Avoid getting scammed by fake "Chase Bank Invoice" emails

Also Known As: "Chase Bank Invoice" spam email
Damage level: Medium

What kind of email is "Chase Bank Invoice"?

After inspecting this "Chase Bank Invoice" email, we determined that it is spam. It is disguised as an invoice sent by the Chase Bank. The goal is to get recipients to call the fake support line with the intention of reversing the purchase transaction. After calling, the scam aims to deceive victims into disclosing sensitive information and sending money to the scammers. It must be emphasized that this spam mail is in no way associated with the actual JPMorgan Chase Bank, N.A.

Chase Bank Invoice email spam campaign

"Chase Bank Invoice" email scam overview

The spam email with the subject "Invoice Revised Service Payment" (may vary) is presented as an invoice sent from Chase Bank. The alleged payment is for the "Norton Device antivirus protection 2023", which is listed as 478.65 USD. The letter repeats the supposed customer helplines for Chase several times. It also encourages the recipient to call if they did not make the purchase or find the charge suspicious.

As mentioned in the introduction, all the information provided by the "Chase Bank Invoice" email is false, and this mail is not associated with Chase Bank, Norton AntiVirus and its developer – Gen Digital, or any other legitimate entities.

After the recipient contacts the scammers, they are likely to be lured into providing vulnerable information or sending the cyber criminals money.

It is highly likely that this spam email promotes a refund scam. These schemes entail scammers requesting remote access to victims' devices. This key element is shared with technical support scams, more on which can be read in our articles on legitimate remote access software – UltraViewer and TeamViewer – which is commonly used in these schemes.

In refund scams, the remote connection is to aid the victim with the bogus process of reversing the charge. Scammers pretend to be support and request the victim to sign into their online bank account (e.g., Chase, etc.).

The criminals use the remote program's feature to darken the victim's screen and ask them to type in the refund amount. And while they cannot see, the scammers either modify the website's HTML or move funds between accounts (e.g., from savings to checking).

When the victim's screen is rendered visible, they see that a significantly larger sum was transferred to their account. This is a hoax, as both previously described techniques create the impression of additional funds in the account, but neither actually affects the money. The scammers then plead with the victim to return the excess.

It must be stressed that absolutely no funds were transferred – hence, by returning the "excess", the victim will send their own money.

In order to diminish the chances of persecution and fund retrieval by victims, scammers choose difficult-to-trace methods to obtain the money, such as cryptocurrencies, gift cards, pre-paid vouchers, cash hidden in innocent-looking packages and shipped, etc. Keep in mind that successfully scammed victims are often targeted repeatedly.

It is pertinent to mention that such scams may also seek personally identifiable details and finance-related information (e.g., ID card details, passport photos/scans, credit card numbers, etc.).

In summary, victims of spam mail like "Chase Bank Invoice" may experience severe privacy issues, financial losses, and even identity theft. Furthermore, permitting scammers to access devices remotely – carries the risk of system infections.

If you have already allowed cyber criminals to connect – first, you must disconnect the device from the Internet. Afterward, uninstall the remote access program used, as scammers might not need your consent to reconnect. Lastly, perform a full system scan with an anti-virus and remove all detected threats.

If you believe that your private data has been exposed (e.g., ID card information, credit card details, etc.) – immediately contact the appropriate authorities. And if you've provided your log-in credentials – change the passwords of all possibly compromised accounts and inform their official support.

Threat Summary:
Name "Chase Bank Invoice" spam email
Threat Type Phishing, Scam, Social Engineering, Fraud
Disguise Chase Bank invoice for a Norton AntiVirus purchase.
Support Scammer Phone Number(s) +1(855) 773-1735, +1(408) 791-8286, +1(808) 829-3136, +1(808)-829-3136, +1(520) 357-3657, +1(520) 357-3657, +1(833) 835-8431, +1(209) 589-0866
Symptoms Monetary loss, unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
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Spam campaigns in general

We have investigated countless spam emails; "Alibaba", "DHL Agreement Documents", "Coetzee & Fisher Attorneys", "Oversea Credit Commission", and "American Express - Unusual Spending Activities Detected" are merely some of our latest finds.

Various schemes are promoted through spam; aside from refund scams, other common ones include technical support, sextortion, phishing, lottery, inheritance, etc. Additionally, deceptive emails are used to proliferate malware.

Therefore, due to how widespread spam mail is and how well-made it can be – we strongly recommend exercising caution with incoming emails, PMs/DMs, SMSes, and other messages.

How do spam campaigns infect computers?

Spam campaigns are used to spread malware. These emails/messages can include virulent files as attachments or download links. The files can be archives (ZIP, RAR, etc.), executables (.exe, .run, etc.), documents (Microsoft Office, Microsoft OneNote, PDF, etc.), JavaScript, and so forth.

When an infectious file is opened – the malware download/installation chain is initiated. However, some formats might require extra actions to trigger these processes. For example, Microsoft Office files need users to enable macro commands (i.e., editing/content), while OneNote documents require them to click on embedded content.

How to avoid installation of malware?

It is paramount to treat incoming emails, DMs/PMs, SMSes, and other messages with care. We advise against opening attachments or links found in dubious/irrelevant mail since they can be malicious. We recommend using Microsoft Office versions released after 2010, as their "Protected View" mode prevents automatic macro execution.

It must be mentioned that malware is distributed using various methods. Therefore, we advise being vigilant when browsing since fraudulent and dangerous online content typically appears legitimate and harmless.

Furthermore, all downloads must be performed from official and trustworthy sources. Another recommendation is to activate and update programs using genuine functions/tools, as illegal activation tools ("cracks") and third-party updaters can contain malware.

We must emphasize the importance of having a dependable anti-virus installed and kept up-to-date. Security software must be used to run regular system scans and to remove detected threats. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "Chase Bank Invoice" spam email letter:

Subject: Invoice Revised Service Payment


+1(855) 773-1735


Date: 21-Dec-2023
Invoice: CHASE-F8JMC3

Description Norton Device antivirus protection 2023
Qty 01
Price $478.65
Total $478.65

Sub-total : $ 478.65
Tax : 00%

Payment Method - auto debit
Total : $478.65
Your transaction successfully

Chase Update Information :
This service message was sent to you as a Chase Bank customer to inform you about the transaction updates of your account.
Contact our head office at +1(408) 791-8286 if you did not make the above transaction or you find the debit suspicious.


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Types of malicious emails:

Phishing email icon Phishing Emails

Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.

Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.

After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.

Email-virus icon Emails with Malicious Attachments

Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.

In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.

If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.

While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.

Sextortion email icon Sextortion Emails

This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.

To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.

How to spot a malicious email?

While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:

  • Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
  • Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
  • Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
  • Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.

To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows

Example of a spam email:

Example of an email spam

What to do if you fell for an email scam?

  • If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
  • If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
  • If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
  • If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using Combo Cleaner Antivirus for Windows.
  • Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.

Frequently Asked Questions (FAQ)

Why did I receive this email?

Spam emails are not personal, despite any relevant details included in them. This mail is distributed in massive operations – hence, countless users receive identical messages.

I have provided my personal information when tricked by this spam email, what should I do?

If you have provided your log-in credentials – change the passwords of all potentially exposed accounts and inform their official support. And if you've disclosed other private data (e.g., ID card details, passport scans/photos, credit card numbers, etc.) – contact relevant authorities.

I have allowed cyber criminals to remotely access my computer, what should I do?

If you have allowed cyber criminals to access your device remotely – disconnect it from the Internet. After, remove the remote access software that the criminals used (e.g., UltraViewer, TeamViewer, AnyDesk, etc.). Lastly, run a full system scan with an anti-virus and eliminate all detected threats.

I have read a spam email but didn't open the attachment, is my computer infected?

No, merely opening/reading an email is harmless. Devices are infected when malicious attachments or links are opened/clicked.

I have downloaded and opened a file attached to a spam email, is my computer infected?

If the opened file was an executable (.exe, .run, etc.) – most likely, yes – the system was infected. However, you could have avoided an infection if it was a document (.doc, .xls, .one, .pdf, etc.). These formats may need extra actions (e.g., enabling macro commands, clicking embedded content, etc.) to jumpstart system infection chains.

Will Combo Cleaner remove malware infections present in email attachments?

Yes, Combo Cleaner can detect and eliminate practically all known malware infections. Note that performing a complete system scam is essential since high-end malicious software typically hides deep within systems.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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