Do not enter details on the website provided in the EMS email scam

Also Known As: possible malware infections
Distribution: Low
Damage level: Medium

EMS email scam removal guide

What is EMS email scam?

Scammers behind email phishing campaigns like this one attempt to trick unsuspecting recipients into providing personal information such bank account numbers, passwords, usernames (login credentials), credit card details, social security numbers, or other sensitive information. Also, they often try to trick recipients into transferring them money (e.g., paying "transaction", "processing" or other fees). It is noteworthy that most of the times they disguise their emails as letters from legitimate companies. This email is disguised as a notification about the shipment delivery from EMS (Express Mail Service). It is written in the Italian language. Although, it is likely that there are other variants of this email written in other languages.

EMS phishing campaign

EMS is a legitimate international mail service provider. Scammers behind this email disguised their letter as an email regarding a package that is ready to be shipped but cannot be until missing information is provided. The main purpose of this email scam is to trick recipients into clicking the "Continua" button, which opens a fake EMS website and following the provided instructions. The website contains information about a fake package (its measurements, value, weight, sender, etc.) and claims that some information is missing to complete the delivery. It encourages to fill out the form on the next page (which is supposed to be opened after clicking the "Pagare tassa" button) and pay the shipping cost (from one to two euros). As mentioned in the introduction, most scammers behind emails like this attempt to trick recipients into providing sensitive information.

It seems that scammers behind this particular phishing campaign attempt to trick them into providing information and transferring money. Their main goal likely is to extract details such as credit card details and definitely to get paid €1-2 for "shipping." No details should ever be provided on fake websites, especially when those pages ask to provide details like this fake EMS website is likely to be asking (credit card details, bank account number, possibly a CVV number, cardholder name, etc.). Such information may be misused to steal identities, make unauthorized transactions, purchases, sold on the dark web (to other cybercriminals), and for other malicious purposes. Therefore, recipients who fall for such scams risk to become victims of identity theft, lose money, and encounter other issues.

Threat Summary:
Name EMS Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Shipment cannot be sent because some information is missing to complete the delivery
Disguise Email from EMS (Express Mail Service)
Related Domain pingtransport[.]com
Detection Names (pingtransport[.]com) ESET (Phishing), Forinet (Phishing), Spamhaus (Spam), Full List (VirusTotal)
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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More examples of email campaigns used with the purpose to trick recipients into providing personal information are "AlWasail Industrial Company Email Scam", "Debt Settlement Email Scam", "Monthly Email Validation Email Scam". It is important to mention that email can be used as a channel to distribute malicious software too. Some examples of malware that cybercriminals are distributing via email are Agent Tesla, TrickBot, and LokiBot. As a rule, emails used to distribute malware are disguised as important letters from legitimate companies, organizations, or other entities as well.

How do spam campaigns infect computers?

Email that is used to deliver malware is called malspam. Typically, such email contains a malicious attachment or a malicious website (download page for a malicious file). Some examples of files that most cybercriminals use to deliver malware via email of this type are Microsoft Office documents, JavaScript files, executable files (e.g., EXE), PDF documents, archive files (e.g., ZIP, RAR). In most cases, users infect their computers after executing a malicious file. It is important to mention that when a malicious document is opened with Microsoft Office 2010 or newer, it displays a notification saying that some active content has been disabled and does not install malware unless users enable content or editing (macros commands). However, this does not apply to malicious documents opened with older MS Office versions - they do not have the "Protected View" mode that prevents malicious documents from installing malware right after they are opened.

How to avoid installation of malware?

Software, files downloaded from unofficial pages, via Peer-to-Peer networks (for example, torrent clients, eMule), third party downloaders, etc., should not be trusted. They should be downloaded from official, trustworthy websites and via direct links. It is important to mention that third-party installers cannot be trusted too. Email attachments (and website links) in irrelevant emails sent from unknown, suspicious addresses should not be opened. It is common that emails of this kind are used to trick users into opening files designed to install malware on computers. All installed software must be updated and activated with tools (or functions) that official software developers have designed. It is never safe to use third-party, unofficial tools for that. Besides, it is not legal to activate licensed software with various 'cracking' tools (unofficial activation tools), or use pirated software. Also, a computer should be scanned for threats regularly. It should be done with a reputable antivirus or anti-spyware software. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the EMS phishing email:

Subject: Il tuo pacco è trattenuto presso l'ufficio postale



Il tuo pacco è pronto per essere spedito

Mittente: Challenger

Mancano informazioni per completare la consegna


Il pacco verrà spedito una volta inserite le informazioni mancanti.


Screenshot of the fake EMS website:

ems email scam deceptive express mail service website

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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