How to remove Lxhlp ransomware from the operating system?

Also Known As: Lxhlp virus
Distribution: Moderate
Damage level: Severe

Lxhlp ransomware removal instructions

What is Lxhlp?

Lxhlp is malicious program, belonging to the Dharma ransomware family. This malware's discovery is credited to Jakub Kroustek. It operates by encrypting files and demanding payment for the decryption. During the encryption process, all of the compromised files are renamed following this pattern: original filename, unique ID assigned to the victim, cyber criminals' email address and the ".lxhlp" extension. For example, a file like "1.jpg" would appear as something akin to "[].lxhlp" - after encryption. Once this process is complete, ransom-demanding messages are created in a pop-up window and "FILES ENCRYPTED.txt".

The ransom note in "FILES ENCRYPTED.txt" states that all of the victims' data has been locked and to restore it, they are to establish contact with the individuals behind the attack - via email. The pop-up provides more information concerning the infection. The text presented in it states that users' files have encrypted and reassures that recovery is possible. Victims are warned that renaming the encrypted files and/or attempting to decrypt it with third party software - may lead to permanent data loss. Additionally, this message alerts that seeking aid from third parties can result in users getting scammed and/or increased financial loss (as the failed recovery fees and the payment demanded by the criminals behind Lxhlp - get combined). Unfortunately, in many cases of ransomware attacks, decryption is impossible without interference of the cyber criminals responsible. It might be, if the malware has bugs (flaws) and/or is still in development. Whatever the case, it is expressly advised against meeting the demands of criminals. Since often, despite paying - victims do not receive the promised decryption tools/software. Therefore, their data remains encrypted and worthless. Removing Lxhlp ransomware from the operating system - will prevent it from further encryptions. However, removal will not restore already affected files. The sole solution is recovering them from a backup, if one was created before the infection and was stored in a separate location.

Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:

Lxhlp decrypt instructions (pop-up)

Zida.HOWWastedLocker and Credo are some examples of other ransomware-type programs. They are designed to encrypt data and demand ransoms for the decryption tools/software. Crucial differences between these programs/infections include - the cryptographic algorithms they use (symmetric or asymmetric) and size of the demanded payment. The ransoms tend to range from three to four digits in USD. Digital currencies (primarily, cryptocurrencies) are used, due to transactions of them being difficult/impossible to trace. To protect data, it is recommended to keep backups in remote servers and/or unplugged storage devices. It is best to store backups in multiple different locations.

How did ransomware infect my computer?

Ransomware and other malware is mainly distributed via trojans, spam campaigns, illegal activation tools ("cracks"), illegitimate updaters and untrustworthy download channels. Trojans are malicious programs with varied functionalities that can include the ability to cause chain infections (i.e. download/install additional malware). Spam campaigns are massive operations, during which thousands of scam emails are sent. These letters are typically presented as "official", "urgent", "important" and similar. The deceptive emails have infectious files attached to them and/or contain download links of such content. Malicious files can be in various formats (e.g. Microsoft Office and PDF documents, archive and executable files, JavaScript, etc.); when they are executed, run or otherwise opened - it initiates the infection chain. "Cracking" tools can download/install malware instead of activating licensed product. Fake updaters infect systems by abusing flaws of outdated products and/or by simply installing malicious software, rather than the updates. Malicious programs, commonly disguised as or bundled with ordinary content, can be downloaded from unreliable sources, e.g. unofficial and free-file hosting websites, Peer-to-Peer sharing networks (BitTorrent, eMule, Gnutella, etc.) and other third party downloaders.

Threat Summary:
Name Lxhlp virus
Threat Type Ransomware, Crypto Virus, Files locker
Encrypted Files Extension .lxhlp (files are also appended with a unique ID and cyber criminals' email address)
Ransom Demanding Message Text presented in the pop-up window and FILES ENCRYPTED.txt
Cyber Criminal Contact and
Detection Names Avast (Win32:RansomX-gen [Ransom]), BitDefender (Trojan.Ransom.Crysis.E), ESET-NOD32 (A Variant Of Win32/Filecoder.Crysis.P), Kaspersky (, Full List Of Detections (VirusTotal)
Symptoms Cannot open files stored on your computer, previously functional files now have a different extension (for example, my.docx.locked). A ransom demand message is displayed on your desktop. Cyber criminals demand payment of a ransom (usually in bitcoins) to unlock your files.
Distribution methods Infected email attachments (macros), torrent websites, malicious ads.
Damage All files are encrypted and cannot be opened without paying a ransom. Additional password-stealing trojans and malware infections can be installed together with a ransomware infection.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
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How to protect yourself from ransomware infections?

Dubious and/or irrelevant emails must not be opened, especially any attachments or links present in them - due to the risk of potential malware infections. It is recommended to always use official and verified download channels. Additionally, all programs must be activated and updated with functions/tools, provided by legitimate developers. Illegal activation ("cracking") tools and third party updaters should not be used, as they often proliferate malicious content. To ensure device integrity and user safety, it is paramount to have a dependable anti-virus/anti-spyware installed. This software must be kept up-to-date, used to run regular system scans and to remove detected threats and issues. If your computer is already infected with Lxhlp, we recommend running a scan with Malwarebytes for Windows to automatically eliminate this ransomware.

Text presented in Lxhlp ransomware's pop-up window:

Don't worry,you can return all your files!
If you want to restore them, follow this link:email YOUR ID -
If you have not been answered via the link within 12 hours, write to us by
Do not rename encrypted files.
Do not try to decrypt your data using third party software, it may cause permanent data loss.
Decryption of your files with the help of third parties may cause increased price (they add their fee to our) or you can become a victim of a scam.

Screenshot of Lxhlp's text file ("FILES ENCRYPTED.txt"):

Lxhlp ransomware text file (FILES ENCRYPTED.txt)

Text presented in this file:

all your data has been locked us
You want to return?
write email or 

Screenshot of files encrypted by Lxhlp (".lxhlp" extension):

Files encrypted by Lxhlp ransomware (.lxhlp extension)

Lxhlp ransomware removal:

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Quick menu:

Step 1

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

Step 2

Log in to the account infected with the Lxhlp virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.

If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.

Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":

1. During your computer start process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.

Boot your computer in Safe Mode with Command Prompt

2. When Command Prompt mode loads, enter the following line: cd restore and press ENTER.

system restore using command prompt type cd restore

3. Next, type this line: rstrui.exe and press ENTER.

system restore using command prompt rstrui.exe

4. In the opened window, click "Next".

restore system files and settings

5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the Lxhlp ransomware virus infiltrating your PC).

select a restore point

6. In the opened window, click "Yes".

run system restore

7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remaining Lxhlp ransomware files.

To restore individual files encrypted by this ransomware, try using Windows Previous Versions feature. This method is only effective if the System Restore function was enabled on an infected operating system. Note that some variants of Lxhlp are known to remove Shadow Volume Copies of the files, so this method may not work on all computers.

To restore a file, right-click over it, go into Properties, and select the Previous Versions tab. If the relevant file has a Restore Point, select it and click the "Restore" button.

Restoring files encrypted by CryptoDefense

If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode making its removal complicated. For this step, you require access to another computer.

To regain control of the files encrypted by Lxhlp, you can also try using a program called Shadow Explorer. More information on how to use this program is available here.

shadow explorer screenshot

To protect your computer from file encryption ransomware such as this, use reputable antivirus and anti-spyware programs. As an extra protection method, you can use programs called HitmanPro.Alert and EasySync CryptoMonitor, which artificially implant group policy objects into the registry to block rogue programs such as Lxhlp ransomware.

Note that Windows 10 Fall Creators Update includes a "Controlled Folder Access" feature that blocks ransomware attempts to encrypt your files. By default, this feature automatically protects files stored in the Documents, Pictures, Videos, Music, Favorites, and Desktop folders.

Controll Folder Access

Windows 10 users should install this update to protect their data from ransomware attacks. Here is more information on how to get this update and add an additional protection layer from ransomware infections.

HitmanPro.Alert CryptoGuard - detects encryption of files and neutralises any attempts without need for user-intervention:

hitmanproalert ransomware prevention application

Malwarebytes Anti-Ransomware Beta uses advanced proactive technology that monitors ransomware activity and terminates it immediately - before reaching users' files:

malwarebytes anti-ransomware

  • The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups. More information on online backup solutions and data recovery software Here.

Other tools known to remove Lxhlp ransomware:

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Lxhlp virus QR code
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