Here Is Your Fax Email Virus

Also Known As: Hellofax virus
Type: Trojan
Damage level: Severe

Here Is Your Fax Email Virus removal guide

What is Here Is Your Fax Email Virus?

"Here Is Your Fax Email Virus" is another spam email campaign used to distribute the Hancitor trojan. As usual, cyber criminals send thousands of emails containing deceptive messages encouraging users to open attached files. This is an attempt to trick unsuspecting users into opening files that download and install Hancitor onto the system.

Here Is Your Fax Email Virus malware

The "Here Is Your Fax Email Virus" message states that the user has received a fax within an attached Microsoft Office document to download. This is a scam. The opened document immediately infects the system with Hancitor. Note that the email contains the logo of HelloFax, a legitimate fax service. HelloFax itself has nothing to do with this scam. Cyber criminals often claim to be employees of legitimate companies or governmental agencies. In doing so, they significantly increase the number of infections they can proliferate - users are much more likely to open files received from familiar people or companies. Hancitor is a high-risk trojan designed to proliferate other viruses. Distributed malware (e.g., Pony) might perform various malicious actions, including tracking of personal information (logins/passwords, keystrokes, web browsing activity, etc.), encryption of stored files (ransomware), cryptocurrency mining, and so on. Cyber criminals are also known to hijack accounts on social networks, banks, etc. to generate revenue (via online purchases, money transfers, and so on). Furthermore, these people demand ransom payments in exchange for file decryption. These chain infections can lead to serious privacy issues, significant financial, and data losses. Therefore, if you have recently opened a "Here Is Your Fax Email Virus" campaign attachment, there is a high probability that your computer has been infected with the Hancitor trojan. Therefore, scan the system with a reputable anti-virus/anti-spyware suite and eliminate all threats.

Threat Summary:
NameHellofax virus
Threat TypeTrojan, Password stealing virus, Banking malware, Spyware
SymptomsTrojans are designed to stealthily infiltrate victim's computer and remain silent thus no particular symptoms are clearly visible on an infected machine.
Distribution methodsInfected email attachments, malicious online advertisements, social engineering, software cracks.
DamageStolen banking information, passwords, identity theft, victim's computer added to a botnet.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
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There are dozens of trojan-type viruses distributed using email spam campaigns. The list of examples includes (but is not limited to) FormBook, Adwind, TrickBot, and Emotet. Unlike Hancitor, most of these viruses do not proliferate malware - they record personal information. In summary, however, all trojans pose a significant to your privacy and Internet browsing safety. For these reasons, they must be eliminated immediately.

How did Here Is Your Fax Email Virus infect my computer?

Immediately after opening the "Here Is Your Fax Email Virus" campaign attachment, users are asked to enable macro commands, otherwise the content will supposedly not be displayed properly, however, in doing so they inadvertently grant malicious attachments permission to run commands that infect the system. Although this malware distribution method is simple and effective, it has a flaw. Malicious attachments are only able to download Hancitor if they are opened using the Microsoft Office suite. Therefore, if .doc files are opened using any application other than MS Word, the malware will not be downloaded. The proliferated trojan targets the Microsoft Windows Operating System only and users of other platforms are safe.

How to avoid installation of malware?

Lack of knowledge and careless behavior are the main reasons for computer infections. The key to safety is caution. Therefore, pay close attention when browsing the Internet. We strongly recommend that you carefully study each email attachment received. Files that seem irrelevant or have been received from suspicious/unrecognizable email addresses should never be opened. In addition, 2010 and newer versions of MS Office open newly-downloaded documents in "Protected View" mode - this prevents malicious attachments from infecting the system. Therefore, we strongly advise you to keep your Microsoft Office suite up-to-date. Using a reputable anti-virus/anti-spyware suite is also paramount. If you have already opened "Here Is Your Fax Email Virus" attachment, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "Here Is Your Fax Email Virus" email message:

Subject: HelloFax, Here is Your Fax
The quickest way to sign and send faxes online
Dear Client,
Number of pages: 4
Reference ID: TSH657448K.
Download Fax
Thanks for going paper-less!
- HelloFax Community

Malicious attachment distributed via "Here Is Your Fax Email Virus" spam campaign:

Malicious attachment distributed through Here Is Your Fax Email Virus spam campaign

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1 Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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