FedEx Shipment Email Virus

What is FedEx Shipment Email Virus?

"FedEx Shipment Email Virus" is a spam email campaign similar to Barclays Secured Message, Electronic Intuit, FedEx Package, and many others. This campaign is used to distribute a high-risk trojan called LokiBot. Developers send thousands of emails that contain a message stating that the user has received a FedEx package.

The email also contains an attached MS Office document, which is presented as a receipt necessary to collect the package. Be aware, however, that this attachment is malicious - it downloads and installs the LokiBot trojan.

As mentioned above, the email states that a shipment has arrived and encourages users to check the attached "receipt". This is a scam. Once opened, the document executes a number of commands to download and install the LokiBot trojan. Bear in mind that FedEx has nothing to do with this spam campaign.

Cyber criminals continually register hundreds of emails and domains that contain the names of legitimate companies and governmental institutions. This is to trick users into opening attachments - users are much more likely to open files received from email addresses that contain familiar names. LokiBot is a high-risk trojan designed to gather sensitive information.

After system infiltration, it collects saved logins/passwords, keystrokes, etc. Recorded information is saved on a remote server controlled by the developers. Furthermore, these people misuse private information to generate revenue. By abusing users' accounts, cyber criminals can cause serious privacy issues and financial loss.

If you have already opened attachments distributed using the "FedEx Shipment Email Virus" campaign, you should immediately scan the system with a reputable anti-virus/anti-spyware suite and eliminate all detected threats.

LokiBot is very similar to dozens of other trojan-types viruses, such as TrickBot, Adwind, Pony, Emotet, and FormBook. As with LokiBot, most trojans are distributed using spam emails campaigns. Furthermore, their behavior is often identical - most collect sensitive information.

In some cases, however, trojans accept remote commands from the developers to perform various actions (e.g., control webcams, microphones, etc.) or simply open "backdoors" for other viruses (usually ransomware) to infiltrate the system. In any case, trojan-type viruses pose a significant threat to your privacy and Internet browsing safety.

How did FedEx Shipment Email Virus infect my computer?

The "FedEx Shipment Email Virus" campaign promotes a malicious MS Office document (typically ".rtf" format) that, once opened, executes a number of macro commands that stealthily download and install LokiBot malware. Note, however, that this attachment is only capable of downloading malware if it is opened using MS Office tools.

Therefore, if the file is opened using other apps capable of reading this format, it will not download anything. LokiBot targets only Windows and Android operating systems and users of other platforms are safe.

How to avoid installation of malware?

To prevent this situation, be very cautious when browsing the Internet. Think twice before opening email attachments. If the file seems irrelevant or has been sent by a suspicious/unrecognizable email address, do not open it. These emails should be deleted without reading. Have a reputable anti-virus/anti-spyware suite installed and running.

In addition, more recent versions (2010 and above) of MS Office open newly-downloaded documents in "Protected View" mode. This prevents malicious attachments from downloading and installing viruses. Therefore, we strongly advise you to avoid using old versions of this suite.

The main reasons for computer infections are poor knowledge and careless behavior. The key to safety is caution. If you have already opened a "FedEx Shipment Email Virus" attachment, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "FedEx Shipment Email Virus" email letter:

Subject: FedEx Shipment Delivered.
Dear, victim
Your shipment has arrived!
Delivery Information
Your package # 377836005 has been delivered to your local FedEx office and it's ready for pick up.
Shipment Facts
Please print the receipt that is attached to this email and visit FedEx location indicated in the receipt.
Please do not respond to this message. This email was sent from an unattended mailbox.
To track the latest status of your shipment fo to fedex.com
Thank you for your business.

Malicious attachment distributed via "FedEx Shipment Email Virus" spam campaign:

Another variant of "FedEx Shipment" spam email distributing LokiBot. The attachment is .ace archive which contains .scr file.

Screenshot of the email:

Text presented within the email:

Dear Customer,
Kindly please be informed that your shipment with the above-mentioned tracking number
requires further information for Customs clearance purposes. Please refer to the
attachment for details.
You can Download and review the complete details of your order in the attachment.
Thanks for using FedEx.
FedEx Express Team
F-edEx_express@mail.com
www.FedEx.com
WARNING: Parcel would be returned if we didnt get the correct address or a response from
your customer in 48 hours.

.scr attachment's process ("VotAfile") in Windows Task Manager:

Yet another variant of "Fedex Shipment" email spam campaign which proliferates NanoCore remote access trojan (RAT):

Text presented within this email:

Dear Customer.

We have a parcel for you that needs collection. Attached is your collection voucher .

Please take along your voucher with you to your local FedEx center for easy collection
All details and instructions are in the attached voucher below.
Your Parcel will be held for 14 days before returning it back to the sender

Thank You.

FedEx Dispatch Processing Department.

Thank You.

FedEx Express
FedEx Express Delivery Department.

ï © 2019 Federal Express Corporation. The content of this message is protected by copyright and trademark
ï laws under U.S. and international law. Review our privacy policy. All rights reserved
ï Thank you for your business.

Screenshot of the malicious attachment ("Shipment For Pickup.exe", which is the NanoCore RAT) and its process ("Register-CimProvider") in Windows Task Manager:

Another variant of FedEx Shipment email spam campaign distributing FormBook trojan via "Fedex Reciept.ace" attachment:

Text presented within this email:

Subject: FedEx AWB# 443259251464 - Approval is required*

Welcome to FedEx

Dear Valued Customer,
We would like to let you know that your invoice and bill of lading is now ready to view on attach.
You can now view your invoice and Bill of lading.
For more information or any queries, please contact the administrator at printandgo@fedex.com

Yet another variant of FedEx Shipment spam campaign, which now distributes Dridex trojan via attached malicious MS Word document:

Text presented within this email:

Subject: Your package has been delivered

 

Your package has been delivered
********
Ship date:
Tue, 12/15/2019 11:54 am
Delivered
Delivery date:
Fri, 12/19/2019 10:32 am
Shipment Facts
Our records indicate that the following package has been delivered.
Tracking number: ********
Status: Delivered: Fri, 12/19/2019 10:32 AM
Purchase order number: 40248199
Reference: 731758
Shipment ID: 940585244028818
Service type: FedEx Home Delivery
Packaging type: Package
Number of pieces: 1
Weight: 1.80 lb.
Standard transit: 12/19/2019

Please do not respond to this message. This email was sent from an unattended mailbox. This report was generated at approximately 10:09 AM CDT on 17/12/2019.

All weights are estimated.

To track the latest status of your shipment, click on the tracking number above.

Standard transit is the date the package should be delivered by, based on the selected service, destination, and ship date.
Limitations and exceptions may apply.Please see the FedEx Service Guide for items and conditions of service, including the FedEx Money-Back Guarantee, or contact your FedEx Customer Support representative.

© 2019 Federal Express Corporation. The content of this message is protected by copyright and trademark laws under U.S. and international law. Review our privacy policy. All rights reserved.

Thank you for your business.

You can unsubscribe or subscribe your email profile at any time.

Screenshot of the malicious attachment:

Another FedEx shipments-relating phishing spam email:

Text presented within:

Dear Customer ***** ,

Please confirm your FedEx documents receipt attached for your tracking. Please confirm attached shipping document to confirm accordingly if your address is correct, before we submit to our outlet office for dispatch to your destination.

Thank you for shipping with us and we look forward to your continued business.

Yours sincerely,

James Edgeworth
Managing Director - Sales
Middle East and Africa
FedEx Express  

© 2019 Federal Express Corporation. The content of this message is protected by copyright and trademark laws under U.S. and international law. Review our  privacy policy. All rights reserved.

If you are having trouble viewing this email,  view as web page
1005585-1-1-KW-EN-64504454

Another example of FedEx Shipment-themed spam email used to spread malware via attached .IMG file. This time cyber criminals are spreading Agent Tesla RAT:

Text presented within:

Subject: FedEx Shipment 6124691474

 

Dear Esteemed Customer,

Your FedEx shipment is scheduled for delivery on 1/27/2021.
Please find attached a copy of your shipment receipt.

Kind regards,
FedEx Shipping Team.

An example of FedEx Shipment spam email used for phishing purposes:

Text presented within:

Subject: Parcel Arrival Notice

 

Dear Customer,

As part of our security policy, you are required to confirm your shipping details to avoid any loss or damage of goods, because the fedex team won't be held responsible if such arises.

Thanks.

Click here:  -

FedEx Customer-Care

Instant automatic malware removal:

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Types of malicious emails:

If you opened an attachment or downloaded a file from a suspicious email, run a full system scan with Combo Cleaner. If you only received the email and didn't engage with it, you don't need to scan anything - just identify the scam and delete it. The full procedure below covers both situations and what to do if you already clicked, replied, or sent money.

Credential theft Phishing emails

Fake login pages disguised as PayPal, Microsoft, Apple, banks, or social networks. The email pushes a link to a near-perfect copy of the real login screen. The moment you type your username and password, the attacker has them.

Common subject lines

• "Action required: confirm your account"
• "Your password expires today"
• "Unusual sign-in attempt detected"
• "Verify your billing information"

Malware delivery Emails with malicious attachments

Trojans hidden inside fake invoices, faxes, shipping confirmations, or Office documents. Opening the attachment runs the payload and infects the system - often with an info-stealer or remote-access trojan.

Common subject lines

• "Invoice INV-2026-XXXX attached"
• "Fax received - 3 pages"
• "Your shipping document is ready"
• "Voicemail from +1-XXX-XXX-XXXX"

Extortion Sextortion emails

Fake claims of webcam recordings demanding cryptocurrency. Almost always a bluff: the attacker pulls a real password from an old data breach to make the threat look credible, then claims to have video of you. They have no recording and no access.

Common subject lines

• "I know your password is XXXX"
• "Your account has been hacked"
• "I have recorded you - 48 hours to pay"
• "You have been compromised"

Callback fraud Refund & callback scams

"Your subscription was renewed for $499 - call to cancel." Norton, McAfee, Geek Squad, PayPal, and Wells Fargo variants are all common. There's no real subscription. The phone number in the email connects directly to the scammer, who walks you through "refunding" yourself - which is actually them stealing money from your bank.

Common subject lines

• "Norton subscription auto-renewed - $499.99"
• "McAfee Total Protection invoice"
• "Geek Squad order confirmation"
• "Your PayPal payment is being processed"

Credential theft Account suspension & verification scams

"Your account will be deleted in 24 hours - verify now." The artificial deadline is the whole point: it pressures you to click before checking details. The "verify" link goes to a phishing page styled to look like the real provider.

Common subject lines

• "Your account will be deleted in 24 hours"
• "Suspicious activity detected - verify now"
• "Final warning: account closure"
• "Action required to keep your account active"

Mixed payload Delivery & package scams

Fake DHL, USPS, UPS, or FedEx tracking, customs fees, or "package undeliverable" notices. Targets anyone expecting a parcel - the timing alone catches many people. The link hides either phishing (asking for card details to "release" the package) or a malware download.

Common subject lines

• "Your DHL package is held at customs"
• "USPS - delivery attempt failed"
• "FedEx tracking update - action required"
• "Pay $2.99 redelivery fee to release your parcel"

Remote access Tech support scams

Fake Microsoft, Apple, or "Windows Defender" security alerts pushing a phone number. Real Microsoft and Apple never email a phone number to call. The number connects you to a scammer who asks for remote access to "fix" the imaginary problem and then demands payment.

Common subject lines

• "Microsoft Defender expired - renew now"
• "Apple ID security alert"
• "Critical: virus detected on your PC"
• "Windows license expired - call now"

Wire fraud Advance-fee scams

Inheritance, lottery wins, romance, or business deals that ask for a small fee to release a much larger sum. The classic "Nigerian prince" 419 family of frauds. Once you pay the first fee, more fees appear (taxes, lawyer, transfer charges) until you stop paying. The promised money never exists.

Common subject lines

• "Inheritance from a relative you didn't know about"
• "You won the international lottery"
• "URGENT - business proposal worth $XX million"
• "Compensation fund release for fraud victims"

Wire fraud Business email compromise (BEC)

CEO impersonation asking employees to wire money or buy gift cards, or fake supplier invoices with newly "updated" bank details for payment redirection. The email often spoofs a real internal executive's display name and uses an external lookalike domain.

Common subject lines

• "Quick task - need you to buy gift cards"
• "Updated banking details for invoice payment"
• "Wire transfer request - urgent"
• "Are you available?" (CEO impersonation opener)

How to spot a malicious email?

Phase 1~ 2 min

Spot - identify the red flags

---

1

Check the sender's actual address, not the display name

30 sec

The display name (the human-readable part) is trivial to fake. Always check the full address that comes after it. Common red flags:

• Domain mismatch - service@paypa1.com, support@micros0ft-help.com, look-alike domains using digits or extra hyphens
• Free-email impersonation - any "official" message from a bank, courier, or platform sent from a @gmail.com, @outlook.com, or @yahoo.com address
• Reply-To mismatch - the From address looks legitimate but Reply-To points somewhere completely different

Why this matters

Real companies own their domains and send mail from them. A "DHL" message from a Gmail address is never legitimate, regardless of how convincing the body looks.

2

Watch for urgency, threats, and generic greetings

30 sec

Scams almost always rush you. The point is to make you act before you think. Treat any of the following as a strong signal:

• "Your account will be deleted in 24 hours"
• "Final notice" / "Immediate action required"
• "Dear Customer" or "Dear User" instead of your real name
• Threats of fines, account closure, legal action, or arrest
• Promises of refunds, prizes, or money you didn't earn
• Spelling and grammar mistakes in messages claiming to come from a major brand

3

Hover over every link before clicking

30 sec

On a desktop, hover the mouse over the link without clicking. The real destination shows in the bottom-left status bar of your browser or email client. On a phone, long-press the link to preview the URL.

• Real Microsoft, PayPal, or bank links go to those exact domains, not redirects through unrelated sites
• Shortened URLs (bit.ly, tinyurl, t.co) hide the real destination - never click them in unsolicited mail
• The visible link text and the actual URL must match - mismatches are the single biggest phishing red flag

Pro tip

When in doubt, don't click the link. Open a new browser tab and type the company's address yourself, then log in normally. If there really is an issue with your account, you'll see it there.

4

Treat unexpected attachments as hostile

30 sec

If you didn't ask for the file, don't open it - even if it appears to come from someone you know. Categories that should never be opened from email without verification through another channel:

• .exe, .scr, .iso, .img, .vbs, .bat - executables, never legitimate attachments
• .docx, .xlsx, .pptx with "Enable macros" prompts - the macros run the malware
• .pdf with "Click here to view" buttons - usually a phishing redirect, not a real document
• .zip, .rar, .7z archives, especially password-protected ones - the password defeats the email scanner

Phase 2~ 2 min

Report and delete - if you haven't engaged

---

If you only received the email and didn't reply, click, or open anything, the steps below are all you need. Your computer is not infected.

5

Don't reply, don't click "unsubscribe"

30 sec

Replying confirms your address is real and monitored, which gets you added to higher-value scam lists. The "unsubscribe" link in a scam message is rarely a real opt-out - it usually leads to a phishing page or downloads a tracking pixel.

Instead, mark the message as junk or phishing inside your email client (this trains the spam filter), then block the sender.

6

Report the scam to your email provider and authorities

1 min

Inside your email client:

• Gmail: open the message → ⋮ menu → Report phishing
• Outlook / Outlook.com: ⋯ menu → Report → Report phishing
• Apple Mail / iCloud: Move to Junk, then forward to reportphishing@apple.com

Forward or report to authorities:

• International: forward to reportphishing@apwg.org
• United States: ic3.gov (FBI)
• United Kingdom: forward phishing emails to report@phishing.gov.uk (NCSC SERS); for financial loss report at reportfraud.police.uk (Report Fraud, the successor to Action Fraud; 0300 123 2040)
• Canada: antifraudcentre.ca
• Australia: scamwatch.gov.au
• EU: your national CERT - find yours via the ENISA CSIRT map

After reporting, delete the email and empty the Trash folder so you don't accidentally open it later.

Phase 3~ 10–60 min

Recover - if you already engaged with the scam

---

Pick the step below that matches what you did. If multiple apply, work through them in the order they appear - the steps are arranged from lowest to highest risk.

7

You only clicked a link (didn't enter anything or download anything)

Scenario: clicked link only10 min

Close the page right away. Don't enter any information, even if the page looks legitimate.

• Clear your browser cache and cookies for the last hour - Chrome/Edge: Ctrl+Shift+Del → Last hour → check Cookies and Cached files
• Run a quick scan with Combo Cleaner in case the page tried to drop a file silently (drive-by download)
• Update your browser to the latest version - most drive-by exploits target outdated browsers
• Watch for new browser pop-ups, redirects, or unfamiliar notifications over the next few days

Why this matters

Modern browsers block most drive-by attacks, but a single click on a phishing page can still be enough on an outdated browser or unpatched plugin. A quick scan catches anything that landed silently.

8

You opened an attachment or downloaded a file - run a full malware scan

Scenario: opened attachment⚠ Highest risk60–90 min

Opening an attachment is the most common path to actual infection. Treat the system as compromised until the scans below come back clean. Work through these sub-steps in order:

8.1Disconnect from the network

Unplug Ethernet and turn off Wi-Fi. If the attachment was an info-stealer or remote-access trojan, this stops it from sending data out or receiving commands. Keep the network off until you've booted into Safe Mode (next step) - you'll reconnect there briefly to download the scanners.

8.2Boot into Safe Mode with Networking, then download the scanners

Windows 11: Settings → System → Recovery → Advanced startup → Restart now → Troubleshoot → Advanced options → Startup Settings → Restart → press 5 or F5.

Windows 10: hold Shift, click Power → Restart → Troubleshoot → Advanced options → Startup Settings → Restart → press F5.

Once Safe Mode has loaded, turn Wi-Fi back on and download Combo Cleaner (used in 8.4) and Microsoft Safety Scanner (used in 8.5). Safe Mode loads only minimal drivers, so most malware can't auto-run while you're getting the tools. Save both installers to your Desktop.

8.3Run Microsoft Defender Offline

Reboot to normal Windows. Open Windows Security → Virus & threat protection → Scan options. Select Microsoft Defender Antivirus (offline scan) and click Scan now. The PC restarts into a stripped-down environment and scans the disk before Windows fully loads - this is what catches rootkits and bootkits.

Recommended antivirus

Combo Cleaner

VB100 certified. Includes anti-trojan, registry/persistence scanning, and anti-spyware in one pass. The 7-day free trial is available.

Download Combo Cleaner

8.4Run a full Combo Cleaner scan

Install Combo Cleaner and run a full system scan (not the quick scan). Let it complete fully, review what it found, and apply the recommended actions. Combo Cleaner will quarantine known trojans and remove their persistence in the registry.

8.5Run Microsoft Safety Scanner as a second-opinion scan

Download Microsoft Safety Scanner (MSERT.exe). The binary expires every 10 days, which means every download has the latest signatures. Run a full scan after Combo Cleaner to catch anything one engine alone might miss.

8.6Reset browsers and clear notification permissions

Many email-borne trojans drop adware that hijacks browsers. Reset each browser you use:

Chrome: chrome://settings/reset → Restore settings to their original defaults. Then chrome://settings/content/notifications - remove unfamiliar sites.

Edge: edge://settings/reset. Then edge://settings/content/notifications.

Firefox: about:support → Refresh Firefox.

8.7Re-enable Defender, Tamper Protection, and update everything

Open Windows Security → Virus & threat protection → Manage settings and confirm Real-time protection, Cloud-delivered protection, and Tamper Protection are all on. Then run Settings → Windows Update → Check for updates and update browsers and applications.

Important

If the scans keep finding new threats on each run, or files reappear after deletion, you may have a deeper compromise that needs a clean Windows reinstall. See pcrisk's full manual malware removal guide for the extended procedure (Process Explorer, Autoruns, hosts file inspection).

9

You entered credentials on a fake login page

Scenario: shared password⚠ Act fast20 min

Assume the attacker has your password and is using it right now. Speed matters.

1. Change the password from a different, known-clean device (your phone is fine if it's not infected). Don't reuse the old password anywhere else.
2. Enable two-factor authentication if you haven't already. Prefer an authenticator app or hardware key over SMS.
3. Sign out of all sessions - most platforms have a "sign out everywhere" option in security settings, which kicks the attacker out.
4. Review recent activity - look for unfamiliar logins, new devices, forwarding rules, or app permissions. Remove anything you don't recognize.
5. Check your other accounts - if you reused that password anywhere else, change it there too. Check your exposure at haveibeenpwned.com.
6. Update security questions - the attacker may have seen the answers in your account profile.

Why email comes first

If you only have time to change one password, change your primary email password - it's the recovery hub for every other account. An attacker who controls your email can reset everything else.

10

You sent money or shared bank, card, or ID details

Scenario: financial loss⚠ Contact bank now30 min

Time is the single biggest factor in recovering money. Banks can sometimes recall a wire or reverse a card transaction within the first few hours.

1. Call your bank or card issuer immediately. Use the number on the back of the card, not any number from the scam email. Ask them to freeze the card, reverse the transaction if possible, and flag the account for fraud monitoring.
2. If you sent a wire transfer or used a money-transfer service (Western Union, MoneyGram, Zelle, Wise), call them directly and request a recall. Some can be reversed within minutes if reported fast.
3. If you sent cryptocurrency or gift cards, recovery is unlikely - but report it anyway, since law enforcement tracks these patterns.
4. File a police report. You'll need the report number for any insurance, bank, or credit-bureau claim. Save the report number.
5. File with the right authority for your country:
   • US: ic3.gov + reportfraud.ftc.gov
   • UK: reportfraud.police.uk (Report Fraud, the successor to Action Fraud; 0300 123 2040)
   • Canada: antifraudcentre.ca
   • Australia: scamwatch.gov.au
   • EU: your national CERT or police cybercrime unit
6. Set fraud alerts on all major credit bureaus if you shared any ID details. US: Equifax, Experian, TransUnion. UK: Experian, Equifax, TransUnion (Cifas Protective Registration is a stronger option).
7. Save all evidence - the original email (with full headers), screenshots of the fake site, transaction records, any phone numbers or chat logs.

Phase 4~ 15 min + 30 days

Verify & monitor

---

11

Final scan and startup-app check

15 min

Reconnect to the network and run one final full scan with Combo Cleaner, followed by a Windows Defender quick scan. Then open Task Manager (Ctrl + Shift + Esc) and switch to Startup apps - disable anything unfamiliar.

Make sure Windows, browsers, and any applications you use are fully up to date. The infection vector that worked on you once usually involves outdated software.

12

Monitor accounts and credit for 30 days

5 min/day · 30 days

Most fraud follow-ups land in the first month. Until that window closes, keep watching:

• Bank and card statements - daily for the first week, then weekly
• Email - watch for password-reset confirmations or login alerts you didn't trigger
• Credit report - US: free at annualcreditreport.com; UK: Experian, Equifax, TransUnion all have free tiers
• Breach alerts - sign up at haveibeenpwned.com to be notified when your email appears in new leaks

If anything new appears in any of those, treat it as a continuing compromise: change passwords again, contact the bank again, and update the police report.

Important: If you didn't click anything, didn't reply, and didn't open any attachment, your computer is not infected - just delete the email and move on. If you opened an attachment or downloaded a file, run an automated scan with Combo Cleaner and Windows Defender and stop there. That path catches the vast majority of email-borne malware without the risk of breaking Windows by deleting the wrong file.