Avoid downloads from apple.com-clean-mac.site and other similar websites

Also Known As: apple.com-clean-mac.site pop-up
Type: Mac Virus
Distribution: Low
Damage level: Medium

How to remove apple.com-clean-mac[.]site from your Mac

What is apple.com-clean-mac[.]site?

apple.com-clean-mac[.]site is one of many deceptive websites that displays fake notifications of 'detected viruses'. Typically, websites of this type promote various dubious applications. Note that apple.com-clean-mac[.]site encourages visitors to download and install Cleanup My Mac, however, it might also be used to promote other apps. In any case, do not download apps from websites such as apple.com-clean-mac[.]site.

apple.com-clean-mac[.]site scam

When visited, apple.com-clean-mac[.]site displays a pop-up window stating that it has detected a trojan virus named e.tre456_worm_osx. It encourages visitors to take immediate action and scan their systems by clicking the "Scan Now" button in the background. The apple.com-clean-mac[.]site site states that the Mac computer is infected with two malicious programs (malware) and one spyware/phishing-type program that place personal and banking information at risk. When the scanning process is finished, apple.com-clean-mac[.]site states that it has detected the Tapsnake, CronDNS, and Dubfishicv high-risk viruses. To remove them, users are encouraged to click the "REMOVE VIRUSES NOW" button, which then downloads an installation file (maccleaner.pkg) of the Cleanup My Mac application. This dubious app is not free of charge and is unlikely to fix any problems. It also provides false results (detects fake errors, problems, etc.). Never trust apps that are advertised on/through deceptive websites.

Browsers open pages such as apple.com-clean-mac[.]site when potentially unwanted applications (PUAs) are installed on them. These apps usually gather data and/or display intrusive advertisements. They collect data relating to users' browsing habits including, for example, IP addresses, geolocations, entered search queries, addresses of opened websites, and so on. Developers send the information to other parties (potentially cyber criminals) who misuse it to generate revenue. Additionally, PUAs might be designed to display unwanted ads such as coupons, banners, surveys, pop-ups, and other annoying and often deceptive ads. If clicked, these open dubious websites or run scripts that cause download or even installation of various unwanted applications.

Threat Summary:
Name apple.com-clean-mac.site pop-up
Threat Type Mac malware, Mac virus.
Symptoms Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Fake Claim This deceptive website performs a fake system scan and displays results of viruses (supposedly present on the system) that must be eliminated.
Promoted Unwanted Application Cleanup My Mac
Serving IP Address 3.9.247.63
Detection Names Fortinet (Malware), Full List Of Detections (VirusTotal)
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake flash player installers, torrent file downloads.
Damage Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information.
Malware Removal (Mac)

To eliminate possible malware infections, scan your Mac with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
▼ Download Combo Cleaner for Mac
To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

apple.com-clean-mac[.]site is very similar to apple.com-scan-mac[.]xyz, apple.com-mac-optimizer.icu, apple.com-shield-guard.live, and a number of other websites of this type. Generally, these web pages trick people into believing that their computers are infected and offer to remove viruses with a dubious application. PUAs are all very similar: they open dubious, deceptive sites, record details, and/or feed users with unwanted advertisements. You are advised to ignore sites such as apple.com-clean-mac[.]site and uninstall all installed PUAs immediately.

How did potentially unwanted applications install on my computer?

Most users download and install PUAs accidentally or inadvertently. Typically, they download/install them through the set-ups of other (usually free) software. In many cases, PUAs are included in various set-ups as additional offers, however, these can go unnoticed, since usually hidden in settings such as "Custom", "Advanced", and so on. This marketing method is called "bundling". Developers use bundling to trick people into downloading and/or installing unwanted apps with software that they willingly wish to download. In summary, PUAs are often downloaded and/or installed when people leave settings available in the set-ups unchanged. In other cases, unintentional downloads and installations occur when they click deceptive ads. When clicked, some ads run scripts that start the download or installation processes of unwanted software.

How to avoid installation of potentially unwanted applications

To avoid unwanted downloads or installations, we recommend that you download all programs from official websites. Do not use tools or channels such as third party downloaders, unofficial pages, third party installers, Peer-to-Peer networks (torrent clients, eMule), and so on. If a setup contains any settings (such as "Custom", "Advanced"), check them and decline offers to download/install additional software. Do not click intrusive ads, especially when they are displayed on dubious sites. If your browser displays unwanted ads or causes redirects to dubious pages, remove all unwanted apps (extensions, add-ons, plug-ins) that are installed on it. Also remove any unwanted programs installed on the operating system. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Text in the pop-up:

IMMEDIATE ACTION REQUIRED

We have detected a trojan virus (e.tre456_worm_osx) on your Mac.

Press OK to begin the repair process.

Screenshot of the main apple.com-clean-mac[.]site page:

apple.com-clean-mac.site background page

Text in this page:

Your system is infected with 3 viruses! Monday, September 16, 2019 5:04 PM

Your Mac is infected with 3 viruses. Our security check found traces of 2 malware and 1 phishing/spyware. System damage: 28.1% - Immediate removal required!

The immediate removal of the viruses is required to prevent further system damage, loss of Apps, Photos or other files.
Traces of 1 phishing/spyware were found on your Mac with MacOS 10.14 Mojave.

Personal and banking information is at risk.

To avoid more damage click on 'Scan Now' immediately. Our deep scan will provide help immediately!
4 minute and 33 seconds remaining before damage is permanent.

Scan Now

apple.com-clean-mac[.]site displays fake scan results:

apple.com-clean-mac.site detects fake viruses

Text in this page:

DOWNLOAD REQUIRED
Your Mac is heavily damaged! (33.2%)
Please download the Advanced Mac Cleaner application to remove 3 Viruses from your Mac.
VIRUS INFORMATION

Virus Name: Tapsnake; CronDNS; Dubfishicv
Risk: HIGH
Infected Files: /os/apps/hidden/os-component/X/snake.icv; /os/local/conf/keyboard/retype.icv...
REMOVE VIRUSES NOW
VIRUS REMOVAL

Application: Advanced Mac Cleaner
Rating: 9.9/10
Price: Free

Appearance of apple.com-clean-mac[.]site scam (GIF):

Appearance of apple.com-clean-mac[.]site scam (GIF)

Cleanup My Mac installer:

cleanup my mac installation setup

Cleanup My Mac app:

cleanup my mac unwanted application

Instant automatic Mac malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Mac malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

Quick menu:

Video showing how to remove unwanted applications promoted through apple.com-clean-mac[.]site website using Combo Cleaner:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove apple.com-clean-mac.site pop-up related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

apple.com-clean-mac.site pop-up removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove apple.com-clean-mac.site pop-up related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove apple.com-clean-mac.site pop-up related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove apple.com-clean-mac.site pop-up related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
apple.com-clean-mac.site pop-up QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of apple.com-clean-mac.site pop-up on your mobile device.
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