Prevent being scammed by 0fficial.info

Also Known As: 0fficial.info pop-up
Type: Mac Virus
Distribution: Low
Damage level: Medium

How to remove 0fficial[.]info from Mac?

What is 0fficial[.]info?

0fficial[.]info is a scam website used to endorse the Cleanup My Mac application (however, it is actually presented as "MacCleaner"). This site uses scare-tactics to encourage users into installing its promoted Potentially Unwanted Application (PUA). The 0fficial[.]info web page warns visitors that it has detected various 'threats' and gives instructions on how to remove them. Websites of this type should not be trusted. Do not install any apps that they advertise. These scams generally promote fake and nonoperational applications. Few users access this site intentionally - most are redirected by intrusive advertisements or PUAs already present on their devices.

0fficial.info pop-up scam

Once accessed, 0fficial[.]info displays a pop-up window claiming that the visitor's system is seriously damaged. It states that system damage is at 37.2% and there are four viruses present. It further elaborates that unless the threats are immediately removed, users risk permanent damage to their data. It then gives two-step instructions on how to remove the threats supposedly "found". The first step is to click the "Download" button. The second is to download the "free" antivirus app (Cleanup My Mac) and use it to clean the operating system. After this button is clicked, the maccleaner.pkg file is downloaded. This file is used to proliferate PUAs. You are strongly advised not to download or install this file, as any software installed by it is likely to be rogue and nonfunctional. As mentioned, Cleanup My Mac, which 0fficial[.]info endorses, is a PUA. There are many examples of similar rogue apps (e.g. Mac Cleanup Pro, Mac Mechanic, Mac Space Reviver, etc.) that are spread through deceptive websites. These applications typically require payment to be activated, however, even after they are purchased, they remain nonoperational.

In general, PUAs are all quite similar. They may seem legitimate and offer a wide variety of "useful" features ranging from weather forecasts and traffic data providers, to various antivirus applications. Despite how good these offers may sound, the applications rarely work as advertised. The only purpose of unwanted apps and content is to generate revenue for the developers. PUAs provide no real value for regular users and simply cause redirects to untrustworthy and malicious web pages, hijack browsers, deliver intrusive advertisement campaigns, and track data. The latter works by monitoring browsing activity (search engine and browsing histories), thereby collecting users' personal information (IP addresses, geolocations, and other private details). This data is then shared with third parties (potentially, cyber criminals) seeking to misuse it for financial gain. Therefore, data tracking can lead to serious privacy issues, and even identity theft. To ensure device and user safety, all suspicious applications and browser extensions/plug-ins must be removed immediately.

Threat Summary:
Name 0fficial.info pop-up
Threat Type Scam, Phishing, Mac malware, Mac virus.
Serving IP Address 51.159.16.122
Promoted Unwanted Application Cleanup My Mac
Symptoms Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake flash player installers, torrent file downloads.
Damage Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information.
Malware Removal (Mac)

To eliminate possible malware infections, scan your Mac with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
▼ Download Combo Cleaner for Mac
To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

0fficial[.]info is virtually identical to apple.com-shield[.]liveapple.com-mac-booster[.]livemacos-online-security-check[.]com, and thousands of other sites. Most scam websites display alerts and warnings to scare users into installing their promoted content, however, it is highly unlikely that any programs downloaded are operational. In most cases, these sites are force-opened by PUAs already present within the system.

How did potentially unwanted applications install on my computer?

Certain PUAs have "official" download sites, however, they are also proliferated via the download/install set-ups of other programs. The method of pre-packing regular software with unwanted or malicious content is called "bundling". By rushing though the download/installation processes (e.g. ignoring terms, skipping steps, using pre-set options, etc.), users risk allowing this content onto their devices. Intrusive advertisements are also known to proliferate PUAs. When clicked, they can execute scripts to download/install unwanted apps, without users' consent.

How to avoid installation of potentially unwanted applications

Only official and verified download channels should be used. Peer-to-Peer sharing networks and other third party downloaders are classed as untrusted. Therefore, you are advised not to use them. When downloading/installing, read the terms, use "Custom/Advanced" settings and decline download/installation of any additional content. Intrusive ads usually seem legitimate and harmless, however, they often redirect to dubious websites (e.g. gambling, pornography, adult-dating, etc.). If you experience these ads/redirects, inspect the system and remove all suspicious applications and/or browser extensions/plug-ins. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Text presented in the initial pop-up:

ATTENTION!
Your Mac OS X is infected (4) by viruses and Your system is damaged.
You msut clean the system from viruses, as quick as possible!

** Do not ignore this warning **

Screenshot of the 0fficial[.]info website background web page:

0fficial.info scam background

Text presented on this webpage:

Your system is seriously damaged, found (4) viruses!

We discovered that Your Mac OS is damaged on 37,2% and contains (4) viruses.

If you will not delete viruses right now, then it can result in the damage of system files, data, appendixes and etc.

You need to do (step by step):

Step 1: Push the button Download and get free antivirus app.

Step 2: Download MacCleaner and recover Your system!

Appearance of 0fficial[.]info pop-up scam (GIF):

0fficial.info pop-up scam (GIF)

Screenshot of Cleanup My Mac application:

Cleanup My Mac unwanted app

Instant automatic Mac malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Mac malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

Quick menu:

Video showing how to remove unwanted applications promoted via 0fficial[.]info scam website using Combo Cleaner:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX","NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove 0fficial.info pop-up related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

0fficial.info pop-up removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove 0fficial.info pop-up related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove 0fficial.info pop-up related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove 0fficial.info pop-up related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
0fficial.info pop-up QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of 0fficial.info pop-up on your mobile device.
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Platform: macOS

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