Do not trust the Flash Player Update Download New Version pop-up

Also Known As: Flash Player Update Download New Version pop-up
Type: Mac Virus
Distribution: Low
Damage level: Medium

How to remove "Flash Player Update Download New Version" from Mac computers

What is "Flash Player Update Download New Version"?

"Flash Player Update Download New Version" is a deceptive pop-up displayed by various scam websites. When sites running this scam are accessed, visitors are offered download/installation of fake Flash Player updates. Note that bogus updaters are commonly used to infiltrate systems with untrusted or malicious content. The "Flash Player Update Download New Version" scheme has been observed promoting browser hijackers (e.g. SearchMine) and adware (e.g. MediaDownloader and MyCouponsmart) via fake update installers, however, other dubious or malicious software (e.g. trojans, ransomware, etc.) might also be installed through these bogus updates. The updaters promoted by "Flash Player Update Download New Version" often originate from the Bundlore family. Most visitors to deceptive/scam web pages access them inadvertently through redirects caused by intrusive ads or Potentially Unwanted Applications (PUAs) already installed on the system.

Flash Player Update Download New Version scam

Unlike many versions of this scam model, "Flash Player Update Download New Version" does not explicitly state that Flash Player is outdated or missing. This indirect approach can trick users into lowering their guard and installing what may seem to be legitimate updates. The pop-up window urges people to update Flash by explaining what a crucial and useful piece of software it is. It informs users that Flash Player is an essential browser plug-in, which enables them to play online media ranging from video, animation and games. It is added that this plug-in supports data formats such as AMF, SWF, XML, JSON and multimedia. For example, .MP3, .FLV, .JPEG, .GIF, .PNG and .RTMP. Other features of Flash are accelerated graphics rendering, multi-thread video decoding and webcam support. This window has two buttons ("Update now" and "Install", respectively), which initiate the download of a fake updater. Once either is clicked, the scam also provides the installation instructions. Installing these updates will not update Flash Player - instead, users will unintentionally allow potentially dangerous software onto their systems. This, in turn, can cause serious issues and endanger device/user safety. You are strongly advised against downloading/installing content promoted via pages running "Flash Player Update Download New Version". You are strongly advised to update products with tools/functions provided by genuine developers.

As well as causing redirects to deceptive/scam sites, PUAs can force-open untrustworthy/rogue, sale-based, compromised and malicious web pages as well. In fact, these applications can have other, additional capabilities. Adware-type PUAs deliver intrusive ads (e.g. pop-ups, coupons, banners, etc.), which diminish the browsing experience. When click, they redirect to harmful websites and can download/install software without users' permission. Unwanted apps classified as browser hijackers make changes to browsers and limit/deny access to settings - this, to promote fake search engines. All types of PUAs have data tracking capabilities. They can record users' browsing habits (URLs visited, pages viewed, search queries typed, etc.) and gather personal information (IP addresses, geolocations and other details). The data is then shared with third parties (potentially, cyber criminals) seeking to misuse it for financial gain. To summarize, PUAs can cause browser/system infiltrations and infections, lead to severe privacy issues, financial losses and even identity theft. To protect device integrity and user safety, remove all suspect applications and browser extensions/plug-ins immediately upon detection.

Threat Summary:
Name Flash Player Update Download New Version pop-up
Threat Type Phishing, Scam, Mac malware, Mac virus.
Fake Claim Scam implies Flash Player is outdated/missing.
Detection Names (one of the fake update installers)
Avast (MacOS:Bundlore-EA [Adw]), DrWeb (Adware.Mac.Bundlore.775), Ikarus (Trojan.MAC.Generic), Kaspersky (Not-a-virus:HEUR:AdWare.OSX.Bnodlero), Full List (VirusTotal)
Related Domains Full list below.
Promoted Unwanted Application Various fake software updaters (Bundlore family), MediaDownloader, MyCouponsmart, SearchMine and others.
Symptoms Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers, torrent file downloads.
Damage Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information.
Malware Removal (Mac)

To eliminate possible malware infections, scan your Mac with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
▼ Download Combo Cleaner for Mac
To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

There are thousands of deceptive websites available. They are designed for the sole purpose of generating revenue for the scammers behind them. Through use of social engineering and scare tactics, these scams encourage users to download/install and/or purchase nonoperational, dubious or malicious content, calling expensive fake support/service lines, revealing personal details (e.g. information relating to identities, social media/communication or financial accounts), making monetary transactions, etc. Popular scam models include alerts that software is outdated/missing, warnings that the system is infected (e.g. "Noname", "Vnbue" etc.), prize/award giveaways (e.g. "Dear YouTube user, Congratulations!", "International promotion of postal services" etc.), and many others.

How did potentially unwanted applications install on my computer?

PUAs proliferate through the download/install set-ups of other software. This deceptive marketing technique of packing regular products with unwanted or malicious additions is called "bundling". Rushing download and installation processes (e.g. skimming or ignoring terms, using pre-set options, etc.) endangers devices with potential infiltration and infections. Note that some PUAs have "official" download web pages. When clicked, intrusive ads can execute scripts to stealthily download/install PUAs.

How to avoid installation of potentially unwanted applications

It is important to research all content prior to download/installation or purchase. Use only official and verified download channels. Peer-to-Peer sharing networks (BitTorrent, Gnutella, eMule, etc.), free file-hosting sites and other third party downloaders are untrusted and should be avoided. Treat download/Installation processes with caution. Read the terms, study all possible options, use the "Custom/Advanced" settings and opt-out of supplementary apps, tools, function and so on. Intrusive ads may seem normal and innocuous, however, once clicked, they can redirect to highly dubious pages (e.g. pornography, adult-dating, gambling and others). If you experience these advertisements/redirects, inspect the system and immediately remove all dubious applications and browser extensions/plug-ins. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Text presented in the "Flash Player Update Download New Version" pop-up window:

Software Update
Flash Player Update
Download new version
Update now

Flash Player is an essential plugin for your browser that allows you to view everything from video to games and animation on the web.
Flash Player supports several data formats AMF, SWF, XML and JSON. The multimedia formats which are supported by Flash Player include .MP3, .FLV, .JPEG, .GIF, .PNG and .RTMP.
Other supported features include accelerated graphics rendering, multi-thread video decoding and webcam support.

Later Install

Screenshot of the fake Flash update installation instructions:

Flash Player Update Download New Version scam installation instructions

Text presented in this page:

1
Download
When the file done downloading,
you'll see it at the bottom of your
Chrome window.
2
Open the file
Click the file starting with ‘Flash Player’.
3
Run the application
Confirm the installation by clicking
Continue and Install
buttons.
Type your password.

Appearance of "Flash Player Update Download New Version" scam (GIF):

Appearance of Flash Player Update Download New Version scam (GIF)

Domains related to the "Flash Player Update Download New Version " pop-up scam:

Screenshot of one of the fake Flash update installers:

One of many installers promoted by Flash Player Update Download New Version scam

Instant automatic Mac malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Mac malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

Quick menu:

Video showing how to remove adware and browser hijackers from a Mac computer:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX","NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove flash player update download new version pop-up related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

Flash Player Update Download New Version pop-up removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove flash player update download new version pop-up related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove flash player update download new version pop-up related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove flash player update download new version pop-up related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Flash Player Update Download New Version pop-up QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of Flash Player Update Download New Version pop-up on your mobile device.
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