Remove unwanted apps promoted via apple.com-shield-guard.live website

Also Known As: apple.com-shield-guard.live pop-up
Type: Mac Virus
Distribution: Low
Damage level: Medium

How to remove "apple.com-shield-guard[.]live" from Mac?

What is "apple.com-shield-guard[.]live"?

apple.com-shield-guard[.]live is a rogue site designed to deliver fake error messages. The purpose of this site is to promote various questionable applications (at the time of research apple.com-shield-guard[.]live was promoting Cleanup My Mac). Research results show that visitors typically end up in apple.com-shield-guard[.]live unwillingly - they get redirected by intrusive advertisements (encountered in other rogue sites) or either already present potentially unwanted applications, which usually infiltrate computers without permission and, aside from causing redirects, also deliver intrusive advertisements and record sensitive data.

apple.com-shield-guard[.]live scam

As mentioned above, apple.com-shield-guard[.]live promotes Cleanup My Mac application. To achieve this, apple.com-shield-guard[.]live delivers pop-up messages that attempt to scare visitors. Messages state that system is infected/damaged and that users must clean/fix it immediately, because the stored data is at risk. In order to do so, users are encouraged to download the aforementioned application. However, be aware that applications promoted in such dubious ways should not be trusted. Neither should websites like apple.com-shield-guard[.]live. Apps like apple.com-shield-guard[.]live2 are very likely to allow users perform a full system scan and present them with a long list of errors/infections that must be eliminated. The problem is that free versions of these applications are incapable of doing so, therefore, victims are encouraged to purchase the full/advanced versions. What's more important is that lists delivered by such applications are very likely to be fake. Unwanted apps intentionally deliver fake scan results just to scare and trick victims into purchasing - once purchased, these apps do nothing but clean the fake list. In other words, they give no real value for the user. Therefore, we highly recommend to consider uninstalling apps like apple.com-shield-guard[.]live.

Now potentially unwanted applications that promote websites like apple.com-shield-guard[.]live are very likely to deliver coupon, banner, pop-up, and other intrusive advertisements. These ads are likely to redirect to a variety of malicious websites and some even execute scripts that download/install other PUAs. For this reason, clicking might result in various system infections. It is also worth noting that intrusive advertisements are delivered using various tools that enable placement of third party graphical content. For this reason, ads often overlay visited websites' content, thereby significantly diminishing web browsing experience. Unwanted apps are also notorious for data tracking. Applications of this type usually gather queries entered into search engines, website URLs visited, pages viewed, search queries, and other data relating to user's web browsing activity. Collected data is very likely to contain personal information, which is why users should be informed that developers share this data with third parties who misuse it to generate revenue. This means that having data-tracking applications installed on your computer might eventually lead to serious privacy issues or even identity theft.

Threat Summary:
Name apple.com-shield-guard.live pop-up
Threat Type Mac malware, Mac virus
Fake Claim This scam page claims that it has detected a virus and encourages visitors to remove it immediately
Promoted Unwanted Application Cleanup My Mac
Serving IP Address 95.179.146.120
Detection Names Fortinet (Spam), Spamhaus (Spam), Full List Of Detections (VirusTotal)
Symptoms Your Mac became slower than normal, you see unwanted pop-up ads, you get redirected to shady websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake flash player installers, torrent file downloads.
Damage Internet browsing tracking (potential privacy issues), displaying of unwanted ads, redirects to shady websites, loss of private information.
Removal

To eliminate apple.com-shield-guard.live pop-up our malware researchers recommend scanning your computer with Combo Cleaner.
▼ Download Combo Cleaner
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

There are many rogue websites that are completely identical to apple.com-shield-guard[.]live. The list includes apple.com-scan-mac[.]live, apple.com-shield-devices[.]live, apple.com-shield[.]live, and many others. All of these websites have the exact same purpose: to trick users into downloading and installing various unwanted applications. Therefore, such sites should never be trusted - no website can detect any malware on your system and such messages are a mere scam.

How did potentially unwanted applications install on my computer?

As mentioned above, potentially unwanted applications usually infiltrate computers without permission. That's because developers proliferate them by using intrusive advertising and "bundling" methods. "Bundling" is basically a stealth installation of third party applications alongside with the regular software. What developers do is hide "bundled" applications behind "Custom/Advanced" settings or sections of download/installation processes. What's more important is that users often recklessly rush these procedures and skip most of the steps. In addition, users click on various advertisements without thinking about possible consequences. Behavior like such often results in inadvertent installations of various potentially unwanted applications.

How to avoid installation of potentially unwanted applications?

In order to prevent this situation users must be very cautious when browsing the Internet, as well as downloading and installing software. Always keep in mind that developers invest a lot of resources into intrusive ads' design, thereby making them look completely appropriate. Once clicked, however, ads expose themselves by redirecting to unreliable websites, such as gambling, pornography, adult dating, and similar. Users who encounter such ads/redirects on daily basis should eliminate all suspicious applications and browser plug-ins as soon as possible. Additionally, be sure to always select "Custom/Advanced" settings and closely analyze each step of download/installation processes. While doing so, decline all offers to download/install additional applications and be sure to opt-out already included ones. It is advised to avoid using third party downloaders/installers, because they often include rogue applications. Software should be downloaded only from official sources, preferably using direct download links. The key to computer safety is caution. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Text presented within the first pop-up:

IMMEDIATE ACTION REQUIRED

We have detected a trojan virus (e.tre456_worm_osx) on your Mac.

Press OK to begin the repair process.

Second page of apple.com-shield-guard[.]live website:

Appearance of apple.com-shield-guard[.]live second page

Text presented within this page:

Your system is infected with 3 viruses! Tuesday, August 27, 2019 10:26 AM

Your Mac is infected with 3 viruses. Our security check found traces of 2 malware and 1 phishing/spyware. System damage: 28.1% - Immediate removal required!

The immediate removal of the viruses is required to prevent further system damage, loss of Apps, Photos or other files.
Traces of 1 phishing/spyware were found on your Mac with MacOS 10.14 Mojave.

Personal and banking information is at risk.

To avoid more damage click on 'Scan Now' immediately. Our deep scan will provide help immediately!
4 minute and 28 seconds remaining before damage is permanent.

Scan Now

Third page of apple.com-shield-guard[.]live website:

Appearance of apple.com-shield-guard[.]live third page

Text presented within this page:

DOWNLOAD REQUIRED
Your Mac is heavily damaged! (33.2%)
Please download the Advanced Mac Cleaner application to remove 3 Viruses from your Mac.
VIRUS INFORMATION

Virus Name: Tapsnake; CronDNS; Dubfishicv
Risk: HIGH
Infected Files: /os/apps/hidden/os-component/X/snake.icv; /os/local/conf/keyboard/retype.icv...
REMOVE VIRUSES NOW
VIRUS REMOVAL

Application: Advanced Mac Cleaner
Rating: 9.9/10
Price: Free

Appearance of "apple.com-shield-guard[.]live" scam (GIF):

Appearance of apple.com-shield-guard[.]live scam (GIF)

Screenshot of Cleanup My Mac unwanted application:

Cleanup My Mac potentially unwanted application

Instant automatic removal of apple.com-shield-guard.live pop-up: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of apple.com-shield-guard.live pop-up. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

Quick menu:

Video showing how to remove potentially unwanted applications promoted via apple.com-shield-guard[.]live website using Combo Cleaner:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX","NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove apple.com-shield-guard.live pop-up related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

apple.com-shield-guard.live pop-up removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove apple.com-shield-guard.live pop-up related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove apple.com-shield-guard.live pop-up related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove apple.com-shield-guard.live pop-up related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Removal Instructions in other languages
Malware activity

Global virus and spyware activity level today:

Medium threat activity
Medium

Increased attack rate of infections detected within the last 24 hours.

QR Code
apple.com-shield-guard.live pop-up QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of apple.com-shield-guard.live pop-up on your mobile device.
We Recommend:

Get rid of apple.com-shield-guard.live pop-up today:

▼ REMOVE IT NOW with Combo Cleaner for Mac

Platform: macOS

Editors' Rating for Combo Cleaner:
Editors ratingOutstanding!

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Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.