"Flight Booking Email Virus" removal guide
What is "Flight Booking Email Virus"?
"Flight Booking" is the name of a spam campaign, used to spread the Agent Tesla malware (malicious software). This spam campaign was discovered by My Online Security. To spread such malignant programs, massive scale spam campaigns are used; huge numbers of emails are sent, containing executable files. If the files are opened, the downloading and installation processes of aforementioned malware begin. It must be noted, that emails of this type are always marked as "official" and "important" ("starred" or otherwise highlighted, depending on specific email service design terminology). It must be stressed, that suspicious emails should never be trusted nor files attached to them opened.
The email pretends to be a flight ticket confirmation for September 17 MDW (Midway International Airport/Chicago Midway Airport). It then goes on to list all the flight and transaction details. There is an attachment file is an archive, which as mentioned previously, contains the executable file for Agent Tesla installation. Said malware is designed to grant remote access to systems it is installed onto. While Agent Tesla is presented as a legitimate tool, it is often used by cyber criminals for nefarious purposes. It records entered data (typed with a keyboard) and this keystroke recording feature is called "keylogging". With it cyber criminals can record personal information - such as logins and passwords. This access data are used for banking, email and other vulnerable accounts. Therefore, having this sensitive information stolen can lead to severe privacy issues and financial losses. Additionally, compromised accounts can be used to extract/extort money from others. In other words, affected accounts can be used to trick others into loaning them money or making other similar transactions. They can also be used to further spread Agent Tesla and consequently infect even more systems. If users think that Agent Tesla or similar malware is already present on their devices, they are strongly recommended to inspect their systems and remove all suspect programs.
|Name||Flight Booking email spam virus|
|Threat Type||Trojan, Password stealing virus, Banking malware, Spyware|
|Hoax||Malicious attachment is presented as a flight-relating document and users are encouraged to check it for detailed information about the supposed flight.|
|Attachment(s)||ELECTRONIC FLIGHT TICKET CONFIRMATION BHQQCT 4GRAMWVKBTT1.7z|
|Detection Names||Avast (Win32:Malware-gen), DrWeb (Trojan.PWS.Stealer.19347), ESET-NOD32 (A Variant Of MSIL/GenKryptik.DRGU), Kaspersky (UDS:DangerousObject.Multi.Generic), Full List Of Detections (VirusTotal)|
|Symptoms||Trojans are designed to stealthily infiltrate victim's computer and remain silent thus no particular symptoms are clearly visible on an infected machine.|
|Payload||Agent Tesla RAT.|
|Distribution methods||Infected email attachments, malicious online advertisements, social engineering, software cracks.|
|Damage||Stolen banking information, passwords, identity theft, victim's computer added to a botnet.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
There are thousands of released spam campaigns and they can spread a variety of malicious content. Similar campaigns to "Flight Booking Email Virus" include "KNAPP EQUIPMENT Email Virus", "Transfast Email Virus" and "Managing Director Email Virus". They can be used to proliferate malware like TrickBot, Hancitor, Emotet, Ave Maria, etc. and ransomware.
How did "Flight Booking Email Virus" infect my computer?
How to avoid installation of malware?
To avoid system infections spread via emails, it is highly recommended not to open emails sent from unknown and/or suspicious senders (addresses). Additionally, attachments found in such emails should never be opened, downloaded or installed; the same applies to website links as well. In most cases, these emails attempt to stress their importance, by pretending to be "official", "urgent" or otherwise highlighted as being of critical significance. Despite such labels and disguises, it has to be repeated that unknown and irrelevant emails should not be trusted. Users are advised to use Microsoft Office versions released after year 2010, to protect themselves from possible infections through Microsoft Office document files. Versions released after said date have "Protected View" mode, which prevents malignant documents from downloading and installing malicious software. In short, cautious approach towards received emails and the attachments found therein - are crucial to ensuring device integrity and user safety. If you've already opened "Flight Booking Email Virus" attachment, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.
Text presented in the "Flight Booking Email Virus" email letter:
Subject: Your Flight booking is Confirmed
Attachment: ELECTRONIC FLIGHT TICKET CONFIRMATION BHQQCT 4GRAMWVKBTT1.7z
TICKET CONFIRMED N/M 17 SEPT MDW
Thank you for booking your flight with us.
Your Trip has been confirmed and Flight Ticked enclosed!
DATE 17 SEPT 19 BOOKING REF JLRPTT
AGENT KR/KR 727 866 0113 BAYWAY TRAVEL GROUP
IRMED 2:45 DURATION AIRCRADOTSON/CAILEY 1120 PINELLAS BAYWAY SUITE 112
BOEING 737-800 (WINGLETS)
----TRANSACTION CHARGE USD 40.00----
WANNA GET AWAY FARE USD 1790.96 RT EARLY BIRD CHECK IN USD 30.00
INVOICE TOTAL USD 1860.96
MCO PAYMENT: AX XXXXXXXXXXXXX1007 105696
SVC: 890 0716023963 TO RETAIN VALUE OF TKT FOR FUTURE
USE TKT MUST BE XLD BEFORE DEPARTURE TIME NO REFUNDS/AIRLINE RULES APPLY
+++ E-TICKETS HAVE EXPIRATION DATES AND CONDITIONS OF USE.
CHECK THE CARRIER'S FARE RULES FOR MORE INFORMATION.
BAGGAGE POLICY - FOR TRAVEL TO/FROM, WITHIN THE US/CA, PLEASE VISIT: HTTPS://BAGS.AMADEUS.CO M?R=JLRPTD&N=DOTSON
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is "Flight Booking Email Virus"?
- STEP 1. Manual removal of Agent Tesla malware.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task, usually it's better to let antivirus or anti-malware programs do it automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here's an example of a suspicious program running on user's computer:
If you checked the list of programs running on your computer, for example using task manager and identified a program that looks suspicious you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run Autoruns.exe file.
In the Autoruns application click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure click the "Refresh" icon.
Check the list provided by Autoruns application and locate the malware file that you want to eliminate.
You should write down it full path and name. Note that some malware hides their process names under legitimate Windows process names. At this stage it's very important to avoid removing system files. After you locate he suspicious program you want to remove right click your mouse over it's name and choose "Delete"
After removing the malware through Autoruns application (this ensures that the malware won't run automatically on the next system startup) you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the file of the malware be sure to remove it.
Reboot your computer in normal mode. Following these steps should help remove any malware from your computer. Note that manual threat removal requires advanced computer skills, it's recommended to leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it's better to avoid getting infected that try to remove malware afterwards. To keep your computer safe be sure to install latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections we recommend scanning it with Malwarebytes for Windows.