..doc Ransomware

Also Known As: ..doc virus
Distribution: Low
Damage level: Severe

..doc ransomware removal instructions

What is ..doc?

..doc is a new variant of a ransomware-type virus called GlobeImposter. Developers proliferate ..doc by employing the Necurs botnet, which is used to send spam emails containing a malicious attachment (the ..doc malware). The botnet also uses email addresses and subject lines designed to trick users (by various means) into reading the email and opening the attachment. Once infiltrated, ..doc encrypts stored data and appends filenames with the "..doc" extension (from where the malware name originates). From this point, files become unusable. Immediately after encryption, ..doc places a "Read___ME.html" file in every existing folder.

The new HTML file contains detailed information regarding the encryption and encourages users to purchase a specific decryption tool via ..doc ransomware's website (link provided in the HTML file). It is currently unknown whether ..doc uses symmetric or asymmetric encryption, however, in any case, decryption requires a unique key. These keys are stored on a remote server controlled by cyber criminals and users are encouraged to purchase a decryption tool with the key embedded within. The cost is currently unknown and not specified anywhere - to submit payment, users must firstly contact ..doc's developers via their website (chat form). Cyber criminals usually demand $500-$1500 in Bitcoins. Users are also permitted to attach one selected file, which is decrypted and returned, supposedly to guarantee that files can be restored. In fact, cyber criminals should never be trusted. Research shows that these people are likely to ignore victims, once payments are submitted. There is a high probability that paying will not deliver any positive result  and you will be scammed. Therefore, we strongly advise you to ignore all requests to contact these people or pay any ransom. Unfortunately, there are currently no tools capable of restoring files compromised by ..doc. Therefore, you can only restore system/files from a backup.

Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:

..doc decrypt instructions

..doc is virtually identical to LockeR, TBHRanso, Wana Die, and dozens of other ransomware-type viruses. Note that although these viruses are developed by different cyber criminals, all have identical behavior - they encrypt data and make ransom demands. There are just two major differences: 1) size of ransom, and; 2) type of encryption algorithm used. Research shows that, unfortunately, most of these viruses employ algorithms (e.g., RSA, AES, etc.) that generate unique decryption keys. Therefore, file decryption manually without involvement of developers (contacting these people is not recommended) is impossible, unless the malware has certain bugs/flaws (e.g., stores the key manually, the key is hard-coded, etc.) For these reasons, ransomware-type viruses such as ..doc present a strong case for maintaining regular data backups. Bear in mind, however, that backup files must be stored on a remote server (e.g., Cloud) or external storage, otherwise the malware will encrypt them as well.

How did ransomware infect my computer?

Ransomware-type viruses are typically distributed using a spam emails (malicious attachments), peer-to-peer (P2P) networks and other third party software download sources, fake software updaters, and trojans. Malicious attachments are usually delivered in the format of JavaScript files or MS Office documents (with macros). Once opened, these attachments download and install the malware. P2P networks (torrents, eMule, etc.) and other unofficial download sources (free file hosting websites, freeware download websites, etc.) often present malicious executables as legitimate software. Users are tricked into downloading and installing malware. Fake software update tools infect the system by exploiting outdated software bugs/flaws. Trojans are the simplest ones - they merely open "backdoors" for malware to infiltrate the system. Essentially, the main reasons for computer infections are poor knowledge and careless behavior.

How to protect yourself from ransomware infections?

To prevent ransomware infections, be very cautious when browsing the Internet. Never open files received from suspicious emails - these emails should be deleted without reading. Furthermore, download your applications from official sources only and, preferably, using a direct download link. Third party downloaders/installers are likely to include malware. Therefore, we advise you to avoid using such tools. Keep installed applications up-to-date and use a legitimate anti-virus/anti-spyware suite. Note, however, that criminals proliferate malware via fake updaters. Rather than using them, use an implemented "Update" function or a tool provided by the official developer. The key to computer safety is caution.

Rogue email campaign distributing ..doc ransomware (also called Ergop "Ransom:Win32/Ergop " by Microsoft):

ergop (..doc ransomware) distributing email message

Text presented in the ..doc ransomware HTML file ("Read___ME.html"):

Your files are Encrypted!

For data recovery needs decryptor.

If you want to buy a decryptor click "Buy Decryptor"

Buy Decryptor

If not working, click again.
Free decryption as guarantee.
Before paying you can send us 1 file for free decryption.
To send a message or file use this link.
Support
If you can not contact, follow these two steps:
1. Install the TOP Browser from this link: torproject.org
2. Open this link in the TOP browser: hxxp://n224ezvhg4sgyamb.onion/sup.php

Screenshot of ..doc website:

..doc website

Text presented in this website:

SUPPORT
Free decryption as guarantee.
Before paying you can send us 1 file for free decryption.
To send a message or file use this link.

hxxps://ws10.freshdesk.com/support/tickets/new

Screenshot of chat used to contact ..doc ransomware developers:

doc ransomware's live chat

Screenshot of files encrypted by ..doc ("..doc" extension):

Files encrypted by ..doc

..doc ransomware removal:

Quick menu:

Step 1

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

Step 2

Log in to the account infected with the ..doc virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.


Download remover for ..doc virus
1) Download and install   2) Run system scan   3) Enjoy your clean computer!

By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Reimage.

If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.

Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":

1. During your computer start process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.

Boot your computer in Safe Mode with Command Prompt

2. When Command Prompt mode loads, enter the following line: cd restore and press ENTER.

system restore using command prompt type cd restore

3. Next, type this line: rstrui.exe and press ENTER.

system restore using command prompt rstrui.exe

4. In the opened window, click "Next".

restore system files and settings

5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the ..doc ransomware virus infiltrating your PC).

select a restore point

6. In the opened window, click "Yes".

run system restore

7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remaining ..doc ransomware files.

To restore individual files encrypted by this ransomware, try using Windows Previous Versions feature. This method is only effective if the System Restore function was enabled on an infected operating system. Note that some variants of ..doc are known to remove Shadow Volume Copies of the files, so this method may not work on all computers.

To restore a file, right-click over it, go into Properties, and select the Previous Versions tab. If the relevant file has a Restore Point, select it and click the "Restore" button.

Restoring files encrypted by CryptoDefense

If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode making its removal complicated. For this step, you require access to another computer.

To regain control of the files encrypted by ..doc, you can also try using a program called Shadow Explorer. More information on how to use this program is available here.

shadow explorer screenshot

To protect your computer from file encryption ransomware such as this, use reputable antivirus and anti-spyware programs. As an extra protection method, you can use programs called HitmanPro.Alert and EasySync CryptoMonitor, which artificially implant group policy objects into the registry to block rogue programs such as ..doc ransomware.

Note that the Windows 10 Fall Creators Update includes a "Controlled Folder Access" feature that blocks ransomware attempts to encrypt your files. By default, this feature automatically protects files stored in the Documents, Pictures, Videos, Music, Favorites as well as Desktop folders.

Controll Folder Access

Windows 10 users should install this update to protect their data from ransomware attacks. Here is more information on how to get this update and add an additional protection layer from ransomware infections.

HitmanPro.Alert CryptoGuard - detects encryption of files and neutralises any attempts without need for user-intervention:

hitmanproalert ransomware prevention application

Malwarebytes Anti-Ransomware Beta uses advanced proactive technology that monitors ransomware activity and terminates it immediately - before reaching users' files:

malwarebytes anti-ransomware

  • The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups. More information on online backup solutions and data recovery software Here.

Other tools known to remove ..doc ransomware: