti-virus/anti-spyware suite is also essential.

Text presented in "Call Microsoft Support" pop-up error:

Don't Restart Your Computer
Windows Detected ZEUS Virus, The Infection detected, indicate some recent downloads on the computer which in turn has created problems on the computer. Call Microsoft support +1-888-969-0708 and share this code B2957E to the Agent to Fix This.
A suspicious connection was trying to access your logins, Banking Details & Tracking Your Internet Activity.

Security Centre & Firewall Services are Disabled, Error code 0x8007042c

Your TCP Connection Was Blocked by Your Firewall. Your Accounts May be Suspended Until You Take an Action.

The appearance of "Call Microsoft Support" pop-up (GIF):

Call Microsoft Support scam gif

Instant automatic removal of Call Microsoft Support virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of Call Microsoft Support virus. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

Quick menu:

Removal of potentially unwanted programs:

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Accessing Add or Remove Programs in Windows XP

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

Call Microsoft Support adware uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted program, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing Call Microsoft Support ads from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing Call Microsoft Support ads from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the "call microsoft support" virus, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing Call Microsoft Support  ads from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons, select these entries and click the trash can icon.

Removing Call Microsoft Support ads from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the "call microsoft support" virus, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plug-ins from Mozilla Firefox:

Removing Call Microsoft Support ads from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.

Removing Call Microsoft Support ads from Mozilla Firefox step 2

Optional method:

Computer users who have problems with "call microsoft support" virus removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge logoRemove malicious add-ons from Microsoft Edge:

Removing browser hijackers from Microsoft Edge step 1

Click the three horizontal dots icon edge more icon (at the top right corner of Microsoft Edge), select "Extensions". Look for any recently-installed suspicious extensions, right click your mouse on these entries and click "Uninstall".

Removing browser hijackers from Microsoft Edge step 2

Optional method:

Click the three horizontal dots icon edge more icon (at the top right corner of Microsoft Edge), and select Settings.

Resetting Microsoft Edge settings step 1

In the opened tab, click the "Choose what to clear" button.

Resetting Microsoft Edge settings step 2

Click Show more and select everything, and then click the "Clear" button.

Resetting Microsoft Edge settings step 3

  • If this didn't help, please follow these alternative instructions explaining how to reset Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove "call microsoft support" virus from your computer, please ask for assistance in our malware support forum.

Post a comment:
If you have additional information on "call microsoft support" virus or it's removal please share your knowledge in the comments section below.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Removal Instructions in other languages
Software uninstall instructions
Malware activity

Global virus and spyware activity level today:

Medium threat activity
Medium

Increased attack rate of infections detected within the last 24 hours.

QR Code
Call Microsoft Support virus QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of "Call Microsoft Support" virus on your mobile device.
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Platform: Windows

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