How to uninstall Grandoreiro from a computer?

Also Known As: Grandoreiro banking trojan
Type: Trojan
Distribution: Low
Damage level: Severe

Grandoreiro virus removal guide

What is Grandoreiro?

Grandoreiro is the name of a malicious software that is categorized as a banking Trojan. Cyber criminals attempt to infect computers with software of this type so they generate revenue by misusing information that programs like Grandoreiro are designed to steal. Trojans of this type steal banking-related information, which means their victims are exposed at risk of monetary loss. If a computer is infected with Grandoreiro (or any other malicious program), then it should be uninstalled/removed immediately.

Grandoreiro malware

Typically, banking Trojans are designed to steal information such as login credentials (logins, passwords), account numbers, credit card details, and other confidential information stored or processed through various online banking systems. Cyber criminals misuse stolen information to generate revenue by making fraudulent purchases, transactions, selling it to third parties and in other ways. In one way or another, they misuse those details for financial gain, they attempt to generate as much revenue as possible. In most cases victims of banking Trojans like Grandoreiro suffer a monetary loss, experience problems related to online privacy, become victims of identity theft and other serious problems. If there is a reason to believe that Grandoreiro is already installed on the operating system, then this malicious software should be removed from it as soon as possible.

Threat Summary:
Name Grandoreiro banking trojan
Threat Type Trojan, password-stealing virus, banking malware
Detection Names ( Arcabit (Trojan.Jacard.D29C70), Emsisoft (Gen:Variant.Jacard.171120 (B)), ESET-NOD32 (A Variant Of Win32/Injector.BVIV), Microsoft (PUA:Win32/Presenoker), Full List (VirusTotal)
Detection Names (video-china02712.msi) Arcabit (Trojan.Jacard.D29C70), BitDefender (Gen:Variant.Jacard.171120), ESET-NOD32 (A Variant Of Win32/Injector.BVIV), Microsoft (Trojan:Win32/Grandoreiro!MTB), Full List (VirusTotal)
Symptoms Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.
Distribution methods Malicious websites, infected email attachments, malicious online advertisements, social engineering, software 'cracks'.
Damage Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.

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More examples of Trojans that are designed to steal confidential information and/or do other things are KBOT, Lampion and CryptBot. In most cases Trojans are designed to steal various information and/or infect operating systems with some other malware (e.g., ransomware). Either way, cyber criminals spread programs of this type with a purpose to generate. We strongly recommend to take all necessary precautions that would prevent installations of programs of this type.

How did Grandoreiro infiltrate my computer?

Cyber criminals proliferate Grandoreiro through malicious websites that contain videos supposedly related to Coronavirus. However, if a visitor clicks the "Play" button, then those websites download an archive file named "" (downloaded file could be named differently) which contains a malicious executable (.exe) file. If opened/executed, that file installs Grandoreiro and allows it to steal personal data. Peer-to-Peer networks (e.g., torrent clients, eMule), free file hosting, freeware download websites, third party downloaders are examples of other file and/or software download channels, sources that can be used by cyber criminals as tools to host malicious files. Unfortunately, there are more ways to spread malware. For example, emails (spam campaigns), fake software updating tools, and unofficial activation ('cracking') tools. Cyber criminals employ spam campaigns as tools to spread viruses by sending malicious attachments via email. They send emails that include infected Microsoft Office documents, archive files, PDF files, executables, JavaScript files and so on, hoping that people will open them. If opened, these attachments (or links) download and install malware. Fake software updating tools infect operating systems by installing malware instead of updates, or by exploiting bugs, flaws of some outdated software that is installed on the operating system. Software 'cracking' tools are designed activate licensed programs for free (bypass their activation). However, quite often they are designed to install various malicious programs.

How to avoid installation of malware?

If a received email is irrelevant, it is sent from unknown address and contains some attachment (or website link) it should be ignored. We strongly recommend not to open files (or web links) that are presented in emails of this kind without being sure that it is safe to do that. Software should be downloaded from official websites and direct download links. Other sources (like Peer-to-Peer networks, third party downloaders, unofficial pages, etc.) could be used to proliferate malware. Installed programs should be updated through implemented functions or tools that are provided by official software developers. The same applies to their activation. It is illegal to use third party tools to activate licensed programs and it may lead to having a system infected with malware. And finally, it is important to regularly scan the operating system for threats with a reputable antivirus or anti-spyware suite and always keep it up to date. If you believe that your computer is already infected, we recommend running a scan with Spyhunter for Windows to automatically eliminate infiltrated malware.

Malicious website designed to trick visitors into downloading file that contains malicious executable:

website designed to download zip file with malicious executable inside

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Spyhunter is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Spyhunter By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Spyhunter.

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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Spyhunter for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Spyhunter for Windows.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Grandoreiro banking trojan QR code
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