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The Tungsten Rounded Font Was Not Found Scam

Also Known As: "The Tungsten Rounded font was not found" virus
Damage level: Severe

What is "The Tungsten Rounded Font Was Not Found"?

Discovered by malware security researcher, Brad, "The Tungsten Rounded Font Was Not Found" is a malicious error displayed by various websites. Research shows that, unlike other fake errors, "The Tungsten Rounded Font Was Not Found" is displayed by legitimate websites.

Cyber criminals hijack poorly-secured websites (mostly via the WordPress content management system) and inject them with JavaScript code that corrupts all content, making it unreadable. "The Tungsten Rounded Font Was Not Found" error then states that the system is missing a specific font and encourages user to download it to view the website properly.

The Tungsten Rounded Font Was Not Found scam

Research shows that the JavaScript code checks the current operating system, web browser, and geo-location. If the user meets specific criteria (i.e. the user is in a certain country, uses Google Chrome or Mozilla Firefox browser, etc.) the websites are displayed improperly. To achieve this, the script modifies text by inserting spurious text symbols and random characters.

An error message is then displayed claiming that the "Tungster Rounded" font is missing and encouraging users to download a font pack. In fact, "The Tungsten Rounded Font Was Not Found" error is fake. All claims regarding missing fonts are false.

This error is designed to proliferate various malware - rather than downloading the so-called "font pack", users can inadvertently infect their systems. At time of research "The Tungsten Rounded Font Was Not Found" was proliferated using a Monero cryptocurrency miner called CPUMiner.

Note that font not found pop-up scams are also known to proliferate various ransomware-type viruses. Therefore, we strongly advise you to ignore "The Tungsten Rounded Font Was Not Found" and never attempt to download the font pack offered.

You can remove this error by closing the web browser (preferably, via Task Manager) or restarting the system. After re-running the browser, never restore closed tabs, otherwise you may visit the fake error-displaying website again.

Threat Summary:
Name "The Tungsten Rounded font was not found" virus
Threat Type Ransomware, Crypto Virus, Files locker
Symptoms Can't open files stored on your computer, previously functional files now have a different extension, for example my.docx.locked. A ransom demanding message is displayed on your desktop. Cyber criminals are asking to pay a ransom (usually in bitcoins) to unlock your files.
Distribution methods Infected email attachments (macros), torrent websites, malicious ads.
Damage All files are encrypted and cannot be opened without paying a ransom. Additional password stealing trojans and malware infections can be installed together with a ransomware infection.
Malware Removal (Windows)

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"The Tungsten Rounded Font Was Not Found" is identical to Mercury Text Font, ArialText Font, Roboto Condensed Font, and a number of other errors. In fact, all fake errors are virtually identical - they claim that the system is damaged, however, unlike "The Tungsten Rounded Font Was Not Found", most do not proliferate malware.

These errors encourage users to contact various "certified technicians" via telephone numbers provided. These people are cyber criminals who aim to generate revenue by tricking victims into paying for services that are not required - the issues listed in fake error pop-ups simply do not exist.

Furthermore, fake errors are typically delivered by malicious websites that users visit inadvertently - they are redirected by potentially unwanted programs (PUPs). These programs often infiltrate systems without permission. Most generate intrusive advertisements and gather sensitive data, thereby posing a threat to your privacy and Internet browsing safety.

How did potentially unwanted programs install on my computer?

In some cases, potentially unwanted programs have official download websites, however, most are distributed using a intrusive advertisements (coupons, banners, pop-ups, etc.), and a deceptive marketing method called "bundling". Intrusive advertisements commonly lead to malicious websites.

Furthermore, some execute scripts that download and install malware/PUPs. "Bundling" is stealth installation of third party applications together with regular software/apps - developers do not disclose these installation properly and hide "bundled" apps within various sections (e.g., the "Custom/Advanced" settings) of the download or installation processes.

Therefore, clicking advertisements, rushing download/installation processes, and skipping steps, exposes systems to risk of various infections and compromises users' privacy.

How to avoid installation of potentially unwanted applications?

The main reasons for computer infections are poor knowledge and careless behavior. Therefore, be cautious when browsing the Internet, and downloading/installing software. Most intrusive ads look legitimate, however, they redirect to gambling, pornography, adult dating, survey, and other dubious websites.

If you encounter them, immediately eliminate all suspicious applications/browser plug-ins. Furthermore, carefully analyze each download/installation step (especially the "Custom/Advanced" options) and opt-out of all additionally-included programs. The key to computer safety is caution.

Text presented in the "The Tungsten Rounded Font Was Not Found" pop-up Google Chrome variant:

The web page you are trying to load is displayed incorrectly, as it uses the "Tungsten Rounded" font. To fix the error and display the next, you have to update the "Chrome Font Pack".
Manufacturer:Google Inc. All Rights Reserved.
Current version:Chrome Font Pack 54.0.2785.89
Latest version:Chrome Font Pack 56.0.2924.87

Screenshot of "The Tungsten Rounded Font Was Not Found" pop-up Mozilla Firefox variant:

The Tungsten Rounded Font Was Not Found Mozilla Firefox

Text presented in the Mozilla Firefox variant:

The "Tungsten Rounded" font was not found.
The web page you are trying to load is displayed incorrectly, as it uses the "Tungsten Rounded" font. To fix the error and display the next, you have to update the "Mozilla Font Pack".
Manufacturer:
Mozilla Corporation.
Current version:
Mozilla Font Pack 53.0.2785.89
Latest version:
Mozilla Font Pack 57.2.5284.21

The appearance of "The Tungsten Rounded Font Was Not Found" pop-up (GIF):

The Tungsten Rounded Font Was Not Found pop-up GIF

Screenshot of fake error displayed after running the downloaded malicious files:

The Tungsten Rounded Font Was Not Found fake error

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Quick menu:

"The Tungsten Rounded Font Was Not Found" virus removal:

Step 1

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer starting process press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Go to the Windows 8 Start Screen, type Advanced, in the search results select Settings. Click on Advanced Startup options, in the opened "General PC Settings" window select Advanced Startup. Click on the "Restart now" button. Your computer will now restart into "Advanced Startup options menu".

Click on the "Troubleshoot" button, then click on "Advanced options" button. In the advanced option screen click on "Startup settings". Click on the "Restart" button. Your PC will restart into the Startup Settings screen. Press "5" to boot in Safe Mode with Networking Prompt.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button.

In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

Step 2

Log in to the account infected with the "The Tungsten Rounded Font Was Not Found" virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.


If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.

Video showing how to remove viruses using "Safe Mode with Command Prompt" and "System Restore":

1. During your computer starting process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.

Boot your computer in Safe Mode with Command Prompt

2. When Command Prompt Mode loads, enter the following line: cd restore and press ENTER.

system restore using command prompt type cd restore

3. Next, type this line: rstrui.exe and press ENTER.

system restore using command prompt rstrui.exe

4. In the opened window, click "Next".

restore system files and settings

5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the "The Tungsten Rounded Font Was Not Found" virus infiltrating your PC).

select a restore point

6. In the opened window, click "Yes".

run system restore

7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remnants of the "The Tungsten Rounded Font Was Not Found" virus.

If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some viruses disable Safe Mode making it's removal complicated. For this step, you require access to another computer.

After removing "The Tungsten Rounded Font Was Not Found" virus from your PC, restart your computer and scan it with legitimate anti-spyware software to remove any possible remnants of this security infection.

Other tools known to remove this scam:

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Removal Instructions in other languages
Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
The Tungsten Rounded font was not found virus QR code
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