"cPanel email scam" removal guide
What is the fake "cPanel" email?
|Name||cPanel Email Scam|
|Threat Type||Phishing, Scam, Social Engineering, Fraud|
|Fake Claim||One variant claims recipients need to update their account; the other - that their account will be deactivated unless they update it.|
|Disguise||Notifications from cPanel|
|Detection Names (malicious html attachment used for phishing)||Ad-Aware (Trojan.GenericKD.36626880), BitDefender (Trojan.GenericKD.36626880), Fortinet (JS/Agent.RA!tr), Emsisoft (Trojan.GenericKD.36626880 (B)), Microsoft (Trojan.GenericKD.36626880), Full List Of Detections (VirusTotal)|
|Symptoms||Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.|
|Distribution methods||Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.|
|Damage||Loss of sensitive private information, monetary loss, identity theft.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
"Facebook Email Scam", "Fund Release", "Microsoft Teams Email Scam", "INTERNATIONAL MONETARY FUND (IMF)", and "Email Account Is Almost Full" are some examples of other spam campaigns. Despite the legitimate appearance, this mail's sole purpose is to generate revenue for the scammers/ cyber criminals behind it. Aside from phishing and similar scams, deceptive emails are also used to proliferate malware (e.g., trojans, ransomware, cryptocurrency miners, etc.). Due to how widespread spam mail is, it is highly recommended to exercise caution with incoming emails.
How do spam campaigns infect computers?
How to avoid installation of malware?
Suspicious and/or irrelevant emails must not be opened, especially any attachments or links found in them. It is recommended to use Microsoft Office versions released after 2010. Aside from spam campaigns, malware is also commonly spread via untrustworthy download sources (e.g., unofficial and free file-hosting websites, Peer-to-Peer sharing networks, and other third-party downloaders), illegal activation tools ("cracks"), and fake updaters. Therefore, it is important to only use official and verified download channels. Additionally, all programs must be activated and updated with tools/functions provided by legitimate developers. To protect device/user safety, it is crucial to have a reputable anti-virus/anti-spyware suite installed and kept updated. This software has to be used to run regular system scans and remove detected threats and issues. If you've already opened malicious attachments, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.
Text presented in one variant of the "cPanel" scam emails:
Subject: [ ******** ] Updates to the cPanel Services Agreement
******** You’re receiving this email because we are updating the cPanel Services Agreement, which applies to one or more cPanel or services you use. We’re making these updates to clarify our terms and ensure that they remain transparent for you, as well as to cover new cPanel products, services and features.
You can also learn more about these updates on our FAQ page including a summary of the most notable changes.
If you do not agree, you can choose to discontinue using the products and services, and close your cPanel account ******** before these terms become effective.
Thank you for using cPanel products and services
Copyright© 2021 cPanel, Inc.
Screenshot of the alternative variant of the "cPanel" scam emails:
Text presented in this variant:
Subject: Suspension : Removal of ******** from our server
Website De-activation : "********".
Final Notice for Domain : ********
Removal of ******** from our server has been approved and initiated,
Due to ignorance of last verification warning.
Removal will occur exactly at our server programmed time and hour
We recommend that you find the attachment file that is attached to this email and Cancel Removal
for your Domain : ********
Copyright© 2021 cPanel, Inc.
Screenshot of the "cPanel" scam emails' file attachment:
Another cPanel-themed spam email claiming that user has pending messages:
Text presented within:
Subject: - WARNING: INCOMING MESSAGES BLOCKED DUE TO SERVER UPGRADE !!!
Sender Action Required
Message Failure Delivery Notice.
4 Suspended incoming messages
How to Fix and verify it
CLICK HERE to view incoming suspended messages.
Created Date: 4/5/2021 8:28:31 p.m.
The information contained in or attached to this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify me immediately by responding to this email and then delete it from your system. We are neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt.
Screenshot of the promoted phishing website:
Yet another variant of cPanel-themed spam email:
Text presented within:
Subject: Inode quota exceeded : ********"
Inode quota notification for : ********".
Inode Quota Exceeded!!
Final Notice for Domain : rcservice.lt
The Domain ********" has reached its inode quota.
Exceeding your inode quota can affect your website, uploads and email.
To avoid service interruption we recommend that you find the attachment file that is attached to this email to
automatically add more inodes to your hosting package now
Copyright© 2021 cPanel, Inc.
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is "cPanel email scam"?
- STEP 1. Manual removal of possible malware infections.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.