Managing Director Email Virus

Also Known As: "Managing Director" email spam virus
Type: Trojan
Distribution: Low
Damage level: Severe

"Managing Director Email Virus" removal guide

What is "Managing Director Email Virus"?

"Managing Director Email Virus" is a scam that cyber criminals proliferate using a spam campaign. They send emails to many people hoping that a percentage of them will open the attached files. The attachment is an MS Office Word (.doc) file that uses an RTF (Rich Text Format) exploit. In summary, this document downloads and installs HawkEye, a keystroke logger. Having this malicious program installed can cause serious problems, Therefore, do not open the attachment included in the "Managing Director Email Virus" email.

Managing Director Email Virus

Cyber criminals proliferate an email encouraging recipients to verify a payment that can be viewed by opening the attached "Payment-Receipt.doc" file. As mentioned, this file is designed to download and install HawkEye, a malicious program designed to record keystrokes. The program could be used to steal information typed into browsers, messaging applications, email clients, and other software. This could enable the recording of data stored in the clipboard and monitor information typed into various documents. Cyber criminals might then use these details to steal victims' logins and passwords of important accounts (for example, bank accounts). Typically, cyber criminals attempt to steal data that can be used to generate revenue, thereby causing financial loss, privacy issues, and so on. Therefore, do not open the "Payment-Receipt.doc" file attached in the "Managing Director Email Virus" spam campaign and do not trust any other, similar emails.

Threat Summary:
Name "Managing Director" email spam virus
Threat Type Trojan, Password-stealing virus, Banking malware, Spyware
Hoax The email is presented as a payment receipt sent by a Managing Director of an unspecified company.
Attachment(s) Payment-Receipt.doc (the attachment name and format might vary).
Detection Names (Payment-Receipt.doc) Avast (Other:Malware-gen [Trj]), BitDefender (Trojan.Agent.DWSX), ESET-NOD32 (probably a variant of Win32/Exploit.CVE-2017-11882.E), Kaspersky (HEUR:Exploit.MSOffice.Generic), Full List Of Detections (VirusTotal)
Symptoms Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.
Payload HawkEye trojan
Distribution methods Infected email attachments, malicious online advertisements, social engineering, software cracks.
Damage Stolen banking information, passwords, identity theft, victim's computer added to a botnet.

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There are many other spam campaigns used to trick people into opening files attached to emails. Some examples are "Xerox Color Workstation", "Upgrade Your Edition Of Microsoft Word Email Virus", and "Maersk Email Virus". Cyber criminals use these emails to spread high-risk malware such as Adwind, Pony, FormBook, AZORult, and other computer infections.

How did "Managing Director Email Virus" infect my computer?

Note, files attached to emails of this kind can infect computers only if they are opened. In this case, recipients cause download and installation of HawkEye only if they open the "Payment-Receipt.doc" Microsoft Office document. When opened, these documents usually demand permission to disable "Protected View" mode and thus enable macro commands. If this permission is granted, a malicious attachment starts downloading and installing a keystroke logger. The same applies to other spam campaigns - included attachments can infect systems only if they are opened. Some examples of files that cyber criminals usually attach are Microsoft Office of PDF documents, JavaScript files, executables (.exe), and archives such as ZIP, RAR.

How to avoid installation of malware?

Do not open attached files and website links that are included in emails received from unknown, suspicious addresses without carefully studying them first. If the email is irrelevant (even if presented as 'official'), do open the contents. Download software (especially freeware) from official, trustworthy websites. Avoid downloading using third party downloaders, Peer-to-Peer networks or other similar sources. Keep installed software up-to-date, however, use implemented functions or tools provided by the official developers only. If you use Microsoft Office, use a MS Office version that is no older than 2010. Newer versions have "Protected View" mode that prevents malicious attachments from downloading and installing malicious software. Note that software 'cracking' tools used for software activation are illegal. Additionally, these programs often cause download and installation of malware. Finally, have reputable anti-virus or anti-spyware software installed and enabled. If you have already opened a "Managing Director Email Virus" attachment, we recommend running a scan with Spyhunter for Windows to automatically eliminate infiltrated malware.

Text presented in the "Managing Director Email Virus" email message:

Dear Sir/Madam

Kindly verify the payment made to your company in the attached file.
we hope to get a quick response from you in-regards to the payment made from our company to yours.

Kindest Regards,
Mrs.Rachael (Managing Director,)

Malicious attachment distributed via "Managing Director Email Virus" spam campaign:

Malicious attachment distributed through Managing Director Email Virus spam campaign

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Spyhunter for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1 Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck the "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Spyhunter for Windows.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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Managing Director email spam virus QR code
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