TicketSales Email Virus removal guide
What is TicketSales Email Virus?
"TicketSales Email Virus" is another spam email campaign used to distribute a high-risk trojan called Ursnif. It is very similar to "Swisscom Email Virus" and many others. As usual, users receive deceptive email messages encouraging them to open certain files, but opening them leads to infiltration of the Ursnif virus.
|Name||TicketSales order virus|
|Threat Type||Trojan, Password stealing virus, Banking malware, Spyware|
|Symptoms||Trojans are designed to stealthily infiltrate victim's computer and remain silent thus no particular symptoms are clearly visible on an infected machine.|
|Distribution methods||Infected email attachments, malicious online advertisements, social engineering, software cracks.|
|Damage||Stolen banking information, passwords, identity theft, victim's computer added to a botnet.|
|Malware Removal (Windows)|
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
Ursnif is similar to dozens of other trojan-type viruses distributed using email spam campaigns. The list of examples includes (but is not limited to) Adwind, FormBook, TrickBot, Emotet, Hancitor, and LokiBot. The developers of these viruses are different and, therefore, the behavior of them might also differ slightly (some gather information, whilst others distribute additional viruses, and so on). Essentially, all have one thing in common: they pose a direct threat to your privacy and Internet browsing safety. Therefore, eliminate them immediately.
How did TicketSales Email Virus infiltrate my computer?
How to avoid installation of malware?
Lack of knowledge and careless behavior are the main reasons for computer infections. The key to safety is caution. Therefore, be cautious when browsing the Internet. Carefully analyze each email attachment received. Unexpected files and those received from suspicious/unrecognizable email addresses should never be opened. Furthermore, keep installed applications and operating systems up-to-date. Having a reputable anti-virus/anti-spyware suite installed and running is also essential, since these tools are likely to detect and eliminate malware before it performs malicious actions. If you believe that your computer is already infected, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.
Text presented in "TicketSales Email Virus":
Subject: Subject: Ticket-6035052
Your tickets are ready to print!
(Event times are subject to change. Contact the venue or check local listings to confirm start times.)
Click here to download and print your tickets
You must print out the PDF document to gain entry to the event. The PDF document is your ticket. This email is not valid for entry to the event.
Your eTickets may display the name of the original purchaser. This is a common method of ticketing. Rest assured that all eTickets are transferable and the attendee’s name does not need to match the name on the ticket.
If your order summary indicates that you purchased mobile tickets, you must show the tickets on your smartphone to gain entry to your event.
If there is an issue at the venue, call us immediately at 844-827-0527.
Enjoy the event!
The TicketSales.com Team
Ursnif trojan in Windows Task Manager:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is TicketSales Email Virus?
- STEP 1. Manual removal of Ursnif malware.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck the "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.