VIVELAG ransomware removal instructions
What is VIVELAG?
VIVELAG is a malicious program, belonging to the Sapphire ransomware family. Its discovery is credited to dnwls0719. It is designed to encrypt data and demand payment for the decryption. During the encryption process, all affected files are appended with the ".VIVELAG" extension. For example, a file titled something like "1.jpg" would appear as "1.jpg.VIVELAG" - following encryption. After this process is complete, a pop-up window is displayed - containing a ransom note in French. The VIVELAG ransomware is decryptable, the decryption key is "052250058205075025075207820" (without the quotation marks). However, should this malware be updated - this key may no longer be able to recover the compromised files.
According to a rough translation, the ransom-demanding message within the pop-up window, informs victims that their data has been encrypted. It is clarified that the files have not been deleted, they were encrypted - hence, rendered unreadable. To decrypt the data, users are instructed to purchase the decryption key from cyber criminals behind the infection. The price (ransom) is stated to be 250$ (presumably, US dollars) in Bitcoin cryptocurrency. Should victims fail to pay, restart/reboot the system, remove the malicious program and/or run anti-virus software - they risk losing their data permanently. The pop-up contains a field into which the decryption key must be entered. Fortunately, VIVELAG has been decrypted; 052250058205075025075207820 - is the decryption key. This is not particularly common in ransomware infections, as the decryption keys and tools tend to be unique (i.e. generated individually for each victim). In seldom cases when the malicious programs are still in development and/or have significant bugs (flaws) - manual decryption (i.e. without involvement of the criminals responsible) might be possible. Whatever the case, it is expressly advised against meeting the ransom demands. Since often, despite paying - victims do not receive the promised decryption keys/tools. Therefore, they experience financial loss and their data remain encrypted and worthless. Removing the ransomware from the operating system will prevent it from further encryptions. However, removal will not restore already affected files. In such cases, the only solution is recovering the data from a backup. If one was created prior to the infection and was stored in a separate location.
Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:
Space, !Shadow and Hex911 are a few examples of other ransomware-type programs. They are designed to encrypt data and demand ransoms for the decryption tools. There are two main differences in-between: the cryptographic algorithms they use (symmetric or asymmetric) and the ransom size. The latter typically range from three to four digit sums (in USD). Digital currencies (e.g. cryptocurrencies, pre-paid vouchers, etc.) are commonly used for the payments, due to them being difficult/impossible to trace. To avoid data loss, it is strongly recommended to keep backups in unplugged storage devices and/or remote servers (ideally, in multiple different locations).
How did ransomware infect my computer?
|Threat Type||Ransomware, Crypto Virus, Files locker|
|Encrypted Files Extension||.VIVELAG|
|Ransom Demanding Message||Text presented in the pop-up window|
|Ransom Amount||250$ in Bitcoin cryptocurrency|
|Cyber Criminal Cryptowallet Address||1399Zu6zdH3jUG9XakPKXmi2AWNwvhGAyh (Bitcoin)|
|Detection Names||Avast (Win32:Trojan-gen), BitDefender (Gen:Heur.Ransom.MSIL.1), ESET-NOD32 (A Variant Of MSIL/Filecoder.FG), Kaspersky (HEUR:Trojan.MSIL.Diztakun.gen), Full List Of Detections (VirusTotal)|
|Rogue Process Name||Sapphire Ransomware (process name may very)|
|Symptoms||Cannot open files stored on your computer, previously functional files now have a different extension (for example, my.docx.locked). A ransom demand message is displayed on your desktop. Cyber criminals demand payment of a ransom (usually in bitcoins) to unlock your files.|
|Additional Information||VIVELAG is a decryptable ransomware; the decryption key is 052250058205075025075207820|
|Distribution methods||Infected email attachments (macros), torrent websites, malicious ads.|
|Damage||All files are encrypted and cannot be opened without paying a ransom. Additional password-stealing trojans and malware infections can be installed together with a ransomware infection.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
How to protect yourself from ransomware infections?
It is recommended not to open suspicious and/or irrelevant emails, especially any attachments or links present in them - due to high-risk of serious system infections. All downloads must be done from official and verified sources. It is just as important to activate and update programs with tools/functions provided by legitimate developers. Using illegal activation ("cracking") tools and third party updaters is ill-advised, as they are often employed to proliferate malware. To protect device and user safety, it is paramount to have a reputable anti-virus/anti-spyware suite installed and kept up-to-date. Furthermore, this software must be used to run regular system scans and to remove detected/potential threats. If your computer is already infected with VIVELAG, we recommend running a scan with Malwarebytes for Windows to automatically eliminate this ransomware.
Text presented in VIVELAG ransomware's pop-up window:
Vos Fichiers, Photos, Video on été encrypté par Dystic et toute la ligue anti gacha : (
Vus que je me suis levé du bon pied: je n'ai pas (encore) suprimé les données,
ils sont juste crypté dans un format illisible.
Pour les décrypter. Payer la ligue anti gacha 250$
en bitcoins pour reçevoir une clé de déchiffrement unique et fidèle a ce pc via discord.
Si vous payez pas/utilisez un anti-virus/redémarrer le pc/Suprimer le logiciel, vos fichiers et données seront crypté a tout jamais.
Adresse bitcoin : 1399Zu6zdH3jUG9XakPKXmi2AWNwvhGAyh
Screenshot of files encrypted by VIVELAG (".VIVELAG" extension):
Screenshot of VIVELAG ransomware's process on Windows Task Manager ("Sapphire Ransomware"):
VIVELAG ransomware removal:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is VIVELAG?
- STEP 1. VIVELAG virus removal using safe mode with networking.
- STEP 2. VIVELAG ransomware removal using System Restore.
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Log in to the account infected with the VIVELAG virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.
If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.
Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":
1. During your computer start process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.
2. When Command Prompt mode loads, enter the following line: cd restore and press ENTER.
3. Next, type this line: rstrui.exe and press ENTER.
4. In the opened window, click "Next".
5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the VIVELAG ransomware virus infiltrating your PC).
6. In the opened window, click "Yes".
7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remaining VIVELAG ransomware files.
To restore individual files encrypted by this ransomware, try using Windows Previous Versions feature. This method is only effective if the System Restore function was enabled on an infected operating system. Note that some variants of VIVELAG are known to remove Shadow Volume Copies of the files, so this method may not work on all computers.
To restore a file, right-click over it, go into Properties, and select the Previous Versions tab. If the relevant file has a Restore Point, select it and click the "Restore" button.
If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode making its removal complicated. For this step, you require access to another computer.
To protect your computer from file encryption ransomware such as this, use reputable antivirus and anti-spyware programs. As an extra protection method, you can use programs called HitmanPro.Alert and EasySync CryptoMonitor, which artificially implant group policy objects into the registry to block rogue programs such as VIVELAG ransomware.
Note that Windows 10 Fall Creators Update includes a "Controlled Folder Access" feature that blocks ransomware attempts to encrypt your files. By default, this feature automatically protects files stored in the Documents, Pictures, Videos, Music, Favorites, and Desktop folders.
Windows 10 users should install this update to protect their data from ransomware attacks. Here is more information on how to get this update and add an additional protection layer from ransomware infections.
HitmanPro.Alert CryptoGuard - detects encryption of files and neutralises any attempts without need for user-intervention:
Malwarebytes Anti-Ransomware Beta uses advanced proactive technology that monitors ransomware activity and terminates it immediately - before reaching users' files:
- The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups. More information on online backup solutions and data recovery software Here.
Other tools known to remove VIVELAG ransomware: