Avoid being scammed by LAB Bot Email

Also Known As: possible malware infections
Distribution: Low
Damage level: Medium

"LAB Bot" email scam removal guide

What is "LAB Bot Email"?

"LAB Bot" email is a scam message. Its misleading subject/title suggests that the email is from Amazon Delivery Support, however, it has nothing to do with this company. The message is not from Amazon or associates, and the content has no connection with them. The body of the message claims to be from a group of "data storage hackers" (a cyber criminal group), which has supposedly hacked the recipient's cloud storage. This scam is furthered by the use of scare tactics, in this case the model is used to trick people into paying to prevent the criminals from misusing their data. In fact, the user's device is not infected and data has not been compromised by these scammers.

LAB Bot email spam campaign

The deceptive message alerts recipients not to ignore it, as it relates to their email account and cloud storage. It claims to be from a hacker group, which specializes in unauthorized access to this type of data storage. The email states that, as the users have received the message, they have already been hacked. These scammers claim to be software developers who have created a data-stealing application. This malicious program is allegedly capable of exfiltrating files from cloud storage via affected email accounts. The message then goes on to explain that there are various cloud storage services, which this fake malware can access, such as Google Drive, OneDrive, iCloud and similar. Unless users pay for the data "gathered" by this software, it is either publicized on a darknet forum and/or shared with all of the recipient's email contacts. The publication of this compromising material can supposedly be prevented by transferring 0.20753 in the Bitcoin cryptocurrency (approximately $1600 USD at the time of writing) to the criminals' Bitcoin wallet within five days. This scam proclaims that this is the only way to stop the process. To obtain the cryptowallet address, users are instructed to scan the QR code presented in the message with their mobile device. Furthermore, recipients are informed that the five-day countdown begins from the moment the message is opened, which is monitored with the aid of email trackers. Note that this scheme does not proliferate any malicious content, nor have users' devices been infiltrated by malicious programs. Do not meet the demands of these cyber criminals - regardless of the validity of their claims, there are no guarantees that their promises will be fulfilled following payment.

Threat Summary:
Name LAB Bot Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud.
Fake Claim Scammers claims to have infected the user's device and exfiltrated data from cloud storage.
Ransom Amount 0.20753 BTC
Disguise The message is disguised as a Customer ID Authorization Form from Amazon Delivery Support
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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"CVE-2018-10562", "On this day I hacked your OS", and "Hacker Who Has Access To Your Operating System" are examples of other scams similar to "LAB Bot" email. Deceptive emails have various models, defined as social engineering and scare tactics. Their purpose is to trick people into making payments, revealing personal information (e.g. banking credentials), infecting recipients' devices with malware, and so on. The purpose of these schemes is to generate revenue for their designers.

How do spam campaigns infect computers?

Scam/Deceptive mail is sent during large scale spam campaigns. The emails are typically highlighted as "important", "official", "urgent" and similar. Infections are caused through dangerous files attached (or via links leading to them). The file formats come in a wide variety including, for example, Microsoft Office and PDF documents, archive (ZIP, RAR) and executables (.exe, .run), JavaScript, etc. When these infectious files are executed, run or otherwise opened, it initiates the infection process. I.e., opening these files triggers them to begin downloading/installing malware (e.g. trojans, ransomware, etc). System infections via malicious MS Office documents are started by enabling macro commands (i.e., enabling editing). In Microsoft Office versions released prior to 2010, however, infection is initiated the moment the document is opened.

How to avoid installation of malware

Do not open suspicious and/or irrelevant emails, especially those received from unknown senders (addresses). All attachments and links found in dubious mail must never be opened, due to the high risk of malware installation. If you use email services, run regular system scans to ensure that malicious content has not been installed onto devices through received messages. You are advised to use Microsoft Office versions released after 2010. The newer versions have "Protected View" mode, which prevents malicious macros from infecting systems when dangerous documents are opened. If you have already opened malicious attachments, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.

Text presented in the "LAB Bot" email message:

Subject: Re: [ Amazon Delivery Support ]  [ Notification ]  Authorization Form Customer ID
 [ Support ]  - 8764337 bil ling-prob lem@amazon.com

Please do not ignore this message, as it refers to your account **************** and cloud storage.
We are a group of data storage hackers.
If you receive this message, we've already hack you.
We are software developers (Login And Backup or often called LAB Bot).

Frequently asked questions (FAQs)
Q: What is the LAB Bot?
A: LAB is an automated application made by Bot using a special API request; the API can download all the data or files that are related to your cloud storage and send it to our server automatically via hacked email access.

Q: Definitely, you'll think this is impossible!
A: Smartphones, Apple, Windows, etc. All have cloud storage data. Like Google with Gdrive, Microsoft with OneDrive, Apple with iCloud, and all cloud storage directly connected to an email account.

Q: Why should you care about LAB Bot?
A: Lab Bot is automatically configured and has a five day grace period. On the fifth day, Lab Bot will accomplish its final task.
I.e., share backup data downloaded to the darknet forum publicly or to e-mail correspondence, contacts, social network, co-worker. (You certainly didn't want everyone to see or know your private files (documents, nude photos, hot videos, or others).

Precisely what should you do?

To prevent all of this thing from happening, you need to send Bitcoin with the amount of 0.20753 Bitcoin - to my bitcoin wallet. (if you didn't know this, search 'how to buy bitcoin' on Google.)

BTC address:

Scan the QR code with your phone to get the address.

So, to stop the LAB Bot process, it's only in one way; "make payments through Bitcoin in the amount of 0,20753 Bitcoin". You have five days to make a payment, and the time will start when this message opened; LAB Bot will know if you've already read the letter because it uses e-mail trackers.

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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