Zoom virus removal guide
What is Zoom virus?
"Zoom virus" is a generic term used to define unwanted or malicious software proliferated under the guise of content relating to the Zoom application/services. Zoom Video Communications is a legitimate conferencing service, providing a cloud-based communication platform that enables people to have audio and video conferences, online meetings and exchange messages via chat. Due to Zoom's accessibility (cross-platform, basic plans available free, etc.) and the current social climate (Coronavirus/COVID-19 pandemic), cyber criminals have begun misusing the company/product name to further their malicious purposes. As Zoom's user base has grown exponentially with the influx of remote workers/students, so has cyber crime targeting this service/app.
During research, it has been observed that cyber criminals spread malicious content using fake Zoom app installers. The executable files of these rogue installers are often named with variations of "zoom-us-zoom_*******.exe" (the asterisks represent differing words and/or characters). These executables typically launch the InstallCore installer, which is a Potentially Unwanted Application (PUA). InstallCore then installs an unwanted or malicious piece of software. The proliferated programs are varied, depending on the criminals' modus operandi and goals. They might be adware, browser hijackers or other PUAs, as well as Trojans, ransomware, cryptominers or other malware. It has been noted that the name of the Zoom service/application was misused to proliferate Neshta information-stealing malware. Additionally, there has been an increase of domains registered incorporating 'Zoom' within them (e.g. resembling the domain of the genuine website as closely as possible). They are usually disguised as the "official" Zoom site or as "trustworthy" third party sites, from which users can supposedly download the Zoom app (thereby, tricking them into downloading malicious content). In fact, these web pages can also be used for phishing purposes. I.e., to steal users' personal information such as their registered Zoom accounts, names, emails, credit card and banking account details (e.g. as billing information for payable features), and so on. Therefore, to ensure device integrity and user safety, use only official download sources. If you suspect that unwanted/malicious software has already infiltrated the system, use an antivirus suite to eliminate it immediately.
|Threat Type||Trojan, password-stealing virus, banking malware, spyware.|
|Detection Names (malicious installer)
||Avast (FileRepMalware), DrWeb (Trojan.InstallCore.3943), ESET-NOD32 (Win32/InstallCore.AZE.Gen Potentially Unw), Malwarebytes (PUP.Optional.InstallCore.Generic), Full List (VirusTotal).|
|Payload||Various PUAs and malware (e.g., njRAT, cryptominers).|
|Symptoms||Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.|
|Distribution methods||Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.|
|Damage||Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
Cyber criminals and scammers often incorporate legitimate products, platforms, services organizations, institutions, companies, etc. into their schemes in some fashion. This increases their success rate, as people are less likely to suspect something with which they are familiar. The Zoom Video Communications software is by far not the only product/service included in scams. For example, Microsoft Teams and Google Classroom services have been similarly misused. These legitimate entities have no connection to these scams that misuse their names.
How did Zoom virus infiltrate my computer?
How to avoid installation of malware
You are strongly advised to use only official and verified download sources. It is also important to activate and update products with tools/functions provided by genuine developers. Illegal activation tools ("cracks") and third party updaters should be avoided, as they are commonly used to proliferate malware. Suspicious and/irrelevant emails should not be opened, especially those with any attachments or links found in them, since this can result in high-risk infection. To protect device and user safety, it is paramount to have a reputable anti-virus/anti-spyware suite installed. Furthermore, this software must be kept up to date, used to run regular system scans and to remove detected threats/issues. If you believe that your computer is already infected, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.
Screenshot of another malicious installer:
Yet another deceptive Zoom installer which targets German users and bundles a variety of unwanted applications:
Screenshot of the legitimate and official Zoom website:
Screenshot of a malicious website used to promote a fake Zoom installer setup:
Update 21 May 2020 - Recently, two malicious Zoom installers have been detected. One is designed to inject a 'backdoor virus', which provides cyber criminals with remote access to the infected device. Once the backdoor is injected, the genuine Zoom installer will be opened so that users do not become suspicious. The other malicious installer is designed to spread the Devil Shadow botnet. Devil Shadow not only controls the system, but can also spy the user by taking screenshots, using the webcam and so on. You can find more technical details in the Trend Micro's article.
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.