Remove unwanted apps promoted via apple.com-shield-guard.live

Also Known As: apple.com-shield-guard.live pop-up
Type: Mac Virus
Distribution: Low
Damage level: Medium

How to remove "apple.com-shield-guard[.]live" from Mac?

What is "apple.com-shield-guard[.]live"?

apple.com-shield-guard[.]live is a rogue website designed to deliver fake error messages. The purpose of this site is to promote various dubious applications (at time of research, apple.com-shield-guard[.]live promoted Cleanup My Mac). Research shows that visitors typically arrive at apple.com-shield-guard[.]live inadvertently - they are redirected by intrusive advertisements (encountered on other rogue sites) or potentially unwanted applications (PUAs) already present on the system - these usually infiltrate computers without permission and, as well as causing redirects, deliver intrusive advertisements and record sensitive data.

apple.com-shield-guard[.]live scam

As mentioned above, apple.com-shield-guard[.]live promotes the Cleanup My Mac application. To achieve this, apple.com-shield-guard[.]live delivers pop-up messages that attempt to scare visitors. The messages state that the system is infected/damaged and that users must clean/fix it immediately, since stored data is at risk. To achieve this, users are encouraged to download the aforementioned application. Be aware, however, that applications promoted in such dubious ways should not be trusted. Neither should websites such as apple.com-shield-guard[.]live. Apps such as apple.com-shield-guard[.]live2 often encourage users to perform a 'full system scan', which presents them with many errors/infections that must supposedly be eliminated. The free versions of these applications are incapable of fixing errors and, therefore, victims are encouraged to purchase the 'full' or 'advanced' versions. The lists delivered by these applications are usually fake. PUAs intentionally deliver fake scan results to scare and trick victims into purchasing the software. Once purchased, these apps merely clean the fake list and deliver no real value for regular users. Therefore, we strongly advise you to uninstall apps such as apple.com-shield-guard[.]live.

PUAs that promote websites such as apple.com-shield-guard[.]live commonly deliver coupons, banners, pop-ups, and other intrusive advertisements. These redirect to various malicious websites and some even execute scripts that download/install other PUAs. Therefore, clicking them might result in various system infections. Intrusive advertisements are delivered using tools that enable placement of third party graphical content on any site. Therefore, they often conceal underlying content, thereby significantly diminishing the browsing experience. Unwanted apps also perform data tracking. They record queries entered into search engines, website URLs visited, pages viewed, search queries, and other data relating to browsing activity. Collected data is likely to contain personal information that developers share with third parties who misuse it to generate revenue. Thus, having data-tracking applications installed on your computer might lead to serious privacy issues or even identity theft.

Threat Summary:
Name apple.com-shield-guard.live pop-up
Threat Type Mac malware, Mac virus
Fake Claim This scam page claims that it has detected a virus and encourages visitors to remove it immediately
Promoted Unwanted Application Cleanup My Mac
Serving IP Address 95.179.146.120
Detection Names Fortinet (Spam), Spamhaus (Spam), Full List Of Detections (VirusTotal)
Symptoms Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake flash player installers, torrent file downloads.
Damage Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information.
Removal

To eliminate apple.com-shield-guard.live pop-up our malware researchers recommend scanning your computer with Combo Cleaner.
▼ Download Combo Cleaner
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

Many rogue websites are identical to apple.com-shield-guard[.]live. The list includes apple.com-scan-mac[.]live, apple.com-shield-devices[.]live, and apple.com-shield[.]live. All of these sites have the same purpose: to trick users into downloading and installing various unwanted applications. Therefore, these sites should never be trusted - no website can detect malware on your system and such messages are simply scams.

How did potentially unwanted applications install on my computer?

PUAs usually infiltrate computers without permission, since developers proliferate them using intrusive advertising and "bundling" methods. "Bundling" is essentially stealth installation of third party applications together with regular software. Developers hide "bundled" applications behind "Custom/Advanced" settings or sections of the download/installation processes. Furthermore, many users rush these procedures and skip steps. In addition, they click various advertisements without understanding the possible consequences. This behavior often leads to inadvertent installation of potentially unwanted applications.

How to avoid installation of potentially unwanted applications?

To prevent this situation, be very cautious when browsing the internet and downloading/installing software. Bear in mind that developers invest many resources into intrusive ad design, thereby making them seem legitimate. Once clicked, however, they redirecting to dubious websites such as gambling, pornography, adult dating, and similar. If you encounter such ads/redirects, eliminate all suspicious applications and browser plug-ins immediately. Additionally, select "Custom/Advanced" settings and closely analyze each step of the download/installation processes. Decline offers to download/install additional applications and opt-out of those already included. You are advised to avoid using third party downloaders/installers, since they often include rogue applications. Software should be downloaded from official sources only, preferably using direct download links. The key to computer safety is caution. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Text presented within the first pop-up:

IMMEDIATE ACTION REQUIRED

We have detected a trojan virus (e.tre456_worm_osx) on your Mac.

Press OK to begin the repair process.

Second page of apple.com-shield-guard[.]live website:

Appearance of apple.com-shield-guard[.]live second page

Text presented within this page:

Your system is infected with 3 viruses! Tuesday, August 27, 2019 10:26 AM

Your Mac is infected with 3 viruses. Our security check found traces of 2 malware and 1 phishing/spyware. System damage: 28.1% - Immediate removal required!

The immediate removal of the viruses is required to prevent further system damage, loss of Apps, Photos or other files.
Traces of 1 phishing/spyware were found on your Mac with MacOS 10.14 Mojave.

Personal and banking information is at risk.

To avoid more damage click on 'Scan Now' immediately. Our deep scan will provide help immediately!
4 minute and 28 seconds remaining before damage is permanent.

Scan Now

Third page of apple.com-shield-guard[.]live website:

Appearance of apple.com-shield-guard[.]live third page

Text presented within this page:

DOWNLOAD REQUIRED
Your Mac is heavily damaged! (33.2%)
Please download the Advanced Mac Cleaner application to remove 3 Viruses from your Mac.
VIRUS INFORMATION

Virus Name: Tapsnake; CronDNS; Dubfishicv
Risk: HIGH
Infected Files: /os/apps/hidden/os-component/X/snake.icv; /os/local/conf/keyboard/retype.icv...
REMOVE VIRUSES NOW
VIRUS REMOVAL

Application: Advanced Mac Cleaner
Rating: 9.9/10
Price: Free

Appearance of "apple.com-shield-guard[.]live" scam (GIF):

Appearance of apple.com-shield-guard[.]live scam (GIF)

Screenshot of Cleanup My Mac unwanted application:

Cleanup My Mac potentially unwanted application

Instant automatic removal of apple.com-shield-guard.live pop-up: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of apple.com-shield-guard.live pop-up. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

Quick menu:

Video showing how to remove potentially unwanted applications promoted via apple.com-shield-guard[.]live website using Combo Cleaner:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX","NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove apple.com-shield-guard.live pop-up related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

apple.com-shield-guard.live pop-up removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove apple.com-shield-guard.live pop-up related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove apple.com-shield-guard.live pop-up related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove apple.com-shield-guard.live pop-up related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Removal Instructions in other languages
Malware activity

Global virus and spyware activity level today:

Medium threat activity
Medium

Increased attack rate of infections detected within the last 24 hours.

QR Code
apple.com-shield-guard.live pop-up QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of apple.com-shield-guard.live pop-up on your mobile device.
We Recommend:

Get rid of apple.com-shield-guard.live pop-up today:

▼ REMOVE IT NOW with Combo Cleaner for Mac

Platform: macOS

Editors' Rating for Combo Cleaner:
Editors ratingOutstanding!

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Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.