"Managing Director Email Virus" removal guide
What is "Managing Director Email Virus"?
"Managing Director Email Virus" is a scam that cyber criminals proliferate using a spam campaign. They send emails to many people hoping that a percentage of them will open the attached files. The attachment is an MS Office Word (.doc) file that uses an RTF (Rich Text Format) exploit. In summary, this document downloads and installs HawkEye, a keystroke logger. Having this malicious program installed can cause serious problems, Therefore, do not open the attachment included in the "Managing Director Email Virus" email.
Cyber criminals proliferate an email encouraging recipients to verify a payment that can be viewed by opening the attached "Payment-Receipt.doc" file. As mentioned, this file is designed to download and install HawkEye, a malicious program designed to record keystrokes. The program could be used to steal information typed into browsers, messaging applications, email clients, and other software. This could enable the recording of data stored in the clipboard and monitor information typed into various documents. Cyber criminals might then use these details to steal victims' logins and passwords of important accounts (for example, bank accounts). Typically, cyber criminals attempt to steal data that can be used to generate revenue, thereby causing financial loss, privacy issues, and so on. Therefore, do not open the "Payment-Receipt.doc" file attached in the "Managing Director Email Virus" spam campaign and do not trust any other, similar emails.
|Name||"Managing Director" email spam virus|
|Threat Type||Trojan, Password-stealing virus, Banking malware, Spyware|
|Hoax||The email is presented as a payment receipt sent by a Managing Director of an unspecified company.|
|Attachment(s)||Payment-Receipt.doc (the attachment name and format might vary).|
|Detection Names (Payment-Receipt.doc)||Avast (Other:Malware-gen [Trj]), BitDefender (Trojan.Agent.DWSX), ESET-NOD32 (probably a variant of Win32/Exploit.CVE-2017-11882.E), Kaspersky (HEUR:Exploit.MSOffice.Generic), Full List Of Detections (VirusTotal)|
|Symptoms||Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.|
|Distribution methods||Infected email attachments, malicious online advertisements, social engineering, software cracks.|
|Damage||Stolen banking information, passwords, identity theft, victim's computer added to a botnet.|
To eliminate malware infections our security researchers recommend scanning your computer with Spyhunter.
There are many other spam campaigns used to trick people into opening files attached to emails. Some examples are "Xerox Color Workstation", "Upgrade Your Edition Of Microsoft Word Email Virus", and "Maersk Email Virus". Cyber criminals use these emails to spread high-risk malware such as Adwind, Pony, FormBook, AZORult, and other computer infections.
How did "Managing Director Email Virus" infect my computer?
How to avoid installation of malware?
Do not open attached files and website links that are included in emails received from unknown, suspicious addresses without carefully studying them first. If the email is irrelevant (even if presented as 'official'), do open the contents. Download software (especially freeware) from official, trustworthy websites. Avoid downloading using third party downloaders, Peer-to-Peer networks or other similar sources. Keep installed software up-to-date, however, use implemented functions or tools provided by the official developers only. If you use Microsoft Office, use a MS Office version that is no older than 2010. Newer versions have "Protected View" mode that prevents malicious attachments from downloading and installing malicious software. Note that software 'cracking' tools used for software activation are illegal. Additionally, these programs often cause download and installation of malware. Finally, have reputable anti-virus or anti-spyware software installed and enabled. If you have already opened a "Managing Director Email Virus" attachment, we recommend running a scan with Spyhunter for Windows to automatically eliminate infiltrated malware.
Text presented in the "Managing Director Email Virus" email message:
Kindly verify the payment made to your company in the attached file.
we hope to get a quick response from you in-regards to the payment made from our company to yours.
Mrs.Rachael (Managing Director,)
Malicious attachment distributed via "Managing Director Email Virus" spam campaign:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is "Managing Director Email Virus"?
- STEP 1. Manual removal of HawkEye malware.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Spyhunter for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck the "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Spyhunter for Windows.