TicketSales Email Virus

Also Known As: TicketSales order virus
Type: Trojan
Damage level: Severe

TicketSales Email Virus removal guide

What is TicketSales Email Virus?

"TicketSales Email Virus" is another spam email campaign used to distribute a high-risk trojan called Ursnif. It is very similar to "Swisscom Email Virus" and many others. As usual, users receive deceptive email messages encouraging them to open certain files, but opening them leads to infiltration of the Ursnif virus.

TicketSales Email Virus malware

"TicketSales Email Virus" emails are essentially notifications from the TicketSales.com website that contain download links to tickets in the PDF format. In fact, the downloaded file is not even a PDF document, but rather an archive that contains a malicious JavaScript file. Be aware that TicketSales.com is a legitimate website and has nothing to do with this scam campaign. Cyber criminals simply hide behind the name of this company. This behavior is common to these criminals - they claim to be employees of legitimate companies or governmental agencies to increase the number of infections. Users are much more likely to open files when the sender looks familiar. Ursnif is an information-tracking trojan. Its main purpose is to gather victims' account details (mainly from banking websites). Once recorded, the data is saved to a remote server controlled by Ursnif developers. These people aim to generate as much revenue as possible and there is a high probability that hacked accounts will be misused through online purchases, money transfers, and so on. The presence of the Ursnif trojan might thus lead to serious privacy issues and significant financial loss. If you have already opened files distributed through the "TicketSales Email Virus" campaign, you should immediately scan the system with a reputable anti-virus/anti-spyware suite and eliminate all threats.

Threat Summary:
NameTicketSales order virus
Threat TypeTrojan, Password stealing virus, Banking malware, Spyware
SymptomsTrojans are designed to stealthily infiltrate victim's computer and remain silent thus no particular symptoms are clearly visible on an infected machine.
Distribution methodsInfected email attachments, malicious online advertisements, social engineering, software cracks.
DamageStolen banking information, passwords, identity theft, victim's computer added to a botnet.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
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Ursnif is similar to dozens of other trojan-type viruses distributed using email spam campaigns. The list of examples includes (but is not limited to) Adwind, FormBook, TrickBot, Emotet, Hancitor, and LokiBot. The developers of these viruses are different and, therefore, the behavior of them might also differ slightly (some gather information, whilst others distribute additional viruses, and so on). Essentially, all have one thing in common: they pose a direct threat to your privacy and Internet browsing safety. Therefore, eliminate them immediately.

How did TicketSales Email Virus infiltrate my computer?

As mentioned above, "TicketSales Email Virus" campaign emails contain a link that leads to PDF file. In fact, the download link is to an archive (.zip) that contains a malicious JavaScript (.js) file. Once opened, this JavaScript file executes commands that download and run an executable (.exe) file. This executable ultimately downloads and installs Ursnif onto the system. Ursnif only works on Microsoft Windows Operating System and users of other platforms have nothing to worry about.

How to avoid installation of malware?

Lack of knowledge and careless behavior are the main reasons for computer infections. The key to safety is caution. Therefore, be cautious when browsing the Internet. Carefully analyze each email attachment received. Unexpected files and those received from suspicious/unrecognizable email addresses should never be opened. Furthermore, keep installed applications and operating systems up-to-date. Having a reputable anti-virus/anti-spyware suite installed and running is also essential, since these tools are likely to detect and eliminate malware before it performs malicious actions. If you believe that your computer is already infected, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in "TicketSales Email Virus":

Subject: Subject: Ticket-6035052
Your tickets are ready to print!
Order #212228871:
(Event times are subject to change. Contact the venue or check local listings to confirm start times.)
Click here to download and print your tickets
You must print out the PDF document to gain entry to the event. The PDF document is your ticket. This email is not valid for entry to the event.
Your eTickets may display the name of the original purchaser. This is a common method of ticketing. Rest assured that all eTickets are transferable and the attendee’s name does not need to match the name on the ticket.
If your order summary indicates that you purchased mobile tickets, you must show the tickets on your smartphone to gain entry to your event.
If there is an issue at the venue, call us immediately at 844-827-0527.
Enjoy the event!
Thank you,
The TicketSales.com Team

Ursnif trojan in Windows Task Manager:

Ursnif process in Task Manager

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1 Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck the "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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